Reimagining places
for people to thrive.

Repairs Manager

We have an opportunity for a Repairs Manager to join our Wates Property Services team on our Responsive Maintenance contract in Barnsley.The key responsibility of this role will be to ensure the Repairs Contract delivers a high quality customer and health and safety focussed service taking responsibility for the day to day management of the operation including 24-hour emergency service, 365 days a year.Wates Living Space is one of the UK’s leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Our leading position within the maintenance sector has enabled the business to realise ambitious strategic growth. Key Accountabilities will include: Ensure high quality service is provided with the management of the work scheduling in accordance with company procedures, standards and SLAs Represent Wates at client and resident performance meetings as requested by the Contracts Manager Manage the responsive repairs function to ensure consistent performance against targets Effective and efficient management of material costs and ensure that all are following correct processes and procedures Monitor quality of work through inspection, inspection reports, analysis of key performance indicators and analysis of customer satisfaction surveys. Lead, manage and contribute to the development of your team and determine optimum employment levels to comply with the provision of the service Undertake regular auditing and testing of the services provided Evaluate operational practices with due regard to risk, statutory requirements and best practice to help improve delivery and development of the annual business plan to help drive continuous improvementWe are looking for you to already have the relevant experience to fulfil the above role requirements and have worked at a management level previously as you will be in charge of up to 30 Operatives.To be successful in the role, you will also be an excellent communicator and leader with the ability to problem solve, multi task and work to tight deadlines. You will have experience of leading and managing a team of multi-disciplinary staff with conflicting priorities within a performance management framework. In addition you will have proven experience in the Repairs & Responsive Maintenance, ideally within the social housing sector; managing the development and performance of all aspects of contract operations including KPI’s & financial reportWhat we offer: Competitive salary, plus performance related reviews, opportunities for growth and advancement within the team Extensive corporate benefits including, Pension, Health and Wellness programme, Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to include 26 weeks fully paid maternity and up to 12 weeks fully paid paternity

Resident Liaison Officer

We have an opportunity for a Resident Liaison Officer to join our Wates team within our Planned Maintenance division. You will be covering the Brent area working on Social Housing Decarbonisation Fund which will include, Scaffolding, Window & Curtain Wall Replacements, Brickwork & Concrete Repair, External Wall Insulation, etc. You will be delivering support to our residents on our social housing contracts.Key Accountabilities will include: Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites. Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times. Ensure a consistent approach to customer care is adopted, Manage the Tenant’s Complaints procedures as a point of escalation. Maintain and update the on-site Database to reflect on-going works.You must have a full UK driving licence with access to a vehicle.You will be an experienced RLO with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and IT skills.

Estimator

Wates Smartspace is a national business, delivering high-quality fit-out, refurbishment and property upkeep projects, enhancing its customers’ physical assets and operating environments.As part of our growth, we are looking for an Estimator to join the team based out of our regional office in Warrington. Reporting into the Bid Centre Director your main responsibility will be to provide bid costs on a value or complexity for Refurbishment and Fit-Out projects for Business Unit Adjudications ensuring a competitive net bid.A bit about you:You will be responsible for cost and pricing management and have knowledge of sub-contractors and suppliers in the area. Also supporting quote preparation and submissions to deadlines, and feed into risk assessments and identify cost saving opportunities delivering of Operational Excellence. Attend tender launch meeting, provide overview of pricing model and documents required to be returned as part of the tender. Benchmarking of key elements of the tender against current costs on site through liaison with commercial teams and Previous Tenders Attend Adjudication Meeting and present net tender and commercial angles. Capture tender adjudication meeting discussions and actions on the tender book settlement notes. Produce final pricing documents ready for submission post adjudication Prepare information packages for handover to construction team, if successful. Undertake project debrief and attend first contract review meetings, eliciting feedback from sites, to improve construction and future tendersWhat we offer : Competitive salary & Profit Share Car Allowance / Car Scheme Flexible working Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + your Birthday off + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Hard Landscaper

Here at Wates, we have an opportunity for a Hard Landscaper to join us in our Wates Living Space Responsive Maintenance Team in West Lancashire area. You will be asked to undertake all supporting tasks with a high standard of workmanship which will ensure an excellent customer service every time. We are particularly keen to speak to candidates who have experience within the following scope of works: Brickwork Fencing Flagging Pointing Tarmacking Key Accountabilities will include: Loading and Unloading of Vehicle Distribution of materials General brickwork, fencing, typical hard landscaping duties as the project requires. General clearing and cleaning of site areas to appropriate waste disposal methods We are looking for you to already have the relevant skills as a Hard Landscaper and experience to fulfil the above role requirements. To be successful in the role you also be an excellent communicator with the ability to problem solve, multitask and work to tight deadlines.