Facilities Management Services

Support Services Operations Manager

Support Services Director / Operations ManagerLocation: Manchester (preferred)About the RoleWPS is looking for an experienced Support Services Director / Operations Manager to lead and evolve our business support functions across our Facilities Management (FM) division.This senior leadership role ensures the smooth, compliant and high‑performing delivery of customer service, statutory compliance, business systems and service-to-cash processes across the operation.You will be a key figure within the Senior Operations Team, driving operational excellence, enabling exceptional customer experience and supporting business growth.Key ResponsibilitiesCustomer Experience & Team Leadership Lead and develop the Customer Services team, ensuring delivery against contractual KPIs. Manage communication standards for internal and external customers. Foster a high‑performing, collaborative, customer‑focused culture.Systems, Compliance & Business Processes Manage and maintain statutory compliance processes across ACT, working closely with the ACT team. Act as the primary link between Wates FM and IT for Concept and ACT systems. Oversee contract support teams to ensure adherence to the Operating Framework. Drive key outputs from Project Anchor. Own and continuously improve service‑to‑cash processes and supporting business systems.SHEQ & Governance Oversee all SHEQ‑related administration, ensuring compliance with safety, quality, environmental and security requirements. Ensure timely close‑out of ACT actions and effective communication across teams.Communication & Stakeholder Engagement Provide clear, consistent updates to SLT on performance, risks and opportunities. Support bids, tenders and client presentations where required. Develop reporting processes that enhance service delivery and profitability.What We’re Looking ForKnowledge & Experience Strong FM background with proven experience in business systems, processes and operational delivery. Experience in a similar senior operations or support services role. Good understanding of statutory compliance and Health & Safety processes. Deep knowledge of service‑to‑cash processes and KPI management. Familiarity with Concept and ACT systems (highly desirable).Qualifications Degree-level qualification or equivalent experience. IWFM membership desirable but not essential.Skills Excellent organisational skills and attention to detail. Ability to interpret complex data and develop meaningful insights. Strong relationship builder and communicator at all levels. Confident presenter with strong negotiation and influencing skills. Highly IT‑literate with strong understanding of business applications. A strong starter‑finisher with a drive for continuous improvement.Behaviours A credible, inspiring leader focused on delivering value. Honest, reliable and committed to operational excellence. Proactively identifies risks, opportunities and process improvements. Collaborative mindset and proactive partner to bidding and wider teams.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

National Operations Manager

National Operations ManagerLocation: UK-wideSalary: Competitive + BenefitsContract: Full-time, PermanentWe’re looking for an experienced National Operations Manager to lead the delivery of a £20m+ engineering reactive and maintenance service across multiple contracts. This is a high‑impact role responsible for operational performance, commercial success, and building strong, motivated teams that deliver excellent customer outcomes.What you’ll be doing Leading day‑to‑day service operations to meet contractual KPIs and deliver exceptional performance Managing resources, implementing robust processes, and ensuring full compliance with Health & Safety and quality standards Driving commercial performance in partnership with the commercial team Developing and coaching a high-performing team, including Contract Managers, Supervisors and Operatives Building strong client relationships and identifying new business opportunities Overseeing budgets, reporting, and performance reviews Deputising for the Technical Services Director when requiredWhat we’re looking for Minimum HNC in Construction (or equivalent) Proven leadership experience in construction, building maintenance, or social housing Strong financial, commercial and operational management capability Excellent communication, leadership, and problem‑solving skills Ability to manage multiple projects, teams and priorities effectively High level of SHEQ awareness and commitment to continuous improvement IT‑proficient (Microsoft Office)Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Foot Mobile Engineer

Foot Mobile Engineer – LondonExperience: Experienced Engineer (Residential preferred)About the RoleWe are looking for an experienced Foot Mobile Engineer to join our team, supporting residential sites across Stratford and Lewisham, Blackfriars and Harrow on the Hill. This is a great opportunity for a skilled, customer‑focused engineer who enjoys working independently, travelling between sites, and delivering high‑quality repairs and maintenance.Key Responsibilities Carry out day‑to‑day maintenance, repairs, and reactive works within residential properties Diagnose faults and complete all work to a high standard, ensuring resident satisfaction Manage workload effectively to meet SLAs and service targets Maintain accurate records of works completed using mobile technology Ensure compliance with health & safety procedures at all times Represent WPS professionally while working across assigned areasAbout YouWe’re looking for someone who brings: Proven experience in a similar engineering or maintenance role Residential property maintenance experience (preferred) Strong technical skills across multiple trades (e.g., plumbing, carpentry, basic electrical) Excellent customer service and communication skills Ability to work independently and manage your own diary A positive, proactive attitude and commitment to high‑quality workWhat We Offer Competitive salary and benefits package Travel expenses covered Training and development opportunities Supportive team environment within a respected UK property services providerLocations CoveredThis is a foot mobile role covering: Stratford Blackfriars Lewisham Harrow on the Hill (Travel between these areas will be covered by zone 1-6 travel card allowance.)Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Account Manager

Account Manager Location: Saffron Walden About the Role WPS have an exciting opportunity for a technically strong Account Manager to lead and develop our operational delivery for a key client. Based in Saffron Walden, you will provide operational leadership, technical management, commercial oversight, and exceptional service standards across a diverse environment. We’re looking for a confident leader with experience managing multidisciplinary teams, ensuring compliance, driving performance, and delivering highquality hard FM services. This is an excellent opportunity for someone who thrives in a dynamic environment and wants to further their career within a supportive and ambitious organisation. Key Responsibilities As an Account Manager, you will: Lead, motivate and inspire the Wates FM team to deliver firstclass hard M&E and fabric service provision Provide visible leadership and build strong partnerships with key client stakeholders Ensure full compliance with statutory, quality, safety, environmental and Wates standards, promoting a Zero Harm culture Drive commercial best practice, managing budgets, P&L performance and ensuring contractual KPIs/SLAs are met Manage external specialists and suppliers to ensure performance, reporting accuracy and value for money Lead change management initiatives and present confidently to senior management, clients and internal teams About You We’re looking for someone who brings: Experience in a similar FM or transferable environment, ideally managing multidiverse technical teams Recognised technical qualification and IOSH (or equivalent) Strong financial and commercial acumen with proven P&L management experience Excellent interpersonal, communication and problemsolving skills Ability to build strong client relationships and lead teams through change Confidence in presenting complex information to senior stakeholders This is a fantastic opportunity to be part of a talented and supportive team that will help you grow and progress your career. What We Offer Competitive salary Travel costs covered to any Wates sites (HMRC advisory rates apply) Outstanding learning and development opportunities Industryleading family leave policies (26 weeks fully paid maternity, 8 weeks fully paid paternity) Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting