Facilities Management

Providing facilities management services to our public and private sector customers

A growing provider of facilities management services in the UK.

With our engineering and technical excellence, we can deliver the full range of modern facilities management services, using sustainable technologies and whole-life FM solutions to provide the best value for our customers. 

Our experience in design, build and fit-out means we understand the lifecycle of different types of buildings as well as what’s required to fully optimise our customers’ single or multi-site operations. Our patented assurance compliance tool – ACT, also means the assets we managed are fully compliant and auditable within four clicks at any one time.

Five years

of zero harm recorded across the business

500+

buildings managed

£14.5m

new business won in 2023

297

employees in 2023

As well as hard facilities management services we provide integrated asset and compliance

A ROUND-THE-CLOCK SERVICE

Facilities Management services we specialise in:

  • Self-delivered ‘hard’ M&E services – we keep mechanical and electrical equipment fully functional, so you’ll never have to worry about downtime.
  • Integrated total facilities management (ITFM) services –we offer catering, cleaning, service desk, security, Computer Aided Facility Management (CAFM), and porterage services, through our trusted partners and suppliers.
  • Statutory compliance – our Assurance Compliance Tool (ACT) ensures you’ll always be confident of meeting current legislation and regulatory standards, without the need for constant site visits.
  • Integrated asset management – we take a meticulously planned, step-by-step approach to managing your assets, so your buildings are optimised, and sites always run smoothly.
  • Wider Wates Group capabilities –we can provide a range of services such as Building Information Model (BIM), fit-out and refurbishment, and environment, social, and governance (ESG) services.

Leading performance

As a leading Facilities Management company, we get to the heart of our customers’ needs by fully understanding their business operations and vision for the future; resulting in long-lasting relationships and the delivery of efficient, optimised buildings. 

Expertise

Our expertise in data security, infrastructure management, building and employee safety and wellbeing means we can help you transform your operations and run more effective and efficient buildings.

Adaptable and scalable

Having a wide range of customers across the country means we’re not only able to adapt to meet individual business needs, but we can manage projects nationally, scaling quickly to meet your requirements.

OUR PROJECTS

Learn more about our work

Collaborative ESG

A Collaborative ESG Journey

We have been delivering a range of FM services on behalf of a key client for three years. This contract has grown from an initial four sites to 32 because of our collaborative approach as a trusted FM partner.

Commercial
Twycross Zoo

Twycross Zoo

We have provided M&E, fabric maintenance, minor project works and horticulture services to Twycross since June 2016.

Sport and Leisure
West Midlands Police HQ

Facilities Management At West Midlands Police HQ

The award of our first public sector facilities management contract for West Midlands Police.

Emergency Services
3

CAREERS IN FACILITIES MANAGEMENT

Want to be part of our team?

Foot Mobile Engineer

Location: London

Job Type: Engineering

Application Deadline: 03-02-2025

The VacancyMOBILE FOOT ENGINEER Wates have excellent opportunity for an experienced Electrical biased Mobile Foot Engineer to join the team based on-site at our client's offices in Central London for one of our key Clients – JLL. ABOUT THE ROLE The primary focus of this role will be to conduct planned preventative Electrically biased maintenance and reactive works to the buildings plant, equipment, and systems, as well as respond to site engineering emergencies on behalf of our clients. What is important to us is your natural communication skills to deliver high levels of customer service at all times, your ability to effectively multi-task, work to tight deadlines and problem solve on the job; whilst always promoting health & safety excellence. Having the relevant qualifications and experience for your discipline is essential for your success in this role however, what is most important to us is your effective communication skills which always enable delivery of prominent levels of customer service. You will also be confident is your proven ability to effectively multi-task, work to tight deadlines and problem solve on the job; whilst always promoting health & safety excellence. This is a terrific opportunity to progress your career as part of a talented, diverse, and supportive team. Some of the other Key Accountabilities as Mobile Foot Engineer include: •  Record all reactive and PPM tasks accurately and in detail using report sheets and ensure signed by the client weekly. •  Ensure that Method Statements and Risk Assessments are prepared for all tasks conducted to provide safe working practices. •  Supervise subcontractors effectively. •  Ensure compliance with all Company policies and procedures.   WHAT WE OFFER Competitive salary Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all the skills listed, many of them may be transferable to other roles within the WATES Group. If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible. As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships. **Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Project Delivery Lead

Location: Leatherhead

Job Type: Engineering

Application Deadline: 03-02-2025

PROJECT DELIVERY LEAD Wates have terrific opportunity for a Project Delivery Lead to join our team covering London and the South East and the need to on occasions support with other projects across the UK. ABOUT THE ROLE As the Project Delivery Lead you will work with the FM Project Manager and commercial team, and the wider Wates FM business to deliver projects of differing in value and complexity, ensuring projects are delivered to the highest possible standards of safety and quality and compliance to our Wates Operating standards. We are looking for a Project Delivery Lead with strong demonstrable experience of leading a team with history of successful delivery of projects up to £2m in value. Sound understanding of construction phase H&S, Business-Critical systems, and Change Management Procedures with SMSTS, First AID, Membership to the Institute of Safety and Health (IOSH) or equivalent, NVQ Level 2-3 in Electrical or Mechanical Discipline. To be successful in the role you will have strong interpersonal, problem solving and site management skills, be someone who can demonstrate the ability to plan, monitor & manage the business functions and project delivery whilst aligning the delivery of the overall business strategy. Some of the other Key Accountabilities as Project Delivery Lead include: Own and lead all aspects of the project like planning, monitoring, coordination, controlling processes, summarising progress of the project and setting deadlines for completion of the project. Produce project documentation & feasibility to completion in line with Wates FM and Clients requirement and agree documentation format with Client Account Representative and support services function. Undertake regular project progress update and collaborate closely with the operational team for any change management requirements like plant down time etc. Defining acceptance criteria or collaborating with specialists to define acceptance criteria for project deliverables and works towards achieving stakeholder acceptance of deliverables. Lead regular client meetings with project progress status and updates. WHAT WE OFFER Competitive salary Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ **Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Shift Engineer

Location: Saffron Walden

Job Type: Engineering

Application Deadline: 03-02-2025

SHIFT ENGINEER Wates have excellent opportunity for a skilled Electrical Shift Engineer to join our team based on-site at our client’s site in near Hinxton ,Cambridge, providing both planned and reactive maintenance to all relevant electrical equipment, controlling and operating of building operational systems, with a clear focus on Energy and the Environment and ensuring compliance to Health & Safety matters in relation to both direct and indirect scope of this role. ABOUT THE ROLE We are looking for you to have excellent communication and people management skills with a sound judgement and a focus on achieving high standards and quality assurance. To be successful in the role you will have a working knowledge of the Statutory Regulations and Codes of Practice applicable to the maintenance industry with IOSH Working Safely and a specific up to date qualification relating to the electrical trade. This role operates on a shift rota, and any offer subject to acquiring the relevant security checks. Some of the Shift Engineer’s Key Accountabilities will include: •  Ensure that all relevant help desk calls (both planned and reactive) are fully completed with sufficient information and are passed back to the Supervisor in accordance with the defined timescales •  Proactively monitor and improve the operation of building systems to ensure optimum performance with a clear focus on energy efficiency and continuous improvement. •  First line response for all planned and reactive maintenance on all M&E plant including electrical systems included in pumps, motors, drives, AHU’s, LV switch gear, PLC’s, SCADA. This is a fantastic opportunity to work on an on a single site, however there will be requirements to conduct at some other site occasionally. WHAT WE OFFER Competitive salary Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ **Given the nature of this position, you will need to undergo an Enhanced Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Technical Supervisor

Location: Northampton

Job Type: Engineering

Application Deadline: 03-02-2025

Lead Engineer FM Wates FM is thrilled to offer a unique opportunity for a talented individual to step into the role of Lead Engineer, leading the Engineering service to deliver excellence and sustainable hard M&E maintenance for our client, Mercedes. ABOUT THE ROLE: In this role, you'll take the reins in delivering top-tier hard M&E services, ensuring customer satisfaction remains our top priority. Armed with your up-to-date qualifications and experience, you'll oversee multiple projects and priorities with finesse, addressing day-to-day maintenance issues directly when needed. Holding certificates like IOSH or NEBOSH and additional health and safety training will give you an edge. Support the TSM in providing first response to Emergency reactive works that arise on site. Support the TSM in co-ordinating and completing planned and reactive maintenance. Audit planned and reactive maintenance to ensure works are being completed in line with requirements reporting to TSM. Success in this role hinges on your ability to respond adeptly to and work to resolve unplanned reactive works, manage subcontractors and suppliers and support delivery of extra works and projects —all while maintaining impeccable standards. Your knack for organisation and flexibility, coupled with your talent for fostering strong client relationships, will set you apart.Why This Role Is Perfect for You: You have a robust technical background with a professional qualification and practical experience in a trade – Electrical, Mechanical, Gas or F-Gas You have experience in delivering high quality hard M&E services in a customer focused environment. You have extensive knowledge of the developing robust processes and have excellent written and oral skills You have the ability to manage multiple projects and prioritiesThis is your chance to advance your career within a talented, diverse, and supportive team. Don't miss out—seize this opportunity to make a significant impact! **Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

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