Facilities Management Services

Providing facilities management services to our public and private sector customers

A growing provider of facilities management services in the UK.

With our engineering and technical excellence, we can deliver the full range of modern facilities management services, using sustainable technologies and whole-life FM solutions to provide the best value for our customers. 

Our experience in design, build and fit-out means we understand the lifecycle of different types of buildings as well as what’s required to fully optimise our customers’ single or multi-site operations. Our patented assurance compliance tool – ACT, also means the assets we managed are fully compliant and auditable within four clicks at any one time.

Five years

of zero harm recorded across the business

500+

buildings managed

£14.5m

new business won in 2023

297

employees in 2023

As well as hard facilities management services we provide integrated asset and compliance

A ROUND-THE-CLOCK SERVICE

Facilities Management services we specialise in:

  • Self-delivered ‘hard’ M&E services – we keep mechanical and electrical equipment fully functional, so you’ll never have to worry about downtime.
  • Integrated total facilities management (ITFM) services –we offer catering, cleaning, service desk, security, Computer Aided Facility Management (CAFM), and porterage services, through our trusted partners and suppliers.
  • Statutory compliance – our Assurance Compliance Tool (ACT) ensures you’ll always be confident of meeting current legislation and regulatory standards, without the need for constant site visits.
  • Integrated asset management – we take a meticulously planned, step-by-step approach to managing your assets, so your buildings are optimised, and sites always run smoothly.
  • Wider Wates Group capabilities –we can provide a range of services such as Building Information Model (BIM), fit-out and refurbishment, and environment, social, and governance (ESG) services.

Leading performance

As a leading Facilities Management company, we get to the heart of our customers’ needs by fully understanding their business operations and vision for the future; resulting in long-lasting relationships and the delivery of efficient, optimised buildings. 

Expertise

Our expertise in data security, infrastructure management, building and employee safety and wellbeing means we can help you transform your operations and run more effective and efficient buildings.

Adaptable and scalable

Having a wide range of customers across the country means we’re not only able to adapt to meet individual business needs, but we can manage projects nationally, scaling quickly to meet your requirements.

OUR PROJECTS

Learn more about our work

Collaborative ESG

A Collaborative ESG Journey

We have been delivering a range of FM services on behalf of a key client for three years. This contract has grown from an initial four sites to 32 because of our collaborative approach as a trusted FM partner.

Commercial
Twycross Zoo

Twycross Zoo

We have provided M&E, fabric maintenance, minor project works and horticulture services to Twycross since June 2016.

Sport and Leisure
West Midlands Police HQ

Facilities Management At West Midlands Police HQ

The award of our first public sector facilities management contract for West Midlands Police.

Emergency Services
3

CAREERS IN FACILITIES MANAGEMENT

Want to be part of our team?

Assistant Facilities Manager

Location: Glasgow

Job Type: Engineering

Application Deadline: 18-03-2026

Assistant Facilities ManagerLocation: GlasgowContract Type: PermanentHours: Full-timeAbout the RoleWPS is looking for a proactive and organised Assistant Facilities Manager to join our team in Glasgow. This is an exciting opportunity for an ambitious individual looking to develop their career in facilities management while supporting the delivery of high‑quality FM services across a diverse and busy estate.Working closely with the Facilities Manager, you will help oversee day‑to‑day operations, support compliance activities, coordinate contractors, and ensure service standards are consistently met. This role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and is committed to excellent customer service.Key Responsibilities Support the Facilities Manager with the daily running of FM operations across the site. Assist in the management of planned preventative maintenance (PPM) and reactive works. Coordinate contractors and ensure all work meets agreed standards, safety requirements, and compliance obligations. Carry out regular site inspections, ensuring issues are identified, reported, and resolved promptly. Support health & safety activities, including permit management, documentation, toolbox talks, and incident reporting. Maintain accurate records, logs, and FM documentation using CAFM or job management systems. Help monitor performance of suppliers and contractors, ensuring KPIs and SLAs are met. Build strong working relationships with clients, internal teams, contractors, and stakeholders. Assist in preparing reports, updates, and performance summaries for internal and client review. Support small works, minor projects, and improvement initiatives on site.Essential Skills & Experience Experience in a facilities, building management, or maintenance support role. Strong organisational skills with the ability to manage multiple tasks and priorities. Good understanding of health & safety requirements within FM environments. Confident communicator with excellent customer service skills. Ability to work effectively both independently and as part of a team. Competent using IT systems, including CAFM platforms, Microsoft Office, and digital reporting tools.Desirable Qualifications IOSH Managing Safely or equivalent. Facilities management qualification (e.g., IWFM Level 3 or similar). Experience supporting technical teams, contractors, or maintenance projects. Knowledge of compliance standards such as fire safety, legionella, or building fabric management.Personal Attributes Professional, reliable, and proactive. Problem‑solver with strong attention to detail. Able to remain calm and organised under pressure. Strong relationship builder with a customer-first approach. Keen to learn, develop and progress within facilities management.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Project Manager

Location: Saffron Walden

Job Type: Engineering

Application Deadline: 17-03-2026

Project ManagerLocation: CambridgeReports To: Head of ProjectsAbout the RoleWe are seeking an experienced and highly organised Project Manager to oversee a variety of critical projects for our client in Cambridge. This is a key role responsible for taking projects from feasibility through to successful completion, ensuring all work meets agreed timescales, quality standards, safety requirements, and contractual deliverables. You will be the central point of coordination for planning, monitoring, reporting, and driving project performance—working closely with operational teams, technical specialists, and senior stakeholders.The ideal candidate will bring strong project leadership, a proactive mindset, and the ability to manage multiple, complex workstreams in a business‑critical environment.Key Responsibilities Manage all aspects of project delivery from feasibility to completion, following our processes and documentation standards. Produce project plans, scheduling milestones, assigning responsibilities, and coordinating resources. Maintain and regularly review project programmes, identifying resource requirements early. Lead project monitoring, status meetings, and progress reporting to the FM Board. Identify and manage risks, issues, and constraints, ensuring early escalation and mitigation. Work closely with operational teams to support and coordinate change management activities. Define or support the creation of acceptance criteria for deliverables and ensure stakeholder approval. Prepare and maintain documentation including reports, schedules, agendas, minutes, and communication logs. Analyse and manage business disruption factors and operational impacts. Ensure project quality standards and compliance are met. Close out projects effectively, including lessons‑learned reviews and end‑of‑project reports. Use tools such as Gantt charts, spreadsheets, and project management systems to organise workflows. Communicate clearly and professionally with clients, contractors, and internal teams.Essential Qualifications Project Management qualification (Prince2). Membership with IOSH (or equivalent).Desirable Qualifications Experience with CAFM and reporting systems Technical training such as: City & Guilds (Electrical or Mechanical disciplines), or NVQ Level 2–3 (Electrical/Mechanical). 18th Edition Electrical qualification. Electrical or mechanical apprenticeship.Essential Experience Working in a managerial role with strong project management responsibility. Facilities Management background Strong competence in planning, forecasting, and change management procedures. Proven ability to produce clear, structured project plans and reports. Ability to identify, manage, and mitigate risks. Experience coordinating core engineering or technical projects. Ability to deliver against strict timescales and maintain high documentation standards. Skilled in leading focused, productive project meetings.Desirable Experience Practical experience with Microsoft Project and other Microsoft packages. Prior experience managing business systems, reporting tools, or CAFM platforms. Experience supporting business‑led transformations.Skills & Personal Attributes Strong verbal and written communication skills. Professional, client‑focused attitude. Ability to understand and interpret client requirements. Excellent organisational and prioritisation skills. Adaptable, flexible, and calm under pressure. Effective problem‑solver with attention to detail. Reliable, results‑driven and well‑presented.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Project Manager

Location: Leeds

Job Type: Engineering

Application Deadline: 17-03-2026

Project ManagerLocation: LeedsReports To: Head of ProjectsAbout the OpportunityWe are looking for a proactive and experienced Project Manager to support the delivery of key projects for one of our major clients in Leeds.In this role, you will lead projects from initial feasibility right through to final handover, ensuring all activities are delivered on time, within scope, and aligned to our quality and compliance standards. You will be at the heart of planning, coordination, communication, and governance—working closely with operational leaders, technical specialists, and client stakeholders.We are seeking someone with excellent organisational skills, a strong grasp of risk and change management, and the confidence to drive projects forward in a business‑critical environment.Key Responsibilities Develop and manage all project documentation, from initial scopes to completion records. Produce and maintain detailed project programmes, timelines, and resource schedules. Lead progress reporting, chair status meetings, and keep senior stakeholders informed. Identify risks, issues, and potential delays, implementing mitigation strategies early. Coordinate with operational teams on change management activities and business impacts. Ensure all project deliverables meet agreed quality, compliance, and acceptance standards. Support decision‑making by providing clear, structured reports, documentation, and forecasts. Manage project close‑out activities, including lessons‑learned reviews and final reporting. Use appropriate project management tools such as Gantt charts, spreadsheets, and system‑based workflows. Maintain clear, professional communication with clients, colleagues, and suppliers.Essential Qualifications Project Management qualification (Prince2). IOSH membership or equivalent safety qualification.Desirable Qualifications Experience using CAFM platforms and reporting systems. Relevant technical training such as: City & Guilds in Electrical/Electronic or Mechanical disciplines NVQ Level 2–3 (Electrical/Mechanical) 18th Edition Electrical qualification Engineering or technical apprenticeship background.Essential Experience Experience in a management‑level project role within a business‑critical environment. Strong capability in planning, forecasting, and coordinating complex project activity. Proven experience in risk management and producing clear, structured project documentation. Experience leading engineering‑related or technical projects. Ability to deliver to strict deadlines while maintaining high documentation standards. Confident chairing meetings and keeping discussions on track.Desirable Experience Experience in a critical or high‑stakes operational environment. Knowledge of Microsoft Project and wider Microsoft Office tools. Experience managing business systems and reporting processes. Exposure to transformation or change‑led programmes. CAFM/reporting system experience.Skills & Personal Attributes Strong communicator with excellent written and verbal skills. Client‑focused with a professional and confident manner. Highly organised with the ability to prioritise effectively. Adaptable, calm under pressure, and solutions‑driven. Strong attention to detail and documentation accuracy. Reliable, results‑oriented, and committed to high standards.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Skilled Fabric Technician

Location: Atherstone

Job Type: Engineering

Application Deadline: 16-03-2026

Carpenter (Skilled Fabric Technician)Location: Twycross ZooContract Type: PPM & Reactive MaintenanceHours: Full-time, 40 hours per weekReports To: Facilities ManagerAbout the RoleWe are seeking a skilled, reliable, and proactive Carpenter (Skilled Fabric Technician) to join our FM team at Twycross Zoo. This role involves delivering high-quality building fabric maintenance across both planned preventative maintenance (PPM) and reactive works.You will carry out a wide variety of carpentry tasks, support small project works, and ensure all maintenance activities are completed safely, efficiently, and to a consistently high standard. The role requires someone who can work independently or as part of a team, with strong craftsmanship and attention to detail.Key ResponsibilitiesPlanned Preventative Maintenance (PPM) Carry out scheduled carpentry and building fabric maintenance. Complete routine compliance checks including: Fire door inspections Fence condition checks Plant room visual checks Water pump visual inspections Weekly fire alarm testing Roof cleaning using SkyVac (training provided) Reactive Maintenance Respond promptly to reactive repair requests, diagnosing issues and completing repairs efficiently. Undertake a range of carpentry repairs including: Door and frame repairs Lock changes Fencing repairs Minor joinery works General building fabric maintenance Small Project Works Support and deliver small-scale refurbishment and improvement projects such as: Fencing installations Minor refurbishments Timber structure repairs Property upgrades and general improvement works Essential Qualifications & Experience NVQ Level 2 in Carpentry (minimum) At least 3 years’ experience in carpentry or building maintenance Full, clean UK driving licence High level of craftsmanship and attention to detail Ability to work independently and as part of a team Experience using PDA/mobile job management systemsDesirable Training & Certifications MEWP 3a / 3b Licence PASMA Certification L8 Legionella Awareness Fire door survey/inspection training Experience with lock changes and security ironmongery SkyVac roof/gutter cleaning experience Basic knowledge of mechanical/electrical plant room checks Experience supporting minor project workSkills & Personal Attributes Strong problem-solving abilities Excellent communication and customer service skills Well-organised with the ability to prioritise tasks effectively Safety-first mindset with solid awareness of site H&S requirements Reliable, trustworthy, and committed to high-quality workmanship Confident using mobile PDA systems for workflow and task managementGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

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