Facilities Management Services

Account Manager

Account Manager – WPSLocation: LondonContract Type: Permanent About WPSWe deliver high-quality property maintenance and facilities management solutions across the UK. Our commitment to excellence and customer satisfaction drives everything we do. We work in partnership with clients to provide safe, sustainable, and efficient services that make a real difference.Role PurposeWe are seeking an experienced Account Manager to oversee the delivery of services for our JLL account in London. This role is pivotal in ensuring contractual compliance, operational efficiency, and exceptional client satisfaction. You will act as the primary point of contact for the client, managing relationships and driving performance across all aspects of the account.Key Responsibilities Lead and manage the JLL account, ensuring all contractual obligations are met. Develop and maintain strong client relationships, acting as a trusted partner. Oversee operational delivery, including planned and reactive maintenance. Monitor financial performance, budgets, and reporting requirements. Drive continuous improvement and innovation within the account. Ensure compliance with health, safety, and environmental standards.Skills & Experience Proven experience in account management within property services or facilities management. Strong leadership and stakeholder management skills. Excellent financial and commercial acumen. Knowledge of compliance and health & safety regulations. Ability to deliver high standards of service and customer care.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Technical Services Manager

Technical Services Manager – Facilities ManagementLocation: Bromley, Kent About the RoleWPS is seeking an experienced Technical Services Manager to join our Facilities Management team, based in Bromley, Kent. This is an exciting opportunity to lead and deliver high-quality technical services across a diverse portfolio, ensuring compliance, efficiency, and exceptional customer satisfaction.Key Responsibilities Oversee all technical services within the FM contract, including mechanical, electrical, and building fabric maintenance. Ensure statutory compliance and adherence to health and safety regulations. Manage planned and reactive maintenance activities, delivering cost-effective solutions. Lead and develop a team of engineers and subcontractors, driving performance and service excellence. Act as the primary technical point of contact for clients, providing expert advice and solutions. Monitor budgets, KPIs, and service level agreements to ensure contractual obligations are met.About You Proven experience in a technical management role within Facilities Management. Strong knowledge of M&E systems and building services. Excellent leadership and communication skills. Ability to manage budgets and deliver against KPIs. Relevant qualifications (e.g., HNC/HND in Building Services or equivalent) and strong understanding of compliance requirements.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Shift Maintenance Engineer

🔧 Shift Maintenance Engineer – Leeds📍 Location: Client site, Leeds WPS has an exciting opportunity for a skilled Shift Maintenance Engineer to join our on-site team in Leeds. This role involves delivering both planned and reactive maintenance across a multi-building site, ensuring the smooth operation of building systems and compliance with health and safety standards.🔍 About the Role:As a Shift Maintenance Engineer, you’ll be responsible for: Performing first-line response for all planned and reactive maintenance on M&E plant including pumps, motors, drives, AHUs, LV switchgear, PLCs, and HVAC systems Monitoring and improving building systems for optimal performance and energy efficiency Ensuring helpdesk tasks are completed accurately and within agreed timescales Supporting the operation and control of building systems and external plant areas Maintaining compliance with statutory regulations and internal proceduresThis is a shift-based role with no overnight attendance unless on call. The call-out rota will be discussed during the recruitment process.✅ What We’re Looking For: Commercial Gas Safe qualifications (domestic certification beneficial) NVQ Level 2 in plumbing, heating & unvented hot water (preferred) IOSH Working Safely certification Strong communication and people management skills Sound judgement and a commitment to high standards Working knowledge of statutory regulations and industry codes of practice Ability to pass clean security checks (DBS required at offer stage)🎁 What We Offer: Competitive salary Travel expenses covered for work at other Wates sites (subject to HMRC advisory rates) Extensive corporate benefits including Pension scheme 22 days annual leave + bank holidays Industry-leading family leave benefits (26 weeks fully paid maternity, 12 weeks fully paid paternity) Access to learning and development programmes to support career progressionGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Contract Support Lead

🌟 Contract Support Lead – Bromley 🌟📍 Location: Glades Shopping Centre, Bromley🕒 Hours: Monday to Friday, 8:00am – 5:00pmWPS is looking for a proactive and highly organised Contract Support Lead to join our team in Bromley. This is a full-time, site-based role supporting the delivery of facilities and property services in a dynamic retail environment.🔧 Key Responsibilities: Provide comprehensive administrative and contract support to the site team Coordinate reactive and planned maintenance activities Liaise with internal teams and external contractors to ensure service delivery Maintain accurate records and documentation in line with compliance requirements Support reporting, invoicing, and procurement processes✅ What We’re Looking For: Previous experience in a contract support or facilities administration role Strong organisational and communication skills Proficiency in Microsoft Office and CAFM systems Ability to work independently and manage multiple priorities A customer-focused approach with a commitment to service excellence💼 What We Offer: Competitive salary and benefits A supportive team environment Opportunities for career development within Wates GroupJoin us in making a difference in how property services are delivered in a high-profile retail setting.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting