Facilities Management

Providing facilities management services to our public and private sector customers

A growing provider of facilities management services in the UK.

With our engineering and technical excellence, we can deliver the full range of modern facilities management services, using sustainable technologies and whole-life FM solutions to provide the best value for our customers. 

Our experience in design, build and fit-out means we understand the lifecycle of different types of buildings as well as what’s required to fully optimise our customers’ single or multi-site operations. Our patented assurance compliance tool – ACT, also means the assets we managed are fully compliant and auditable within four clicks at any one time.

Five years

of zero harm recorded across the business

500+

buildings managed

£14.5m

new business won in 2023

297

employees in 2023

As well as hard facilities management services we provide integrated asset and compliance

A ROUND-THE-CLOCK SERVICE

Facilities Management services we specialise in:

  • Self-delivered ‘hard’ M&E services – we keep mechanical and electrical equipment fully functional, so you’ll never have to worry about downtime.
  • Integrated total facilities management (ITFM) services –we offer catering, cleaning, service desk, security, Computer Aided Facility Management (CAFM), and porterage services, through our trusted partners and suppliers.
  • Statutory compliance – our Assurance Compliance Tool (ACT) ensures you’ll always be confident of meeting current legislation and regulatory standards, without the need for constant site visits.
  • Integrated asset management – we take a meticulously planned, step-by-step approach to managing your assets, so your buildings are optimised, and sites always run smoothly.
  • Wider Wates Group capabilities –we can provide a range of services such as Building Information Model (BIM), fit-out and refurbishment, and environment, social, and governance (ESG) services.

Leading performance

As a leading Facilities Management company, we get to the heart of our customers’ needs by fully understanding their business operations and vision for the future; resulting in long-lasting relationships and the delivery of efficient, optimised buildings. 

Expertise

Our expertise in data security, infrastructure management, building and employee safety and wellbeing means we can help you transform your operations and run more effective and efficient buildings.

Adaptable and scalable

Having a wide range of customers across the country means we’re not only able to adapt to meet individual business needs, but we can manage projects nationally, scaling quickly to meet your requirements.

OUR PROJECTS

Learn more about our work

Collaborative ESG

A Collaborative ESG Journey

We have been delivering a range of FM services on behalf of a key client for three years. This contract has grown from an initial four sites to 32 because of our collaborative approach as a trusted FM partner.

Commercial
Twycross Zoo

Twycross Zoo

We have provided M&E, fabric maintenance, minor project works and horticulture services to Twycross since June 2016.

Sport and Leisure
West Midlands Police HQ

Facilities Management At West Midlands Police HQ

The award of our first public sector facilities management contract for West Midlands Police.

Emergency Services
3

CAREERS IN FACILITIES MANAGEMENT

Want to be part of our team?

Mechanical Engineer

Location: Birmingham

Job Type: Engineering

Application Deadline: 20-05-2025

MOBILE ENGINEERHere at Wates, we have a fantastic opportunity for a Mobile Engineer to join our Facilities Management mobile team supporting our blue-light clients based in the West Midlands Region.The main objective is for you to carry out Planned Preventative Maintenance (PPM) to Mechanical plant, including Reactive Maintenance and extra works/emergencies in accordance with the contract requirements on Mechanical Services at their high security site.The successful candidate will need to pass NPPV LV3 Vetting.To be successful in this role, you will ideally have the following:• Knowledge of mechanical and building services maintenance• Previous FM experience managing sites• Strong Mechanical Experience• Plumbing or Mechanical qualification such as NVQ or City & Guilds.• Good knowledge of a plant room and day to day building maintenance• Advanced vetting to NPPV 3 or be willing to undertake vetting.Key Accountabilities will include:• Ensure all works are delivered in guidance of the legislation and contractual obligations• Utilise CAFM/PDA technology for real time job updates, and provide detailed/comprehensive reports on works delivered• To respond in a prompt and effective manner to all reactive maintenance issues and help desk requests associated with the mechanical systems• To respond to call outs and cover breakdowns and emergencies associated with the mechanical services aspects of the contract as required.WHAT WE OFFER· Competitive salary, plus performance related reviews, opportunities for growth and advancement within the team· Van, Extensive corporate benefits including, Pension, Health and Wellness programme, 22 days holidays + bank holidays and much more…· Excellent range of learning and development activity to support your career progression.· Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/*Given the nature of this position, you will need to undergo a Counter Terrorist Check (CTC)/Level 1B at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Technical Supervisor

Location: Romford

Job Type: Engineering

Application Deadline: 31-05-2025

The VacancyTECHNICAL SERVICES SUPERVISOR We are looking for an experienced Technical Services Supervisor to lead the day-to-day operations by driving excellence and first-class sustainable M&E, projects and compliance providing management, added value and development for a key client covering the South East region of a large national contract. The role reports into a Technical Services Manager who has overall regional responsibility. The key responsibilities of this role include. •  Day-to-Day responsibility of a region within a large contract overseeing an engineering workforce delivering M&E services, Compliance and OF delivery. Supporting with the management and delivery of Extra Works and M&E Projects. •  Managing, driving and development of direct reports ensuring all mandatory training is in place with a robust succession plan in place for all roles.    •  Engagement with the Supply Chain to drive safety, compliance and PPE standards. •  Input into MI reports for clients presented at regular KPI meetings. Key stakeholder management and delivery of high standards of client satisfaction.•  Lead on all external client audits working in collaboration with the auditor owning the close out of any actions To be successful in this role you will be client facing able to communicate clearly and concisely. Alongside this, you will have excellent diligence and promote ownership through to closure. We are looking for an individual with a proven solid experience in working at a supervisor level delivering high quality hard M&E services in a client-driven multi-site environment, and good working knowledge of Health & Safety Legislation. You will have a robust technical background with a professional qualification and practical experience in a trade – Electrical, Mechanical, Gas or F-Gas. Desirable is a BIFM qualification or equivalent, IOSH certificate and experience in computer PPM management systems (e.g. ELogbooks). Experience in the managing agent sector preferred but not essential.WHAT WE OFFER Competitive salary Travel / Car allowance covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Handyman

Location: Edinburgh

Job Type: Engineering

Application Deadline: 30-06-2025

Job Title: Mobile Building Fabric Engineer Wates FMLocation: Scotland Edinburgh/GlasgowJob Type: Full-Time, PermanentJob Overview:We are seeking a skilled and proactive Mobile Building Fabric Engineer to join our team. The successful candidate will be responsible for carrying out a wide range of fabric maintenance, repair, and painting tasks across multiple client sites. This role requires a versatile and hands-on professional with expertise in building maintenance, handyman services, and painting/decorating.Key Responsibilities:· Perform general building fabric maintenance, including repairs to doors, floors, ceilings, walls, and fixtures.· Conduct routine inspections and preventive maintenance tasks.· Carry out minor plumbing, carpentry, and fabric works as required.· Perform internal and external painting and decorating tasks, ensuring high-quality finishes.· Assist with general handyman duties, including furniture assembly, Painting, and basic repairs.· Respond promptly to reactive maintenance requests and resolve issues efficiently.· Ensure compliance with health and safety regulations while working on-site.· Keep accurate records of work completed, materials used, and report any issues requiring further attention.· Liaise with clients and colleagues professionally to ensure excellent service delivery.Requirements:· Proven experience as a Fabric Engineer, Handyman, or similar role in building maintenance.· Strong skills in carpentry, painting, plastering, tiling, and general building repairs.· Basic plumbing and electrical knowledge is advantageous.· Ability to work independently and manage a varied workload efficiently.· Excellent problem-solving skills and attention to detail.· Full UK driving licence (for mobile roles).· Good communication and customer service skills.· Ability to use basic hand and power tools safely.· CSCS card (preferred but not essential).Benefits:· Competitive salary and overtime opportunities.· Company vehicle and fuel card provided.· Tools and uniform supplied.· Pension scheme and holiday allowance.· Ongoing training and development opportunities.Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.If you are a skilled and adaptable professional looking for a new challenge in a dynamic environment, we encourage you to apply for this exciting opportunity!To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Client Support Team Leader

Location: Manchester

Job Type: Clerical & Administration

Application Deadline: 31-05-2025

CLIENT SUPPORT TEAM LEADER  We have a fantastic opportunity for an experienced Client Support Team Leader to join our FM team in Manchester. The primary focus of this role will be to take line management responsibility of the client support delivery for our new national client and a directly employed client support team.    The Client Support team is an integral part of Wates FM. Working as a Team Leader within Client Support you will be a central point of escalation for a team responsible for customers and operational colleagues in the raising, allocation, and completion of jobs. With direct support from the Account Manager and a wider client operations network, you will have autonomy and responsibility to provide a first contact solution which meets our client’s needs and a first level of escalation for our team and colleagues.    Key responsibilities for a Client Support Team Leader include:   • Oversee daily deliverables and complete daily review of job status from all systems  • Lead a team to deliver against contract KPI’s   • Support and drive outputs on administration of the assigned accounts & CAFM updates    • Manage updates on outsourced and Contractor work instructions  • Support with leadership of a small team, to drive operational delivery within the mobile business for the client  • Oversee and ensure the team monitor all Sub contractors, and info is obtained and maintained, including associated RAMS & attendance updates.  • Manage, monitor, and record performance including exception reporting of the respective accounts within your remit    We are looking for an individual with a proven experience in service desk management and the management of works delivery and management via CAFM to align with KPI and SLA delivery. An Engineering background is desirable.     To be successful in this role you will have highly effective management skills and be able to communicate clearly and concisely. Alongside this, you will have excellent attention to detail and promote ownership through to closure.     WHAT WE OFFER  Competitive salary  Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more…  Excellent range of learning and development activity to support your career progression.  Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.  To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/    Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

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