Facilities Management Services

Account Manager

ACCOUNT MANAGER Wates have excellent opportunity for a customer focused Account Manager to provide operational leadership, technical management, added value and development on two of our key Accounts. ABOUT THE ROLE We are looking for an Account Manager with experience of working in transferable environment who is client focused, managing a team across a number of locations within the UK. The successful candidate will have strong experience in National Mobile service delivery managing both hard and soft services. Internal and external relationship management will be a key attribute.With a recognised technical qualification and membership to the Institute of Safety and Health (IOSH) or equivalent, coupled with sound financial / commercial acumen with experience of running a P&L and ensuring budget is achieved. To be successful in the role you will have strong interpersonal, problem solving and change management skills, and be someone who can demonstrate the ability to balance the integration of the requirements and terms of policies and procedures with those of the client and make effective and persuasive presentations on complex topics to employees, clients, Senior management. This is a terrific opportunity to progress your career as part of a talented, diverse, and supportive team. Some of the other Key Accountabilities as Account Manager include: Lead and motivate the Wates FM team by example and deliver excellence and first class sustainable hard M&E, Reactive, Projects and Fabric service provisions. Provide visible leadership and liase effectively and nurture the relationships with the key client stakeholders. To ensure compliance with all statutory, safety, quality, environmental, security and relevant Wates Professional Standards, creating a Zero Harm culture. Ensuring targets are maintained by the timely upload of compliance certification onto ACT. (Assurance Compliance Tool)   Responsible for implementing and safeguarding best practice for commercial activity relating to contract management and managing specialists and suppliers to ensure dynamic MI reporting and that KPI/SLA targets are delivered.  WHAT WE OFFER Competitive salary Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all the skills listed, many of them may be transferable to other roles within the WATES Group. If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible. As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

HR Business Partner

HR Business PartnerLocation: Ideally London/South-based, with regular travel required to our offices in Finsbury Park, Redditch, and ManchesterDivision: Wates Property Services – Facilities ManagementContract: Permanent, full-timeReady to take the next step in your HR career?Join Wates Group as an HR Business Partner and play a key role in shaping our people strategy. This is a great opportunity for a confident HR generalist looking to grow their impact in a fast-paced, purpose-driven environment. Ideally, you’ll be based in the London or South region, with experience in facilities management, housing, or a field-based operational environment would be a distinct advantage. About the RoleAs an HR Business Partner within our Facilities Management Division, you'll support national operations while working closely with our teams in Finsbury Park, Redditch, and Manchester – being on-site at least 3 days a week. This is a highly visible role with a strong focus on stakeholder engagement and strategic business support, so regular travel and flexibility are essential.You’ll partner directly with operational leaders to coach, guide, and embed best-practice people solutions that drive performance and support our business goals. You’ll also contribute to, or lead, broader people projects across Wates Property Services.You’ll be backed by our central HR teams – including Shared Services and Centres of Excellence – giving you access to tools, expertise, and support as you grow.What You’ll Be Doing Coaching & Support: Develop and support managers to lead, engage and motivate their teams effectively. Compliance & Governance: Promote consistency and high performance through sound HR practices aligned with legislation and internal policy. Talent & Development: Help identify and develop talent, succession planning and career pathways. Change Management: Guide and support change initiatives with people-focused, values-led delivery. Employee Relations: Advise on and manage ER issues effectively, supporting positive engagement across teams. Performance & Reward: Assist with annual salary reviews, performance cycles and reward-related activity.What We’re Looking For A graduate or equivalent, ideally CIPD Level 5 qualified (minimum). Solid experience in a generalist HR role, preferably in a multi-site or operational business. A practical understanding of employment law and strong HR knowledge. Excellent communication and coaching skills – credible with senior managers. Strong commercial awareness with the ability to balance people and business priorities. A proactive, problem-solving mindset and a flexible, hands-on approach.Experience in facilities management, housing, or a field-based operational environment would be a distinct advantage.Why Wates?At Wates, we’re proud of our inclusive, forward-thinking culture. You’ll join a supportive team where your voice is valued, and your career can thrive. This is a fantastic opportunity to broaden your experience in a respected business with real scope for growth.Apply now to shape your future with Wates Group.

Client Support Advisor

The VacancyCLIENT SUPPORT ADVISOR Are you providing amazing customer service in your current role but ready for the next step? We are currently recruiting for a Client Support Advisor to join our fabulous team on a full time, permanent basis based in Manchester. We’re looking for someone who has a passion for delivering outstanding customer service whilst being professional and friendly at all times! It’d be amazing (but not essential) if you have previous experience of working on an FM Helpdesk in a busy environment because this is what you’ll be doing: • Delivering great customer service to our clients and contractors • Building outstanding working relationships with our clients, contractors and other functions within the business • Managing emails and phone calls • Dealing with enquiries from clients and contractors • Supporting clients and contractors with any queries • Assigning jobs to contractors within an agreed time frame • Chasing up jobs that have not been accepted/attended to • Managing and updating business-critical issues daily • Updating systems to ensure complete transparency • Ensuring that maintenance work is processed in a timely manner • Communicating with contractors daily, to minimise overdue work • Challenging unnecessary call-outs and response times • Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues • Operating and being measured against business KPIs • Demonstrating professionalism at all times This particular position will involve the raising and administration of a high volume of quoted works so if that is a process you are familiar with then please apply! To be successful you’ll need to be: • Tenacious and results orientated • IT literate • Confident, efficient and reassuring on the phone • Great at prioritising and multi-tasking • Friendly and professional • Looking for ways we can do things better • Ambitious and keen to progress We’ll give you full training as part of your induction as well as the opportunity to make the role your own. You’ll be part of a close, fun team and be fundamental to shaping the future success of Customer Care within Wates FM and of course your own career aspirations! Wates FM successfully provides Facilities Management services in technically demanding environments, and our portfolio includes some of the UK’s best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations. This is an office based position. WHAT WE OFFER Competitive salary Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Resident Experience Officer

Title: Resident Experience OfficerLocation: Leeds, YorkshireJob Type:  Full TimeContract Type:  PermanentHere at Wates, we have an opportunity for a Resident Experience Officer to join our Wates Facilities Management team on our University of Leeds account. You will ideally be living within commuting distance as this role will require you to go to the office and travel around sites within Leeds. The key focus for this role will be to liaise with Resident Managers and the Client team to ensure a safe and secure environment and to support the operational team in delivering the cyclical and planned works programme for the term of the contract. You will also be the lead point of reference for Social Value activities across the account. Key Accountabilities will include:  Support the Account Manager as well as the operational team in the delivery of programmes on time, to good quality standards and with minimal disruption to the student experience. Ensure effective communication with all stakeholders and attend and organise regular Resident Manager meetings Give clear understanding of works to occur to the Resident Managers and issue notices for access informing the site team of any reasonable adjustments required Maintain a complaints procedure and deal with disputes and damage claims. Organise, attend and support community events taking place across the University Continually check that our promises are being deliveredIf you or someone you know is interested in a great career opportunity here at Wates, then please click on ‘apply’ to complete our quick and easy application process or if you have any questions, you can email recruitment@wates.co.uk. One of our In-house Recruitment Team will then be in contact to discuss the opportunity in more detail and advise of next steps.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting