Fit out and refurbishment | Wates
projects managed in 2020
public private works through long-term frameworks
AVE CCS score
repeat customers
spent with social enterprises

Wates Smartspace is a national business, delivering high-quality fit-out, refurbishment and property upkeep projects, enhancing its customers’ physical assets and operating environments

Smartspace works for banks, retailers, property developers, pharmaceutical and distribution businesses, broadcasters, owners and occupiers of commercial offices and public sector organisations. Project values range from £20k to £25m. The business has established a strong reputation for delivering projects to tight timescales and in live environments, frequently working around business critical equipment.

In 2020 we delivered 550 projects across the UK for both public and private sector customers. These were a range of ‘CAT A’ (basic landlord fitout) and ‘CAT B’ (style, fittings etc) fitouts, extensions, structural alterations and critical resilience projects, often with our people working as an unobtrusive presence within live operational environments.

2021 Wates Smartspace credentials

2021 Wates Smartspace credentials



The sectors in which we work include commercial offices, broadcasters, pharmaceutical, retail, developers, banks, distribution centres and public sector premises such as in education and healthcare. Key customers include some of the UKs best-known companies and institutions including M&S, BBC, GSK, HMRC, the Ministry of Justice and the UKs top four high street banks.

Long term relationships are key to our business success and over 90% of our business is in the form of a framework or long-term contractual agreement, which we work hard at maintaining.

We provide an outstanding customer experience as we lead our clients through the challenges of managing, upgrading and refurbishing their property portfolios. We focus on providing the right solution whilst adding value wherever possible by offering sustainable alternatives.

What makes us different

  • Overcoming difficult issues in logistically challenging situations
  • Ability to work at pace without compromising on quality
  • Working to suit customers’ needs nationally, 24 hours per day, seven days per week
  • Delivering within business critical, secure, live and occupied environments
  • Delivering to the highest quality without compromising safety

Private sector

Wates Smartspace provides a range of property services to our portfolio of clients across the the UK, working across a range of sectors from banking, to commercial offices; retail; leisure; industrial; pharmaceutical and media. These services are often provided via long-term frameworks, for clients with whom we have established relationships for over 20 years.

Public sector

Wates Smartspace is dedicated to ensuring our customers in the public sector have buildings that function to their optimum capability. Clients include government buildings; offices; emergency services; justice; education and health. We allow our customers to preserve the value of their estate, whilst satisfying legal obligations and achieving the best value from their built assets. We are on all major national and regional frameworks.

We work in various industries across the public and private sectors

Latest updates

Key Contacts

Darren Eccleston

Work Winning Director

Wates Smartspace

Fit out and refurbishment

John Cartwright

Portfolio Director

Wates Smartspace

Fit out and refurbishment