Facilities Management Services

Client Support Advisor

🧩 Client Support Advisor📍 Location: Manchester Office (Hybrid Working)🕒 Hours: Monday to Friday, 8:00am – 5:00pmAbout the Role:We’re looking for a proactive and customer-focused Client Support Advisor to join our team in Manchester. This hybrid role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering excellent service to clients and internal teams.Key Responsibilities: Act as the first point of contact for client queries, ensuring timely and professional responses Coordinate with internal teams to resolve issues and deliver service excellence Maintain accurate records and update systems with job progress and outcomes Support the planning and scheduling of works, ensuring SLAs and KPIs are met Build strong relationships with clients and colleagues to support smooth operationsWhat We’re Looking For: Previous experience in a customer service or administrative role Strong communication and organisational skills Ability to multitask and work under pressure Proficiency in Microsoft Office and CRM systems A team player with a positive, can-do attitudeWhat You’ll Get: Hybrid working model for better work-life balance Supportive team environment Opportunities for training and development Competitive salary and benefits packageGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Shift Engineer

🔧 Shift Engineer (Electrical Bias)📍 Location: London🕒 Shift Pattern: 4 on / 4 off (excluding Sundays)📞 On-Call: 1 week in 4, circa 3months after startingAbout the Role:We are looking for a skilled and proactive Shift Engineer with an electrical bias to join our team at a static site in central London. This is a fantastic opportunity to work within a professional facilities management environment, supporting the smooth operation of building systems and ensuring compliance with safety standards.Key Responsibilities: Carry out planned and reactive maintenance across electrical systems and general building services. Maintain and troubleshoot systems including: Pumps Fan Coil Units (FCUs) Air Handling Units (AHUs) Minor plumbing works Water hygiene systems Ensure compliance with health and safety regulations and site-specific procedures. Participate in the on-call rota (1 week in 4) following an initial onboarding period.Qualifications & Experience:✅ Essential: 18th Edition Electrical Qualification Control of Legionella (dated within 2 years) or similar awareness certification Proven experience in building services maintenance➕ Desirable: Fire door inspection qualification Multi-skilled across other building systemsWhat We Offer: Competitive salary and benefits Structured shift pattern with work-life balance Opportunities for training and development Supportive team environment within a reputable organisationGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Mobile Engineer

🔧 Mobile Engineer (Electrical Bias) – Surrey/Berkshire Location: Mobile – Covering Surrey and BerkshireContract Type: Full-time, PermanentQualifications Required: 18th Edition (BS7671)Are you an experienced Mobile Engineer, specifically with an electrical bias, looking for your next challenge? WPS is seeking a skilled and motivated professional to join our FM team, delivering high-quality maintenance services across a portfolio of sites in the Surrey and Berkshire area.🔍 About the Role:As a Mobile Engineer, you’ll be responsible for: Carrying out planned and reactive maintenance on electrical systems and associated building services. Diagnosing faults and carrying out repairs in a timely and efficient manner. Ensuring compliance with health and safety regulations and company procedures. Providing excellent customer service to clients and stakeholders.✅ What We’re Looking For: 18th Edition – essential. Proven experience in a similar mobile engineering role. Strong electrical fault-finding and maintenance skills. Full UK driving licence. Excellent communication and problem-solving abilities.🌟 What We Offer: Competitive salary and benefits package. Ongoing training and development opportunities. A supportive and inclusive working environment.Join a company that values its people and is committed to delivering excellence in facilities management.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Client Support Advisor

🧩 Client Support Advisor – FM Helpdesk📍 Location: Manchester🕒 Contract: Full-time, PermanentAbout the RoleWPS is seeking a dedicated and customer-focused Client Support Advisor to join our FM Helpdesk team in our Manchester office. This role is integral to the smooth operation of our Customer Care function, supporting both clients and operational colleagues in the raising, allocation, and completion of jobs.As a Client Support Advisor, you will be part of a dynamic team committed to delivering service excellence. You will play a key role in ensuring that customer queries are handled efficiently and professionally, contributing to the overall success of our service delivery.Key Responsibilities Act as a first point of contact for customer queries and job requests. Accurately log, allocate, and monitor jobs through our helpdesk system. Liaise with clients, contractors, and internal teams to ensure timely resolution of issues. Maintain clear and professional communication across all channels. Support the achievement of service level agreements and performance targets. Assist in maintaining accurate records and reports. Contribute to a positive team environment and uphold Wates’ commitment to customer satisfaction.Candidate Profile Previous experience in a customer service or helpdesk role, ideally within FM or property services. Strong communication and interpersonal skills. Ability to work effectively in a fast-paced, team-oriented environment. Proficient in using IT systems and managing data accurately. A proactive approach to problem-solving and service delivery.What We Offer Competitive salary and benefits package. Opportunities for career development and progression. A supportive and inclusive working environment. The chance to be part of a team that values quality and customer care.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting