Facilities Management - Wates

Wates Facilities Management (FM) is part of Wates Property Services, one of the UKs leading  providers of planned and responsive maintenance and facilities management services for both public and private sectors.

New business won in 2021
Continuous days without a safety incident
Facilities managed

Working with over 52 customers across a range of industries and environments, nationwide, we use our engineering and technical excellence to deliver hard and integrated FM services; planned and reactive maintenance solutions to single and multi-site operations.

Our teams have a proven track record of delivering on our commitments, using innovative approaches for our customers, such as new sustainable technologies or whole-life FM solutions to generate better return on investment.

Six step plan for managing the safe return to the workplace

The COVID-19 pandemic has changed the way we live and work. As we begin to see employees return to offices and commercial buildings across the country, Wates FM has created a six simple step plan to help you ensure a safe return to the workplace for your employees:

1. Prepare physical assets

2. Implement controls

3. Communicate & reassure

4. Agree a social distancing plan

5. Reduce risk and agree increased hygiene plan

6. Future proof your building and protect your people

Six step plan for managing the safe return to the workplace
Wates FM Credentials

2022 Wates Facilities Management Credentials


Self-delivering hard M&E Facilities Management services

We keep your M&E equipment in full working order, ensuring your facilities and end-users are not impacted by down-time.

Providing integrated Total Facilities Management (ITFM) services

Working with trusted partners and suppliers we offer catering, cleaning, service desk, security, CAFM and poterage services.

Statutory compliance

Delivering simple and complex compliance solutions using our Assurance Compliance Tool (ACT) giving you the confidence of always meeting current legislation and standards.

Integrated Asset Management

Providing you with the systematic approach to manage your assets, ensuring your buildings and sites are running effectively.

Wider group capabilities

Within the Wates Group we can provide an range of services to further support you such as BIM, fit out and refurbishment and environment, social and governance (ESG) services.


Transformation experts

We do more than keeping the lights on.

We are skilled at designing solutions that will enhance and improve your operations, allowing you to run more effective and efficient buildings.

Our processes around data security, infrastructure management, building and employee safety and wellbeing minimises downtime, creating opportunities to see a greater return on your investment.

Our experience of dynamic outsourcing ensures our clients strike the balance between always-ready without adding excess costs.

Cross sector experience

Every business is different. We know how to adapt.

Our customers include investment banks requiring tier-1 data security; global broadcasters with an around-the-clock dependency and leisure facilities  with complex needs.

Every customer we deal with has its own unique ecosystem involving incumbent facilities, buildings, their people and even their management culture.

Our breadth of experience across a wide range of sectors means we know how to pre-empt and adapt to each clients individual needs.


We get the numbers right.

We focus on flexibility, with the capability to manage projects at a national scale  while acknowledging the peaks and troughs in demand businesses face.

We use real time dynamic reporting to ensure we have the capacity to scale quickly if need be.


Reporting is central to what we do.

We provide on-line, real-time tracking and reporting of statutory compliance tasks through a simple dashboard.

Our Assurance Compliance Tool (ACT) enables desk-based auditing for clients with wide and varied property portfolios, removing the need to visit site for every compliance audit.

Mission critical systems

We keep your systems running.

We guarantee the availability of mission critical systems, giving you assurance and confidence that your high-stake operations will remain live, safe and secure around the clock. We deliver 100% asset uptime across a range of sectors.

We work with clients such as financial institutes, government departments, logistics and transport organisations to manage critical data centre operations, where  failure would prove catastrophic.

Our ambition is to be the most trusted partner in the built environment.

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Key Contacts

Deep Mahida

Client Relationship Director

Facilities Management

James Gregg

Managing Director (FM)

Facilities Management