Facilities Management Services

Client Support Administrator

CLIENT SUPPORT ADMINISTRATOR We have an exciting opportunity for an experienced, full time Client Support Administrator to join the team at our offices in Southampton, to support Wates FM in delivering a comprehensive, first-class, maintenance service. This role provides a positive, professional, and seamless link between all members of the management team and support all staff working on the account and ensures the effective provision of help desk and financial administration. ABOUT THE ROLE It is important to us that we get the right person for the role so, to be seriously considered, it would be great if you can bring us strong administration experience in a busy, client-driven environment, and experience of having worked in Facilities Management before and working knowledge of CAFM systems (elog systems). NVQ / SVQ in Customer Services Level 1-4 (Preferred but not essential) We do need you to have solid written and verbal communication skills, as well as highly PC literate with proficiency in the use of Microsoft Office Suite, Concept Evolution and other IT systems, and the ability to multitask and manage your time effectively, prioritising the right tasks. This is a terrific opportunity to progress your career as part of a talented, diverse, and supportive team. Some of the other Key Accountabilities as Client Support Administrator include: Workflow management of all jobs through CAFM system. Logging, updating, closure and reporting against all PPM and reactive tasks. Assignment and allocation of jobs to be tasked through the site Account Manager and Supervisor. Procurement through the systems for parts, materials or contracted services required by Wates and Client team. This may include obtaining pricing for quotes as requested by the site Account Manager or Supervisor. Administration of cash processes required by Wates and Client, including management of accounts payable workflows and financial housekeeping activities. Administration and management of compliance records and documentation through ACT, Client systems and logbooks held on site. You will face a wide variety of demands every day so it is vital you can prioritise and work through them whilst remaining cool, calm, and composed. WPS successfully provides Facilities Management services in technically demanding environments, and our portfolio includes some of the UK’s best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations. This is an office based position. WHAT WE OFFER Competitive salary Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/    Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Mobilisation Project Manager

Mobilisation ManagerLocation: UK (Remote with travel as required)Contract Type: PermanentAbout the RoleWe are thrilled to be driving the growth of WPS by recruiting a talented Mobilisation Manager. In this role, you’ll lead the successful transition of newly awarded facilities management (FM) contracts from tender stage through to steady state. You’ll ensure mobilisation activities are delivered on time, within budget, and to the highest standards, aligning with client expectations and operational objectives.Key Responsibilities Project Mobilisation: Lead end-to-end mobilisation of FM services, develop plans, manage timelines, and ensure smooth handover to operational teams. Stakeholder Engagement: Build strong relationships with clients, internal teams, and supply chain partners; communicate progress and risks effectively. Operational Readiness: Coordinate inductions, compliance, and resource allocation to ensure service standards are met. Commercial & Financial Oversight: Support cost models, monitor budgets, and ensure profitability targets are achieved. Continuous Improvement: Apply best practices, maintain governance frameworks, and lead post-mobilisation reviews. Carry out post go live inspections. Champion the customer experience: Own and enhance our client engagement processes, ensuring satisfaction and loyalty through innovative approaches. About You Proven experience in project or mobilisation management within FM (public sector experience preferred). Strong knowledge of hard and soft FM services (e.g., cleaning, catering, M&E). Excellent planning, organisational, and stakeholder management skills. Financial acumen and ability to support commercial decisions. Willingness to travel nationally as required.What We Offer Competitive salary and benefits package. Opportunities for career progression within Wates Group. A collaborative and inclusive working environment.Apply TodayTake the lead in shaping successful FM contract transitions. Apply now to join our team!Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Supervisor FM

Supervisor – Facilities Management ¦ Hard Services ¦ M&E MaintenanceLocation: Bromley, Kent WPS is excited to offer an excellent opportunity for an internal team member to step into the role of FM Supervisor, leading a skilled team of engineers to deliver exceptional and sustainable hard services and M&E maintenance for our prestigious client.About the RoleAs an FM Supervisor, you’ll take ownership of delivering high-quality facilities management services, ensuring customer satisfaction remains at the heart of everything we do. You’ll manage multiple priorities with confidence, resolve day-to-day maintenance issues, and provide hands-on support when required.Holding certifications such as IOSH, NEBOSH, or equivalent health and safety qualifications will give you a strong advantage.Key responsibilities include: Managing subcontractors and suppliers effectively. Preparing accurate quotations for additional works. Responding promptly to reactive maintenance requests. Maintaining compliance and high standards across all operations.Your organisational skills, flexibility, and ability to build strong client relationships will be critical to your success.Why This Role Could Be Perfect for You Lead and develop a team of multi-trade engineers, ensuring compliance with the Wates Operating Framework. Provide cover for engineers’ holidays on resident sites, maximising efficiency through costed supervision and second-man works. Drive daily compliance and champion a culture of Zero Harm. Prepare and present MI reports to clients, ensuring exceptional stakeholder engagement and satisfaction.This is a fantastic opportunity to progress your career within a supportive, diverse, and talented team.Ready to take the next step? Apply now and make a real impact!Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Resident Engineer

Resident Engineer – LondonClient: JLL Are you an experienced engineer looking for a role where you can make a real impact? WPS s is seeking a Resident Engineer to join our team, working on-site with our prestigious client, JLL, in London.About the RoleAs a Resident Engineer, you will be the first point of contact for all technical and maintenance matters on-site. Your responsibilities will include: Delivering planned and reactive maintenance services to ensure building systems operate efficiently. Diagnosing and resolving technical issues promptly to maintain compliance and client satisfaction. Coordinating with contractors and suppliers for specialist works. Maintaining accurate records and reporting on building performance.What We’re Looking For Proven experience in a similar engineering role within commercial property or facilities management. Strong knowledge of building services (electrical, mechanical, HVAC). Excellent problem-solving skills and ability to work independently. Relevant qualifications (e.g., City & Guilds, NVQ, or equivalent).Why Join Wates?At Wates, we value our people and offer: Competitive salary and benefits package. Opportunities for career development and training. A supportive team environment with a focus on excellence and innovation.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting