Housing & Property Maintenance

Working with local authorities and the community to provide first class housing maintenance services

A leading provider of planned and responsive social housing maintenance services.

We work with more than 60 social housing providers, from local authorities to housing associations. We work in partnership with our customers, ensuring that we care about the things that matter most to them – efficiency, value for money and high quality.

8,500

homes we’ve completed – or are in the process of retrofitting – in the last four years (2024)

£200m

of decarbonisation work (2024)

60+

social housing providers we’re working with

200 +

tower blocks now fire safety compliant

We provide communities with outstanding housing maintenance and customer service.

Committed to local communities

We’re passionate about delivering outstanding customer service to our local authority and housing association partners, as well as to their residents.

Our resident liaison officers’ local knowledge ensures that residents’ needs are put first, making sure we build real relationships in the communities we work in. 

Providing planned and responsive maintenance services to local authorities as well as safety and peace of mind for residents

Planned and responsive property maintenance

We’re the leading provider of planned, responsive, customer-focused property maintenance services within the UK social housing sector.

Safety and peace of mind are at the heart of what we do.

From surveying, through to customer consultation, programme management, site delivery and compliance, we’ve got you covered. You can count on us to deliver from start to finish. 

We deliver high quality home repairs and use the latest mobile technology and best practice to do the job quickly, efficiently and safely. 

Experts in retrofitting existing social housing stock for a zero carbon future.

Net zero carbon future

We are experts in zero carbon retrofitting for social housing, guiding our customers every step of the way. Through our net zero carbon retrofit service, Wates Retrofit, we’re working with housing providers to install energy saving measures to homes. This service helps to cut fuel poverty and reduce energy costs. 

We have completed retrofit enhancements at over 3,000 homes so far, supporting residents through these essential works, and driving sizable reductions in their fuel bills.  

Fire safety compliance and equipment installation services

Fire safety and compliance

We are experts in fire safety and equipment installations, as well as mechanical and electrical compliance, and everything in between. This ensures that your properties are up to code and above all, safe. 

Social housing landlords have been trusting us to keep their tenants safe for over a decade by providing compliance solutions across a range of projects, from the simple to the complex.

The Healthier Homes Team tackles issues such as damp and mould in social housing

Healthier homes

Our specialist Healthier Homes Team helps residents tackle issues with their homes such as damp, mould, excessive condensation and structural cracks.

Working to the Housing Health and Safety Rating System, we tackle everything from an emergency repair to a full planned maintenance programme, making housing healthier and safer to live in. 

Innovative integrated asset management solutions

Integrated asset management services

By using state-of-the-art, integrated asset management systems we provide a joined-up service which represents excellent value for money and puts you in control of operations.

Our projects

Examples of our work

Wolverhampton Homes

Social Housing Maintenance For Wolverhampton Council

Beginning in April 2013 this 15-year contract involves the delivery of a programme of full maintenance works across Wolverhampton’s stock of approximately 7,000 homes.

Housing
Stonewater

Social Housing Maintenance, Stonewater

Our appointment as maintenance provider for social landlord Stonewater on a 15-year, £105m contract not only shows the standing the company is building in the social housing sector, but also the way that it is prepared to innovate to provide great service to its customers.

Housing

Brent Housing Retrofit Pilot

Exceeding energy performance certificate targets in Brent.

Housing
3

Careers in housing maintenance

Want to be part of our team?

Administrator

Location: Swadlincote

Job Type: Clerical & Administration

Application Deadline: 25-02-2026

WPS Responsive is looking for an Administrator to join our team based in Swadlincote. This is an office‑based role supporting the delivery of responsive maintenance services within the social housing sector.You will provide essential administrative support to the wider operational team, helping ensure the smooth day‑to‑day running of the contract and maintaining accurate records and systems.Key responsibilities Provide general administrative support to the Responsive Maintenance team Manage and maintain trackers, spreadsheets, and contract documentation Update internal systems and databases accurately and in a timely manner Support site teams and management with day‑to‑day administration Handle incoming calls, emails, and queries professionally Assist with reporting, data input, and document control Carry out general office administration duties as requiredEssential requirements Previous administration experience – essential Strong Microsoft Office skills, particularly Excel, Outlook, and Word Good organisational skills with strong attention to detail Confident communicator, both written and verbal Ability to manage workload and prioritise tasks effectivelyDesirable experience Previous experience working within social housing Experience in construction, maintenance, or property services environmentsWhat we offer Permanent, stable role within an established responsive maintenance business Office‑based role with consistent working hours Supportive team environment Competitive salary and benefits package Opportunity to develop within WPS and the wider Wates GroupGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Carpenter

Location: Finsbury Park

Job Type: Trades and Labour

Application Deadline: 11-03-2026

🛠️ Carpenter – Finsbury Park (Responsive Maintenance)Join the WPS Team – Make a Difference in Social HousingWPS has an exciting opportunity for a Carpenter to join our Responsive Maintenance division, working from our Finsbury Park office. You’ll be delivering reactive maintenance services to our valued residents as part of a social housing contract.🔧 What You’ll Be Doing Carrying out carpentry repair and renewal works across various properties. Advising your Supervisor when additional support or materials are needed. Working independently or collaboratively with other operatives. Completing daily work sheets detailing tasks and materials used. Ensuring timely and productive completion of assigned tasks.🚗 Requirements Full UK driving licence is essential. NVQ L2 in Carpentry or a similar trade Proven experience in carpentry. Ability to work to high standards of workmanship and productivity. Excellent communication and problem-solving skills. Strong customer service mindset and ability to meet tight deadlines.💬 Why Join WPS? At WPS, we’re committed to building communities and improving lives. You’ll be part of a supportive team that values your skills and helps you grow.Ready to make an impact? Apply now and help us deliver quality maintenance services that truly matter.Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Electrician

Location: Crawley

Job Type: Trades and Labour

Application Deadline: 11-03-2026

🔧 Electrician Opportunity – Join the WPS Team! ⚡This role is a Fixed Term ContractLocation: CrawleyDivision: Reactive Maintenance – Social Housing ContractWe’re looking for a skilled and qualified Electrician to join our dedicated team at Wates. Based out of our Crawley Office, you’ll be working across the surrounding areas, delivering high-quality maintenance and repair services in social housing properties.🔍 What You’ll Be Doing: Full electrical testing and production of EICRs Fault finding and rectification Installation of fans, including core drilling where required Replacing and cleaning accessories as needed PAT testing of appliances and tools Delivering a first-time fix approach with excellent customer service Working safely and in line with Health & Safety and safeguarding standards Collaborating with other trades to complete repairs Completing job records and material usage via PDA✅ What You’ll Need: Full NVQ Level 3 in Electrical Installation Inspection & Testing qualifications (2391 or equivalent) 18th Edition Wiring Regulations A full UK driving licence💡 What We’re Looking For:A confident and experienced Electrician who can manage their own workload, deliver small projects and repairs, and ideally has experience in the housing maintenance sector. You’ll be proactive, reliable, and committed to delivering top-tier workmanship.If you're ready to make a difference in social housing and work with a supportive team, apply today and power up your career with Wates! ⚡Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Driver/Labourer

Location: Walton-On-Thames

Job Type: Trades and Labour

Application Deadline: 09-03-2026

🚛 Driver / Labourer – Walton‑on‑Thames🏠 Permanent Role – Social Housing / Void PropertiesJoin the WPS Team!Are you hands‑on, reliable and enjoy a role where every day is different?WPS are looking for a Driver/Labourer to support our voids and social housing works across Walton‑on‑Thames.✨ What You’ll Be Doing🔹 Driving the tipper truck to collect and dispose of waste from void properties🔹 Visiting tips / skip yards to safely dispose of waste🔹 Collecting materials from suppliers and delivering them to site🔹 Carrying out garden works, including: -Grass cutting -Hedge trimming -Clearing external rubbish🔹 Assisting inside properties with: -Cleaning duties -Minor handyman tasks🔹 Supporting the team to ensure properties are left safe, clean and ready for works🔧 What We’re Looking For✔️ Full UK driving licence✔️ Comfortable driving a tipper truck✔️ Someone practical, hardworking and willing to muck in✔️ Experience in labouring, gardening or property clearance (preferred, not essential)✔️ A positive attitude and commitment to great service💼 What You’ll Get🌟 Permanent role with a stable, reputable employer🌟 Variety in your day-to-day tasks🌟 Supportive team and opportunities to grow🌟 Being part of work that genuinely improves people’s homesGiven the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting


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