housing
Maintenance

Working with local authorities and the community to provide first class housing maintenance services

A leading provider of planned and responsive maintenance services in social housing.

We work with more than 60 social housing providers, from local authorities to housing associations. We work in partnership with our customers, ensuring that we care about the things that matter most to them – efficiency, value for money and high quality.

500,000

homes maintained

3,000

homes zero carbon retrofitted

1,000

team members serving local communities

200 +

tower blocks now fire safety compliant

We provide communities with outstanding housing maintenance and customer service.

Committed to local communities

We’re passionate about delivering outstanding customer service to our local authority and housing association partners, as well as to their residents.

Our resident liaison officers’ local knowledge ensures that residents’ needs are put first, making sure we build real relationships in the communities we work in. 

Providing planned and responsive maintenance services to local authorities as well as safety and peace of mind for residents

Planned and responsive maintenance

We’re the leading provider of planned, responsive, customer-focused maintenance services within the UK social housing sector.

Safety and peace of mind are at the heart of what we do.

From surveying, through to customer consultation, programme management, site delivery and compliance, we’ve got you covered. You can count on us to deliver from start to finish. 

We deliver high quality repairs and use the latest mobile technology and best practice to do the job quickly, efficiently and safely. 

Experts in retrofitting existing social housing stock for a zero carbon future.

Zero carbon future

We are experts in zero carbon retrofitting for social housing, guiding our customers every step of the way. Through our net zero carbon retrofit service, Wates Retrofit, we’re working with housing providers to install energy saving measures to homes. This service helps to cut fuel poverty and reduce energy costs. 

We have completed retrofit enhancements at over 3,000 homes so far, supporting residents through these essential works, and driving sizable reductions in their fuel bills.  

Fire safety compliance and equipment installation services

Fire safety and compliance

We are experts in fire safety and equipment installations, as well as mechanical and electrical compliance, and everything in between. This ensures that your properties are up to code and above all, safe. 

Social housing landlords have been trusting us to keep their tenants safe for over a decade by providing compliance solutions across a range of projects, from the simple to the complex.

The Healthier Homes Team tackles issues such as damp and mould in social housing

Healthier homes

Our specialist Healthier Homes Team helps residents tackle issues with their homes such as damp, mould, excessive condensation and structural cracks.

Working to the Housing Health and Safety Rating System, we tackle everything from an emergency repair to a full planned maintenance programme, making housing healthier and safer to live in. 

Innovative integrated asset management solutions

Integrated asset management services

By using state-of-the-art, integrated asset management systems we provide a joined-up service which represents excellent value for money and puts you in control of operations.

OUR PROJECTS

Examples of our work

Wolverhampton Homes

Social Housing Maintenance For Wolverhampton Council

Beginning in April 2013 this 15-year contract involves the delivery of a programme of full maintenance works across Wolverhampton’s stock of approximately 7,000 homes.

Residential
Stonewater

Social Housing Maintenance, Stonewater

Our appointment as maintenance provider for social landlord Stonewater on a 15-year, £105m contract not only shows the standing the company is building in the social housing sector, but also the way that it is prepared to innovate to provide great service to its customers.

Residential

Brent Housing Retrofit Pilot

Exceeding energy performance certificate targets in Brent.

Residential
3

CAREERS IN HOUSING MAINTENANCE

Want to be part of our team?

Assistant Site Surveyor

Location: Finsbury Park

Job Type: Commercial

Application Deadline: 04-04-2024

Wates have an opportunity for a Site Surveyor to join our Wates team within our Reactive Division. You will be working out of our Finsbury office on one of our contracts. The focus of this role will be to produce the commercial outputs and effectively monitor/exercise cost control, as well as to liaise with client representative/s to ensure compliance with contractual service standards, to ensure the company operates efficiently and profitably.Key Accountabilities will include: Develop and encourage project team performance encouraging and ensuring that Wates’ main contractual obligations and or strategies are executed and regularly reviewed Complete and submit monthly Cost Value Reconciliations (CVR) and progress reports Demonstrate understanding of internal and external tender strategies / build up and work to the profit plan Agree external valuations / cash flow to maximise project value Work with the Commercial Manager to agree and produce main and subcontract final accounts Ensure all Wates subcontract management / process obligations are complete with particular reference to Procurement, Measurement and valuation, Contractual instructions / notices / orders as well as Health and SafetyWe are looking for someone with financial and commercial awareness with a clear commitment to a customer-centres service.To be successful in the role you will already have relevant commercial skills and experience including the ability to maximise value recovery, cost control and cash management as well as effectively use / understand financial reports and software.Alongside this you will be a confident communicator, able to demonstrate the ability to form and develop relationships with the client, Project Surveyors, internal team and supply chain. The role would be based between office and site, with some home working.

Business Development Manager

Location: West Midlands

Job Type: Business Development

Application Deadline: 19-04-2024

We have the opportunity for a Business Development Manager to join Wates with our Wates Living Space team to support the continued success of the North-Central Region, covering the Midlands, North West and Yorkshire. A core objective of the role will be to facilitate sustainable business growth, built upon best in sector service provision for social housing clients.This will be a hybrid role, working from one of our North-Central regional offices, including Oldham, Redditch, Coventry and Rotherham.Key Accountabilities will also include: Client management – proactively engage social housing clients to bring added value to contract management and strengthen relationships; resulting in increased work allocation and contract renewals. Data capture – capturing updates on CRM system and feeding insight into Customer Action Plans. Lead generation – engage target clients and consultants aligned to pipeline opportunities, portfolio and geography. Closely track and report on key opportunities. Marketing support – consistently creating content to promote the Wates Living Space brand externally aligned to strategic themes. Framework and consultant management – regular communication with frameworks and consultants to build relationships. Internal communication – share updates across the division to maximise staff engagement levels.We are looking for a professional manager with experience in a sales techniques and social housing knowledge (desirable).To be successful in the role you will be able to demonstrate a customer-focused approach, sharing innovation and knowledge with clients. You will also be able to create and maintain effective relationships both internally and externally.Please make your current line manager aware that you are interested in this internal opportunity before applying. One of the Recruitment Team will then be in contact to discuss the role in more detail and advise of next steps.

Carpenter Multi

Location: Croydon

Job Type: Trades and Labour

Application Deadline: 03-04-2024

Wates have an opportunity for a Carpenter to join our Wates team within our Responsive Maintenance division. You will be working out of our Croydon office on one of our social housing contracts, delivering reactive maintenance to our residents.Key Accountabilities will include: Undertaking repair/renewal works Advising Supervisor in a timely manner where other trades are required Working solely on certain tasks Working in partnership with other operatives to complete certain tasks Completing daily work sheets detailing work undertaken and materials used after each job undertaken Working in a timely and productive manner to complete programme tasksYou must have a full UK driving licence.To be successful in the role you will be an excellent communicator with the ability to problem solve, multi task, work to tight deadlines, have high standard of workmanship, productivity levels and ability to provide excellent customer service at all times is essential.

Assistant Site Surveyor

Location: Barnsley

Job Type: Operational

Application Deadline: 01-04-2024

We have an opportunity for an Assistant Surveyor to join our Living Space team in Barnsley.Wates Living Space is one of the UK’s leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Our leading position within the maintenance sector has enabled the business to realise ambitious strategic growth.Key Accountabilities will include: Produce commercial reports both internally and external to the company Ensure the timely receipt of quotations for materials, equipment and Sub-subcontract works, undertake commercial assessment of quotes received and ensure the timely placement of orders on commercially advantageous terms to facilitate project delivery and ensure business objectives are met. Regularly complete on site measurements/ take offs Ensure all contractual processes are completed on timeWe are looking for a good work ethic and the ability to work under a Project Surveyor and within a team of Surveyors of different levels of knowledge.To be successful in the role you will be able to liaise with Client and have the personal skills to create effective relationships with the team.


GET IN TOUCH

To get in touch with us, simply fill in the form below and we’ll get right back to you.