Reimagining places
for people to thrive.

Resident Liaison Officer

Here at Wates we have an opportunity for an experienced Resident Liaison Officer to join our established team on a FIXED TERM BASIS FOR 12 MONTHS. The role itself sits within our Planned Maintenance division within our property services team whereby you will be working alongside one of our existing social housing providers. Ideally we are looking for someone located central to the patch which is Birmingham, Coventry, Leicester, Wolverhampton, Walsall and Staffs. Key Accountabilities will include: Acting as the main point of contact for residents, prioritising their needs and addressing concerns throughout the site works. The role focuses on fostering a safe, secure, and positive living environment while working closely with site staff to minimise disruptions. Clear, proactive communication and meticulous planning will ensure scheduled access to residents’ homes, building trust and delivering a seamless, customer-centric experience during the works. Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites. Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times. Manage the Tenant’s Complaints procedures as a point of escalation. Maintain and update the on-site Database to reflect on-going works. Organise and host regular surgeries to address residents’ queries, concerns, and feedback. Maintain a structured complaints procedure and handle disputes and damage claims promptly and fairly.Ideally you will be an experienced RLO with a proven track record of successfully managing the workload across planned maintenance programmes. Key traits we look for are someone who is customer focused, reliable, organised, computerate literate/able to use SharePoint etc You must drive due to the travel required for this role. Planned works include kitchens, bathroom and roofing workstreams so if you have experience within the social housing sector of this nature that would be ideal. Given the nature of this position, you will need to undergo an Enhanced and Barred Lists Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

Senior Design Manager

At Wates, we don’t just construct buildings—we craft places with meaning, impact, and innovation at their core. Now, we're looking for a Senior Design Manager to join our team in Birmingham and help shape some of the most high-profile, technically ambitious projects in the city.If you're the kind of person who sees possibility where others see limitations—who thrives in complexity, and leads with creativity and clarity—then this is your moment.Why This Role? As a Senior Design Manager, you're a strategic force, turning vision into reality, balancing creativity with constructability, and driving design excellence at every turn.You’ll be the glue between imagination and execution—where the boldest ideas meet the practical brilliance of delivery.What You’ll Be Doing Rethink the ordinary. Challenge the status quo of design and construction. Lead from the front. Own the design programme, working with consultants, commercial and ops teams to deliver beautiful, buildable, and budget-conscious outcomes. Spot the hidden potential. Identify design risks and turn them into opportunities that unlock value and elevate outcomes. Create cohesion. Align stakeholders, drive workshops, and champion coordination from concept to completion. Be the spark. Bring fresh thinking, elevate others, and leave a lasting mark on every project you touch. Ensure compliance. Act as a competent professional under the Building Safety Act, signing off project components with full accountability for safety and regulatory alignment.What You’ll Bring A passion for design that goes beyond aesthetics—you see how it lives, breathes, and functions in the real world Proven experience managing complex design processes on major construction projects A collaborative mindset and a sharp eye for detail, quality, and innovation The confidence to challenge, the curiosity to ask “what if?”, and the skills to turn ideas into impactWhat We Offer Competitive salary & profit share scheme Flexible working Car Allowance / Company Car (subject to Role/Grade) Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all of the skills listed, many of them may be transferable to other roles within the WATES Group.If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible.As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.Given the nature of this position, you will need to undergo an Enhanced and Barred Lists Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Senior Planner

Wates Construction are looking for a Senior Planner to join our team in Suffolk, delivering high-profile, technically complex projects.We’re looking for someone who thrives in a collaborative environment, brings sharp analytical thinking and proven planning expertise, and is eager to challenge the norm with innovative solutions. If you're ready to make an impact and push boundaries in your planning career, we’d love to hear from you.ABOUT THE ROLEOur Senior Planners are a valuable part of our business, the focus of this role is to provide an effective and professional planning and programming services for pre-contract and project teams.As our Senior Planner you will:· Instigate and monitor a balanced suite of performance measurement criteria throughout a project’s lifecycle· Ensure proper integration of design and procurement elements of programmes with construction· Produce integrated tender programme and method statement and present proposals to settlement meeting· Change management: review programme effect of changes and advise on EOT issues· Produce schedules as well as obtain and analyse quotes for all time-related preliminariesWHAT WE OFFER· Competitive salary & profit share scheme· Flexible working· Car Allowance / Company Car (subject to Role/Grade)· Travel covered to any of our sites (subject to HMRC advisory rates)· Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more…· Excellent range of learning and development activity to support your career progression.· Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all of the skills listed, many of them may be transferable to other roles within the WATES Group.  If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible.  As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships. Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Senior Project Manager

The VacancyWates are looking for a Senior Project Manager to join our Construction South team on the Isle of White.If you are looking to progress your career and have the proven technical skills looking for an opportunity to challenge the norm and bring fresh new ideas and elevate yourself within the industry, then join us and help to create tomorrow together.This is a great opportunity to progress your career as part of a talented, diverse and supportive team. ABOUT THE ROLE Our Senior Project Managers are a valuable part of our business, the focus of this role will be to provide visible leadership, insight, direction and foresight in the safe and profitable delivery of schemes, while also providing excellent customer satisfaction and successfully develop a team.As our Senior Project Manager you will: Work in support of the Project lead to develop, measure and ensure delivery against the project budgets including preliminaries and supply chain procurement that aligns to the profit strategy for the project. Develop and implement detailed programmes and schedules in partnership with the supply chain which allow accurate monitoring and reporting of progress as required by the project. Secure and manage the appropriate resources to deliver the project / scheme effectively and efficiently in a professional manner to ensure successful delivery within project constraints whilst driving the consistent implementation of Wates Visual and Professional standards . Implement and manage the development of the Project Quality Plan, Trade Quality Plans, and Defect rectification procedures Work with the team to the successful delivery of the Project sustainability agenda Ensure there is a successful and smooth handover of the project, including support to customer/ end user throughout the handover process. WHAT WE OFFER Competitive salary & profit share scheme Flexible working  Car Allowance / Company Car (subject to Role/Grade)  Travel covered to any of our sites (subject to HMRC advisory rates)  Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity.  To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/