Housing & Property Maintenance

Working with local authorities and the community to provide first class housing maintenance services

A leading provider of planned and responsive social housing maintenance services.

We work with more than 60 social housing providers, from local authorities to housing associations. We work in partnership with our customers, ensuring that we care about the things that matter most to them – efficiency, value for money and high quality.

8,500

homes we’ve completed – or are in the process of retrofitting – in the last four years (2024)

£200m

of decarbonisation work (2024)

60+

social housing providers we’re working with

200 +

tower blocks now fire safety compliant

We provide communities with outstanding housing maintenance and customer service.

Committed to local communities

We’re passionate about delivering outstanding customer service to our local authority and housing association partners, as well as to their residents.

Our resident liaison officers’ local knowledge ensures that residents’ needs are put first, making sure we build real relationships in the communities we work in. 

Providing planned and responsive maintenance services to local authorities as well as safety and peace of mind for residents

Planned and responsive property maintenance

We’re the leading provider of planned, responsive, customer-focused property maintenance services within the UK social housing sector.

Safety and peace of mind are at the heart of what we do.

From surveying, through to customer consultation, programme management, site delivery and compliance, we’ve got you covered. You can count on us to deliver from start to finish. 

We deliver high quality home repairs and use the latest mobile technology and best practice to do the job quickly, efficiently and safely. 

Experts in retrofitting existing social housing stock for a zero carbon future.

Net zero carbon future

We are experts in zero carbon retrofitting for social housing, guiding our customers every step of the way. Through our net zero carbon retrofit service, Wates Retrofit, we’re working with housing providers to install energy saving measures to homes. This service helps to cut fuel poverty and reduce energy costs. 

We have completed retrofit enhancements at over 3,000 homes so far, supporting residents through these essential works, and driving sizable reductions in their fuel bills.  

Fire safety compliance and equipment installation services

Fire safety and compliance

We are experts in fire safety and equipment installations, as well as mechanical and electrical compliance, and everything in between. This ensures that your properties are up to code and above all, safe. 

Social housing landlords have been trusting us to keep their tenants safe for over a decade by providing compliance solutions across a range of projects, from the simple to the complex.

The Healthier Homes Team tackles issues such as damp and mould in social housing

Healthier homes

Our specialist Healthier Homes Team helps residents tackle issues with their homes such as damp, mould, excessive condensation and structural cracks.

Working to the Housing Health and Safety Rating System, we tackle everything from an emergency repair to a full planned maintenance programme, making housing healthier and safer to live in. 

Innovative integrated asset management solutions

Integrated asset management services

By using state-of-the-art, integrated asset management systems we provide a joined-up service which represents excellent value for money and puts you in control of operations.

OUR PROJECTS

Examples of our work

Wolverhampton Homes

Social Housing Maintenance For Wolverhampton Council

Beginning in April 2013 this 15-year contract involves the delivery of a programme of full maintenance works across Wolverhampton’s stock of approximately 7,000 homes.

Residential
Stonewater

Social Housing Maintenance, Stonewater

Our appointment as maintenance provider for social landlord Stonewater on a 15-year, £105m contract not only shows the standing the company is building in the social housing sector, but also the way that it is prepared to innovate to provide great service to its customers.

Residential

Brent Housing Retrofit Pilot

Exceeding energy performance certificate targets in Brent.

Residential
3

CAREERS IN HOUSING MAINTENANCE

Want to be part of our team?

Project Surveyor

Location: Walton-On-Thames

Job Type: Cost Planning

Application Deadline: 19-11-2025

🏗️ Project Surveyor – Responsive Maintenance📍 Location: Walton-on-Thames🏢 Division: Wates Property Services (WPS) – Reactive Maintenance🗓️ Start Date: Early 2026 (flexible for the right candidate)Wates Property Services is looking for a Project Surveyor to join our Responsive Maintenance team based in Walton-on-Thames. This is a fantastic opportunity for a commercially experienced and motivated individual to lead and grow within a dynamic environment focused on delivering high-quality maintenance services.You’ll be working on our reactive maintenance scheme which includes an AOV model alongside NHF SOR, supporting the delivery of reactive maintenance works, and assisting in leading a small commercial team including working alongside a Project Surveyor and junior/admin staff. 🔧 What You’ll Be Doing: 👥 Team Leadership: Manage and mentor junior staff, fostering a high-performing and collaborative team culture. 📊 Commercial Management: Take ownership of pre- and post-contract commercial strategies, including monthly Cost Value Reconciliation (CVR) and progress reporting. 💼 Subcontractor Oversight: Handle procurement, measurement, valuation, and final accounts, ensuring compliance with Wates processes and contractual obligations. 💰 Value Maximisation: Drive cash flow and valuation processes to maximise project profitability. 📋 Contract Compliance: Ensure all contractual instructions, notices, and health & safety obligations are met. 🤝 Client Engagement: Build and maintain strong relationships with clients, supply chain partners, and internal teams.🎯 What We’re Looking For: 🎓 Degree qualified in Quantity Surveying or a construction-related discipline (essential). 📅 5–6 years’ experience in a similar role, ideally within responsive maintenance (planned experience considered if willing to transition). 📘 NHF Schedule of Rates experience is a must. 🔍 Proactive mindset: Forward-thinking, enthusiastic, and always pushing to achieve more. 🗣️ Strong communicator: Able to lead, influence, and collaborate effectively across teams. 🚀 Career-driven: Looking for progression and eager to grow within the business. 😊 Customer-focused: Positive attitude and commitment to delivering excellent service.🌟 Why Join Wates?At Wates, we don’t just build and maintain properties — we build careers. You’ll be part of a team that values innovation, integrity, and continuous improvement. We offer: 📈 Career development opportunities 🤝 Supportive team culture 🛠️ Exposure to diverse and impactful projects 💡 A chance to make a real difference in the communities we serveReady to take the next step in your career? Apply now and be part of something meaningful. 🙌Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

Contracts Manager

Location: Finsbury Park

Job Type: Commercial

Application Deadline: 18-11-2025

Contract Manager 📍 Finsbury Park Office💰 Competitive Salary🏢 South Responsive Maintenance DivisionAre you a strategic leader with a passion for operational excellence and team development? Join our Responsive Maintenance Team as a Contract Manager, where you’ll drive performance, safety, and customer satisfaction across a diverse portfolio.What You’ll Be Doing 🔧 Lead maintenance services: DTD, Voids, Planned & Disrepair 📊 Manage contracts with turnover between £2m–£12m 👥 Build and develop a high-performing team ✅ Deliver KPIs, client satisfaction & commercial success 🛡️ Oversee SHEQ compliance and safety standards 🤝 Collaborate with internal teams and clients 📋 Ensure adherence to policies, procedures & performance targetsWhat You’ll BringQualifications 🎓 HNC (or equivalent) in Construction SMSTS / IOSH certified 3+ years leading in construction, maintenance or social housingKnowledge & Skills 💡 Strong commercial & financial acumen Understanding of housing legislation, KPIs & procurement Contract mobilisation & SOR codes Excellent communication & leadership skills Problem-solving, innovation & team motivation Proficient in Microsoft OfficeBehaviours Lead by example & inspire your team Communicate clearly & confidently Empower others & drive continuous improvement Organised, assertive & results-drivenWhy Join Us? 🏆 Be part of a respected and growing division 🚀 Career progression to Operations Manager, Director & beyond 🤗 Supportive, collaborative team culture 📍 Based in our Finsbury Park office 💼 Work on impactful projects that make a difference📨 Ready to lead with purpose?Apply now and help us shape the future of responsive maintenance!Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Ground Worker

Location: Skelmersdale

Job Type: Trades and Labour

Application Deadline: 17-11-2025

WPS is seeking a skilled and reliable Groundworker/Hard Landscaper to join our team in Skelmersdale, delivering high-quality maintenance and repair services across social housing sites. This is a hands-on role requiring experience in a range of groundworks and property maintenance tasks.Key Responsibilities: Installing and relaying concrete flags Carrying out light brickwork and pointing Renewing and installing close board and panelled fencing Working on responsive maintenance contracts across social housing propertiesRequirements: Full UK Driving Licence – essential for site travel NVQ Level 2 (or equivalent) in Groundworks or a related construction discipline Proven experience in domestic/residential maintenance environments Ability to work independently and as part of a team Strong attention to detail and commitment to quality workmanshipWhat We Offer: Competitive salary based on experience Company vehicle and fuel card (subject to role requirements, used for work purposes only) Ongoing training and development opportunities Supportive team environment with a focus on safety and qualityGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

ASHP Installer

Location: Reading

Job Type: Trades and Labour

Application Deadline: 23-11-2025

🔧 Air Source Heat Pump Installer📍 Location: Reading🏢 Company: WPS / Liberty💼 Salary: Competitive + Company Van & Fuel CardAre you a skilled Air Source Heat Pump Installer with a passion for sustainable energy and making a difference in social housing? Join Liberty and be part of a team that’s building a cleaner, smarter future.🌟 What’s in It for You? 🚐 Company Van & Fuel Card – Ready to go from day one 🏖️ Work-Life Balance – Generous annual leave package 🩺 Health & Wellbeing Support – 24/7 GP access, mental health resources, fitness programs 📚 Career Development – Ongoing training and professional growth opportunities🔍 Your Day-to-Day Responsibilities Install and service air source heat pumps, hot water cylinders, and thermal storage systems Carry out central heating installations and repairs (domestic & commercial) Provide on-site supervision and technical support Diagnose faults and perform maintenance Ensure compliance with PAS 2030, MCS, and Gas Safe standards Maintain accurate documentation and reporting Be flexible with overtime and call-outs✅ What You’ll Bring Proven experience in social housing or local authority contracts A full, clean UK driving licence Strong technical and problem-solving skills Solid understanding of PAS 2030 standards Experience with domestic/commercial heating systems G3 Unvented Hot Water Cylinder Certification NVQ Level 2/3 in Plumbing + Heat Pump Installation CertificationDesirable Extras: Experience with HIUs, solar thermal systems, F-Gas, electrical qualifications, or control system rewiring💬 Why Choose Liberty?At Liberty, we’re more than just a workplace—we’re a community. We’re committed to diversity, personal development, and making a real impact in the lives of those we serve. Join us and work alongside some of the best in the industry.👉 Ready to Apply?Click “Apply” below to become our next Air Source Heat Pump Installer. We can’t wait to hear from you!Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting


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