Housing & Property Maintenance

Resident Liaison Officer

🌟 Join Our Team as a Resident Liaison Officer📍 Location: Croydon – Responsive Maintenance DivisionAre you passionate about making a difference in people's lives? We’re looking for a Resident Liaison Officer (RLO) to join our Wates team, supporting one of our social housing contracts. Based at our Croydon office, you’ll be the trusted point of contact for residents, ensuring a smooth and supportive experience throughout our maintenance programmes.🔑 What You’ll Be DoingAs a Resident Liaison Officer, you’ll play a vital role in delivering exceptional customer service and communication. Your responsibilities will include: ✅ Establishing and managing the Tenant/Customer/Resident Liaison Service across multiple sites. 🤝 Attending regular meetings with residents and client representatives to maintain strong relationships. 📋 Ensuring a consistent, empathetic, and professional approach to all resident interactions. 📞 Acting as the escalation point for complaints, ensuring timely and effective resolution. 💻 Maintaining accurate records and updates in the on-site database to reflect ongoing works.🚗 What We’re Looking ForWe’re seeking someone who is proactive, personable, and committed to delivering outstanding service. You’ll need: A full UK driving licence and access to a vehicle. Previous experience as an RLO, ideally within planned maintenance or social housing. Solid understanding of internal and external works. Excellent communication, customer service, and IT skills. Willingness to undergo a Basic DBS check at offer stage.🤝 Our Commitment to Fair HiringWe welcome applicants from all backgrounds. Any disclosed convictions will be assessed individually, and we do not discriminate based on criminal records. Some roles may require additional pre-employment checks. For more information, please visit: National Security Vetting💬 Ready to Make a Real Impact?Apply now and become part of a team that values care, communication, and community.📢 Internal Applicants: Please inform your current line manager of your interest before applying. A member of our Recruitment Team will be in touch to guide you through the next steps.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Project Surveyor

🏗️ Project Surveyor – Responsive Maintenance📍 Location: Walton-on-Thames🏢 Division: Wates Property Services (WPS) – Reactive Maintenance🗓️ Start Date: Early 2026 (flexible for the right candidate)Wates Property Services is looking for a Project Surveyor to join our Responsive Maintenance team based in Walton-on-Thames. This is a fantastic opportunity for a commercially experienced and motivated individual to lead and grow within a dynamic environment focused on delivering high-quality maintenance services.You’ll be working on our reactive maintenance scheme which includes an AOV model alongside NHF SOR, supporting the delivery of reactive maintenance works, and assisting in leading a small commercial team including working alongside a Project Surveyor and junior/admin staff. 🔧 What You’ll Be Doing: 👥 Team Leadership: Manage and mentor junior staff, fostering a high-performing and collaborative team culture. 📊 Commercial Management: Take ownership of pre- and post-contract commercial strategies, including monthly Cost Value Reconciliation (CVR) and progress reporting. 💼 Subcontractor Oversight: Handle procurement, measurement, valuation, and final accounts, ensuring compliance with Wates processes and contractual obligations. 💰 Value Maximisation: Drive cash flow and valuation processes to maximise project profitability. 📋 Contract Compliance: Ensure all contractual instructions, notices, and health & safety obligations are met. 🤝 Client Engagement: Build and maintain strong relationships with clients, supply chain partners, and internal teams.🎯 What We’re Looking For: 🎓 Degree qualified in Quantity Surveying or a construction-related discipline (essential). 📅 5–6 years’ experience in a similar role, ideally within responsive maintenance (planned experience considered if willing to transition). 📘 NHF Schedule of Rates experience is a must. 🔍 Proactive mindset: Forward-thinking, enthusiastic, and always pushing to achieve more. 🗣️ Strong communicator: Able to lead, influence, and collaborate effectively across teams. 🚀 Career-driven: Looking for progression and eager to grow within the business. 😊 Customer-focused: Positive attitude and commitment to delivering excellent service.🌟 Why Join Wates?At Wates, we don’t just build and maintain properties — we build careers. You’ll be part of a team that values innovation, integrity, and continuous improvement. We offer: 📈 Career development opportunities 🤝 Supportive team culture 🛠️ Exposure to diverse and impactful projects 💡 A chance to make a real difference in the communities we serveReady to take the next step in your career? Apply now and be part of something meaningful. 🙌Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

Contracts Manager

Contract Manager 📍 Finsbury Park Office💰 Competitive Salary🏢 South Responsive Maintenance DivisionAre you a strategic leader with a passion for operational excellence and team development? Join our Responsive Maintenance Team as a Contract Manager, where you’ll drive performance, safety, and customer satisfaction across a diverse portfolio.What You’ll Be Doing 🔧 Lead maintenance services: DTD, Voids, Planned & Disrepair 📊 Manage contracts with turnover between £2m–£12m 👥 Build and develop a high-performing team ✅ Deliver KPIs, client satisfaction & commercial success 🛡️ Oversee SHEQ compliance and safety standards 🤝 Collaborate with internal teams and clients 📋 Ensure adherence to policies, procedures & performance targetsWhat You’ll BringQualifications 🎓 HNC (or equivalent) in Construction SMSTS / IOSH certified 3+ years leading in construction, maintenance or social housingKnowledge & Skills 💡 Strong commercial & financial acumen Understanding of housing legislation, KPIs & procurement Contract mobilisation & SOR codes Excellent communication & leadership skills Problem-solving, innovation & team motivation Proficient in Microsoft OfficeBehaviours Lead by example & inspire your team Communicate clearly & confidently Empower others & drive continuous improvement Organised, assertive & results-drivenWhy Join Us? 🏆 Be part of a respected and growing division 🚀 Career progression to Operations Manager, Director & beyond 🤗 Supportive, collaborative team culture 📍 Based in our Finsbury Park office 💼 Work on impactful projects that make a difference📨 Ready to lead with purpose?Apply now and help us shape the future of responsive maintenance!Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Ground Worker

WPS is seeking a skilled and reliable Groundworker/Hard Landscaper to join our team in Skelmersdale, delivering high-quality maintenance and repair services across social housing sites. This is a hands-on role requiring experience in a range of groundworks and property maintenance tasks.Key Responsibilities: Installing and relaying concrete flags Carrying out light brickwork and pointing Renewing and installing close board and panelled fencing Working on responsive maintenance contracts across social housing propertiesRequirements: Full UK Driving Licence – essential for site travel NVQ Level 2 (or equivalent) in Groundworks or a related construction discipline Proven experience in domestic/residential maintenance environments Ability to work independently and as part of a team Strong attention to detail and commitment to quality workmanshipWhat We Offer: Competitive salary based on experience Company vehicle and fuel card (subject to role requirements, used for work purposes only) Ongoing training and development opportunities Supportive team environment with a focus on safety and qualityGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting