Wates Living Space

Supporting the regeneration of communities.

Housing Maintenance

Wates Living Space is one of the UK’s leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year.

We tailor our service offer to meet the strategic needs of individual customers, focusing on the areas that matter most to them. This includes delivering value for money, exceptional customer service and investing in the communities where we work.

The market-leading service that we deliver for our local authority & housing association partners is supported by a dedicated team of highly trained operatives and Resident Liaison Officers. They bring a wealth of local knowledge and expertise and ensure that the needs of each resident are at the heart of everything we do.

Our leading position within the maintenance sector has enabled the business to realise ambitious strategic growth. In 2011 Wates Living Space acquired Linbrook Services, followed by the Purchase Group in 2014. This has further expanded our responsive maintenance capability into the Midlands, Wales, and North West, offering our clients a truly integrated national service for all of their maintenance requirements.

Planned Maintenance

Wates Living Space delivers a suite of planned and cyclical maintenance services to meet clients’ individual requirements.

With all of the in-house expertise and experience necessary to deliver planned programmes from inception to completion, we are able to provide a complete service for clients through all stages of surveying, customer consultation, programme management, site delivery and statutory compliance. Through our six step ‘Delivering the Promise’ initiative, clients have the peace of mind that they are receiving a high quality, consistent, customer-focused value for money service.

Responsive Maintenance

As the UK’s leading national provider of responsive maintenance services within the social housing sector, we deliver high quality, customer-focused repairs, using state-of-the-art mobile technology, demonstrating best practice within the sector.

Our fully integrated IT systems and bespoke delivery solutions ensure that each client, and its customers, receives the highest levels of service. We have a wealth of experience in delivering services through a range of cost models including traditional schedules of rates, price per property and price per void, hybrid and open book arrangements.

Integrated Asset Management Services

We deliver the largest integrated asset management service in the country for Birmingham City Council.

Our state-of-the-art integrated asset management IT system enables us to link responsive, planned, gas safety and compliance works into a cohesive service that represents the greatest value for money for our clients, while putting customers at the heart of our operations.

Energy Efficiency Services

We provide clients with a suite of services aimed at delivering optimum energy efficiency through refurbishment and improvement schemes.

As one of the UK’s leading providers of energy efficiency measures to the social housing sector, we provide clients with a ‘one-stop-shop’ for all of their requirements including; retrofit heating and renewable energy measures, communal heating solutions and ‘fabric first’ energy efficiency measures. We have strategic alliances with all of the UK’s key energy providers to ensure we can access the best market rates for funding assistance where it applies.

Would you like to learn more?

Claire Bailey-Jones

Key Account Director (North)

Housing Maintenance

Deep Mahida

Key Account Director (Central)

Housing Maintenance

Ben Williams

Key Account Director (South – Planned Maintenance)

Housing Maintenance

Rob Hutton

Key Account Director (South – Responsive Maintenance)

Housing Maintenance