Housing
Maintenance

Working with local authorities and the community to provide first class housing maintenance services

A leading provider of planned and responsive social housing maintenance services.

We work with more than 60 social housing providers, from local authorities to housing associations. We work in partnership with our customers, ensuring that we care about the things that matter most to them – efficiency, value for money and high quality.

500,000

homes maintained

4,590

properties to be improved during SHDF

60+

social housing providers we’re working with

200 +

tower blocks now fire safety compliant

We provide communities with outstanding housing maintenance and customer service.

Committed to local communities

We’re passionate about delivering outstanding customer service to our local authority and housing association partners, as well as to their residents.

Our resident liaison officers’ local knowledge ensures that residents’ needs are put first, making sure we build real relationships in the communities we work in. 

Providing planned and responsive maintenance services to local authorities as well as safety and peace of mind for residents

Planned and responsive property maintenance

We’re the leading provider of planned, responsive, customer-focused property maintenance services within the UK social housing sector.

Safety and peace of mind are at the heart of what we do.

From surveying, through to customer consultation, programme management, site delivery and compliance, we’ve got you covered. You can count on us to deliver from start to finish. 

We deliver high quality home repairs and use the latest mobile technology and best practice to do the job quickly, efficiently and safely. 

Experts in retrofitting existing social housing stock for a zero carbon future.

Net zero carbon future

We are experts in zero carbon retrofitting for social housing, guiding our customers every step of the way. Through our net zero carbon retrofit service, Wates Retrofit, we’re working with housing providers to install energy saving measures to homes. This service helps to cut fuel poverty and reduce energy costs. 

We have completed retrofit enhancements at over 3,000 homes so far, supporting residents through these essential works, and driving sizable reductions in their fuel bills.  

Fire safety compliance and equipment installation services

Fire safety and compliance

We are experts in fire safety and equipment installations, as well as mechanical and electrical compliance, and everything in between. This ensures that your properties are up to code and above all, safe. 

Social housing landlords have been trusting us to keep their tenants safe for over a decade by providing compliance solutions across a range of projects, from the simple to the complex.

The Healthier Homes Team tackles issues such as damp and mould in social housing

Healthier homes

Our specialist Healthier Homes Team helps residents tackle issues with their homes such as damp, mould, excessive condensation and structural cracks.

Working to the Housing Health and Safety Rating System, we tackle everything from an emergency repair to a full planned maintenance programme, making housing healthier and safer to live in. 

Innovative integrated asset management solutions

Integrated asset management services

By using state-of-the-art, integrated asset management systems we provide a joined-up service which represents excellent value for money and puts you in control of operations.

OUR PROJECTS

Examples of our work

Wolverhampton Homes

Social Housing Maintenance For Wolverhampton Council

Beginning in April 2013 this 15-year contract involves the delivery of a programme of full maintenance works across Wolverhampton’s stock of approximately 7,000 homes.

Residential
Stonewater

Social Housing Maintenance, Stonewater

Our appointment as maintenance provider for social landlord Stonewater on a 15-year, £105m contract not only shows the standing the company is building in the social housing sector, but also the way that it is prepared to innovate to provide great service to its customers.

Residential

Brent Housing Retrofit Pilot

Exceeding energy performance certificate targets in Brent.

Residential
3

CAREERS IN HOUSING MAINTENANCE

Want to be part of our team?

Supply Chain Co-ordinator

Location: Finsbury Park

Job Type: Clerical & Administration

Application Deadline: 13-11-2024

We have an opportunity for a Supply Chain Co-ordinator to join our Wates team within our Responsive Works division. You will be working out of our Finsbury Park office on various contracts.You will: Ensure all works orders received are completed within target dates leading to delivery of contractual key performance indicators. Liaise with the planning team to ensure correct allocation. To participate in and contribute positively to Inducting/ On boarding supply chain with a view to them becoming an asset to the team. Ensure that pre and post repairs inspections are carried out, undertaking all necessary checks in accordance with Wates Professional standards and other associated policies and procedures. Record regular quality control checks of works orders.To be successful in this role you will be confident communicator with the ability to negotiate and improve contract terms, along with budgeting, targeting and forecasting skills.

Decorator

Location: Crawley

Job Type: Trades and Labour

Application Deadline: 12-11-2024

Wates have an opportunity for a Decorator to join our Wates team within our Responsive Maintenance division. You will be working out of our Crawley office on one of our social housing contracts, delivering reactive maintenance to our residents.Key Accountabilities will include: Undertaking repair/renewal works Advising Supervisor in a timely manner where other trades are required Working solely on certain tasks Working in partnership with other operatives to complete certain tasks Completing daily work sheets detailing work undertaken and materials used after each job undertaken Working in a timely and productive manner to complete programme tasksYou must have a full UK driving licence with access to a vehicle.To be successful in the role you will be an excellent communicator with the ability to problem solve, multi task, work to tight deadlines, have high standard of workmanship, productivity levels and ability to provide excellent customer service at all times is essential.

Operations Manager

Location: Streatham

Job Type: Operational

Application Deadline: 12-11-2024

We have an opportunity for an Operation Manager to join our Wates team within our Responsive Maintenance Division. You will be based out of our Croydon office. The role is to act as the interface between the various clients at monthly review meetings and deliver all contracts to an extremely high standard making sure KPIs, Health & Safety is maintained to the clients’ expectations and Wates high standards at all times.Key Accountabilities will include: Responsible for all regional delivery; building and maintaining an effective and motivated team Lead the division with a operational and commercial mindset making sure the team are aware of contract obligations and how they can influence profitability at all times Ensure that all projects are set-up with company governance maximised, production control in place and productivity regularly monitored To work and develop relationships with all key clients to allow each contract to run in accordance with the brief and the clients high expectations. Attend all client progress meetings giving feedback, progress and all KPI data as requested. Procure work by maintaining and developing contacts in the industry, as well as have direct involvement in the strategic thinking applied to the Unit's tenders To work with all key supply chain partners making sure all Operating Framework compliance details are in place before commencement of any projects Monitor and approve the financial forecasts; ensuring that the best cost planning information is provided To drive compliance and operating excellence throughout the division at all levels.To be successful in the role you will already be in an operational leadership role and have experience in successfully managing maintenance teams and projects and been accountable for all disciplines from the bidding stage; from design and planning through to handover, all within time and budget.We are looking for the ability to lead and influence at all levels to deliver outstanding results, successfully develop relationships to create future opportunities and have a proactive approach to risk management.

Site Manager

Location: Crawley

Job Type: Commercial

Application Deadline: 11-11-2024

Wates have an opportunity for a Site Manager to join our Wates team within our Planned Works division. You will be working in the Crawley area on one of our contracts. The primary focus of this role will be to ensure a project is built safely, economically to the agreed timescales and quality standards. You will be working on social housing projects (Roofing, Cavity Wall Insulation, External Decorations, etc).Key Accountabilities will include: Responsible for input into and Programming the works/short-term programming of works. Manage Operatives, Sub-Contractors and Suppliers to ensure quality control is maintained along with Health and safety at all times. Attend pre and post-inspection works and advise on appropriate action and job requirements, and assist with design solutions. This resulting in the successful delivery and handover of schemes. Carry out Weekly Site Progress reports per scheme that will be file electronically as well as submitting to Project Manager. Ensure that once works are completed, the full and completed job packs are sent to the Project Manager at the office along with completion details to guarantee a swift invoicing procedure to eliminate WIP (work In Progress) & certify cash flow. You must have: Must have full accreditation in asbestos awareness, scaffold inspections. SMSTS required. Full UK Driving License Must hold a valid first aid certificate.We are looking for an experienced Site Manager with a successful track record of completing internal and external planned maintenance works. To be successful in the role you will be an effective communicator with a positive and engaging approach to providing site leadership. You will have strong IT skills (including: Microsoft Word, Excel, PowerPoint and Outlook) with the ability to prioritise a wide range of tasks to set deadlines.


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