Smartspace FM | Wates

Smartspace FM

Facilities Management

Smartspace FM

Wates Smartspace FM provides Facilities Management services in technically demanding environments.

With a portfolio including some of the UK’s best-known organisations and institutions, we provide stand-alone hard services, planned and reactive maintenance and technically-led FM solutions to single and multi-site operations.

As a award-winning business and one of the most trusted partners in the built environment, our approach ensures we take time to understand our clients’ culture as well as their operations.

We operate nationwide and across a broad range of industry sectors, with both dedicated Account Management and agile front line teams able to flex to the needs of our clients.

M&E and fabric maintenance, repair and lifecycle, Static and mobile, Statutory compliance, Cleaning, Security, Catering, Porterage, Front of house, Help desk and CAFM.

Transformation Experts

We do more than keeping the lights on.

We’re proponents of Facilities Management as a value-add service to an organisation, not an overhead.

Our processes around data security, infrastructure, venue and employee safety as well as employee health and wellbeing minimises venue and staff downtime.

Meanwhile our experience of dynamic outsourcing ensures our clients strike the balance between always-ready without adding staff excess cost.

We guarantee our FM processes generate ROI for our clients.

Cross Sector Experience

Every business is different. We know how to adapt.

We do business with investment banks requiring tier-1 data security, global TV broadcasters who’s entire operation depends on 24/7/365 uptime and Zoos with complex staff/wildlife entrance and exit channels.  All in all we deal with 14 different sectors.

Every customer we deal with has their own unique ecosystem involving their incumbent facilities, their property, their staff and even their management culture.

Our breadth of experience across a wide range of sectors means we know how to pre-empt and adapt to each client’s individual needs.


We get the numbers right.

We focus on flexibility, not the raw man power. We have the capability to manage projects at a national scale if need be, however we appreciate that for many businesses, demands will peak and trough. We use real time dynamic reporting to ensure that we strike the balance between the capacity to scale quickly if need be, without generating excess overhead for our business.


Reporting is central to what we do.

A service can only improve through consistent performance measurement. We place this at the core of our offering. Our bespoke in-house Assurance Compliance Tool (ACT) software provides on-line, real-time tracking and reporting of statutory compliance tasks through a simple dashboard.

It is of particular benefit to wide and varied property portfolios, as it enables desk-based auditing, and removes the need to visit site for every compliance audit.

Adam Phillips

Business Development Director

Facilities management

Property Services