housing
Maintenance

Working with local authorities and the community to provide first class housing maintenance services

A leading provider of planned and responsive maintenance services in social housing.

We work with more than 60 social housing providers, from local authorities to housing associations. We work in partnership with our customers, ensuring that we care about the things that matter most to them – efficiency, value for money and high quality.

500,000

homes maintained

3,000

homes zero carbon retrofitted

1,000

team members serving local communities

200 +

tower blocks now fire safety compliant

We provide communities with outstanding housing maintenance and customer service.

Committed to local communities

We’re passionate about delivering outstanding customer service to our local authority and housing association partners, as well as to their residents.

Our resident liaison officers’ local knowledge ensures that residents’ needs are put first, making sure we build real relationships in the communities we work in. 

Providing planned and responsive maintenance services to local authorities as well as safety and peace of mind for residents

Planned and responsive maintenance

We’re the leading provider of planned, responsive, customer-focused maintenance services within the UK social housing sector.

Safety and peace of mind are at the heart of what we do.

From surveying, through to customer consultation, programme management, site delivery and compliance, we’ve got you covered. You can count on us to deliver from start to finish. 

We deliver high quality repairs and use the latest mobile technology and best practice to do the job quickly, efficiently and safely. 

Experts in retrofitting existing social housing stock for a zero carbon future.

Zero carbon future

We are experts in zero carbon retrofitting for social housing, guiding our customers every step of the way. Through our net zero carbon retrofit service, Wates Retrofit, we’re working with housing providers to install energy saving measures to homes. This service helps to cut fuel poverty and reduce energy costs. 

We have completed retrofit enhancements at over 3,000 homes so far, supporting residents through these essential works, and driving sizable reductions in their fuel bills.  

Fire safety compliance and equipment installation services

Fire safety and compliance

We are experts in fire safety and equipment installations, as well as mechanical and electrical compliance, and everything in between. This ensures that your properties are up to code and above all, safe. 

Social housing landlords have been trusting us to keep their tenants safe for over a decade by providing compliance solutions across a range of projects, from the simple to the complex.

The Healthier Homes Team tackles issues such as damp and mould in social housing

Healthier homes

Our specialist Healthier Homes Team helps residents tackle issues with their homes such as damp, mould, excessive condensation and structural cracks.

Working to the Housing Health and Safety Rating System, we tackle everything from an emergency repair to a full planned maintenance programme, making housing healthier and safer to live in. 

Innovative integrated asset management solutions

Integrated asset management services

By using state-of-the-art, integrated asset management systems we provide a joined-up service which represents excellent value for money and puts you in control of operations.

OUR PROJECTS

Examples of our work

Wolverhampton Homes

Social Housing Maintenance For Wolverhampton Council

Beginning in April 2013 this 15-year contract involves the delivery of a programme of full maintenance works across Wolverhampton’s stock of approximately 7,000 homes.

Residential
Stonewater

Social Housing Maintenance, Stonewater

Our appointment as maintenance provider for social landlord Stonewater on a 15-year, £105m contract not only shows the standing the company is building in the social housing sector, but also the way that it is prepared to innovate to provide great service to its customers.

Residential

Brent Housing Retrofit Pilot

Exceeding energy performance certificate targets in Brent.

Residential
3

CAREERS IN HOUSING MAINTENANCE

Want to be part of our team?

Divisional Commercial Manager

Location: Wembley

Job Type: Operational

Application Deadline: 15-03-2024

We have an opportunity for a Divisional Commercial Manager to join our Wates team within our Responsive Maintenance division covering various contracts. The successful candidate will provide strong functional leadership, management, governance and excellence for all commercial activities pre and post contract across a portfolio of programmes. The role specifically covers both work winning and the operational delivery of projects.Key Accountabilities will include: Budget responsibility, commercial management and client commercial liaison for applicable contract(s) Manage and oversee Assistant / Quantity Surveyors in all line-manager duties. Manage Cost Value Reconciliation (CVR) process for your contract(s) to be review and signed off by RCM in accordance with CVR timetable. Lead commercially in the monthly Contract Review Meetings (CRM’s) with Operations Manager. Assist Senior Management in tender adjudication. Liaise with buying department to ensure that relevant material prices are procured.We are looking for a proactive and experienced Commercial Manager who has worked in a similar maintenance industry.To be successful in this role you will have the ability to lead and develop a highly talented and motivated commercial team as well as build excellent relationships with other business functions, customers, consultants and the supply chain.

Electrician

Location: Finsbury Park

Job Type: Trades and Labour

Application Deadline: 15-03-2024

We have an opportunity for an Electrician to join our Wates team within our Reactive Maintenance Division. You will be working from our Hammersmith office and covering the West London area, working on our social housing contract. The primary focus of this role will be to undertake all tasks to achieve first time fix and deliver a high standard of workmanship in a timely and productive manner always affording excellent customer service to the client.Key Accountabilities will include: Undertaking repair/ renewal works within your Electricians remit and work with associated trades Ensure maintenance work is undertaken safely and in accordance with all technical standards Communicate effectively with residents, scheduler and line manager Work safely and in compliance with Health & Safety and safeguarding requirements Remain up-to-date with technical and legal requirements of skill area Working in partnership with other operatives to complete repairs, if required Completing time sheets work sheets detailing work undertaken and materials used after each job undertaken, via a PDAWe are looking for a qualified and experienced Electrician who can utilise their skills to deliver small projects and repair works. You will hold a full UK diving licence, be confident in managing your own workload and will ideally already have experience of the housing maintenance sector.

Electrician

Location: Finsbury Park

Job Type: Trades and Labour

Application Deadline: 15-03-2024

We have an opportunity for an Electrician to join our Wates team within our Reactive Maintenance Division. You will be working from our Hammersmith office and covering the South London area, working on our social housing contract. The primary focus of this role will be to undertake all tasks to achieve first time fix and deliver a high standard of workmanship in a timely and productive manner always affording excellent customer service to the client.Key Accountabilities will include: Undertaking repair/ renewal works within your Electricians remit and work with associated trades Ensure maintenance work is undertaken safely and in accordance with all technical standards Communicate effectively with residents, scheduler and line manager Work safely and in compliance with Health & Safety and safeguarding requirements Remain up-to-date with technical and legal requirements of skill area Working in partnership with other operatives to complete repairs, if required Completing time sheets work sheets detailing work undertaken and materials used after each job undertaken, via a PDAWe are looking for a qualified and experienced Electrician who can utilise their skills to deliver small projects and repair works. You will hold a full UK diving licence, be confident in managing your own workload and will ideally already have experience of the housing maintenance sector.

Estimator

Location: Finsbury Park

Job Type: Estimating

Application Deadline: 15-03-2024

We have a new opportunity for an Estimator to join our Wates Property Services team to effectively utilise skills, experience and knowledge within a national estimating team environment to produce tenders which will win profitable work.Wates Property Services successfully provide £380m of Social Housing Property management services across the UK. Our portfolio includes some of the UK’s largest social housing providers delivering planned and reactive maintenance to domestic properties. Key Accountabilities of this role will include: Ensure that all estimating processes and procedures are followed to deliver a submission following tender settlement Work within national team in preparation of competitive tender offers in accordance with clients specifications Undertake site visits to establish and verify asset information provided as part of the tender documentation Undertake a full analysis of tender returns received during the tender process Complete Form of Tender and tender letter with any qualification and complete contract sum Analysis/Schedule if necessary Attend start-up pre-price and price meetingsWe are looking for a qualified Estimator who has work experience in both the public and private sector undertaking refurbishment or fit out works to domestic buildings.To be successful in the role you will have excellent communication skills and an attention to detail along with the ability to understand and use bid tactics.


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