housing
Maintenance

Working with local authorities and the community to provide first class housing maintenance services

A leading provider of planned and responsive maintenance services in social housing.

We work with more than 60 social housing providers, from local authorities to housing associations. We work in partnership with our customers, ensuring that we care about the things that matter most to them – efficiency, value for money and high quality.

500,000

homes maintained

3,000

homes zero carbon retrofitted

1,000

team members serving local communities

200 +

tower blocks now fire safety compliant

We provide communities with outstanding housing maintenance and customer service.

Committed to local communities

We’re passionate about delivering outstanding customer service to our local authority and housing association partners, as well as to their residents.

Our resident liaison officers’ local knowledge ensures that residents’ needs are put first, making sure we build real relationships in the communities we work in. 

Providing planned and responsive maintenance services to local authorities as well as safety and peace of mind for residents

Planned and responsive maintenance

We’re the leading provider of planned, responsive, customer-focused maintenance services within the UK social housing sector.

Safety and peace of mind are at the heart of what we do.

From surveying, through to customer consultation, programme management, site delivery and compliance, we’ve got you covered. You can count on us to deliver from start to finish. 

We deliver high quality repairs and use the latest mobile technology and best practice to do the job quickly, efficiently and safely. 

Experts in retrofitting existing social housing stock for a zero carbon future.

Zero carbon future

We are experts in zero carbon retrofitting for social housing, guiding our customers every step of the way. Through our net zero carbon retrofit service, Wates Retrofit, we’re working with housing providers to install energy saving measures to homes. This service helps to cut fuel poverty and reduce energy costs. 

We have completed retrofit enhancements at over 3,000 homes so far, supporting residents through these essential works, and driving sizable reductions in their fuel bills.  

Fire safety compliance and equipment installation services

Fire safety and compliance

We are experts in fire safety and equipment installations, as well as mechanical and electrical compliance, and everything in between. This ensures that your properties are up to code and above all, safe. 

Social housing landlords have been trusting us to keep their tenants safe for over a decade by providing compliance solutions across a range of projects, from the simple to the complex.

The Healthier Homes Team tackles issues such as damp and mould in social housing

Healthier homes

Our specialist Healthier Homes Team helps residents tackle issues with their homes such as damp, mould, excessive condensation and structural cracks.

Working to the Housing Health and Safety Rating System, we tackle everything from an emergency repair to a full planned maintenance programme, making housing healthier and safer to live in. 

Innovative integrated asset management solutions

Integrated asset management services

By using state-of-the-art, integrated asset management systems we provide a joined-up service which represents excellent value for money and puts you in control of operations.

OUR PROJECTS

Examples of our work

Wolverhampton Homes

Social Housing Maintenance For Wolverhampton Council

Beginning in April 2013 this 15-year contract involves the delivery of a programme of full maintenance works across Wolverhampton’s stock of approximately 7,000 homes.

Residential
Stonewater

Social Housing Maintenance, Stonewater

Our appointment as maintenance provider for social landlord Stonewater on a 15-year, £105m contract not only shows the standing the company is building in the social housing sector, but also the way that it is prepared to innovate to provide great service to its customers.

Residential

Brent Housing Retrofit Pilot

Exceeding energy performance certificate targets in Brent.

Residential
3

CAREERS IN HOUSING MAINTENANCE

Want to be part of our team?

Payroll Administrator

Location: Finsbury Park

Job Type: Clerical & Administration

Application Deadline: 13-03-2024

We have an opportunity for a Payroll Administrator to join our Wates team within our Maintenance Division. You will be based out of our Finsbury Park office working with our payroll team.Key Responsibilities Set up, populating and regular maintenance of spreadsheets Check payroll, gross to net checks Payroll reconciliation Payroll processes and procedures Manual calculations of net pay, grossing up Communicate confidently and effectively at all levels in both written and verbal communicationAlongside the day to day activities we are at the beginning a journey to review all of our processes and ways of working so if you are comfortable with a level of ambiguity and manual input we would welcome your support to help us develop and improve our payroll service over the coming months.To be successful you will be already working in a similar role, or be a fast learner, with confidence in all aspects of administrative tasks.You will also be a confident communicator, value confidentiality and be able to meet tight deadlines.

Repairs Planner

Location: Paddington

Job Type: Customer Service

Application Deadline: 13-03-2024

We have an opportunity for a Repairs Planner to join our Wates team within our Responsive Maintenance division. You will be working out of either our Finsbury Park, Kings Cross or Hammersmith offices on one of our social housing contracts, delivering planning for our reactive maintenance appointments.Key Accountabilities will include: Schedule works into diaries for up to 20 operatives daily ensuring diaries are full and immediate attention is given to allocate work to operatives when they become free. Check the system for emergencies and manage within a timely manner to ensure targets are meet Respond to telephone variations by seeking approval from duty surveyor so operatives may continue on the site through to completion Provide a high quality service to our client on a face to face basis Working within a team to achieve goals and targets achieving daily targets of a minimum of 60 allocations each day of new ordersWe are looking for you to have relevant experience gained from working in a similar industry and environment.

Senior Scheduler

Location: Redditch

Job Type: Customer Service

Application Deadline: 13-03-2024

Here at Wates we have an opportunity for a Senior Scheduler to join our Living Space team in the REDDITCH area . Specifically working on our responsive repairs and maintenance contract . The focus of this role will to lead, monitor and challenge an administrative team to deliver a quality and customer focused service ensuring that the company is efficient, safe and profitable.Within the Group, Wates Living Space is one of the UK’s leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Our leading position within the maintenance sector has enabled the business to realise ambitious strategic growth, offering our clients a truly integrated national service for all of their maintenance requirements.Key Accountabilities will include: Ability to lead a team of schedulers and administrators to maximise productivity, efficiencies and effectiveness. Review, monitor and challenge KPI data to identify shortfalls in the service and implement processes for continual improvement of operational excellence. Full compliance with use of Operating Framework. Develop and maintain excellent customer relationship including attendance to Client Contract Meetings as and when required. Manage complaints effectively to identify patterns and trends and instigate and lead on improvements of the service.We are looking for you to have relevant team leadership experience within a similar industry and environment.To be successful in the role you be an excellent communicator with the ability to problem solve, multi task and work to tight deadlines whilst inspire those around you.

Assistant Site Surveyor

Location: Barnsley

Job Type: Operational

Application Deadline: 12-03-2024

We have an opportunity for an Assistant Surveyor to join our Living Space team in Barnsley.Wates Living Space is one of the UK’s leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Our leading position within the maintenance sector has enabled the business to realise ambitious strategic growth.Key Accountabilities will include: Produce commercial reports both internally and external to the company Ensure the timely receipt of quotations for materials, equipment and Sub-subcontract works, undertake commercial assessment of quotes received and ensure the timely placement of orders on commercially advantageous terms to facilitate project delivery and ensure business objectives are met. Regularly complete on site measurements/ take offs Ensure all contractual processes are completed on timeWe are looking for a good work ethic and the ability to work under a Project Surveyor and within a team of Surveyors of different levels of knowledge.To be successful in the role you will be able to liaise with Client and have the personal skills to create effective relationships with the team.


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