Facilities Management

Providing facilities management services to our public and private sector customers

A growing provider of facilities management services in the UK.

With our engineering and technical excellence, we can deliver the full range of modern facilities management services, using sustainable technologies and whole-life FM solutions to provide the best value for our customers. 

Our experience in design, build and fit-out means we understand the lifecycle of different types of buildings as well as what’s required to fully optimise our customers’ single or multi-site operations. Our patented assurance compliance tool – ACT, also means the assets we managed are fully compliant and auditable within four clicks at any one time.

Five years

of zero harm recorded across the business

500+

buildings managed

£14.5m

new business won in 2023

297

employees in 2023

As well as hard facilities management services we provide integrated asset and compliance

A ROUND-THE-CLOCK SERVICE

We specialise in:

  • Self-delivered ‘hard’ M&E services – we keep mechanical and electrical equipment fully functional, so you’ll never have to worry about downtime.
  • Integrated total facilities management (ITFM) services –we offer catering, cleaning, service desk, security, Computer Aided Facility Management (CAFM), and porterage services, through our trusted partners and suppliers.
  • Statutory compliance – our Assurance Compliance Tool (ACT) ensures you’ll always be confident of meeting current legislation and regulatory standards, without the need for constant site visits.
  • Integrated asset management – we take a meticulously planned, step-by-step approach to managing your assets, so your buildings are optimised, and sites always run smoothly.
  • Wider Wates Group capabilities –we can provide a range of services such as Building Information Model (BIM), fit-out and refurbishment, and environment, social, and governance (ESG) services.

Leading performance

We get to the heart of our customers’ needs by fully understanding their business operations and vision for the future. This has led to long-lasting relationships and the delivery of well run and optimised buildings. 

Expertise

Our expertise in data security, infrastructure management, building and employee safety and wellbeing means we can help you transform your operations and run more effective and efficient buildings.

Adaptable and scalable

Having a wide range of customers across the country means we’re not only able to adapt to meet individual business needs, but we can manage projects nationally, scaling quickly to meet your requirements.

OUR PROJECTS

Learn more about our work

Collaborative ESG

A Collaborative ESG Journey

We have been delivering a range of FM services on behalf of a key client for three years. This contract has grown from an initial four sites to 32 because of our collaborative approach as a trusted FM partner.

Commercial
Twycross Zoo

Twycross Zoo

We have provided M&E, fabric maintenance, minor project works and horticulture services to Twycross since June 2016.

Sport and Leisure
West Midlands Police HQ

Facilities Management At West Midlands Police HQ

The award of our first public sector facilities management contract for West Midlands Police.

Emergency Services
3

CAREERS IN FACILITIES MANAGEMENT

Want to be part of our team?

Mobile Engineer

Location: North West

Job Type: Engineering

Application Deadline: 30-06-2024

Wates have excellent opportunity for an experienced multi skilled – electrical mobile engineer to join the team predominantly based in the Manchester area for our key client, JLL.ABOUT THE ROLEThe primary focus of this role will be to conduct planned preventative multi-disciplined maintenance and reactive works to the buildings plant, equipment, and systems, as well as respond to site engineering emergencies on behalf of our clients. There will be some installation works with the requirement to complete electrical installation and minor works certification.What is important to us is your natural communication skills to deliver high levels of customer service at all times, your ability to effectively multi-task, work to tight deadlines and problem solve on the job; whilst always promoting health & safety excellence.Having the relevant up to date qualifications and experience for your discipline is essential for your success in this role, 18th Edition wiring regulations combined with inspection and testing are essential.This is a terrific opportunity to progress your career as part of a talented, diverse, and supportive team.Some of the other Key Accountabilities as Mobile Engineer include:• Record all reactive and PPM tasks accurately and in detail using report sheets and ensure signed by the client weekly.• Ensure that Method Statements and Risk Assessments are prepared for all tasks conducted to provide safe working practices.• Supervise subcontractors effectively.• Ensure compliance with all Company policies and procedures.WHAT WE OFFER Competitive salary, plus performance related reviews, opportunities for growth and advancement within the team Van, Extensive corporate benefits including, Pension, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity.To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/

Account Manager

Location: Southampton

Job Type: Engineering

Application Deadline: 05-06-2024

We have an opportunity for an Account Manager to provide leadership, management, and development of a contract in Hampshire ensuring financial, and operational commitments are met and exceeded.Wates FM provides a Total Facilities Management (TFM) solution for our clients, self-delivering planned and reactive M&E services, with an absolute focus on 100% uptime of critical building infrastructure.As our Account Manager you will: Monitor and review day-to-day delivery including performance of key service partners and specialist subcontractors, ensuring compliance with the agreed specification Audit every site monthly for compliance, consistent service levels and improvement opportunities Ensure customer satisfaction by building and maintaining strong relationships with all key stakeholders Establish robust procedures for effective planning, organisation and control of the services Manage all financial agreements with supply chain partners Roll out best practice approaches and providing access to innovative technologies Oversee our health, safety & environment management protocols in line with client policy and the site specific risk mitigation approaches Support and provide data to facilitate strategic review and implementation of positive service changesWe are looking for a qualified and experienced Account Manager from a facilities management background with a proven track record of delivering high levels of service.

Mobile Engineer

Location: South West

Job Type: Engineering

Application Deadline: 31-05-2024

Wates have excellent opportunity for an experienced Multi Skilled / AC Mobile Engineer to join the team based in the Bristol / South West region for our key clients sites in the area. ABOUT THE ROLEThe primary focus of this role will be to conduct planned preventative Electrically, Multi-disciplined, AC biased maintenance and reactive works to the buildings plant, equipment, and systems, as well as respond to site engineering emergencies on behalf of our clients.What is important to us is your natural communication skills to deliver high levels of customer service at all times, your ability to effectively multi-task, work to tight deadlines and problem solve on the job; whilst always promoting health & safety excellence.Having the relevant up to date qualifications and experience for your discipline is essential for your success in this role ideally 18th Edition, however, what is most important to us is your effective communication skills which always enable delivery of prominent levels of customer service. You will also be confident is your proven ability to effectively multi-task, work to tight deadlines and problem solve on the job; whilst always promoting health & safety excellence.This is a terrific opportunity to progress your career as part of a talented, diverse, and supportive team.Some of the other Key Accountabilities as Mobile Engineer include:• Record all reactive and PPM tasks accurately and in detail using report sheets and ensure signed by the client weekly.• Ensure that Method Statements and Risk Assessments are prepared for all tasks conducted to provide safe working practices.• Supervise subcontractors effectively.• Ensure compliance with all Company policies and procedures.WHAT WE OFFER Competitive salary Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity.To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/

Client Support Operator

Location: Enfield

Job Type: Clerical & Administration

Application Deadline: 04-06-2024

We have an exciting opportunity for an experienced, full time Client Support Administrator with the Wates FM team based in Enfield providing support to one of our key clients, Supporting our client in the day to day running of both Planned Preventative Maintenance (PPM) & Reactive works for internal engineers and our specialist supply chain; ensuring allocation of works and system updates are in agreed SLA’s & KPI’s for our clients. ABOUT THE ROLE We are looking for you to be a professional Administrator with client / customer support experience ideally within an FM environment. To be successful in the role you will be an excellent communicator with the ability and organisational skills to plan effectively and efficiently. We will be recruiting for permanent positions at 40 hours p/week, Monday to Friday. It is important to us that we get the right person for the role so, to be seriously considered, it would be great if you can bring us strong administration experience in a busy, client-driven environment, and experience of having worked in Facilities Management before and working knowledge of CAFM systems (elog systems). NVQ / SVQ in Customer Services Level 1-4 (Preferred but not essential) This is a terrific opportunity to progress your career as part of a talented, diverse, and supportive team. Some of the other Key Accountabilities as Client Support Operator include: • Efficiently and effectively plan and allocate both PPM and Reactive works to internal and external parties. • Ensure the timely and accurate generation of job updates and closures supporting the collation of billing information to contract led timescales. • Liaise with internal departments to ensure that all Concept & Mosaic works are managed in a professional manner and that effective updates and communications are provided to client representatives or site • Support the raising and issue of work-related purchase orders on both PPM & Reactive works, including the purchasing, extra works, and invoicing process • Be the daily interface between mobile field operations of self-delivery and outsourced services and the contract management. Wates FM successfully provides Facilities Management services in technically demanding environments, and our portfolio includes some of the UK’s best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations. WHAT WE OFFER Competitive salary Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity.

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