DLA Piper LLP is one of the world’s largest law firms, offering a vast range of services to an impressive client list. It’s offices need to be fully functional 24 hours a day, all year round, to ensure that it can respond to client needs around the world at any time.
Since 2012, Wates FM has delivered planned mechanical and electrical, and fabric building services, as well as reactive and project works. It operates and maintains ten sites across the UK, covering London, the Midlands, North West and Scotland delivering a hybrid methodology of resident site and mobile engineers.
Wates FM has developed a significant presence in the legal sector. Recognising and understanding the unique dynamics of how law firms operate has been central to achieving this. For DLA Piper, any down-time of facilities is not an option. The Wates FM team ensures that every building is always fully functional. Cultural alignment and building user engagement have been key to this success, developing a mutual trust and respect which has enabled the partnership to continually strengthen.
An important element of this is the provision of a dedicated Legal Sector Account Director to ensure continually high levels of engineering, safety and service management. Wates FM is measured against stringent service level agreements via its Concept Evolution system, which the client can access in realtime for live progress updates.