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Senior Building Services Manager

Wates Group are looking for a Senior Building Services Manager to join our Residential team in Basingstoke.The Residential business is a developer contractor; we invest, develop, build and sell quality affordable housing, either contracting or in a form of partnership with Local Authorities, Registered Providers and public bodies.The Senior Building Services Manager will provide technical support to the Development and Operations teams in delivering first class sustainable projects, help to develop strong relationships with customers, be a positive representative of the Residential team in all communication with our clients and key stakeholders.This is a great opportunity to progress your career as part of a talented, diverse, and supportive team.ABOUT THE ROLEOur Building Services Managers are a valuable part of our business, driving quality outcomes.As our Senior Building Services Manager, you will: Review tender information for technical compliance, completeness and coordination and report findings to the team. Assist the commercial team by leading on MEPH related packages, reviewing and comparing tender returns Assist in the selection of MEPH consultants and sub-contractors and the negotiation and appointment of competent contractors and designers. Prepare the scopes of service and associated documents for the appointment of MEPH consultants and supply chain Support the design management teams and our clients in undertaking high quality reviews at each stage of the design development process to ensure deliverables are fully co-ordinated and buildable. Monitor and report on site progress to ensure alliance with the Construction Programme. Chairing and minuting M&E Progress Meetings. Liaison with Residential site team. Drive Zero harm and exemplary health, safety, wellbeing and environmental performance on assigned projects.WHAT WE OFFER Competitive salary & profit share scheme Flexible working Car Allowance / Company Car (subject to Role/Grade) Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension with employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… One of the best learning and development programmes which is customizable to support your career progression goals. Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity.To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/

Customer Service Co-ordinator

CUSTOMER SERVICE COORDINATOR – RESIDENTIALAre you passionate about providing exceptional customer service? Do you thrive in a dynamic environment where no two days are the same? If so, we have an exciting opportunity for you to join our team as a Customer Service Coordinator in London on a fixed term contract for 14 months. As a Customer Service Coordinator, you will play a crucial role in ensuring that our customers receive exceptional service from initiation to completion. You will serve as the first point of contact for customers, contractors, and internal personnel, managing inquiries, defects, and queries with efficiency and professionalism. This role requires strong communication skills, attention to detail, and the ability to build and maintain positive relationships with stakeholders.ABOUT THE ROLEOur Customer Service Coordinators are a valuable part of our business, driving quality outcomes, developing and maintaining excellent customer relationships and effectively manage the customer experience to handover.As our Customer Service Coordinator, you will: Act as the primary liaison between customers, contractors, and internal teams. Manage customer inquiries, defects, and queries promptly and efficiently. Coordinate inspections, remediation, and scheduling of operatives. Maintain accuracy of the Clixifix database and prepare defect notifications. Support the Customer Service Manager by attending customer appointments as needed. Prepare reports to identify key trends and areas for improvement. Ensure compliance with company operating procedures and standards.WHAT WE OFFER Competitive salary & profit share scheme Flexible working Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… One of the best learning and development programmes which is customizable to support your career progression goals. (c.7000 training sessions delivered year to date across the WATES Group) Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.Internal Candidates – Please make your line manager aware of your application before applying and a member of the recruitment team will be in touch once an application has been made.

Coins Systems and MI Specialist

We are seeking a highly skilled Coins System and MI Specialist to manage process, data, and system improvements for the Wates Property Service HR function. To provide specialist HR system support to the Wates Property Services (WPS) HR function and reporting support to Group HR.This role is pivotal in managing systems, data integrity, and process improvements to enhance our HR function and reporting capabilities.The Role:As the Coins System and MI Specialist, you will oversee the management and enhancement of HR systems, particularly COINS, to ensure efficient service delivery and high-quality data management. Your expertise will drive system improvements, support effective HR planning, and maintain data accuracy to support our HR and business objectives.Key Responsibilities:System Management & Enhancements: Lead the delivery of system improvements, ensuring efficient and high-quality service. Oversee system upgrades, additions, and projects in collaboration with IT and external partners.Data Integrity & Reporting: Regularly analyse HR data to maintain accuracy and highlight improvements. Develop and manage HR reporting systems, including COINS and Power BI.User Support & Training: Ensure all HR Systems users are fully trained, implement system efficiency improvements, and maintain robust data security and integrity.Process Improvement: Design user-friendly processes and documentation and analyse HR processes to enhance data accuracy and colleague efficiency.Stakeholder Engagement: Build and maintain strong relationships with stakeholders and internal teams (HR, IT, Finance) to support system functionality and project delivery.Project Management: Manage system-related projects across the HR function, ensuring alignment with HR strategic objectives and timely deliverables.Who We Are Looking For:Experience: Substantial experience with HCM systems (preferably COINS), advanced knowledge of MS Office products, particularly Excel, and experience with reporting tools (preferably Power BI).Skills: Proficiency in coding for backend system work, experience in project management (e.g., PRINCE2 Foundation & Practitioner), and advanced reporting capabilities.Education: Degree level education, CIPD Level 7 or above, and relevant project management qualification.Personal Attributes: Strong verbal and written communication skills, attention to detail, and the ability to influence business decisions through data analysis and process improvement. WHAT WE OFFER  Competitive salary and profit share scheme Flexible working   Extensive benefits including, Private Medical, Pension 8% employer’s contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more…   Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity.   Join us and be part of a team that values innovation, collaboration, and personal development!

Bid Manager

Wates are seeking a talented Bid Manager to join our dynamic London team. As a key part of the pre-construction team, you will be responsible for managing the entire bid process, ensuring that proposals are well-organised, professional, and competitive.If you are passionate about the construction industry with proven skills and looking for an opportunity to challenge the norm, bring fresh new ideas and elevate yourself within the industry then join us and help to create tomorrow together.This is a great opportunity to progress your career as part of a talented, diverse, and supportive team.ABOUT THE ROLEOur Bid Managers are a valuable part of our business, and you will work closely with internal stakeholders, clients, and consultants to secure contracts that align with Wates' vision and business objectives.AS OUR BID MANAGER YOU WILL: Manage and coordinate the end-to-end bid process, including PQQs, ITTs, and tender submissions. Develop win strategies and bid themes that align with client requirements. Lead bid planning, ensuring timelines and deadlines are met. Collaborate with key stakeholders such as Estimators, Planners, and Design Managers to ensure a comprehensive and competitive bid. Produce high-quality written content for bids and presentations. Ensure bids reflect Wates’ commitment to quality, sustainability, and health and safety standards.WHAT WE OFFER Competitive salary & profit share scheme Flexible working Car Allowance / Company Car (subject to Role/Grade) Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/