Housing
Maintenance

Working with local authorities and the community to provide first class housing maintenance services

A leading provider of planned and responsive social housing maintenance services.

We work with more than 60 social housing providers, from local authorities to housing associations. We work in partnership with our customers, ensuring that we care about the things that matter most to them – efficiency, value for money and high quality.

8,500

homes we’ve completed – or are in the process of retrofitting – in the last four years (2024)

£200m

of decarbonisation work (2024)

60+

social housing providers we’re working with

200 +

tower blocks now fire safety compliant

We provide communities with outstanding housing maintenance and customer service.

Committed to local communities

We’re passionate about delivering outstanding customer service to our local authority and housing association partners, as well as to their residents.

Our resident liaison officers’ local knowledge ensures that residents’ needs are put first, making sure we build real relationships in the communities we work in. 

Providing planned and responsive maintenance services to local authorities as well as safety and peace of mind for residents

Planned and responsive property maintenance

We’re the leading provider of planned, responsive, customer-focused property maintenance services within the UK social housing sector.

Safety and peace of mind are at the heart of what we do.

From surveying, through to customer consultation, programme management, site delivery and compliance, we’ve got you covered. You can count on us to deliver from start to finish. 

We deliver high quality home repairs and use the latest mobile technology and best practice to do the job quickly, efficiently and safely. 

Experts in retrofitting existing social housing stock for a zero carbon future.

Net zero carbon future

We are experts in zero carbon retrofitting for social housing, guiding our customers every step of the way. Through our net zero carbon retrofit service, Wates Retrofit, we’re working with housing providers to install energy saving measures to homes. This service helps to cut fuel poverty and reduce energy costs. 

We have completed retrofit enhancements at over 3,000 homes so far, supporting residents through these essential works, and driving sizable reductions in their fuel bills.  

Fire safety compliance and equipment installation services

Fire safety and compliance

We are experts in fire safety and equipment installations, as well as mechanical and electrical compliance, and everything in between. This ensures that your properties are up to code and above all, safe. 

Social housing landlords have been trusting us to keep their tenants safe for over a decade by providing compliance solutions across a range of projects, from the simple to the complex.

The Healthier Homes Team tackles issues such as damp and mould in social housing

Healthier homes

Our specialist Healthier Homes Team helps residents tackle issues with their homes such as damp, mould, excessive condensation and structural cracks.

Working to the Housing Health and Safety Rating System, we tackle everything from an emergency repair to a full planned maintenance programme, making housing healthier and safer to live in. 

Innovative integrated asset management solutions

Integrated asset management services

By using state-of-the-art, integrated asset management systems we provide a joined-up service which represents excellent value for money and puts you in control of operations.

OUR PROJECTS

Examples of our work

Wolverhampton Homes

Social Housing Maintenance For Wolverhampton Council

Beginning in April 2013 this 15-year contract involves the delivery of a programme of full maintenance works across Wolverhampton’s stock of approximately 7,000 homes.

Residential
Stonewater

Social Housing Maintenance, Stonewater

Our appointment as maintenance provider for social landlord Stonewater on a 15-year, £105m contract not only shows the standing the company is building in the social housing sector, but also the way that it is prepared to innovate to provide great service to its customers.

Residential

Brent Housing Retrofit Pilot

Exceeding energy performance certificate targets in Brent.

Residential
3

CAREERS IN HOUSING MAINTENANCE

Want to be part of our team?

Key Account Director

Location: Finsbury Park

Job Type: Business Development

Application Deadline: 23-05-2025

We have an opportunity for a Key Account Director to join our Wates team within our Responsive Maintenance division to lead, develop and grow existing and new customer accounts. You will be required to always provide an effective and professional service, in accordance with the business unit sales plan, guiding principles and customer account plans.Key Accountabilities will include: Develop and maintain strong professional relationships with potential, new and existing customer contacts. Set the strategy for the development of relationships with other members of the Wates team, with the client’s professional teams. The Key Account Director will constructively work with and support members of the Senior Leadership team to provide the best solution and service for the customers and will take collective responsibility for the decisions, delivery and outcome for their accounts. Provide up to date and accurate information on forecast Customer delivery plans (spend) and obtain early visibility and details for future workload. Ensuring the project / bid team fully understand the customer's brief by establishing their key drivers on Scope, Programme and Cost. To ensure every account has an updated Customer Action Plan focussed on how to develop profitably and exceptional customer service. Prepare and present monthly account performance reports.To be successful in this role you will have demonstrable customer centric skills, delivered growth of sales in long term relationships of scale in any industry and strong leadership/ sales development skills.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Plumber

Location: Redditch

Job Type: Trades and Labour

Application Deadline: 22-05-2025

Here at Wates we have an opportunity for a Plumber to join our team within our Responsive Maintenance division. You will be working out of our Redditch office on one of our long standing social housing contracts, delivering reactive maintenance to our residents.Due to the nature of this role we need you to have a full driving license and be educated to a minimum NVQ Level 2 in plumbing  Key Accountabilities will include: Having an understanding of, and the ability to work to, industry-accepted Health and Safety standards. Undertaking repair/renewal works to plumbing installations, and associated or minor maintenance tasks utilising your multi-trade experience. Working alongside colleagues or contractors to complete complex orders. Using PDA to receive instructions, and to feedback electronically details of works undertaken, or works to be undertaken. Liaising with Supervisors/schedulers in a timely manner when works are unable to be completed on a first visit, providing detailed information to allow works to be programmed in. Affording excellent customer service to residents, client and colleagues. We are looking for a professional Plumber who has multi-trade experience gained from working in a similar industry and environment. To be successful in the role you must also be an excellent communicator with the ability to problem solve, multi task and work to tight deadlines. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Supervisor

Location: Finsbury Park

Job Type: Trades and Labour

Application Deadline: 22-05-2025

Here at Wates we have an opportunity for a Responsive Repairs Supervisor to join the team within our Responsive Maintenance division on on of our largest social housing contracts. You will be working out of our Finsbury Park and Ealing offices so being flexible re travel is key. The role includes management of approx 12 operatives at a time on our Day to Day workstream however we are also looking for the right Supervisor to get stuck in with the day job when needed. Key Accountabilities will include: Ensure high quality service is provided with the management of the work scheduling in accordance with company procedures, standards and SLAs Represent Wates at client and resident performance meetings as requested by the Operations Manager Manage the responsive repairs function to ensure consistent performance against targets Effective and efficient management of material costs and ensure that all are following correct processes and procedures Monitor quality of work through inspection, inspection reports, analysis of key performance indicators and analysis of customer satisfaction surveys. Lead, manage and contribute to the development of your team and determine optimum employment levels to comply with the provision of the serviceKey Requirements: You must have a full UK driving licence, SSSTS qualification and ideally come from a multiskilled trade background.SMSTS and Asbestos Awareness would be advantageous too Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Plumber

Location: Hammersmith

Job Type: Trades and Labour

Application Deadline: 21-05-2025

Wates have an opportunity for a Plumber to join our Wates team within our Responsive Maintenance division. You will be working out of our Hammersmith office on one of our social housing contracts, delivering reactive maintenance to our residents.  Key Accountabilities will include: Having an understanding of, and the ability to work to, industry-accepted Health and Safety standards. Undertaking repair/renewal works to plumbing installations, and associated or minor maintenance tasks utilising your multi-trade experience. Working alongside colleagues or contractors to complete complex orders. Using PDA to receive instructions, and to feedback electronically details of works undertaken, or works to be undertaken. Liaising with Supervisors/schedulers in a timely manner when works are unable to be completed on a first visit, providing detailed information to allow works to be programmed in. Affording excellent customer service to residents, client and colleagues. You must have a full UK driving licence.We are looking for a professional Plumber who has multi-trade experience gained from working in a similar industry and environment. To be successful in the role you must also be an excellent communicator with the ability to problem solve, multi task and work to tight deadlines. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting


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