Facilities Management Services

Centre Manager

We have an exciting opportunity for a Facilities Centre Manager to join our Needspace? Team on a 6-month FTC covering our office space in Earlsfield, providing effective administration support and customer services to ensure a smooth-running service and become part of a successful and growing business at an interesting point in the flexible office market as business’s start to consider a return to the workplace.Our Needspace? Business provides quality managed workspace to the growing number of small businesses in Greater London and the South East.As Centre Manager you will, Be the first point of contact for all people visiting the business centre’s offices, including taking and distributing deliveries/post. Always keep the Centre tidy and in good repair within pre-agreed budgets. Ensure efficient operation of the Building Management Systems and compliance with Health & Safety legislation. Assist the Sales Manager with enquiries and lettings when required.We are looking for someone who is highly organised, has excellent communication skills and can manage issues through to a successful resolution in a professional manner.To be successful in the role you will have ideally worked in a similar role and fast paced environment or have gained relevant transferrable skills. Additionally, you will be able to deal with people at all levels, as well as external suppliers and have the ability to work independently and successfully manage varying workloads.Interviews to take place week commencing 20th October

Client Support Advisor

🌟 We're Hiring: Client Support Advisor 🌟📍 Location: Manchester🕒 Type: Full-time, Permanent💬 Are you a customer service superstar ready for your next challenge?Join our fabulous team and make a real impact! We're looking for someone who’s passionate about delivering outstanding service while keeping things friendly and professional.🔧 What You’ll Be DoingYou’ll be the heartbeat of our FM Helpdesk (experience here is a bonus, not a must!):✅ Delivering top-tier service to clients and contractors✅ Building strong relationships across the business✅ Managing emails and calls with confidence✅ Handling queries and assigning jobs efficiently✅ Chasing up outstanding tasks✅ Keeping systems updated for full transparency✅ Ensuring maintenance is processed on time✅ Communicating daily with contractors✅ Challenging unnecessary call-outs✅ Collaborating with site managers and engineers✅ Working to meet business KPIs✅ Maintaining professionalism at all times💡 Bonus: If you’ve worked with quoted works before, we’d love to hear from you!🧠 What You’ll BringWe’re looking for someone who is:🌟 Tenacious & results-driven💻 IT literate📞 Confident and reassuring on the phone📋 Great at multitasking and prioritising😊 Friendly and professional🔍 Always looking for ways to improve🚀 Ambitious and eager to grow🎓 What We Offer💰 Competitive Salary🩺 Private Medical Insurance🏖️ 22 Days Holiday + Bank Holidays💪 Health & Wellness Programme👶 Industry-Leading Family Leave📚 Learning & Development Opportunities💼 5% Employer Pension Contribution👨‍👩‍👧‍👦 Maternity: 26 weeks fully paid👨‍👧 Paternity: 12 weeks fully paid🏢 About WPS Facilities ManagementWe provide technically led FM solutions to some of the UK’s best-known companies. From planned maintenance to reactive services, we’re proud to deliver excellence in demanding environments.📌 This is an office-based role.🚀 Ready to Join Us?Be part of a close-knit, fun team and help shape the future of Customer Care at Wates FM — and your own career!Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Client Support Advisor

🌟 We're Hiring: Client Support Advisor 🌟📍 Location: Manchester🕒 Type: Full-time, Permanent💬 Are you a customer service superstar ready for your next challenge?Join our fabulous team and make a real impact! We're looking for someone who’s passionate about delivering outstanding service while keeping things friendly and professional.🔧 What You’ll Be DoingYou’ll be the heartbeat of our FM Helpdesk (experience here is a bonus, not a must!):✅ Delivering top-tier service to clients and contractors✅ Building strong relationships across the business✅ Managing emails and calls with confidence✅ Handling queries and assigning jobs efficiently✅ Chasing up outstanding tasks✅ Keeping systems updated for full transparency✅ Ensuring maintenance is processed on time✅ Communicating daily with contractors✅ Challenging unnecessary call-outs✅ Collaborating with site managers and engineers✅ Working to meet business KPIs✅ Maintaining professionalism at all times💡 Bonus: If you’ve worked with quoted works before, we’d love to hear from you!🧠 What You’ll BringWe’re looking for someone who is:🌟 Tenacious & results-driven💻 IT literate📞 Confident and reassuring on the phone📋 Great at multitasking and prioritising😊 Friendly and professional🔍 Always looking for ways to improve🚀 Ambitious and eager to grow🎓 What We Offer💰 Competitive Salary🩺 Private Medical Insurance🏖️ 22 Days Holiday + Bank Holidays💪 Health & Wellness Programme👶 Industry-Leading Family Leave📚 Learning & Development Opportunities💼 5% Employer Pension Contribution👨‍👩‍👧‍👦 Maternity: 26 weeks fully paid👨‍👧 Paternity: 12 weeks fully paid🏢 About WPS Facilities ManagementWe provide technically led FM solutions to some of the UK’s best-known companies. From planned maintenance to reactive services, we’re proud to deliver excellence in demanding environments.📌 This is an office-based role.🚀 Ready to Join Us?Be part of a close-knit, fun team and help shape the future of Customer Care at Wates FM — and your own career!Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Clinet Support Advisor

🧩 Client Support Advisor📍 Location: Manchester WPS is looking for a highly organised and customer-focused Client Support Advisor to join our team based in our Manchester office. This role is central to ensuring smooth communication and coordination between our service delivery teams and clients, helping us maintain our reputation for excellence and reliability.🔍 Key Responsibilities: Act as the first point of contact for client queries, ensuring timely and professional responses. Support the planning and scheduling of works, liaising with internal teams and subcontractors. Maintain accurate records and updates within CAFM systems. Monitor service delivery against KPIs and SLAs, escalating issues where necessary. Assist with compliance documentation and reporting. Provide administrative support to the wider team, including data entry, reporting, and document management.✅ What We’re Looking For: Previous experience in a client support, helpdesk, or service coordination role (FM or property services background desirable). Strong communication and interpersonal skills. Proficiency in Microsoft Office and CAFM systems. Ability to manage multiple tasks and prioritise effectively. A proactive approach and commitment to delivering excellent customer service.🌟 What We Offer: A supportive and inclusive working environment. Opportunities for career development and training. Competitive salary and benefits package. The chance to be part of a dynamic team delivering essential services across the region.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting