Housing & Property Maintenance

Working with local authorities and the community to provide first class housing maintenance services

A leading provider of planned and responsive social housing maintenance services.

We work with more than 60 social housing providers, from local authorities to housing associations. We work in partnership with our customers, ensuring that we care about the things that matter most to them – efficiency, value for money and high quality.

8,500

homes we’ve completed – or are in the process of retrofitting – in the last four years (2024)

£200m

of decarbonisation work (2024)

60+

social housing providers we’re working with

200 +

tower blocks now fire safety compliant

We provide communities with outstanding housing maintenance and customer service.

Committed to local communities

We’re passionate about delivering outstanding customer service to our local authority and housing association partners, as well as to their residents.

Our resident liaison officers’ local knowledge ensures that residents’ needs are put first, making sure we build real relationships in the communities we work in. 

Providing planned and responsive maintenance services to local authorities as well as safety and peace of mind for residents

Planned and responsive property maintenance

We’re the leading provider of planned, responsive, customer-focused property maintenance services within the UK social housing sector.

Safety and peace of mind are at the heart of what we do.

From surveying, through to customer consultation, programme management, site delivery and compliance, we’ve got you covered. You can count on us to deliver from start to finish. 

We deliver high quality home repairs and use the latest mobile technology and best practice to do the job quickly, efficiently and safely. 

Experts in retrofitting existing social housing stock for a zero carbon future.

Net zero carbon future

We are experts in zero carbon retrofitting for social housing, guiding our customers every step of the way. Through our net zero carbon retrofit service, Wates Retrofit, we’re working with housing providers to install energy saving measures to homes. This service helps to cut fuel poverty and reduce energy costs. 

We have completed retrofit enhancements at over 3,000 homes so far, supporting residents through these essential works, and driving sizable reductions in their fuel bills.  

Fire safety compliance and equipment installation services

Fire safety and compliance

We are experts in fire safety and equipment installations, as well as mechanical and electrical compliance, and everything in between. This ensures that your properties are up to code and above all, safe. 

Social housing landlords have been trusting us to keep their tenants safe for over a decade by providing compliance solutions across a range of projects, from the simple to the complex.

The Healthier Homes Team tackles issues such as damp and mould in social housing

Healthier homes

Our specialist Healthier Homes Team helps residents tackle issues with their homes such as damp, mould, excessive condensation and structural cracks.

Working to the Housing Health and Safety Rating System, we tackle everything from an emergency repair to a full planned maintenance programme, making housing healthier and safer to live in. 

Innovative integrated asset management solutions

Integrated asset management services

By using state-of-the-art, integrated asset management systems we provide a joined-up service which represents excellent value for money and puts you in control of operations.

OUR PROJECTS

Examples of our work

Wolverhampton Homes

Social Housing Maintenance For Wolverhampton Council

Beginning in April 2013 this 15-year contract involves the delivery of a programme of full maintenance works across Wolverhampton’s stock of approximately 7,000 homes.

Residential
Stonewater

Social Housing Maintenance, Stonewater

Our appointment as maintenance provider for social landlord Stonewater on a 15-year, £105m contract not only shows the standing the company is building in the social housing sector, but also the way that it is prepared to innovate to provide great service to its customers.

Residential

Brent Housing Retrofit Pilot

Exceeding energy performance certificate targets in Brent.

Residential
3

CAREERS IN HOUSING MAINTENANCE

Want to be part of our team?

Assistant Surveyor

Location: Enfield

Job Type: Cost Planning

Application Deadline: 18-09-2025

🏗️ Assistant Quantity Surveyor – Enfield Step into the commercial world and grow your career across diverse projects!Are you ready to kickstart your career as an Assistant Quantity Surveyor (AQS)? This is your chance to join a thriving team and gain hands-on experience across a variety of exciting clients and projects.We’re looking for someone with a great attitude, a willingness to learn, and a passion for making things happen. You’ll be joining our WPS team within the responsive maintenance division, working on social housing contracts and much more.📍 Location: EnfieldOffice-based role – travel to project sites may be required.🔧 What You’ll Be Doing Producing commercial reports for internal and external stakeholders Sourcing and assessing quotations for materials, equipment, and subcontract works Supporting timely procurement and order placement to meet project goals Conducting on-site measurements and take-offs Ensuring contractual processes are completed accurately and on time🎯 What We’re Looking For A degree in surveying is ideal (but not essential) A strong work ethic and eagerness to learn Ability to work under a Project Surveyor and collaborate within a team Excellent attention to detail and adaptability A proactive mindset and positive attitude🌟 Why Join Us? Work across varied clients and projects – no two days are the same! Learn from experienced surveyors and grow your skills Enjoy a supportive team environment Competitive salary and benefits🚀 Ready to Launch Your Career?If you're looking for a role where you can learn, grow, and make a real impact – we’d love to hear from you! Apply today and take your first step into the commercial world! 💼Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Commercial Assistant

Location: Streatham

Job Type: Cost Planning

Application Deadline: 18-09-2025

📊 Commercial Assistant – Streatham Support impactful housing projects and grow your commercial career!Are you highly organised, detail-oriented, and ready to make a difference in the housing sector? We’re looking for a Commercial Assistant to join our team in Streatham, supporting the delivery of repairs and void works across the Council’s housing stock.This is a fantastic opportunity to work within a collaborative Commercial Team, helping to drive value, improve performance, and ensure compliance across a variety of projects.🏢 Location: Office-based – Streatham💰 Salary: Competitive🔧 What You’ll Be Doing Accurately pricing repairs and void works using the NHF Schedule of Rates Supporting the Site Surveyor with daily commercial activities Invoicing completed Out-of-Scope works and tracking revenue Preparing monthly client applications and processing variations within 24 hours Coordinating subcontractor applications and ensuring JCT compliance Assisting with reports and documentation for internal and client meetings Contributing to process improvements and team development🎯 What We’re Looking For Proven experience using the NHF Schedule of Rates Background in housing repairs, voids, or a similar environment Strong communication and organisational skills Proactive, solution-focused mindset Proficiency in Microsoft Excel🌟 Bonus Skills (Desirable) Experience working with or for a local authority or housing provider🚀 Why Join Us? Be part of a supportive and professional team Work on meaningful projects that impact local communities Opportunities for growth and continuous development Competitive salary and benefitsReady to take the next step in your career?Apply now and help us deliver excellence in housing repairs and maintenance! 🛠️Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Contract Manager

Location: Finsbury Park

Job Type: Operational

Application Deadline: 05-09-2025

Contract Manager – Living Space South Maintenance📍 Location: Finsbury Park, London💼 Salary: Competitive📅 Contract Type: Full-timeAre you an experienced leader in housing maintenance with a passion for delivering high-quality services? We’re looking for a Contract Manager to oversee our Living Space South Maintenance division, managing a diverse portfolio including DTD, Voids, Planned and Disrepair workstreams with a turnover between £2m–£12m per annum.What you’ll do: Lead and develop a high-performing team including supervisors, engineers, planners, and administrators Ensure operational, commercial, and safety success across all workstreams Drive contract profitability, customer satisfaction, and repeat business Collaborate with commercial and business development teams to identify growth opportunities Maintain compliance with SHEQ standards and contractual KPIsWhat we’re looking for: Minimum HNC in Construction (or equivalent) SMSTS / IOSH qualified Proven experience managing contracts in social housing or building maintenance Strong leadership, communication, and financial acumen Ability to manage multiple projects and motivate teams effectivelyWhy join us?This is a fantastic opportunity to make a real impact and progress your career, with potential future growth into Operations Manager, Operations Director, or Regional Director roles. Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Site Surveyor

Location: Enfield

Job Type: Cost Planning

Application Deadline: 18-09-2025

🔍 The VacancyWates have an opportunity for a Site Surveyor to join our team within the Reactive Division, working across various projects. You’ll be based out of our Enfield office 🏢. This role focuses on producing commercial outputs, monitoring cost control 💰, and liaising with client representatives to ensure compliance with contractual service standards ✅—all to help the company operate efficiently and profitably 📈.📝 Key Accountabilities include: Develop and encourage project team performance, ensuring Wates’ contractual obligations and strategies are executed and reviewed 🔄 Complete and submit monthly Cost Value Reconciliations (CVR) and progress reports 📊 Understand tender strategies and work to the profit plan 📈 Agree external valuations / cash flow to maximise project value 💼 Collaborate with the Commercial Manager to produce final accounts 🧾 Ensure subcontract management obligations are fulfilled, including procurement, valuation, contractual instructions, and health & safety 🛠️We’re looking for someone with financial and commercial awareness and a strong commitment to customer-centred service 🤝.To succeed, you’ll need relevant commercial skills and experience, including the ability to maximise value recovery, control costs, and manage cash flow effectively. You should also be confident using financial reports and software 🧮.You’ll be a strong communicator, able to build relationships with clients, Project Surveyors, internal teams, and the supply chain. The role involves working between office, site, and some home working 🏠.Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting


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