Housing
Maintenance

Commercial Manager

We have an opportunity for a Commercial Manager to join our Wates team within our Responsive Maintenance division covering various contracts. The successful candidate will provide strong functional leadership, management, governance and excellence for all commercial activities pre and post contract across a portfolio of programmes. The role specifically covers both work winning and the operational delivery of projects. You will be based out of our Finsbury Park office.Key Accountabilities will include: Budget responsibility, commercial management and client commercial liaison for applicable contract(s) Manage and oversee Assistant / Quantity Surveyors in all line-manager duties. Manage Cost Value Reconciliation (CVR) process for your contract(s) to be review and signed off by RCM in accordance with CVR timetable. Lead commercially in the monthly Contract Review Meetings (CRM’s) with Operations Manager. Assist Senior Management in tender adjudication. Liaise with buying department to ensure that relevant material prices are procured.We are looking for a proactive and experienced Commercial Manager who has worked in a similar maintenance industry.To be successful in this role you will have the ability to lead and develop a highly talented and motivated commercial team as well as build excellent relationships with other business functions, customers, consultants and the supply chain.

Voids Manager

We have an opportunity for a Voids Manager to join our Wates team within our Responsive Maintenance division. You will be based out of our Finsbury Park office working on one of our social housing contracts. The primary focus is to deliver a high-quality customer and health and safety focussed service taking responsibility for the day to day management of the operation including 24-hour emergency service, 365 days a year. Key Accountabilities will include: Ensure high quality service is provided with the management of the work scheduling in accordance with company procedures, standards and SLA’s. Represent Wates at client and resident performance meetings as requested by the Operations Manager Manage the responsive repairs function to ensure consistent performance against targets. Effective and efficient management of material costs and ensure that all are following correct processes and procedures. Monitor quality of work through inspection, inspection reports, analysis of key performance indicators and analysis of customer satisfaction surveys. Lead, manage and contribute to the development of your team and determine optimum employment levels to comply with the provision of the service. Undertake regular auditing and testing of the services provided. Evaluate operational practices with due regard to risk, statutory requirements and best practice to help improve delivery and development of the annual business plan to help drive continuous improvement.You must have a full UK driving licence.To be successful in the role, you will also be an excellent communicator and leader with the ability to problem solve, multitask and work to tight deadlines. You will have an experience of leading and managing a team of multi-disciplinary staff with conflicting priorities within a performance management framework.

Contracts Manager

We have an opportunity for a Contracts Manager to join our Wates team within our Responsive Maintenance division. You will be based out of one of our East Midlands offices. The primary focus of this role will be to increase the contract turnover whilst ensuring compliance with contractual service standards.Key Accountabilities will include: Lead a team of Supervisors, Administrators, Planners and Operatives Manage, monitor, review and oversee customer satisfaction across the contract Ensure that large multi-trade jobs are booked in by the scheduling team and are checked to clarify what trades and timeframes are required Responsible for operatives adhering to the attendance, mobile phone, driving, no smoking and alcohol and drugs policies, ensuring that if the policies and procedures are not followed the appropriate action is taken Work closely with Commercial team to identify and rectify Invoicing issues affecting contract P & L margins Ensure Health and Safety compliance in adherence with our Wates Operating FrameworkWe are looking for an experienced Contracts Manager who: Has Repairs and Maintenance sector experience Has a proven track record in managing large Maintenance contracts Has a proven track record in managing a large and diverse direct labour organisation and Supply Chain. Be fully compliant and has a proven track record in Health and Safety Management. Has proven commercial acumen in running large Maintenance contractsTo be successful in this role you will be an excellent communicator able to influence at all levels, be highly organised and driven to achieve high levels of customer and client satisfaction.

Multi Trade Operative

Here at Wates, we have an opportunity for a Multi Trader to join our Living Space team in the East Midlands area. As a Multi Trader you will be working on our responsive maintenance contracts for one of our existing social housing providers. The primary focus of this role will be to undertake all tasks to achieve first time fix and deliver a high standard of workmanship in a timely and productive manner always affording excellent customer service to the client. Key Accountabilities will include: Undertaking repair/renewal works across several trades identifying the need for other trades to undertake the repair/renewal Advising Supervisor in a timely manner where other trades are required Working in partnership with other operatives to complete projects Completing daily work sheets detailing work undertaken and materials used after each job undertaken Working in a timely and productive manner to complete project Affording excellent customer service to client representatives At all times, work to Wates Health & Safety Professional Standards, including commitment to and understanding of the company’s safeguarding policy towards children and vulnerable adults We are looking for a qualified Multi Trader who has multi-trade experience gained from working in a similar industry and environment providing them with the skills to fulfil the above role requirements. To be successful in the role you will be an excellent communicator with the ability to problem solve, multitask and work to tight deadlines.