Maintain

Resident Liaison Officer

🏡 Resident Liaison Officer – WPS📍 Location: Swindon💼 Division: Planned Maintenance💰 Salary: Competitive🔧 Experience in Retrofit RequiredWe have an exciting opportunity for a Resident Liaison Officer to join our team at WPS, working within our Planned Maintenance division. You’ll cover the Swindon area, supporting residents on Social Housing Decarbonisation Fund retrofit projects, which include:• Scaffolding• Window & Curtain Wall Replacements• Brickwork & Concrete Repair• External Wall Insulation (EWI)…and more!📋 Key Responsibilities:• Set up, manage, and deliver the Tenant/Customer/Resident Liaison Service across multiple retrofit sites.• Attend regular client and tenant meetings to ensure the highest level of customer service.• Ensure a consistent and professional approach to customer care throughout retrofit works.• Act as a point of escalation for tenant complaints and manage the resolution process.• Maintain and update the on-site database to reflect ongoing retrofit activities.✅ Requirements:• Proven experience as a Resident Liaison Officer, specifically within retrofit and planned maintenance programmes.• Strong knowledge of internal and external works related to retrofit projects.• Excellent communication, customer service, and IT skills.• Full UK Driving Licence with access to a vehicle.🌟 What We’re Looking For:A confident and empathetic communicator who thrives in a resident-facing role. You’ll be organised, proactive, and passionate about delivering excellent service throughout retrofit and maintenance projects.Ready to make a real impact in your community?Apply now and join a team that values care, quality, and collaboration! 🚀Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Scheduler

We are looking for a highly organised and proactive Scheduler to join our Planned Works team in Tamworth. This role is essential in ensuring the smooth coordination of planned maintenance activities across our housing contracts, supporting our operatives and delivering excellent service to our residents.Key Responsibilities Efficiently schedule and manage planned maintenance works, ensuring operatives’ diaries are optimised for productivity and minimal travel. Liaise with residents to confirm appointments, reschedule works, and provide updates on progress. Monitor job progress and ensure timely completion in line with KPIs and client expectations. Work closely with supervisors, contract managers, and customer service teams to resolve scheduling conflicts or access issues. Maintain accurate records using our internal systems and ensure compliance with WPS procedures and client SLAs.What We’re Looking For Previous experience in a scheduling, coordination, or planning role, ideally within property services or housing maintenance. Strong communication skills and a customer-focused approach. Ability to work under pressure and manage competing priorities. Proficiency in using scheduling software and Microsoft Office applications. A team player with a proactive attitude and attention to detail.Why Join Wates? At Wates, we are committed to creating a supportive and inclusive environment where everyone can thrive. We offer: Competitive salary and benefits package Opportunities for career development and training A culture that values integrity, teamwork, and excellenceGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Project Manager

📢 We’re Hiring: Project Manager – Wates Property Services (WPS)📍 Location: Lewisham🏢 Fully Site-Based ¦ Social Housing ¦ Cladding & Remedial Works🏗 About Wates & WPSAt Wates, we create places, communities, and businesses of tomorrow. Wates Property Services focuses on housing and non-residential maintenance, fit-out, refurbishment, and facilities management across the UK.This role is about delivering a major cladding and remedial works project – replacing old timber cladding with aluminium on an occupied property. It’s a logistically challenging site on a red route, so we need someone highly organised and experienced.📌 Project Details🏢 Occupied property – requires strong organisational skills🔄 Switching timber cladding to aluminium🚧 Red route location – logistical challenges🏢 3-storey building🔑 What You’ll Do✔ Lead the cladding replacement project from start to finish✔ Work alongside a Site Manager & Quantity Surveyor✔ Develop detailed programmes & schedules for accurate progress tracking✔ Ensure compliance with Health & Safety standards✔ Oversee smooth project handover and client support✔ Work within Wates safeguarding and professional standards✅ What We’re Looking For🔹 Highly experienced with cladding works/cladding remediation🔹 Minimum 5+ years of experience as a Project Manager ideally within Planned Maintenance🔹 Strong understanding of budgets (P&L)🔹 Excellent communication & problem-solving skills🔹 Ability to multi-task & meet deadlines🔹 Driving License required🔹 Background in social housing preferredTechnical Requirements:📜 SMSTS 📜 NVQ L6 – Preferred📜 H&S Training, First Aid, Asbestos Awareness💡 Why Join Us?Be part of a team that inspires better ways of working and makes a real impact in communities across the UK.👉 Apply Now and help us deliver excellence in property services!Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Divisional Commercial Manager

📢 We're Hiring: Divisional Commercial ManagerLocation: Various sites across the West and East Midlands, with key offices in Redditch, Tamworth, and WalsallBusiness Unit: WPSAre you a commercially driven leader with a passion for delivering high-quality housing solutions? We’re looking for a Divisional Commercial Manager to join our WPS Business, overseeing a diverse portfolio of contracts across Planned Works, High-Rise Refurbishments, and Decarbonisation/Net Zero Retrofit projects.This is a fantastic opportunity to take ownership in driving commercial performance and strategic growth across a range of long- and short-term contracts.🔧 What You’ll Be Doing: Leading the commercial strategy across multiple social housing contracts, ensuring delivery on time, within budget, and to the highest standards. Managing project P&L, forecasts, valuations, and reporting to ensure financial targets are met or exceeded. Collaborating with operational teams to optimise contract performance and client satisfaction. Supporting contract mobilisation, implementation, and continuous improvement. Driving innovation and identifying new opportunities for growth and efficiency.✅ What We’re Looking For: Proven experience in commercial management within the social housing, construction, or maintenance sector. Strong financial and commercial acumen, with a track record of delivering profitable outcomes. Excellent leadership, communication, and stakeholder management skills. Experience working across varied contract types and durations.🎓 Ideal Qualifications: Degree in Quantity Surveying or equivalent. RICS accreditation (preferred).If you're ready to lead with impact and help shape the future of social housing delivery, we’d love to hear from you.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Interested?Once you apply a member of the Recruitment Team will be in touch to guide you through the next steps.