Facilities Management Services

Client Support Advisor

📞 Client Support Advisor 📍 Location: Manchester📅 Contract Type: Full-time, Permanent About the Role:Wates Property Services is seeking a proactive and customer-focused Client Support Advisor to join our team in Manchester, supporting our valued client IWG. This role is key to ensuring smooth communication, efficient service delivery, and a high standard of client satisfaction across a dynamic property portfolio.Key Responsibilities: Act as the first point of contact for client queries, ensuring timely and professional responses Coordinate and monitor reactive and planned maintenance requests, ensuring they are logged, tracked, and resolved efficiently Liaise with engineers, contractors, and internal teams to ensure service delivery meets agreed standards Maintain accurate records and documentation using internal systems Support reporting and performance tracking for client KPIs and SLAs Build strong working relationships with client representatives and site teamsWhat We’re Looking For: Previous experience in a client support, helpdesk, or facilities coordination role Excellent communication and interpersonal skills Strong organisational skills and attention to detail Ability to manage multiple tasks and prioritise effectively Proficiency in Microsoft Office and experience with CAFM or similar systems (desirable) A positive, solution-focused attitude and commitment to delivering great serviceWhat We Offer: Competitive salary and benefits package Opportunities for training and career development Supportive and collaborative team environment A chance to work with a leading property services provider on a high-profile contractGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Mobile Engineer

🔧 Mobile Engineer 📍 Location: Southampton and surrounding Hampshire area📅 Contract Type: Full-time, Permanent About the Role:Wates Property Services is looking for a skilled and reliable Mobile Engineer to join our team supporting the Hampshire Blue Light contract. This role involves delivering planned and reactive maintenance across multiple sites, ensuring critical infrastructure remains safe, operational, and compliant.Key Responsibilities: Carry out a wide range of building services maintenance tasks, including electrical, mechanical, and general fabric repairs Respond promptly to reactive maintenance requests across designated sites Conduct routine inspections and preventative maintenance to ensure optimal performance of building systems Maintain accurate records of work completed and materials used Ensure compliance with health and safety regulations and site-specific procedures Provide excellent customer service and represent Wates professionally at all timesWhat We’re Looking For: Proven experience in a mobile engineering or multi-skilled maintenance role Relevant trade qualifications (e.g., electrical, mechanical, or building fabric) Full UK driving licence (essential) Strong problem-solving skills and a proactive approach to maintenance Ability to work independently and manage a varied workload across multiple locations Excellent communication and interpersonal skillsWhat We Offer: Competitive salary and benefits package Company vehicle and fuel card Opportunities for training and career development Supportive and collaborative working environment A chance to work on a meaningful contract supporting emergency services infrastructureGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Resident Engineer

About the Role:Wates Property Services is seeking a skilled and proactive Resident Engineer to join our on-site team at the prestigious Bentall Centre in Kingston upon Thames. This is a fantastic opportunity to work in a high-profile retail and commercial environment, supporting our client JLL in delivering exceptional facilities management services.Key Responsibilities: Carry out planned preventative maintenance (PPM) and reactive maintenance across the site Ensure all building systems, including HVAC, lighting, and electrical systems, are operating efficiently Respond promptly to service requests and breakdowns, ensuring minimal disruption to tenants and visitors Maintain accurate records of work completed and materials used Liaise with contractors and suppliers as required Ensure compliance with all health and safety regulations and site proceduresWhat We’re Looking For: Proven experience in a similar engineering or maintenance role, ideally within a commercial or retail environment Relevant qualifications in electrical or mechanical engineering (e.g., City & Guilds, NVQ, or equivalent) Strong problem-solving skills and a proactive approach to maintenance Excellent communication and interpersonal skills Ability to work independently and as part of a wider facilities teamWhat We Offer: Competitive salary and benefits package Opportunity to work in a landmark location with a leading property services provider Ongoing training and development Supportive and collaborative working environmentGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Skilled Fabric Technician

Location: Scotland Edinburgh/GlasgowJob Type: Full-Time, PermanentJob Overview:We are seeking a skilled and proactive Mobile Building Fabric Engineer to join our team. The successful candidate will be responsible for carrying out a wide range of fabric maintenance, repair, and painting tasks across multiple client sites. This role requires a versatile and hands-on professional with expertise in building maintenance, handyman services, and painting/decorating.Key Responsibilities:· Perform general building fabric maintenance, including repairs to doors, floors, ceilings, walls, and fixtures.· Conduct routine inspections and preventive maintenance tasks.· Carry out minor plumbing, carpentry, and fabric works as required.· Perform internal and external painting and decorating tasks, ensuring high-quality finishes.· Assist with general handyman duties, including furniture assembly, Painting, and basic repairs.· Respond promptly to reactive maintenance requests and resolve issues efficiently.· Ensure compliance with health and safety regulations while working on-site.· Keep accurate records of work completed, materials used, and report any issues requiring further attention.· Liaise with clients and colleagues professionally to ensure excellent service delivery.Requirements:· Proven experience as a Fabric Engineer, Handyman, or similar role in building maintenance.· Strong skills in carpentry, painting, plastering, tiling, and general building repairs.· Basic plumbing and electrical knowledge is advantageous.· Ability to work independently and manage a varied workload efficiently.· Excellent problem-solving skills and attention to detail.· Full UK driving licence (for mobile roles).· Good communication and customer service skills.· Ability to use basic hand and power tools safely.· CSCS card (preferred but not essential).Benefits:· Competitive salary and overtime opportunities.· Company vehicle and fuel card provided.· Tools and uniform supplied.· Pension scheme and holiday allowance.· Ongoing training and development opportunities.Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.If you are a skilled and adaptable professional looking for a new challenge in a dynamic environment, we encourage you to apply for this exciting opportunity!To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting