Housing
Maintenance

Resident Liaison Officer

Here at Wates, we have an opportunity for a Resident Liaison Officer to join our Wates Living Space Responsive Maintenance Team. With offices in Skelmersdale you will ideally be living within commuting distance as this role will be office based. Working hours are Monday to Friday 8am – 5pm so you will need to be available at these times. The key focus for this role will be to liaise with tenants and the Client, to ensure that the complaint gets resolved as quickly as possible, To do this you will need to take full responsibility of the complaint from when receiving it to the end, this will involve booking works into diaries and making sure the works are carried out on the appointment date given to the tenant, also keeping tenants fully updated by phone or may require a site visit with the progress of works. Key Accountabilities will include:   Take full control of the complaint from receiving to the completion. Booking works that are part of the complaint into the Opp’s / contractor diary. Chase contractors for completions Liaise with Tenants and the Client. Attend Client meetings. Work alongside Contract manager to highlight any trends. Carry out site visit when required to discuss complaint with tenant. We are ideally looking for someone with a complaints/customer service background. Ideally construction/property services however this is not a must. The right person will have a great can do attitude and a willingness to learnGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Carpenter

Here at Wates we have an opportunity for a Carpenter to join our WPS team within our Responsive Maintenance division. You will be covering works between Redditch, Birmingham and Coventry on one of our social housing contracts, delivering reactive maintenance to our residents.Due to the nature of this role we require you have a NVQ level 2 and a driving licenseKey Accountabilities will include: Undertaking repair/renewal works Advising Supervisor in a timely manner where other trades are required Working solely on certain tasks Working in partnership with other operatives to complete certain tasks Completing daily work sheets detailing work undertaken and materials used after each job undertaken Working in a timely and productive manner to complete programme tasksTo be successful in the role you will be an excellent communicator with the ability to problem solve, multi task, work to tight deadlines, have high standard of workmanship, productivity levels and ability to provide excellent customer service at all times is essential.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Administrator

Here at Wates, we have an exciting opportunity for an Administrator to join our Living Space Responsive Maintenance team based in the Coalville area.This particular role is a FIXED TERM CONTRACT FOR 12 MONTHS whereby you will be office-based so ideally you will be commutable to Coalville. As an administrator you will engage within the full administration process and provide on-going customer support for the team and tenants. Key Accountabilities will include: On-going management and development of multiple project trackers. Frequent contact with site management to ensure project trackers represent current job status. Create and maintain various data streams on in-house systems and databases. First line support for enquires and complaints. Overall administration duties as required by the contract. We are looking for an Administrator who is a confident communicator, computer literate with experience in Excel and trackers. Experience working in construction/facilities management/or maintenance is preferred but not essential. To be successful in this role you will be a team player who can manage their own workload, has a good attention to detail and most of all have a ‘can do’ attitude. What we offer: Competitive salary, plus performance related reviews, opportunities for growth and advancement within the team Extensive corporate benefits including, Pension, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Operations Manager

Here at Wates, we have an opportunity for an Operations Manager to join our Living Space Responsive Maintenance team in the West Lancashire area. This role will be focussing on projects within the social housing sector so ideally, we are looking for someone who has experience of working in a similar field. Scope of works to include voids, electrics, kitchens, responsive and planned maintenance to name a few. You will be managing the contract/s as well as having the responsibility of a team to deliver the works so being able to communicate at all levels is key. Due to the nature of works the expectation is to be on site in Skelmersdale so you will need to be flexible and living in the surrounding area. The role is to act as the interface between the various clients at monthly review meetings and deliver all contracts to an extremely high standard making sure KPIs & Health & Safety is maintained to the clients' expectations and Wates high standards at all times. Key Accountabilities will include: Responsible for all regional delivery; building and maintaining an effective and motivated team Lead the division with an operational and commercial mindset making sure the team are aware of contract obligations and how they can always influence profitability Ensure that all projects are set-up with company governance maximised, production control in place and productivity regularly monitored To work and develop relationships with all key clients to allow each contract to run in accordance with the brief and the clients' high expectations. Attend all client progress meetings giving feedback, progress and all KPI data as requested. Procure work by maintaining and developing contacts in the industry, as well as have direct involvement in the strategic thinking applied to the Unit's tenders To work with all key supply chain partners making sure all Operating Framework compliance details are in place before commencement of any projects Monitor and approve the financial forecasts; ensuring that the best cost planning information is provided To drive compliance and operating excellence throughout the division at all levels. To be successful in the role you will already be in an operational leadership role and have experience in successfully managing maintenance teams and projects and been accountable for all disciplines from the bidding stage; from design and planning through to handover, all within time and budget. We are particularly keen to speak to experienced Ops Managers with a repairs/planned background and having experience of working with social housing/councils etc We are looking for you to have the ability to lead and influence at all levels to deliver outstanding results, successfully develop relationships to create future opportunities and have a proactive approach to risk management and value-add. #SMOM