Housing & Property Maintenance

Joiner/Multitrade

We have a great opportunity for a Joiner / Multi – trade Operative to join our WPS team in Barnsley, delivering high‑quality repairs and maintenance services to our social housing clients.This role is ideal for someone experienced in joinery who is confident working across a range of responsive maintenance tasks, ensuring first‑time fixes and excellent customer service on every visit.🔧 What You’ll Be Doing Carrying out a variety of responsive repair and renewal works across social housing properties. Delivering a high standard of workmanship, aiming for first-time fix wherever possible. Working across multiple trades as required, identifying when additional trade support is needed. Completing job sheets and recording materials used via PDA or job management systems. Working collaboratively with supervisors, operatives and client representatives. Upholding Wates Health & Safety Standards and safeguarding responsibilities at all times. 📌 Requirements Minimum NVQ Level 2 in Joinery/Carpentry (essential). Full UK driving licence (essential). Experience delivering responsive social housing maintenance. Strong multitrade ability (e.g., basic plumbing, patch plastering, tiling) is highly desirable. Ability to problem‑solve, work independently, and communicate well with tenants and colleagues. A commitment to delivering a positive customer experience.✨ What We’re Looking For A skilled joiner with multitrade capability and a proactive approach. Someone who takes pride in their work and ensures repairs are completed safely and to a high standard. A team player who can work efficiently and adapt to the varied nature of responsive work.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Regional Customer Services Manager

We have an exciting opportunity for a Regional Customer Service Manager to join our WPS team, leading customer service excellence across our North & Central Region. This is a pivotal leadership role covering multiple contracts and offices, ensuring our customers, clients and internal teams receive a consistently outstanding service.📍 Location & TravelThis is a regional role with coverage across:Barnsley, Milton Keynes, Derbyshire, Birmingham, Warwickshire, Worcestershire. Preference: Midlands-based Expected to work flexibly across up to six offices within the region Hybrid working: 1–2 days per week from home (business/client demands permitting)💼 About the RoleReporting directly into Divisional Director as the regional lead, this role is responsible for shaping, influencing and delivering our customer strategy across the Responsive Maintenance service. The successful candidate will oversee multiple customer service functions and ensure continuous improvement of the end‑to‑end customer journey.You will lead large teams (up to 50 people) including: Customer Contact / Customer Experience Scheduling & Planning Complaints & Case Management Performance & Insight / Continuous Improvement General Customer Service Operations linked to R&M deliveryThis role requires someone who thrives in a client-facing, collaborative environment and can confidently manage multiple customers, stakeholders and service lines.🔑 Key Responsibilities Lead and manage regional customer service operations across multiple offices, teams and contract lines. Oversee customer contact, scheduling, complaints handling, performance monitoring and service standards. Engage directly with clients, residents and stakeholders, representing WPS with professionalism and enthusiasm. Use performance data, KPIs and customer insights to identify service gaps and implement improvements. Shape, refine and support the delivery of the regional customer strategy, aligned with wider WPS objectives. Ensure adherence to social housing regulatory requirements and maintain strong governance. Build strong relationships across the sector, staying connected to emerging trends and best practice in customer experience. Foster a positive team culture centred on empathy, ownership, accountability and service excellence. Support continuous improvement across repairs & maintenance operations, ensuring customer experience is at the heart of decision‑making.🌱 What We’re Looking ForWe’re seeking an enthusiastic, customer-first leader who brings:Essential Experience Strong background in social housing, responsive repairs, or planned maintenance customer service. Experience managing large in-house teams (ideally 30–50 people). Proven ability to lead multi-site customer service operations. Deep knowledge of social housing regulation, complaint handling and customer experience frameworks. Confidence working with multiple clients / local authorities / housing associations. Ability to analyse data, identify trends and drive improvement at scale.Personal Attributes Empathetic, proactive and confident in a customer-facing environment. Able to balance operational detail with strategic thinking. Resilient, solutions-focused and comfortable working at pace. Excellent stakeholder management and communication skills. A natural collaborator who motivates and inspires teams.✨ Why Join Wates Property Services? Be a key influencer in shaping the customer journey for thousands of residents. Play a regional leadership role with genuine autonomy and visibility. Join a values-led, family-run Tier 1 contractor committed to social value and customer excellence. Work within an organisation undergoing meaningful transformation in customer experience.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Contracts Manager

🚀 Contract Manager – Voids (North & East London)📍 Finsbury Park, London💼 Full-time ¦ Permanent💰 Competitive Salary + BenefitsWe’re looking for an exceptional Contract Manager to lead our Voids service across North East & North West London, delivering 40–50 void properties per month valued at approximately £8k each. If you’re a natural leader who thrives in a fast-paced environment and loves turning challenges into success stories — this is the role for you!✨ About the RoleAs our Contract Manager, you will:🔧 Oversee the full Voids programme from planning to completion📊 Ensure delivery meets KPIs, budget, quality & safety standards👷‍♂️ Lead and inspire a team of Supervisors, Operatives, Administrators & Supply Chain partners🤝 Build strong, collaborative client relationships📈 Drive performance, profitability and continuous improvementYou’ll be based at our Finsbury Park office, working at the heart of our North London operations.🔑 Key Responsibilities📍 Operational Leadership Deliver 40–50 voids per month across NE/NW London Programme and allocate resources efficiently Monitor performance, quality and turnaround times Resolve complaints swiftly and professionally👥 People & Team Management Line manage Supervisors, Schedulers, Administrators & Engineers Hold regular 1-2-1s, PDRs, team briefings & toolbox talks Build a positive, motivated and high-performing team culture💷 Commercial Management Full responsibility for contract budgets & profitability Support valuations, reporting and pricing activities Maintain strong commercial control and cost awareness🤝 Client & Stakeholder Engagement Attend client meetings and working groups Provide clear updates on KPIs, performance and improvement plans Identify opportunities for growth and added value🦺 Health, Safety, Environment & Quality Lead the SHEQ culture across the contract Ensure full compliance with policies, procedures and legislation Promote a “safety first” mindset at all times🌟 What We’re Looking For📚 Knowledge & Experience Strong background in Voids, Maintenance or Social Housing Commercially astute with excellent budget management skills Experience running multi-discipline teams & multiple workstreams Understanding of KPIs, SOR codes & Best Value principles🎓 Qualifications HNC (or equivalent) in Construction SMSTS / IOSH 3+ years in a leadership role💡 Skills & Behaviours Outstanding communicator 🗣️ Inspiring leader who gets the best from people 🌱 Highly organised with strong problem-solving skills 🔎 Customer-focused with a continuous improvement mindset 💬 Confident, assertive and proactive ⚡🌱 Why Join Us? A high-impact role with ownership and autonomy Supportive leadership and strong progression routes Career pathways to Operations Manager, Operations Director, Regional Director A team environment built on collaboration, respect and development📬 Ready to Lead the Future of Voids Delivery?If you’re passionate about delivering great homes, leading great people and achieving great results — we’d love to hear from you.👉 Apply today and help shape the service of tomorrow.Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Roofer

Wates Property Services (WPS) is looking for an experienced Roofer to join our Responsive Maintenance team, working on a social housing contract in the Barnsley area.You’ll be carrying out day‑to‑day roofing repairs and maintenance across occupied social housing properties, delivering a high‑quality service while maintaining excellent standards of safety and customer care.Key Responsibilities Carry out responsive roofing repairs and maintenance across social housing properties Undertake roof inspections, fault diagnosis and remedial works Work in line with Health & Safety, safeguarding and company procedures Communicate effectively with schedulers, supervisors and residents Complete job records and materials used via a handheld/PDA system Work collaboratively with other trades when required Deliver a professional, customer‑focused service in occupied homesAbout You Proven experience as a Roofer, ideally within social housing or responsive maintenance NVQ Level 2 in Roofing (or equivalent) – essential Full UK driving licence – essential Experience working in occupied properties Strong understanding of Health & Safety requirements Reliable, professional and customer focusedWhat We Offer Secure, long‑term work on an established social housing contract Opportunity to work for a Tier 1, family‑owned contractor Competitive salary and benefits package Company van and fuel card (role dependent) Ongoing training and development opportunitiesGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting