Facilities Management Services

Client Support Advisor

The VacancyCLIENT SUPPORT ADVISOR Are you providing amazing customer service in your current role but ready for the next step? We are currently recruiting for a Client Support Advisor to join our fabulous team on a full time, permanent basis based in Manchester. We’re looking for someone who has a passion for delivering outstanding customer service whilst being professional and friendly at all times! It’d be amazing (but not essential) if you have previous experience of working on an FM Helpdesk in a busy environment because this is what you’ll be doing: • Delivering great customer service to our clients and contractors • Building outstanding working relationships with our clients, contractors and other functions within the business • Managing emails and phone calls • Dealing with enquiries from clients and contractors • Supporting clients and contractors with any queries • Assigning jobs to contractors within an agreed time frame • Chasing up jobs that have not been accepted/attended to • Managing and updating business-critical issues daily • Updating systems to ensure complete transparency • Ensuring that maintenance work is processed in a timely manner • Communicating with contractors daily, to minimise overdue work • Challenging unnecessary call-outs and response times • Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues • Operating and being measured against business KPIs • Demonstrating professionalism at all times This particular position will involve the raising and administration of a high volume of quoted works so if that is a process you are familiar with then please apply! To be successful you’ll need to be: • Tenacious and results orientated • IT literate • Confident, efficient and reassuring on the phone • Great at prioritising and multi-tasking • Friendly and professional • Looking for ways we can do things better • Ambitious and keen to progress We’ll give you full training as part of your induction as well as the opportunity to make the role your own. You’ll be part of a close, fun team and be fundamental to shaping the future success of Customer Care within Wates FM and of course your own career aspirations! WPS Facilities Management successfully provides Facilities Management services in technically demanding environments, and our portfolio includes some of the UK’s best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations. This is an office based position. WHAT WE OFFER Competitive salary Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Contract Support Administrator

CONTRACT SUPPORT ADMINWe have an exciting opportunity for an experienced Contract Support Admin to join the team at our offices in Manchester where the focus of this role will be to deliver robust, high quality and cost-effective solutions to support our clients on core business requirements and provide contract support administration.ABOUT THE ROLE We are looking for you to have experience of working in a similar role with experience of Microsoft Office Applications, Concept and Mosaic, and have knowledge of finance processes and an understanding of basic financial concepts such as revenue, cost, and profit. To be successful in the role you will be an excellent communicator with great attention to detail and a self-starter with the ability to plan and organise your time effectively. Some of the other Key Accountabilities as Contract Support Admin include: • Update the client Concept system and Quote Tracker/Contractor Call out Tracker • Report on PPM works and Raise call outs to contractors for reactive works, raise quotations and submit to clients for both reactive and project works. • Compile monthly breakdown for Invoicing extra works • Log engineering holidays on tracker and Input overtime for monthly paid engineers Wates FM successfully provides Facilities Management services in technically demanding environments, and our portfolio includes some of the UK’s best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations. This is an office-based position. WHAT WE OFFER Competitive salary Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ **Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Resident Engineer

RESIDENT ENGINEER (Electrical Bias)Wates have excellent opportunity for an experienced Resident Engineer to join the team based at QinetiQ – Fort Halstead. ABOUT THE ROLEThe primary focus of this role will be to conduct planned preventative maintenance and reactive works on the buildings plant, equipment, and systems, as well as respond to site engineering emergencies on behalf of our clients.As the Resident Engineer, the day-to-day running of M&E tasks on site will be your responsibility. The ability to effectively time-manage while taking ownership will be essential.You should have effective communication skills to liaise with the clients site management team, helpdesk and other engineers.You should be confident in your proven ability to effectively multi-task, work to deadlines & problem solve on the job.You will also need some experience with Microsoft Excel, Word and Outlook. Some experience using a CAFM system would be an advantage but not essential as training will be given.Wates is proud of its Zero-Harm policy so you will be expected to promote health & safety excellence at all times.This is a terrific opportunity to progress your career as part of a talented, diverse, and supportive team with excellent opportunity to increase skills with training.Some of the other key Accountabilities as a Resident Engineer include:• Using the clients CAFM system, accepting jobs, ensure job SLA’S are not breached, providing meaningful updates and uploading paperwork for the client to review.• Supervise subcontractors effectively. Ensuring their Method Statements and Risk Assessments are relevant and signed off.• Ensure compliance with all Company policies and procedures. Basic Fire Doors inspections (training will be provided) Basic Plumbing skills would also be an advantage.WHAT WE OFFER Competitive salary On call rota, overtime can be available. Supplied PPE, tools, and uniform. Mobile Phone and Laptop provided. Ability to buy holiday (up to 5 days) Employee Assistance programme (EAP) Employee discounts with various brands Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity.To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/Due to the nature of this role, it is essential that a DBS check is carried out as part of our employment process.

Foot Mobile Engineer

FOOT MOBILE ENGINEERWates have excellent opportunity for an experienced Mobile Foot Engineer to join the team on our client's offices in Central London.ABOUT THE ROLEThe primary focus of this role will be to conduct planned preventative Mechanically, Electrically, Multi-disciplined, AC biased maintenance and reactive works to the buildings plant, equipment, and systems, as well as respond to site engineering emergencies on behalf of our clients.What is important to us is your natural communication skills to deliver high levels of customer service at all times, your ability to effectively multi-task, work to tight deadlines and problem solve on the job; whilst always promoting health & safety excellence.Having the relevant qualifications and experience for your discipline is essential for your success in this role however, what is most important to us is your effective communication skills which always enable delivery of prominent levels of customer service. You will also be confident is your proven ability to effectively multi-task, work to tight deadlines and problem solve on the job; whilst always promoting health & safety excellence.This is a terrific opportunity to progress your career as part of a talented, diverse, and supportive team.Some of the other Key Accountabilities as Mobile Foot Engineer include: Electrical or Mechanical qualification such as NVQ or City & Guilds. Ensure that Method Statements and Risk Assessments are prepared for all tasks conducted to provide safe working practices. Supervise subcontractors effectively. Record all reactive and PPM tasks accurately and in detail using report sheets and ensure signed by the client weekly. Ensure compliance with all Company policies and procedures. Good knowledge of a plant room and day to day building maintenanceWHAT WE OFFER Competitive salary Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/*Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting