Housing & Property Maintenance

Working with local authorities and the community to provide first class housing maintenance services

A leading provider of planned and responsive social housing maintenance services.

We work with more than 60 social housing providers, from local authorities to housing associations. We work in partnership with our customers, ensuring that we care about the things that matter most to them – efficiency, value for money and high quality.

8,500

homes we’ve completed – or are in the process of retrofitting – in the last four years (2024)

£200m

of decarbonisation work (2024)

60+

social housing providers we’re working with

200 +

tower blocks now fire safety compliant

We provide communities with outstanding housing maintenance and customer service.

Committed to local communities

We’re passionate about delivering outstanding customer service to our local authority and housing association partners, as well as to their residents.

Our resident liaison officers’ local knowledge ensures that residents’ needs are put first, making sure we build real relationships in the communities we work in. 

Providing planned and responsive maintenance services to local authorities as well as safety and peace of mind for residents

Planned and responsive property maintenance

We’re the leading provider of planned, responsive, customer-focused property maintenance services within the UK social housing sector.

Safety and peace of mind are at the heart of what we do.

From surveying, through to customer consultation, programme management, site delivery and compliance, we’ve got you covered. You can count on us to deliver from start to finish. 

We deliver high quality home repairs and use the latest mobile technology and best practice to do the job quickly, efficiently and safely. 

Experts in retrofitting existing social housing stock for a zero carbon future.

Net zero carbon future

We are experts in zero carbon retrofitting for social housing, guiding our customers every step of the way. Through our net zero carbon retrofit service, Wates Retrofit, we’re working with housing providers to install energy saving measures to homes. This service helps to cut fuel poverty and reduce energy costs. 

We have completed retrofit enhancements at over 3,000 homes so far, supporting residents through these essential works, and driving sizable reductions in their fuel bills.  

Fire safety compliance and equipment installation services

Fire safety and compliance

We are experts in fire safety and equipment installations, as well as mechanical and electrical compliance, and everything in between. This ensures that your properties are up to code and above all, safe. 

Social housing landlords have been trusting us to keep their tenants safe for over a decade by providing compliance solutions across a range of projects, from the simple to the complex.

The Healthier Homes Team tackles issues such as damp and mould in social housing

Healthier homes

Our specialist Healthier Homes Team helps residents tackle issues with their homes such as damp, mould, excessive condensation and structural cracks.

Working to the Housing Health and Safety Rating System, we tackle everything from an emergency repair to a full planned maintenance programme, making housing healthier and safer to live in. 

Innovative integrated asset management solutions

Integrated asset management services

By using state-of-the-art, integrated asset management systems we provide a joined-up service which represents excellent value for money and puts you in control of operations.

Our projects

Examples of our work

Wolverhampton Homes

Social Housing Maintenance For Wolverhampton Council

Beginning in April 2013 this 15-year contract involves the delivery of a programme of full maintenance works across Wolverhampton’s stock of approximately 7,000 homes.

Housing
Stonewater

Social Housing Maintenance, Stonewater

Our appointment as maintenance provider for social landlord Stonewater on a 15-year, £105m contract not only shows the standing the company is building in the social housing sector, but also the way that it is prepared to innovate to provide great service to its customers.

Housing

Brent Housing Retrofit Pilot

Exceeding energy performance certificate targets in Brent.

Housing
3

Careers in housing maintenance

Want to be part of our team?

Bricklayer Apprentice – Level 2

Location: Barnsley

Job Type: Trades and Labour

Application Deadline: 10-03-2026

Whether you’re starting out or changing direction, our apprenticeship offers a welcoming path into the industry. You’ll learn on the job, work with a friendly team, and gain the skills and confidence to succeed.About the roleOur Level 2 Bricklayer Apprenticeship is a great way to begin your career in construction. You’ll gain practical, hands-on experience, learn from experienced professionals, and work towards a nationally recognised qualification. This role is ideal for anyone eager to develop practical skills and contribute to creating safe, high-quality structuresYour Responsibilities Responsibilities include but are not limited to the below: Assisting with the construction and repair of walls, partitions, and other brickwork Learning to read and interpret technical drawings and plans Preparing and mixing materials for bricklaying tasks Laying bricks, blocks, and other materials accurately and safely Helping to maintain a clean and organised work area Following health and safety guidelines at all times Working collaboratively with experienced tradespeople and other team membersAbout you To thrive on this programme, you’ll bring: An interest in building a career in the built environment Enthusiasm for learning and developing new skills A curious mindset and willingness to ask questions Dependable and professional in approach The ability to solve problems and think logically Strong organisational and time management skills Prioritising tasks to meet agreed deadlineQualifications To be considered for this apprenticeship you will need to have achieved a Grade 4 or C and above in Maths and English You must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject.Roles may close before the deadline if we receive a high volume of applications.Our Commitment to inclusion We actively encourage applications from people of all backgrounds.We're especially keen to hear from individuals who are underrepresented in the construction sector – including women, people from ethnic minority communities and people with disabilities. If you have a disability or require any reasonable adjustments during the recruitment process, please let us know – we’re here to support you.

Business Administrator Apprentice – Level 3

Location: Barnsley

Job Type: Clerical & Administration

Application Deadline: 10-03-2026

We're looking for motivated, and enthusiastic individuals from all backgrounds to join our Wates family!About the roleOur Level 3 Business Administration Apprenticeship will give you a clear understanding of Wates Property Services and how we work together to make a difference.As a Business Administration Apprentice, you’ll have the chance to work independently and collaboratively as part of a supportive team.Your Responsibilities Responsibilities include but are not limited to the below. Managing emails and phone calls in a professional and friendly manner Ordering materials and equipment to keep projects running smoothly Logging jobs, uploading documents, and keeping our systems up to date Responding to queries and scheduling contractors Raising purchase orders accurately Preparing clear and concise reports Coordinating contractor bookings Completing administrative tasks within agreed timelinesAbout you To thrive on this programme, you’ll bring: An interest in building a career in the built environment Enthusiasm for learning and developing new skills A curious mindset and willingness to ask questions Dependable and professional in approach The ability to solve problems and think logically Strong organisational and time management skills Prioritising tasks to meet agreed deadlineQualifications: To be considered for this apprenticeship you will need to have achieved a Grade 4 or C and above in Maths and EnglishYou must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject.Roles may close before the deadline if we receive a high volume of applications.Our Commitment to inclusion We actively encourage applications from people of all backgrounds.We're especially keen to hear from individuals who are underrepresented in the construction sector — including women, people from ethnic minority communities and people with disabilities.If you have a disability or require any reasonable adjustments during the recruitment process, please let us know – we’re here to support you.

Carpentry Apprentice – Level 2

Location: Walton-On-Thames

Job Type: Trades and Labour

Application Deadline: 10-03-2026

Whether you’re beginning your career or exploring a new opportunity, this is your chance to gain valuable experience, develop new skills, and contribute meaningfully from day one. We welcome your application.About the roleOur Carpentry & Joinery Apprenticeship offers the chance to gain practical experience, learn from skilled professionals, and achieve a nationally recognised qualification while contributing to meaningful projects.From shaping bespoke furniture to installing frameworks and crafting detailed joinery, you’ll enjoy varied tasks and opportunities to develop your skills every day.Your Responsibilities Responsibilities include but are not limited to the below: Assisting with the construction, installation, and repair of wooden structures, fittings, and furniture Learning to read and interpret technical drawings and plans Using a variety of hand and power tools safely under supervision Working with the team to ensure projects are completed to high standards and agreed timelines Following health and safety guidelines and company policies on-site and in the workshop Creating door frames and hanging doors Fitting hinges and installing window frames and floor joists Boxing in pipework Measuring, marking out, cutting, finishing, positioning, and securing wood Safely storing materials to prevent damageAbout you To thrive on this programme, you’ll bring: An interest in building a career in the built environment Enthusiasm for learning and developing new skills A curious mindset and willingness to ask questions Dependable and professional in approach The ability to solve problems and think logically Strong organisational and time management skills Prioritising tasks to meet agreed deadlineQualifications: To be considered for this apprenticeship you will need to have achieved a Grade 4 or C and above in Maths and English You must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject.Roles may close before the deadline if we receive a high volume of applications.Our Commitment to inclusion We actively encourage applications from people of all backgrounds.We're especially keen to hear from individuals who are underrepresented in the construction sector – including women, people from ethnic minority communities and people with disabilities. If you have a disability or require any reasonable adjustments during the recruitment process, please let us know – we’re here to support you.

Carpentry Apprentice – Level 2

Location: Brixton

Job Type: Trades and Labour

Application Deadline: 10-03-2026

Whether you’re beginning your career or exploring a new opportunity, this is your chance to gain valuable experience, develop new skills, and contribute meaningfully from day one. We welcome your application.About the roleOur Carpentry & Joinery Apprenticeship offers the chance to gain practical experience, learn from skilled professionals, and achieve a nationally recognised qualification while contributing to meaningful projects.From shaping bespoke furniture to installing frameworks and crafting detailed joinery, you’ll enjoy varied tasks and opportunities to develop your skills every day.Your Responsibilities Responsibilities include but are not limited to the below: Assisting with the construction, installation, and repair of wooden structures, fittings, and furniture Learning to read and interpret technical drawings and plans Using a variety of hand and power tools safely under supervision Working with the team to ensure projects are completed to high standards and agreed timelines Following health and safety guidelines and company policies on-site and in the workshop Creating door frames and hanging doors Fitting hinges and installing window frames and floor joists Boxing in pipework Measuring, marking out, cutting, finishing, positioning, and securing wood Safely storing materials to prevent damageAbout you To thrive on this programme, you’ll bring: An interest in building a career in the built environment Enthusiasm for learning and developing new skills A curious mindset and willingness to ask questions Dependable and professional in approach The ability to solve problems and think logically Strong organisational and time management skills Prioritising tasks to meet agreed deadlineQualifications To be considered for this apprenticeship you will need to have achieved a Grade 4 or C and above in Maths and English You must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject.Roles may close before the deadline if we receive a high volume of applications. Our Commitment to inclusion We actively encourage applications from people of all backgrounds.We're especially keen to hear from individuals who are underrepresented in the construction sector – including women, people from ethnic minority communities and people with disabilities. If you have a disability or require any reasonable adjustments during the recruitment process, please let us know – we’re here to support you.


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