Facilities Management

Account Manager

ACCOUNT MANAGERWates have excellent opportunity for a technically strong Account Manager to provide operational leadership, technical management, added value and development on our Key Account, London School of Economics.ABOUT THE ROLEWe are looking for an Account Manager with experience of working in transferable environment, with strong demonstrable experience and strong leadership skills. You will be responsible for 38 buildings within the Campus in and five Halls of Residence in Central London. The desired candidates with have a recognised Technical qualification and membership to the Institute of Safety and Health (IOSH) or equivalent, coupled with solid financial / commercial acumen with experience of running a P&L and ensuring budget is achieved.To be successful in the role you will have strong interpersonal, problem solving and change management skills, and be someone who can demonstrate the ability to balance the integration of the requirements and terms of policies and procedures with those of the client and make effective and persuasive presentations on complex topics to employees, clients, Senior management.This is a terrific opportunity to progress your career as part of a talented, diverse, and supportive team.Some of the other Key Accountabilities as Account Manager include:· Lead and motivate the Wates FM team by example and deliver excellence and first class sustainable hard M&E, Reactive and Project service provisions.· Provide visible leadership and liase effectively and nurture the relationships with the key client stakeholders.· To ensure compliance with all statutory, safety, quality, environmental, security and relevant Wates Professional Standards, creating a Zero Harm culture. Ensuring targets are maintained by the timely upload of compliance certification onto ACT. (Assurance Compliance Tool)· Responsible for implementing and safeguarding best practice for commercial activity relating to contract management and managing specialists and suppliers to ensure dynamic MI reporting and that KPI/SLA targets are delivered.WHAT WE OFFER· Competitive salary· Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more…· Excellent range of learning and development activity to support your career progression.· Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all the skills listed, many of them may be transferable to other roles within the WATES Group.If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible.As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Client Support Advisor

CLIENT SUPPORT ADVISORAre you providing amazing customer service in your current role but ready for the next step?We are currently recruiting for a Customer Care Advisor to join our fabulous team on a full time, permanent basis. We’re looking for someone who has a passion for delivering outstanding customer service whilst being professional and friendly at all times!It’d be amazing (but not essential) if you have previous experience of working on an FM Helpdesk in a busy environment because this is what you’ll be doing: Delivering great customer service to our clients and contractors Building outstanding working relationships with our clients, contractors and other functions within the business Managing emails and phone calls Dealing with enquiries from clients and contractors Supporting clients and contractors with any queries Assigning jobs to contractors within an agreed time frame Chasing up jobs that have not been accepted/attended to Managing and updating business-critical issues daily Updating systems to ensure complete transparency Ensuring that maintenance work is processed in a timely manner Communicating with contractors daily, to minimise overdue work Challenging unnecessary call-outs and response times Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues Operating and being measured against business KPIs Demonstrating professionalism at all times Day to day management of CAFM system – elogbook triaging reactive jobs and call outs Reporting on OOH call outs and update the TBR tracker all paperwork in relevant sharepoint folders sending calendar invited with RAMS attached for quoted works and PPMThis particular position will involve the raising and administration of a high volume of quoted works so if that is a process you are familiar with then please apply!To be successful you’ll need to be: Tenacious and results orientated IT literate Confident, efficient and reassuring on the phone Great at prioritising and multi-tasking Friendly and professional Looking for ways we can do things better Ambitious and keen to progressWe’ll give you full training as part of your induction as well as the opportunity to make the role your own. You’ll be part of a close, fun team and be fundamental to shaping the future success of Customer Care within Wates FM and of course your own career aspirations!Wates FM successfully provides Facilities Management services in technically demanding environments, and our portfolio includes some of the UK’s best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations. This is an office based position.WHAT WE OFFER Competitive salary Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity.To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all the skills listed, many of them may be transferable to other roles within the WATES Group.If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible.As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

ACT Team Leader

The VacancyWe have an exciting opportunity for an Assurance Compliance Tool (ACT) Team Leader to join Wates with our Wates Property Services Facilities Management team in Milton Keynes. ACT is our bespoke software tool.The ACT Team Leader will be the first point of escalation for the ACT Administrators and associated clients. As a Team Leader you will help to manage team workloads, contract champion set up and report on and internally drive compliance.Key accountabilities will include: Oversee our daily deliverables Ensure the ACT processes are followed and escalations are managed internally where required Lead a team to drive compliance against internal benchmark Support and manage all new ACT client builds Support and manage resources required for all new contract mobilisations Support the ACT Manager with all system related issues Support the ACT Manager with all integration works and new development Regularly audit/review ACT processes Manage and support delivery of Administration related tasks within the functionWe are looking for you to have relevant experience gained from working in a similar industry and environment.To be successful in the role you be an excellent communicator with the ability to problem solve, multitask and work to tight deadlines. In addition, you will be commercially aware and ensure that all works are managed in guidance on contractual obligations, with no works progress without instruction /commercial governance from the respective AD.A background in FM is desirable with a good understanding of SFG20 along with a basic understanding of asset maintenance and management.Knowledge or understanding of L8 and HSG274 would be beneficial.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Mobile Electrical Engineer- South East

MOBILE ENGINEER Electrically Bias – SoutheastHere at Wates, we have a fantastic opportunity for a Mobile Engineer to join our Facilities Management mobile team supporting our clients based in the Southeast region.The main objective is for you to carry out Planned Preventative Electrical and Mechanical Maintenance (PPM) also to carry out compliance tasks as required, including Reactive Maintenance and extra works/emergencies in accordance with the contract requirements on Electrical and Mechanical Services.You will also join our call out rota for the region.To be successful in this role, you will ideally have the following:· Previous FM experience managing multiple sites· Strong Electrical, Mechanical/plumbing Experience· Electrical qualification such as NVQ or City & Guilds. Level 3 or equivalent,Hold 18th edition.· Good knowledge of a plant room and day to day building maintenance including compliance tasks.· Excellent record keeping and Computer literate.Key Accountabilities will include:· Ensure all works are delivered in guidance of the legislation and contractual obligations· Utilise CAFM/PDA technology for real time job updates, and provide detailed/comprehensive reports on works delivered· To respond in a prompt and effective manner to all reactive maintenance issues and help desk requests associated with the mechanical systems· To respond to call outs and cover breakdowns and emergencies associated with the Electrical and mechanical services aspects of the contract as required.WHAT WE OFFER· Competitive salary, plus performance related reviews, opportunities for growth and advancement within the team· Van, Extensive corporate benefits including, Pension, Health and Wellness programme, 22 days holidays + bank holidays and much more…· Excellent range of learning and development activity to support your career progression.· Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting