Facilities Management Services

Multi Skilled Engineer

Multi Skilled Engineer Location: Wellcome Genome Campus, Saffron WaldenContract: Permanent, Full-TimeAbout the RoleWPS is seeking a proactive and skilled Multi Skilled Engineer to join our team supporting our prestigious client, the Wellcome Genome Campus in Saffron Walden. This is an excellent opportunity for an experienced engineer with either an electrical or mechanical bias to play a key role in maintaining a world‑class research environment.You will be responsible for delivering planned and reactive maintenance, ensuring high levels of service, safety, and compliance across a diverse and technically unique estate.Key Responsibilities Carry out planned preventative maintenance and reactive repairs across electrical and/or mechanical systems. Diagnose faults, identify remedial actions, and complete works to a high standard. Support the upkeep of specialist building systems within a laboratory and research-focused environment. Ensure compliance with statutory requirements, health & safety standards, and client-specific protocols. Collaborate with colleagues and the client team to resolve issues efficiently and maintain strong service relationships. Update job records, documentation, and reports in line with WPS processes.About YouWe’re looking for an engineer with strong technical ability, excellent problem‑solving skills, and a commitment to delivering exceptional service.Essential Qualifications (one of the following): 18th Edition (BS7671) – for electrical bias NVQ Level 2 or 3 in a mechanical or electrical discipline (or equivalent)Experience: Proven background in FM within commercial, industrial, or public sector environments. Confident working independently and as part of a team. Ability to work in a fast-paced, technically varied setting.What We Offer Competitive salary and benefits package. Opportunities for training, development, and career progression within Wates. A supportive team environment within an innovative and highly respected client site.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Support Services Manager

Support Services Operations ManagerLocation: Manchester (preferred)About the RoleWPS is looking for an experienced Support Services / Operations Manager to lead and evolve our business support functions across our Facilities Management (FM) division.This senior leadership role ensures the smooth, compliant and high‑performing delivery of customer service, statutory compliance, business systems and service-to-cash processes across the operation.You will be a key figure within the Senior Operations Team, driving operational excellence, enabling exceptional customer experience and supporting business growth.Key ResponsibilitiesCustomer Experience & Team Leadership Lead and develop the Customer Services team, ensuring delivery against contractual KPIs. Manage communication standards for internal and external customers. Foster a high‑performing, collaborative, customer‑focused culture.Systems, Compliance & Business Processes Manage and maintain statutory compliance processes across ACT, working closely with the ACT team. Act as the primary link between Wates FM and IT for Concept and ACT systems. Oversee contract support teams to ensure adherence to the Operating Framework. Drive key outputs from Project Anchor. Own and continuously improve service‑to‑cash processes and supporting business systems.SHEQ & Governance Oversee all SHEQ‑related administration, ensuring compliance with safety, quality, environmental and security requirements. Ensure timely close‑out of ACT actions and effective communication across teams.Communication & Stakeholder Engagement Provide clear, consistent updates to SLT on performance, risks and opportunities. Support bids, tenders and client presentations where required. Develop reporting processes that enhance service delivery and profitability.What We’re Looking ForKnowledge & Experience Strong FM background with proven experience in business systems, processes and operational delivery. Experience in a similar senior operations or support services role. Good understanding of statutory compliance and Health & Safety processes. Deep knowledge of service‑to‑cash processes and KPI management. Familiarity with Concept and ACT systems (highly desirable).Qualifications Degree-level qualification or equivalent experience. IWFM membership desirable but not essential.Skills Excellent organisational skills and attention to detail. Ability to interpret complex data and develop meaningful insights. Strong relationship builder and communicator at all levels. Confident presenter with strong negotiation and influencing skills. Highly IT‑literate with strong understanding of business applications. A strong starter‑finisher with a drive for continuous improvement.Behaviours A credible, inspiring leader focused on delivering value. Honest, reliable and committed to operational excellence. Proactively identifies risks, opportunities and process improvements. Collaborative mindset and proactive partner to bidding and wider teams.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

National Operations Manager

National Operations ManagerLocation: UK-wideSalary: Competitive + BenefitsContract: Full-time, PermanentWe’re looking for an experienced National Operations Manager to lead the delivery of a £20m+ engineering reactive and maintenance service across multiple contracts. This is a high‑impact role responsible for operational performance, commercial success, and building strong, motivated teams that deliver excellent customer outcomes.What you’ll be doing Leading day‑to‑day service operations to meet contractual KPIs and deliver exceptional performance Managing resources, implementing robust processes, and ensuring full compliance with Health & Safety and quality standards Driving commercial performance in partnership with the commercial team Developing and coaching a high-performing team, including Contract Managers, Supervisors and Operatives Building strong client relationships and identifying new business opportunities Overseeing budgets, reporting, and performance reviews Deputising for the Technical Services Director when requiredWhat we’re looking for Minimum HNC in Construction (or equivalent) Proven leadership experience in construction, building maintenance, or social housing Strong financial, commercial and operational management capability Excellent communication, leadership, and problem‑solving skills Ability to manage multiple projects, teams and priorities effectively High level of SHEQ awareness and commitment to continuous improvement IT‑proficient (Microsoft Office)Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Foot Mobile Engineer

Foot Mobile Engineer – LondonExperience: Experienced Engineer (Residential preferred)About the RoleWe are looking for an experienced Foot Mobile Engineer to join our team, supporting residential sites across Stratford and Lewisham, Blackfriars and Harrow on the Hill. This is a great opportunity for a skilled, customer‑focused engineer who enjoys working independently, travelling between sites, and delivering high‑quality repairs and maintenance.Key Responsibilities Carry out day‑to‑day maintenance, repairs, and reactive works within residential properties Diagnose faults and complete all work to a high standard, ensuring resident satisfaction Manage workload effectively to meet SLAs and service targets Maintain accurate records of works completed using mobile technology Ensure compliance with health & safety procedures at all times Represent WPS professionally while working across assigned areasAbout YouWe’re looking for someone who brings: Proven experience in a similar engineering or maintenance role Residential property maintenance experience (preferred) Strong technical skills across multiple trades (e.g., plumbing, carpentry, basic electrical) Excellent customer service and communication skills Ability to work independently and manage your own diary A positive, proactive attitude and commitment to high‑quality workWhat We Offer Competitive salary and benefits package Travel expenses covered Training and development opportunities Supportive team environment within a respected UK property services providerLocations CoveredThis is a foot mobile role covering: Stratford Blackfriars Lewisham Harrow on the Hill (Travel between these areas will be covered by zone 1-6 travel card allowance.)Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting