Housing & Property Maintenance

Working with local authorities and the community to provide first class housing maintenance services

A leading provider of planned and responsive social housing maintenance services.

We work with more than 60 social housing providers, from local authorities to housing associations. We work in partnership with our customers, ensuring that we care about the things that matter most to them – efficiency, value for money and high quality.

8,500

homes we’ve completed – or are in the process of retrofitting – in the last four years (2024)

£200m

of decarbonisation work (2024)

60+

social housing providers we’re working with

200 +

tower blocks now fire safety compliant

We provide communities with outstanding housing maintenance and customer service.

Committed to local communities

We’re passionate about delivering outstanding customer service to our local authority and housing association partners, as well as to their residents.

Our resident liaison officers’ local knowledge ensures that residents’ needs are put first, making sure we build real relationships in the communities we work in. 

Providing planned and responsive maintenance services to local authorities as well as safety and peace of mind for residents

Planned and responsive property maintenance

We’re the leading provider of planned, responsive, customer-focused property maintenance services within the UK social housing sector.

Safety and peace of mind are at the heart of what we do.

From surveying, through to customer consultation, programme management, site delivery and compliance, we’ve got you covered. You can count on us to deliver from start to finish. 

We deliver high quality home repairs and use the latest mobile technology and best practice to do the job quickly, efficiently and safely. 

Experts in retrofitting existing social housing stock for a zero carbon future.

Net zero carbon future

We are experts in zero carbon retrofitting for social housing, guiding our customers every step of the way. Through our net zero carbon retrofit service, Wates Retrofit, we’re working with housing providers to install energy saving measures to homes. This service helps to cut fuel poverty and reduce energy costs. 

We have completed retrofit enhancements at over 3,000 homes so far, supporting residents through these essential works, and driving sizable reductions in their fuel bills.  

Fire safety compliance and equipment installation services

Fire safety and compliance

We are experts in fire safety and equipment installations, as well as mechanical and electrical compliance, and everything in between. This ensures that your properties are up to code and above all, safe. 

Social housing landlords have been trusting us to keep their tenants safe for over a decade by providing compliance solutions across a range of projects, from the simple to the complex.

The Healthier Homes Team tackles issues such as damp and mould in social housing

Healthier homes

Our specialist Healthier Homes Team helps residents tackle issues with their homes such as damp, mould, excessive condensation and structural cracks.

Working to the Housing Health and Safety Rating System, we tackle everything from an emergency repair to a full planned maintenance programme, making housing healthier and safer to live in. 

Innovative integrated asset management solutions

Integrated asset management services

By using state-of-the-art, integrated asset management systems we provide a joined-up service which represents excellent value for money and puts you in control of operations.

OUR PROJECTS

Examples of our work

Wolverhampton Homes

Social Housing Maintenance For Wolverhampton Council

Beginning in April 2013 this 15-year contract involves the delivery of a programme of full maintenance works across Wolverhampton’s stock of approximately 7,000 homes.

Residential
Stonewater

Social Housing Maintenance, Stonewater

Our appointment as maintenance provider for social landlord Stonewater on a 15-year, £105m contract not only shows the standing the company is building in the social housing sector, but also the way that it is prepared to innovate to provide great service to its customers.

Residential

Brent Housing Retrofit Pilot

Exceeding energy performance certificate targets in Brent.

Residential
3

CAREERS IN HOUSING MAINTENANCE

Want to be part of our team?

Multi/floorlayer

Location: Walton-On-Thames

Job Type: Trades and Labour

Application Deadline: 01-07-2025

We have an exciting opportunity for a skilled Floorlayer to join our WPS Responsive team in Walton-on-Thames. This is a hands-on role, ideal for someone with experience in domestic flooring, particularly within social housing or responsive maintenance environments.Key Responsibilities:• Install a variety of flooring types including vinyl, carpet tiles, and safety flooring.• Prepare subfloors using screed, plywood, or latex compounds.• Carry out repairs and replacements in occupied and void properties.• Ensure all work is completed to a high standard and in line with health and safety regulations.• Liaise with tenants and clients to ensure minimal disruption and excellent customer service.What We’re Looking For:• Proven experience as a floorlayer, ideally in a social housing or responsive repairs setting.• NVQ Level 2 in Floorcovering Occupations or equivalent (preferred).• Ability to work independently and as part of a team.• Full UK driving licence.• Willingness to undergo a Basic DBS check at offer stage.Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Scheduler

Location: Skelmersdale

Job Type: Customer Service

Application Deadline: 01-07-2025

Here at Wates, we have an opportunity for a Scheduler to join our scheduling team in the Skelmersdale area. You will be part of the Wates Living Space Responsive team allocating works to several operative’s daily, ensuring productivity and providing a good customer service to our client and residents.Traditionally this is an office-based role working Monday to Friday 8am – 5pm so ideally you will be commutable to Skelmersdale area and be comfortable with this schedule. Key Accountabilities will include: Schedule works into diaries for up to 20 operatives daily ensuring diaries are full and immediate attention is given to allocate work to operatives when they become free. Check the system for emergencies and manage within a timely manner to ensure targets are meet Respond to telephone variations by seeking approval from duty surveyor so operatives may continue the site through to completion Arrange inspections for supervisors Provide a high-quality service to our client on a face-to-face basis Working within a team to achieve goals and targets achieving daily targets of a minimum of 60 allocations each day of new ordersWe are looking for you to have relevant experience gained from working in a similar industry and environment ie planning, scheduling, logistics. Construction/property services would be ideal but not a must.To be successful in the role you be an excellent communicator with the ability to problem solve, multi task and work to tight deadlines.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.To learn more about the checks included in this process, please click on the following link: National Security Vetting

Carpenter Multi

Location: Brixton

Job Type: Trades and Labour

Application Deadline: 30-06-2025

Wates have an opportunity for a Carpenter Multi Trader to join our Wates team within our Responsive Maintenance division. You will be working out of our Brixton office on one of our social housing contracts, delivering reactive maintenance to our residents.Key Accountabilities will include: Undertaking repair/renewal works Advising Supervisor in a timely manner where other trades are required Working solely on certain tasks Working in partnership with other operatives to complete certain tasks Completing daily work sheets detailing work undertaken and materials used after each job undertaken Working in a timely and productive manner to complete programme tasksYou must have a full UK driving licence.To be successful in the role you will be an excellent communicator with the ability to problem solve, multi task, work to tight deadlines, have high standard of workmanship, productivity levels and ability to provide excellent customer service at all times is essential.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Multi Trader (Damp and Mould)

Location: Brixton

Job Type: Trades and Labour

Application Deadline: 30-06-2025

Wates have an opportunity for a Multi Trader (Damp and Mould) to join our Wates team within our Responsive Maintenance division. You will be working out of our Brixton office on one of our social housing contracts, delivering reactive maintenance to our residents.Key Accountabilities will include: Undertaking repair/renewal works Advising Supervisor in a timely manner where other trades are required Working solely on certain tasks Working in partnership with other operatives to complete certain tasks Completing daily work sheets detailing work undertaken and materials used after each job undertaken Working in a timely and productive manner to complete programme tasksYou must have a full UK driving licence with access to a vehicle.To be successful in the role you will be an excellent communicator with the ability to problem solve, multi task, work to tight deadlines, have high standard of workmanship, productivity levels and ability to provide excellent customer service at all times is essential.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting


GET IN TOUCH

To get in touch with us, simply fill in the form below and we’ll get right back to you.