Housing & Property Maintenance

Working with local authorities and the community to provide first class housing maintenance services

A leading provider of planned and responsive social housing maintenance services.

We work with more than 60 social housing providers, from local authorities to housing associations. We work in partnership with our customers, ensuring that we care about the things that matter most to them – efficiency, value for money and high quality.

8,500

homes we’ve completed – or are in the process of retrofitting – in the last four years (2024)

£200m

of decarbonisation work (2024)

60+

social housing providers we’re working with

200 +

tower blocks now fire safety compliant

We provide communities with outstanding housing maintenance and customer service.

Committed to local communities

We’re passionate about delivering outstanding customer service to our local authority and housing association partners, as well as to their residents.

Our resident liaison officers’ local knowledge ensures that residents’ needs are put first, making sure we build real relationships in the communities we work in. 

Providing planned and responsive maintenance services to local authorities as well as safety and peace of mind for residents

Planned and responsive property maintenance

We’re the leading provider of planned, responsive, customer-focused property maintenance services within the UK social housing sector.

Safety and peace of mind are at the heart of what we do.

From surveying, through to customer consultation, programme management, site delivery and compliance, we’ve got you covered. You can count on us to deliver from start to finish. 

We deliver high quality home repairs and use the latest mobile technology and best practice to do the job quickly, efficiently and safely. 

Experts in retrofitting existing social housing stock for a zero carbon future.

Net zero carbon future

We are experts in zero carbon retrofitting for social housing, guiding our customers every step of the way. Through our net zero carbon retrofit service, Wates Retrofit, we’re working with housing providers to install energy saving measures to homes. This service helps to cut fuel poverty and reduce energy costs. 

We have completed retrofit enhancements at over 3,000 homes so far, supporting residents through these essential works, and driving sizable reductions in their fuel bills.  

Fire safety compliance and equipment installation services

Fire safety and compliance

We are experts in fire safety and equipment installations, as well as mechanical and electrical compliance, and everything in between. This ensures that your properties are up to code and above all, safe. 

Social housing landlords have been trusting us to keep their tenants safe for over a decade by providing compliance solutions across a range of projects, from the simple to the complex.

The Healthier Homes Team tackles issues such as damp and mould in social housing

Healthier homes

Our specialist Healthier Homes Team helps residents tackle issues with their homes such as damp, mould, excessive condensation and structural cracks.

Working to the Housing Health and Safety Rating System, we tackle everything from an emergency repair to a full planned maintenance programme, making housing healthier and safer to live in. 

Innovative integrated asset management solutions

Integrated asset management services

By using state-of-the-art, integrated asset management systems we provide a joined-up service which represents excellent value for money and puts you in control of operations.

OUR PROJECTS

Examples of our work

Wolverhampton Homes

Social Housing Maintenance For Wolverhampton Council

Beginning in April 2013 this 15-year contract involves the delivery of a programme of full maintenance works across Wolverhampton’s stock of approximately 7,000 homes.

Residential
Stonewater

Social Housing Maintenance, Stonewater

Our appointment as maintenance provider for social landlord Stonewater on a 15-year, £105m contract not only shows the standing the company is building in the social housing sector, but also the way that it is prepared to innovate to provide great service to its customers.

Residential

Brent Housing Retrofit Pilot

Exceeding energy performance certificate targets in Brent.

Residential
3

CAREERS IN HOUSING MAINTENANCE

Want to be part of our team?

Resident Liaison Officer

Location: Crawley

Job Type: Customer Service

Application Deadline: 11-08-2025

We have an exciting opportunity for a Resident Liaison Officer to join our WPS Maintenance team, supporting the Crawley contract. This role is ideal for someone who thrives on building strong relationships with residents and ensuring a smooth delivery of planned works in occupied homes.Key Responsibilities Act as the main point of contact for residents throughout the works programme. Support the lead supervisor in planning and delivering the annual programme of works. Issue notices of access and ensure residents are fully informed of upcoming works. Attend and organise regular progress meetings with residents and project teams. Maintain a robust complaints procedure and resolve disputes or damage claims. Attend community engagement events and represent Wates positively. Monitor and report on recurring defects and resident feedback. Ensure all communications and interactions reflect Wates’ commitment to customer care and social value.What We’re Looking For Excellent interpersonal and communication skills. Experience in a customer-facing role, ideally within housing or construction. Ability to manage sensitive conversations and resolve issues diplomatically. Organised, proactive, and able to work independently across multiple sites. Full UK driving licence and willingness to travel locally.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Data Engineer

Location: Finsbury Park

Job Type: Financial

Application Deadline: 07-08-2025

🚀 Join Us as a Data Engineer – Finsbury Park📍 Location: Finsbury Park, London📢 Reports To: Finance Systems Manager💼 Contract Type: Full-timeAre you passionate about data and ready to make a real impact in a fast-paced, purpose-driven environment? We’re looking for a Data Engineer to join our dynamic WPS Business team, supporting a portfolio of contracts across Local Government, Housing Associations, and the private sector.This is more than just a technical role – it’s your chance to shape how we use data to drive smarter decisions, improve operational efficiency, and deliver outstanding service.🌟 What You’ll Be Doing Collaborating with Finance, IT, Procurement, and Operational teams to understand data needs and deliver high-quality solutions. Developing and maintaining data models, reports, and integrations across systems. Leading testing and implementation of data reports and system changes. Ensuring data integrity, security, and compliance (e.g. GDPR). Driving continuous improvement in data engineering practices and documentation.🧠 What You’ll Bring Advanced Excel skills (including Power Query) and strong Power BI experience. A proactive, self-starting mindset with excellent time management. Strong analytical skills and a passion for data-driven decision-making. Ability to communicate clearly with both technical and non-technical stakeholders. A collaborative spirit and a desire to continuously improve and innovate.🤝 Why Join Us?You’ll be part of a supportive, forward-thinking team that values innovation, collaboration, and continuous learning. Based in Finsbury Park, with occasional travel to other London offices, this role offers the opportunity to work on meaningful projects that make a difference in communities across the UK.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Once you apply one of the Recruitment Team will be in contact to discuss the role in more detail and advise of the next step.

Bid Manager

Location: Finsbury Park

Job Type: Bid

Application Deadline: 06-08-2025

🌟 Join Our Team as a Bid Manager – WPS, LondonAre you a strategic thinker with a passion for winning work? We’re looking for a Bid Manager to join our dynamic team at WPS in London. This is a fantastic opportunity to lead and shape high-quality bids that make a real impact.📌 About the RoleAs a Bid Manager, you’ll take ownership of the full bid lifecycle—from initial tender through to adjudication and second-stage negotiations. You’ll coordinate cross-functional teams, develop winning strategies, and ensure every submission is compelling, compliant, and competitive.🛠️ Key Responsibilities Lead the end-to-end bid process, including strategy, planning, and submission. Manage second-stage bids and post-tender negotiations. Coordinate internal and external stakeholders, including subcontractors and suppliers. Organise site visits, risk assessments, and design team meetings. Ensure all bid documentation is accurate, timely, and aligned with client expectations. Maintain accurate records and reporting through RIMS.🎯 What We’re Looking For Proven experience in bid management within the construction industry. Strong knowledge of pricing, costing, and best practice in tendering. Excellent communication, negotiation, and presentation skills. Ability to manage teams and drive collaborative success. Familiarity with risk analysis and value management.If you’re ready to take the lead on exciting projects and help shape the future of WPS, we’d love to hear from you.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting 📩 Once you apply one of the Recruitment Team will then be in contact to discuss the role in more detail and advise of next steps.

Standards Advisor

Location: Finsbury Park

Job Type: SHEQ

Application Deadline: 05-08-2025

We currently have an opportunity for a Standards Advisor to join our Wates team within our Responsive Maintenance division. You will be working out of our Finsbury Park office on one of our social housing contracts. The primary focus of this role will be to provide professional SHEQ support. You will engage with various teams and supply chain peers to ensure that our SHE policy is promoted and effectively deployed, providing support to senior SHE advisors.Key Accountabilities will include: Support with the development of programmes for project visits that ensures the highest level of SHE standards as appropriate to project risks. Actively and effectively challenging noncompliance of SHE policies and standards. Support business leadership in the preparation of bids. Communicate learning and good practices from within and outside the business.We are looking for you to have experience of SHE policies in an industrial or construction environment and ideally have worked on a similar programme of works. To be successful in the role you will be an excellent communicator, with the ability to coach and influence individuals, along with being able to identify hazards.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting


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