Maintain

Championing the living wage

We ensure the places we live and work in are maintained to the highest possible standard and are suitable for the rigours of modern life

Looking after buildings is just as important as creating them. Our dedicated, highly skilled specialist teams are committed to keeping the nation’s homes, offices, shops and public spaces clean, safe, healthy, energy efficient and fit for purpose.

500,000

Social homes maintained

7,000

Delivered through SHDF Programme.

550

Office fit-outs managed in 2022

Housing maintenance

The carbon-free future

Today, climate change and the need to decarbonise is at the heart of all of our actions.

When it comes to retrofitting, repairing or maintaining the buildings we work on for our customers, everything we do has the net zero agenda in mind.

We work with our customers and partners to design innovative solutions to help them along their net zero journey and produce the most energy efficient buildings possible.

SERVICES

How we help

SECTORS

Who we help

Projects

Wolverhampton Homes

Social Housing Maintenance For Wolverhampton Council

Beginning in April 2013 this 15-year contract involves the delivery of a programme of full maintenance works across Wolverhampton’s stock of approximately 7,000 homes.

Residential
Stonewater

Social Housing Maintenance, Stonewater

Our appointment as maintenance provider for social landlord Stonewater on a 15-year, £105m contract not only shows the standing the company is building in the social housing sector, but also the way that it is prepared to innovate to provide great service to its customers.

Residential

Brent Housing Retrofit Pilot

Exceeding energy performance certificate targets in Brent.

Residential
Collaborative ESG

A Collaborative ESG Journey

We have been delivering a range of FM services on behalf of a key client for three years. This contract has grown from an initial four sites to 32 because of our collaborative approach as a trusted FM partner.

Commercial
Twycross Zoo

Twycross Zoo

We have provided M&E, fabric maintenance, minor project works and horticulture services to Twycross since June 2016.

Sport and Leisure
West Midlands Police HQ

Facilities Management At West Midlands Police HQ

The award of our first public sector facilities management contract for West Midlands Police.

Emergency Services
We collaborate with our customers, working on sustainable, innovative designs that transform retail spaces

Marks & Spencer stores fit out

We have been working for Marks & Spencer (M&S) for over 20 years, delivering over 1,000 store refurbishment and fit out projects across the M&S full range of stores, including clothing & home and foodhalls.

Retail and the high street

Aintree, Fire and Rescue station & training academy

Our fifth project with Merseyside Fire and Rescue Service (MFRS), the new Fire and Rescue station and Training Academy and National Resilience Centre of Excellence is being constructed right in the heart of Aintree. 

Emergency Services
Low energy, high performance civic offices for HM Treasury

Feethams House, Darlington

Once the project is complete it will be the first HM Treasury office located outside of London.

Civic offices
9

CAREERS IN PROPERTY SERVICES

Want to be part of our team?

Contracts Manager

Location: Liverpool

Job Type: Operational

Application Deadline: 12-03-2024

We have an opportunity for a Contracts Manager to join our Wates team within our Responsive Maintenance division. You will be based out of our office in Liverpool. The primary focus of this role will be to increase the contract turnover whilst ensuring compliance with contractual service standards.Key Accountabilities will include: Lead a team of Supervisors, Administrators, Planners and Operatives Manage, monitor, review and oversee customer satisfaction across the contract Ensure that large multi-trade jobs are booked in by the scheduling team and are checked to clarify what trades and timeframes are required Responsible for operatives adhering to the attendance, mobile phone, driving, no smoking and alcohol and drugs policies, ensuring that if the policies and procedures are not followed the appropriate action is taken Work closely with Commercial team to identify and rectify Invoicing issues affecting contract P & L margins Ensure Health and Safety compliance in adherence with our Wates Operating FrameworkWe are looking for an experienced Contracts Manager who: Has Repairs and Maintenance sector experience Has a proven track record in managing large Maintenance contracts Has a proven track record in managing a large and diverse direct labour organisation and Supply Chain. Be fully compliant and has a proven track record in Health and Safety Management. Has proven commercial acumen in running large Maintenance contractsTo be successful in this role you will be an excellent communicator able to influence at all levels, be highly organised and driven to achieve high levels of customer and client satisfaction.

Project Manager

Location: Finsbury Park

Job Type: Trades and Labour

Application Deadline: 12-03-2024

Wates have an opportunity for a Project Manager to join our Wates team within our Planned Works division. You will be working out of our North London office on one of our contracts. The primary focus of this role will be to provide visible leadership and direction along with foresight and insight in the safe and profitable delivery of schemes to Wates. Key Accountabilities will include: Develop and implement detailed programmes and schedules which allow accurate monitoring and reporting of progress. Identify the quality expectations and embrace these in the Quality Plan. Implement all statutory regulatory and company requirements for managing Health and Safety. Secure and manage the appropriate resources to deliver the project / scheme effectively and efficiently in a professional manner to ensure successful delivery within project constraints. Ensure there is a successful and smooth handover of the project, including support to customer/ end user throughout the handover process. Establish a communications plan and agree accountabilities for team members. Ideally you will have experience of working for a main contractor on similar projects and have experience of elevational treatment, EWI decorative panelling & replacement windows.

Resident Liaison Officer

Location: Enfield

Job Type: Customer Service

Application Deadline: 12-03-2024

We have an opportunity for a Resident Liaison Officer to join our Wates team within our Planned Maintenance division. You will be working out of our Haringey office on one of our social housing contracts, delivering support to our residents.Key Accountabilities will include: Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites. Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times. Ensure a consistent approach to customer care is adopted, Manage the Tenant’s Complaints procedures as a point of escalation. Maintain and update the on-site Database to reflect on-going works.You will be an experienced RLO with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and IT skills.

Site Manager

Location: Walsall

Job Type: Operational

Application Deadline: 12-03-2024

Here at Wates we have an opportunity for a Site Manager to join our planned maintenance team in Walsall.The primary focus of this role will be to ensure a project is built safely, economically to the agreed timescales and quality standards. Key Accountabilities will include: Responsible for input into and Programming the works/short-term programming of works. Manage Operatives, Sub-Contractors and Suppliers to ensure quality control is maintained along with Health and safety at all times. Attend pre and post-inspection works and advise on appropriate action and job requirements, and assist with design solutions. This resulting in the successful delivery and handover of schemes. Carry out Weekly Site Progress reports per scheme that will be file electronically as well as submitting to Project Manager. Ensure that once works are completed, the full and completed job packs are sent to the Project Manager at the office along with completion details to guarantee a swift invoicing procedure to eliminate WIP (work In Progress) & certify cash flow. We are looking for an experienced Site Manager with a successful track record of completing internal and external planned maintenance works.

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