Reimagining places
for people to thrive.

Account Manager FM

Account Manager Location: Twycross Zoo, AtherstoneAbout WPS:Wates Property Services (WPS) is a trusted provider of maintenance and refurbishment services across the UK. We work in partnership with clients to deliver safe, sustainable, and high-quality environments — and we’re proud to support Twycross Zoo in its mission to protect wildlife and inspire conservation.The Opportunity:We’re looking for a proactive and client-focused Account Manager to lead the delivery of property services at Twycross Zoo, one of the UK’s leading conservation charities and visitor attractions. This is a unique opportunity to manage a high-profile account in a dynamic, public-facing environment.Key Responsibilities: Act as the primary point of contact for Twycross Zoo, ensuring exceptional service delivery. Lead operational teams to deliver planned and reactive maintenance across the site. Manage budgets, forecasts, and performance against KPIs and SLAs. Drive continuous improvement and innovation in service delivery. Ensure full compliance with health & safety and environmental standards. Build strong relationships with stakeholders across the zoo’s operations.What We’re Looking For: Experience in account or contract management within property services, FM, or similar sectors. Strong leadership and communication skills. Ability to manage complex stakeholder relationships in a public-facing environment. Commercial awareness and financial management experience. A passion for delivering excellent customer service.Why Join WPS? Be part of a team that supports one of the UK’s most respected conservation charities. Work in a unique and inspiring environment. Enjoy a competitive salary and benefits package. Access to career development and training opportunities.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Supervisor FM

Supervisor – Wellcome Genome Campus, Saffron WaldenAre you an experienced Facilities Management professional looking to take the next step in your career? Join us at the world-renowned Wellcome Genome Campus, where science meets innovation, and help us maintain a safe, efficient, and inspiring environment for groundbreaking research.Location: Wellcome Genome Campus, Saffron WaldenContract Type: PermHours: Full Time About the RoleAs Supervisor, you’ll play a key role in overseeing day-to-day operations across our campus facilities. You’ll lead a team of skilled operatives and contractors, ensuring high standards of service delivery in areas such as maintenance, cleaning, security, and compliance.Key Responsibilities Supervise and coordinate FM services across the campus Ensure compliance with health & safety and statutory regulations Manage contractors and service providers to deliver efficient, high-quality outcomes Support planned and reactive maintenance activities Monitor performance and implement continuous improvement initiatives Act as a point of contact for FM-related queries and emergenciesAbout YouWe’re looking for someone with: Proven experience in facilities management or building services Strong leadership and communication skills A proactive, solution-focused approach Knowledge of health & safety and compliance standards Ability to manage multiple priorities in a dynamic environmentWhy Join Us?At the Wellcome Genome Campus, you’ll be part of a vibrant, collaborative community dedicated to advancing science and improving lives. We offer: A supportive and inclusive work culture Opportunities for professional development Access to campus amenities including cafés, gym, and green spaces A chance to contribute to meaningful work in a world-class settingGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Quality Manager

Wates are looking for a Quality Manager to join our team focussing on high profile, technically complex projects across multiple sectors.If you are passionate about Quality with proven technical skills looking for an opportunity to challenge the norm, bring fresh new ideas and elevate yourself within the industry then join us and help to create tomorrow together.This is a great opportunity to progress your career as part of a talented, diverse, and supportive team.ABOUT THE ROLEOur Quality Managers are a valuable part of our business, driving quality outcomes, enhancing buildability and fostering innovation. Quality Managers work collaboratively with our project teams, industry specialists and in-house technical experts to ensure projects are delivered ‘Right First Time’ in accordance with drawings and specification with a firm focus on added value, compliance, commercial viability, and best practice. As our Quality Manager you will: Regularly visit projects to support and develop people’s skills on the practical application of the Operating Framework, Delivering the Promise and quality management. Positively influence Wates team and key supply chain members behaviours so they actively deliver customer satisfaction and strive to reduce mistakes, rework / recalls and defects Undertake a review of works on site to check the quality of installation is in line with specification and drawings and that records have been maintained to the relevant standard. Support projects to resolve any issues which have been identified Carry out compliance reviews (internal audits) in accordance with ISO 19011:2011 on a range of projects, activities and key supply chain members. Provide accurate reports and publish to relevant parties. Ensure corrections are recorded with and closed out by the project team. Review construction practice and actively promote understanding of quality management to help ensure compliance with statutory and client requirementsWHAT WE OFFER Competitive salary & profit share scheme Flexible working Car Allowance / Company Car * Travel covered to any of our sites* Extensive corporate benefits including, Private Medical, Pension 8% employers contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… One of the best learning and development programmes which is customizable to support your career progression goals. (c.7000 training sessions delivered year to date across the WATES Group) Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.(*Subject to role…….)To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all of the skills listed, many of them may be transferable to other roles within the WATES Group.If you would like clarity on any of our vacancies or to discuss career opportunities in strict confidence, please contact our In-House Recruitment Team directly via recruitment@wates.co.uk and one of us will get in touch as soon as possible.As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Senior Project Manager

Wates are looking for a Senior Project Manager to join our Construction team in the South working on a high profile project for the MOJ.If you have proven technical skills and are looking for an opportunity to challenge the norm, bring fresh new ideas and elevate yourself within the industry then join us and help to create tomorrow together.This is a great opportunity to progress your career as part of a talented, diverse, and supportive team.ABOUT THE ROLEOur Senior Project Managers are a valuable part of our business, the focus of this role will be to provide visible leadership, insight, direction and foresight in the safe and profitable delivery of schemes, while also providing excellent customer satisfaction and successfully develop a team.As our Senior Project Manager you will: Provide cost-effective solutions, lead commercial strategies, and manage project business and profit plans. Develop bid strategies, support pre-contract teams, review construction options, and ensure timely delivery of design information. Set clear objectives, develop team capabilities, implement HR policies, and demonstrate leadership and motivational skills. Manage supply chain selection, nurture customer relationships, uphold brand values, and address customer concerns. Focus on successful project outcomes, manage H.S.&E performance, develop clear delivery strategies, and ensure efficient project completion.WHAT WE ARE LOOKING FOR: You will possess strong commercial acumen, with the ability to provide cost-effective solutions, lead commercial strategies, and manage project business and profit plans. Leadership and motivational skills are essential, as you will need to set clear objectives, develop team capabilities, and implement HR policies effectively. Additionally, expertise in managing supply chain selection, nurturing customer relationships, upholding brand values, and addressing customer concerns is required. You will also focus on achieving successful project outcomes, managing Health, Safety, and Environmental (H.S.&E) performance, developing clear delivery strategies, and ensuring efficient project completion.WHAT WE OFFER Competitive salary & profit share scheme Flexible working  Car Allowance / Company Car (subject to Role/Grade)  Travel covered to any of our sites (subject to HMRC advisory rates)  Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progressionIndustry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity