Housing & Property Maintenance

Working with local authorities and the community to provide first class housing maintenance services

A leading provider of planned and responsive social housing maintenance services.

We work with more than 60 social housing providers, from local authorities to housing associations. We work in partnership with our customers, ensuring that we care about the things that matter most to them – efficiency, value for money and high quality.

8,500

homes we’ve completed – or are in the process of retrofitting – in the last four years (2024)

£200m

of decarbonisation work (2024)

60+

social housing providers we’re working with

200 +

tower blocks now fire safety compliant

We provide communities with outstanding housing maintenance and customer service.

Committed to local communities

We’re passionate about delivering outstanding customer service to our local authority and housing association partners, as well as to their residents.

Our resident liaison officers’ local knowledge ensures that residents’ needs are put first, making sure we build real relationships in the communities we work in. 

Providing planned and responsive maintenance services to local authorities as well as safety and peace of mind for residents

Planned and responsive property maintenance

We’re the leading provider of planned, responsive, customer-focused property maintenance services within the UK social housing sector.

Safety and peace of mind are at the heart of what we do.

From surveying, through to customer consultation, programme management, site delivery and compliance, we’ve got you covered. You can count on us to deliver from start to finish. 

We deliver high quality home repairs and use the latest mobile technology and best practice to do the job quickly, efficiently and safely. 

Experts in retrofitting existing social housing stock for a zero carbon future.

Net zero carbon future

We are experts in zero carbon retrofitting for social housing, guiding our customers every step of the way. Through our net zero carbon retrofit service, Wates Retrofit, we’re working with housing providers to install energy saving measures to homes. This service helps to cut fuel poverty and reduce energy costs. 

We have completed retrofit enhancements at over 3,000 homes so far, supporting residents through these essential works, and driving sizable reductions in their fuel bills.  

Fire safety compliance and equipment installation services

Fire safety and compliance

We are experts in fire safety and equipment installations, as well as mechanical and electrical compliance, and everything in between. This ensures that your properties are up to code and above all, safe. 

Social housing landlords have been trusting us to keep their tenants safe for over a decade by providing compliance solutions across a range of projects, from the simple to the complex.

The Healthier Homes Team tackles issues such as damp and mould in social housing

Healthier homes

Our specialist Healthier Homes Team helps residents tackle issues with their homes such as damp, mould, excessive condensation and structural cracks.

Working to the Housing Health and Safety Rating System, we tackle everything from an emergency repair to a full planned maintenance programme, making housing healthier and safer to live in. 

Innovative integrated asset management solutions

Integrated asset management services

By using state-of-the-art, integrated asset management systems we provide a joined-up service which represents excellent value for money and puts you in control of operations.

OUR PROJECTS

Examples of our work

Wolverhampton Homes

Social Housing Maintenance For Wolverhampton Council

Beginning in April 2013 this 15-year contract involves the delivery of a programme of full maintenance works across Wolverhampton’s stock of approximately 7,000 homes.

Residential
Stonewater

Social Housing Maintenance, Stonewater

Our appointment as maintenance provider for social landlord Stonewater on a 15-year, £105m contract not only shows the standing the company is building in the social housing sector, but also the way that it is prepared to innovate to provide great service to its customers.

Residential

Brent Housing Retrofit Pilot

Exceeding energy performance certificate targets in Brent.

Residential
3

CAREERS IN HOUSING MAINTENANCE

Want to be part of our team?

Contract Manager

Location: Hammersmith

Job Type: Commercial

Application Deadline: 10-10-2025

🌟 Join WPS as a Contract Manager – Living Space South Maintenance 🌟📍 Location: Hammersmith💼 Type: Full-Time, Permanent💰 Salary: Competitive Are you a dynamic leader with a passion for delivering high-quality maintenance services? WPS is looking for a Contract Manager to oversee our Living Space South Maintenance division, managing a diverse portfolio including DTD, Voids, Planned and Disrepair workstreams with a turnover between £2m–£12m per annum. 🔧 What You’ll Be Doing Lead and develop a high-performing team of supervisors, engineers, planners, and administrators. Ensure profitable delivery of contracts while maintaining top-tier health & safety and service standards. Drive operational excellence through effective resource management, performance reporting, and client engagement. Collaborate with commercial and business development teams to identify growth opportunities. Champion SHEQ standards and foster a culture of continuous improvement and customer satisfaction. 📈 Key Responsibilities Daily management of service operations and contract delivery. Financial oversight including operating and capital budgets. Staff onboarding, performance reviews, and leadership development. Client liaison, complaint resolution, and KPI achievement. Monthly reporting and contribution to strategic planning. 🎯 What We’re Looking For Qualifications: HNC (or equivalent) in Construction, SMSTS/IOSH. Experience: Minimum 3 years leading a successful unit in construction or social housing. Skills: Strong leadership, financial acumen, excellent communication, and project management. Knowledge: Housing maintenance legislation, KPI management, contract mobilisation, and SHEQ awareness. 🚀 Why Join WPS? Be part of a forward-thinking team with opportunities for career progression to Operations Manager, Operations Director, or Regional Director. Make a real impact in the housing maintenance sector. Work in a supportive, collaborative, and empowering environment.Ready to take the next step in your career?Apply now and help us shape the future of maintenance services at WPS! ✨Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Contract Supervisor

Location: Hammersmith

Job Type: Commercial

Application Deadline: 24-10-2025

🌟 Contract Supervisor – Full Time, Permanent📍 Location: Hammersmith💰 Salary: Competitive Are you ready to lead with purpose and drive operational excellence? WPS is seeking a Contract Supervisor to join our dynamic team in Hammersmith. This is a full-time, permanent opportunity to make a real impact in a fast-paced, customer-focused environment.🔧 About the RoleAs a Contract Supervisor, you’ll support the Project Lead and manage a team of administrators, operatives, and subcontractors. You’ll ensure service delivery across Voids, Disrepair, Day-to-Day Repairs, and Planned Works, maintaining high standards and customer satisfaction. You’ll also step up to lead the contract when needed.🗂️ Key Responsibilities Oversee daily operations and resource optimisation Ensure timely completion of work orders and KPI targets Manage and support workforce and subcontractors Conduct inspections, quality checks, and performance reviews Lead toolbox talks, team meetings, and client communications Investigate complaints and support continuous improvement Maintain health & safety standards and compliance🎓 What We’re Looking ForKnowledge & Experience: Housing maintenance legislation and best practices Site management and planned works experience Strong commercial awareness and KPI understandingQualifications: Trade-related qualification SSSTS, Asbestos Awareness, Scaffold InspectionsSkills: Leadership and team motivation Effective communication and problem-solving Strong IT and reporting skillsBehaviours: Supportive, assertive, and organised Results-driven with a strong work ethic Excellent timekeeping and initiative🚀 Why Join WPS? Be part of a supportive and forward-thinking team Opportunity for career progression to Senior Supervisor or Operations Manager Make a meaningful impact in your communityReady to take the next step in your career? Apply now and become a key player in delivering excellence at WPS! 💼✨Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

HR Administrator

Location: Finsbury Park

Job Type: HR

Application Deadline: 09-10-2025

🌟 Join Our Team as an HR Administrator! 🌟📍 Location: Finsbury Park🏢 Business Unit: WPS👥 Do you love working with people?📋 Are you highly organised and ready to grow in a well-established, family-run business?If so, we’ve got a fantastic opportunity for you!💼 About the RoleWe’re looking for a proactive and detail-oriented HR Administrator to join our WPS team. You’ll provide essential administrative support to managers and employees, helping to deliver a smooth and efficient HR service across the full employee lifecycle.🔑 Key Responsibilities✅ Manage high-volume queries via our case management system✅ Support onboarding from offer to first day (contracts, compliance, check-ins)✅ Process changes to terms and conditions (job title, hours, salary, etc.)✅ Handle leaver administration for a smooth exit experience✅ Maintain and update our HR database and trackers✅ Ensure compliance with HR policies, procedures, and SLAs✅ Guide managers and employees on HR best practices✅ Conduct audits to maintain data accuracy✅ Respond to external reference requests in line with GDPR✅ Support cyclical tasks like pay reviews, bonuses, and audits✅ Suggest improvements to enhance process efficiency🎯 What We’re Looking For✔️ Previous admin experience in a busy HR team✔️ Ideally CIPD Level 3 qualified✔️ Excellent written and verbal communication skills✔️ Confident engaging with people at all levels✔️ High attention to detail and motivation to learn🔐 Pre-Employment ChecksThis role requires a Basic DBS Check at offer stage. We assess all applicants individually and do not discriminate based on criminal records. Some roles may require additional vetting.👉 https://www.gov.uk/government/publications/national-security-vetting-advice📩 Ready to apply or want to learn more?We’d love to hear from you!

Void Administrator

Location: Walton-On-Thames

Job Type: Clerical & Administration

Application Deadline: 23-10-2025

🌟 Join Our Team at WPS! 🌟Position: Void AdministratorLocation: Walton-On-ThamesContract: Full-Time ¦ Maternity Cover (Minimum 15 Months)Salary: CompetitiveAbout UsAt WPS, we’re passionate about delivering high-quality property services and creating a supportive, collaborative work environment. We’re now looking for a detail-driven Void Administrator to join our Voids team and help us keep things running smoothly during a key period.What You’ll Be Doing 🛠️As our Void Administrator, you’ll play a vital role in managing the turnaround of void properties. You’ll be the go-to person for keeping everything organised and on track.Key Responsibilities:✔️ Maintain and update the void tracker✔️ Create and manage spreadsheets (e.g. holiday tracker, van register)✔️ Process annual leave requests✔️ Invoice completed works✔️ Prepare handover documents and void packs✔️ Organise contractor compliance✔️ Order supplies (PPE, stationery, welcome packs)✔️ Issue job requests to contractors✔️ Chase key documents (EPCs, asbestos surveys)✔️ Run multiple databases to monitor progress and complianceThe Ideal Candidate ✅We’re looking for someone who is: Highly organised and detail-oriented A confident communicator across teams and contractors Proactive and able to manage multiple tasks Experienced in voids or social housing administration Familiar with property services or similar environmentsWhy WPS? 💼 Competitive pay Friendly, supportive team Real impact in a fast-paced environment Office-based in Walton-On-ThamesReady to Apply?If you're organised, efficient, and ready to make a difference, we’d love to hear from you!Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting


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