FACILITIES
MANAGEMENT

Providing facilities management services to our public and private sector customers

A growing provider of facilities management services in the UK.

With our engineering and technical excellence, we can deliver the full range of modern facilities management services, using sustainable technologies and whole-life FM solutions to provide the best value for our customers. 

Our experience in design, build and fit-out means we understand the lifecycle of different types of buildings as well as what’s required to fully optimise our customers’ single or multi-site operations. Our patented assurance compliance tool – ACT, also means the assets we managed are fully compliant and auditable within four clicks at any one time.

Five years

of zero harm recorded across the business

500+

buildings managed

£14.5m

new business won in 2023

297

employees in 2023

As well as hard facilities management services we provide integrated asset and compliance

A ROUND-THE-CLOCK SERVICE

We specialise in:

  • Self-delivered ‘hard’ M&E services – we keep mechanical and electrical equipment fully functional, so you’ll never have to worry about downtime.
  • Integrated total facilities management (ITFM) services –we offer catering, cleaning, service desk, security, Computer Aided Facility Management (CAFM), and porterage services, through our trusted partners and suppliers.
  • Statutory compliance – our Assurance Compliance Tool (ACT) ensures you’ll always be confident of meeting current legislation and regulatory standards, without the need for constant site visits.
  • Integrated asset management – we take a meticulously planned, step-by-step approach to managing your assets, so your buildings are optimised, and sites always run smoothly.
  • Wider Wates Group capabilities –we can provide a range of services such as Building Information Model (BIM), fit-out and refurbishment, and environment, social, and governance (ESG) services.

Leading performance

We get to the heart of our customers’ needs by fully understanding their business operations and vision for the future. This has led to long-lasting relationships and the delivery of well run and optimised buildings. 

Expertise

Our expertise in data security, infrastructure management, building and employee safety and wellbeing means we can help you transform your operations and run more effective and efficient buildings.

Adaptable and scalable

Having a wide range of customers across the country means we’re not only able to adapt to meet individual business needs, but we can manage projects nationally, scaling quickly to meet your requirements.

OUR PROJECTS

Learn more about our work

Collaborative ESG

A Collaborative ESG Journey

We have been delivering a range of FM services on behalf of a key client for three years. This contract has grown from an initial four sites to 32 because of our collaborative approach as a trusted FM partner.

Commercial
Twycross Zoo

Twycross Zoo

We have provided M&E, fabric maintenance, minor project works and horticulture services to Twycross since June 2016.

Sport and Leisure
West Midlands Police HQ

Facilities Management At West Midlands Police HQ

The award of our first public sector facilities management contract for West Midlands Police.

Emergency Services
3

CAREERS IN FACILITIES MANAGEMENT

Want to be part of our team?

Mobile Engineer

Location: East Midlands

Job Type: Engineering

Application Deadline: 10-05-2024

Wates have excellent opportunity for an experienced Multi Skilled Mobile Engineer to join the team based on-site at our client's offices round the East Midlands for a new client.ABOUT THE ROLEThe primary focus of this role will be to conduct planned preventative maintenance and reactive works to the buildings plant, equipment, and systems, as well as respond to site engineering emergencies on behalf of our clients. We would like to hear from you if you have the following skills; Electrical, commercial plumbing and Multi trade/Building Services.What is important to us is your natural communication skills to deliver high levels of customer service at all times, your ability to effectively multi-task, work to tight deadlines and problem solve on the job; whilst always promoting health & safety excellence.Having the relevant up to date qualifications and experience for your discipline is essential for your success in this role however, what is most important to us is your effective communication skills which always enable delivery of prominent levels of customer service. You will also be confident is your proven ability to effectively multi-task, work to tight deadlines and problem solve on the job; whilst always promoting health & safety excellence.This is a terrific opportunity to progress your career as part of a talented, diverse, and supportive team.Some of the other Key Accountabilities as Mobile Engineer include:• Record all reactive and PPM tasks accurately and in detail using report sheets and ensure signed by the client weekly.• Ensure that Method Statements and Risk Assessments are prepared for all tasks conducted to provide safe working practices.• Supervise subcontractors effectively.• Ensure compliance with all Company policies and procedures.WHAT WE OFFERCompetitive salaryTravel covered to any of our sites (subject to HMRC advisory rates)Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more…Excellent range of learning and development activity to support your career progression.Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity.To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all the skills listed, many of them may be transferable to other roles within the WATES Group.If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible.As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.

Electrical Improver/Handyperson

Location: Enfield

Job Type: Engineering

Application Deadline: 01-05-2024

Here at Wates we have an opportunity for a Electrical Improver/Handyperson to join our client-based team, covering our client – London Borough of Enfield’s (LBE) sites across the area.Key Accountabilities will include: Ensure that all planned and reactive maintenance tasks are delivered to agreed timelines and SLA’s / KPI’s, including emergency lighting, and remedial works Responsibility for ensuring that all relevant help desk calls (both planned and reactive) are fully completed with sufficient information and are either; signed off or a work order is created within our system, and returned for further scheduling Oversee associated specialist Sub Contractors working on sites and ensure they fulfil their obligations of their contracts and undertake their work effectively and safely Adopt a pro-active approach to engagement with other LBE service providers and vendors, with demonstrable evidence of relationship building and partneringWe are looking for you to have worked in a similar role as a Handyman / Small Works Technician -with a good working knowledge of occupational health and safety, statutory regulations, and codes of practice applicable to the maintenance division. You will have worked in a similar role covering multiple sites and be familiar with corrective works and emergency lighting testing and maybe worked previously as an electrical mate or completed their 18th edition.To be successful in the role you will have a sound judgement with excellent interpersonal skills, always focusing on achieving high standards and quality assurance, and hold a clean driving license as this vacancy will attract a works van to enable coverage of the sites.The successful candidate would be required to work a day shift of four days on 4 days off.

Account Director – FM

Location: London, Nationwide, Flexible Base

Job Type: Operational

Application Deadline: 01-05-2024

Are you ready to take your career to new heights with an award-winning business at the forefront of the industry?Wates FM boasts national coverage across diverse industry sectors, and we're gearing up for further growth with an exciting pipeline of tenders and contracts for 2024 and beyond.ABOUT THE ROLEWe're seeking experienced Account Directors nationally to join our dynamic FM Leadership team, driving excellence in client accounts and supporting our ambitious growth plans. As an Account Director, you'll take the helm of operational management and delivery across all facilities management services, ensuring impeccable customer interface and swift resolution of client concerns while championing continuous process improvement.This role is the face of our client relationships, implementing best practices for all commercial activities and expertly managing specialists and suppliers to surpass KPI and SLA targets. You'll need to be an experienced FM Account Director, adept at handling either a single large account (£3-5 million) or a portfolio of accounts with similar value, and fully accountable for Profit and Loss Responsibility.You'll bring to the table a robust technical/TFM background, a keen understanding of contract law, and financial acumen with proficiency in managing P&L and utilizing finance and CAFM tools. Passion for customer service excellence is a must, paired with stellar communication and influencing skills to lead, motivate, and engage teams to deliver exceptional results.WHAT WE OFFER Competitive salary Car allowance covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 25 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity.To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/

Account Managers – FM.

Location: London, Flexible Base, Nationwide

Job Type: Engineering

Application Deadline: 01-05-2024

Join Our Dynamic Team at Wates FM!At Wates FM, we excel in providing top-notch Facilities Management services in the most demanding environments. Our portfolio boasts some of the UK's most renowned companies, where we deliver stand-alone hard services, planned and reactive maintenance, and technically advanced FM solutions to single and multi-site operations.As an award-winning business with national coverage across diverse industry sectors, we're not just thriving—we're growing! With ambitious plans for expansion and a robust pipeline of tenders and contracts, we're seeking professional Account Managers to join our team and elevate our client service offerings across England.ABOUT THE ROLEWe're looking for individuals with a technical background or exceptional TFM prowess, backed by a solid track record of delivering exceptional service levels in fast-paced, multi-client, and corporate settings.To thrive in this role, you'll need excellent communication skills, adept at maintaining effective relationships with key stakeholders while leading and developing a successful team to exceed client expectations.If you're ready to take your career to the next level and be part of a dynamic team that values excellence and innovation, apply today and become a key player in our exciting journey at Wates FM!WHAT WE OFFER Competitive salary Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 25 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity.To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/

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