Maintain

Resident Liaison Officer

Resident Liaison Officer – WPS 🏡📍 Location: Milton Keynes (commutable distance required)💼 Team: Planned MaintenanceJoin WPS and make a real difference in our communities!We’re looking for a Resident Liaison Officer to be the vital link between our tenants and project teams. Your role will ensure smooth communication, a safe environment, and successful delivery of our cyclical and planned works programme.What You’ll Be Doing 👇 ✅ Support the Lead Supervisor in planning annual programmes of work ✅ Help deliver projects on time, on budget, and to the highest quality ✅ Communicate effectively with all stakeholders and attend regular progress meetings ✅ Explain upcoming works to tenants and issue access notices ✅ Organise reasonable adjustments and keep the site team informed ✅ Maintain a clear complaints procedure and resolve disputes professionally ✅ Attend community events and build strong relationships ✅ Report defects and identify trends to the Project Lead ✅ Ensure promises made to tenants are kept – every time!What We’re Looking For 🌟 Excellent communication and people skills Ability to manage multiple priorities A proactive, problem-solving mindset Experience in housing or construction liaison roles (preferred)Why Join Us? 🤝At WPS, we believe in creating safe, thriving communities. You’ll be part of a supportive team that values collaboration and innovation.📩 Ready to apply? Send us your CV today and help us deliver homes people love!Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Resident Liaison Officer

📢 Resident Liaison Officer – North London (Planned Works)🏢 Company: WPS💰 Salary: Competitive, based on experienceWPS is looking for a Resident Liaison Officer (RLO) to join our team on an exciting new planned works project in North London. This role is all about communication, support, and customer care, ensuring residents have a smooth experience throughout the works.🔑 Key Responsibilities✅ Act as the main point of contact between residents and the site team✅ Schedule appointments and clearly communicate work programmes✅ Handle queries, concerns, and complaints with empathy and professionalism✅ Maintain accurate records and assist with compliance documentation🎯 Ideal Candidate✔ Previous experience in planned works within social housing✔ Strong communication and organisational skills✔ Ability to work independently and as part of a team✔ Full UK driving licence (essential for travel across sites)✔ Familiarity with social housing environments and tenant engagement✨ Why Join Us? Be part of a growing team delivering high-quality projects Make a real difference in residents’ lives Competitive salary and career development opportunitiesGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Resident Liaison Officer

🏘️ Resident Liaison Officer – Retrofit Projects (Carlisle)📍 Location: Carlisle🏢 Business Unit: WPS📄 Contract Type: Full-time, PermanentAre you passionate about making a difference in people’s lives and communities? Do you thrive on building trust, solving problems, and ensuring smooth communication between residents and project teams? If so, we want you on our team!WPS is delivering a series of exciting retrofit projects across Carlisle, and we’re looking for a dedicated Resident Liaison Officer to be the friendly face and reliable point of contact for tenants throughout the works. Your role will be key in ensuring tenants are informed, supported, and satisfied throughout the delivery of these improvements.👥 What You’ll Be Doing Liaising daily with residents and leaseholders to arrange access, surveys, and appointments Acting as the first point of contact for tenant queries, concerns, and complaints Ensuring all communications are honest, clear, and empathetic Supporting site teams with Health & Safety checks and compliance Maintaining accurate records of inspections, complaints, and meeting actions Collaborating with subcontractors, surveyors, project managers, and clients to ensure works meet specifications and resident expectations Helping resolve disputes and damage claims professionally Carrying out audits and site safety checks Ensuring the business remains compliant with OF and Health & Safety regulations🧠 What You’ll Bring Strong communication and listening skills Confidence dealing with complaints and resolving issues A proactive, supportive, and organised approach Cultural awareness and empathy for diverse tenant needs IT proficiency (Excel, Word, Outlook) Asbestos Awareness (desirable) Full UK Driving Licence (essential) Bilingual skills (a bonus!)🚀 Why Join WPS?At WPS, we’re committed to improving homes and lives through sustainable retrofit solutions. You’ll be part of a supportive team that values your contribution and offers opportunities for growth and development.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting If successful one of the Recruitment Team will then be in contact to discuss the role in more detail and advise of next steps.

Resident Liaison Officer

WPS are seeking an experienced and customer-focused Resident Liaison Officer (RLO) to join our team for a 12-month fixed-term contract in the West Midlands area. This role will support the delivery of planned works programmes, including: Kitchen and Bathroom Stream of Works Homes for Modern Living StreamAs an RLO, you will act as the key point of contact between residents and the project team, ensuring excellent communication and minimal disruption during works.Key Responsibilities Build strong relationships with residents, providing clear and timely information about planned works. Coordinate appointments and access arrangements for contractors. Handle queries and resolve issues promptly and professionally. Support vulnerable residents and ensure safeguarding protocols are followed. Maintain accurate records of communications and progress. Work closely with site teams to monitor works and ensure high standards of customer care.About You Previous experience in a Resident Liaison Officer role or similar customer-facing position within housing or construction. Excellent communication and interpersonal skills. Ability to manage multiple priorities and work under pressure. Strong organisational skills and attention to detail. Knowledge of planned works programmes (kitchens, bathrooms, modern living upgrades) is desirable.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting