Facilities Management Services

Supervisor FM

🔧 Supervisor (Facilities Management)📍 Southern England (Field-based)📅 Full-time ¦ Permanent🏢 WPSAre you an experienced FM Supervisor looking to take the next step in your career with a company that values quality, safety, and people? WPS is seeking a proactive and driven A/C Qualified Supervisor (FM) to join our team, covering a portfolio of sites across Southern England.💼 About the RoleAs a Supervisor within our Facilities Management division, you’ll be responsible for overseeing the delivery of planned and reactive maintenance services across a range of public sector and commercial properties. You’ll lead a team of operatives and subcontractors, ensuring works are completed safely, on time, and to the highest standards.🛠 Key Responsibilities Supervise day-to-day FM operations across multiple sites Ensure compliance with health & safety and statutory regulations Manage and coordinate subcontractors and in-house teams Conduct site inspections, audits, and quality checks Liaise with clients and stakeholders to ensure service excellence Support the delivery of KPIs and contractual obligations Maintain accurate records and reporting via CAFM systems Approver for AC Compliance paperwork from our portfolio’s👤 About YouWe’re looking for someone with: Proven experience in a supervisory role within FM or building maintenance Strong knowledge of H&S legislation and compliance Excellent communication and organisational skills A full UK driving licence (essential) Relevant trade qualifications or FM certifications (essential) Fgas cat 1 & Level 2 or equivalent refrigerant trade qualifications🌟 What We Offer Competitive salary + company van Pension & life assurance Opportunities for career progression and professional development A supportive and inclusive working environmentGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Client Support Advisor

🌟 We're Hiring: Client Support Advisor 🌟📍 Location: Manchester🕒 Type: Full-time, Permanent💬 Are you a customer service superstar ready for your next challenge?Join our fabulous team and make a real impact! We're looking for someone who’s passionate about delivering outstanding service while keeping things friendly and professional.🔧 What You’ll Be DoingYou’ll be the heartbeat of our FM Helpdesk (experience here is a bonus, not a must!):✅ Delivering top-tier service to clients and contractors✅ Building strong relationships across the business✅ Managing emails and calls with confidence✅ Handling queries and assigning jobs efficiently✅ Chasing up outstanding tasks✅ Keeping systems updated for full transparency✅ Ensuring maintenance is processed on time✅ Communicating daily with contractors✅ Challenging unnecessary call-outs✅ Collaborating with site managers and engineers✅ Working to meet business KPIs✅ Maintaining professionalism at all times💡 Bonus: If you’ve worked with quoted works before, we’d love to hear from you!🧠 What You’ll BringWe’re looking for someone who is:🌟 Tenacious & results-driven💻 IT literate📞 Confident and reassuring on the phone📋 Great at multitasking and prioritising😊 Friendly and professional🔍 Always looking for ways to improve🚀 Ambitious and eager to grow🎓 What We Offer💰 Competitive Salary🩺 Private Medical Insurance🏖️ 22 Days Holiday + Bank Holidays💪 Health & Wellness Programme👶 Industry-Leading Family Leave📚 Learning & Development Opportunities💼 5% Employer Pension Contribution👨‍👩‍👧‍👦 Maternity: 26 weeks fully paid👨‍👧 Paternity: 12 weeks fully paid🏢 About WPS Facilities ManagementWe provide technically led FM solutions to some of the UK’s best-known companies. From planned maintenance to reactive services, we’re proud to deliver excellence in demanding environments.📌 This is an office-based role.🚀 Ready to Join Us?Be part of a close-knit, fun team and help shape the future of Customer Care at Wates FM — and your own career!Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Clinet Support Advisor

🧩 Client Support Advisor📍 Location: Manchester WPS is looking for a highly organised and customer-focused Client Support Advisor to join our team based in our Manchester office. This role is central to ensuring smooth communication and coordination between our service delivery teams and clients, helping us maintain our reputation for excellence and reliability.🔍 Key Responsibilities: Act as the first point of contact for client queries, ensuring timely and professional responses. Support the planning and scheduling of works, liaising with internal teams and subcontractors. Maintain accurate records and updates within CAFM systems. Monitor service delivery against KPIs and SLAs, escalating issues where necessary. Assist with compliance documentation and reporting. Provide administrative support to the wider team, including data entry, reporting, and document management.✅ What We’re Looking For: Previous experience in a client support, helpdesk, or service coordination role (FM or property services background desirable). Strong communication and interpersonal skills. Proficiency in Microsoft Office and CAFM systems. Ability to manage multiple tasks and prioritise effectively. A proactive approach and commitment to delivering excellent customer service.🌟 What We Offer: A supportive and inclusive working environment. Opportunities for career development and training. Competitive salary and benefits package. The chance to be part of a dynamic team delivering essential services across the region.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Senior Administrator

📍 Location: Southampton (Hampshire Blue Light)WPS is seeking a proactive and experienced Senior Administrator to join our directly employed client support team on the Hampshire Blue Light contract in Southampton. This is a key service lead role focused on ensuring the successful delivery of planning and compliance activities aligned with contractual KPIs and SLAs.🔍 Key Responsibilities: Lead the planning and issuing of PPMs for both self-delivery and subcontractor teams. Ensure quality assurance of task descriptions and alignment with site-specific assets and contractual deliverables. Maintain and develop a 52-week planner to meet service obligations. Oversee compliance documentation including RAMS, COSHH assessments, competency records, and environmental plans. Support development of systems for non-conformance, risk management, and quotation tracking. Lead a small team and manage daily deliverables, job status reviews, and contractor work instructions. Communicate key outputs to internal teams and external stakeholders.✅ What We’re Looking For: Proven experience in service desk or FM management, ideally with CAFM systems. Strong operational and commercial understanding of service delivery. Engineering background desirable or transferable experience in hard services. Excellent attention to detail and ability to drive tasks through to completion. Strong leadership, communication, and influencing skills.🌟 What We Offer: A collaborative and inclusive working environment. Opportunities for career development and continuous improvement. Competitive salary and benefits package. The chance to lead service excellence on a high-profile public sector contract.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting