Facilities Management Services

Project Manager

Project ManagerReporting to: Head of ProjectsLocation: CambridgeAbout the RoleWe are seeking an experienced Project Manager to oversee the successful delivery of engineering and facilities projects from feasibility through to completion. You will play a key role in planning, coordinating, monitoring, and controlling projects to ensure they are delivered on time, within budget, and to agreed quality standards.This role requires strong leadership, excellent organisational skills, and the ability to work collaboratively with internal teams, stakeholders, and clients while operating in line with Wates FM processes and governance.Key ResponsibilitiesAs Project Manager, you will be responsible for: Producing all project documentation from feasibility to completion in accordance with Wates FM processes and required formats Acting as a representative and support function within the Wates FM service Planning, monitoring, and controlling all aspects of assigned projects Coordinating project activities including setting deadlines, allocating responsibilities, and tracking progress Reporting project status, risks, and progress via regular status meetings and reports to the FM Board Maintaining and reviewing detailed project programmes, identifying resource requirements at an early stage Anticipating deviations from plans or schedules and proactively managing stakeholders Identifying business restrictions, drivers, and disruption factors Managing change control in collaboration with operational teams Identifying, analysing, and mitigating risks and issues, taking corrective action where required Defining acceptance criteria for deliverables and supporting stakeholder sign‑off Producing and maintaining accurate project documentation including schedules, reports, meeting minutes, and communication records Closing projects effectively, including end‑of‑project reporting, lessons learned, and sunset meetings Ensuring projects meet quality, compliance, and “fitness for purpose” standardsQualificationsEssential Project Management qualification (PRINCE2) IOSH membership or equivalentDesirable CAFM and reporting systems experience City & Guilds (Electrical / Electronic Craft Studies or Electrical Installation) or equivalent 18th Edition IEE Registration or Electrical Apprenticeship within building maintenance NVQ Level 2–3 (or equivalent) in Electrical or Mechanical disciplines ExperienceEssential Minimum of three years’ experience in a managerial Project Management role within a business‑critical environment Strong capability in planning, forecasting, and change management Proven experience producing clear project plans, reports, and risk management strategies Experience managing engineering projects end‑to‑end Ability to manage meetings effectively and maintain focus on objectives Experience working to strict timescales and document quality standardsDesirable Demonstratable experience within a critical business environment Practical knowledge of Microsoft Project and other Microsoft Office tools Experience operating and controlling business systems Knowledge of CAFM and reporting systems Experience supporting business transformation initiativesPersonal Skills & Attributes Confident, professional communicator with excellent written and verbal skills Client‑focused with a commitment to delivering high‑quality service Highly organised, detail‑oriented, and results‑focused Strong problem‑solving and risk assessment abilities Calm and adaptable under pressure Reliable, flexible, and able to prioritise effectivelyWhy Join Wates? Be part of a respected, industry‑leading facilities management provider Work on impactful projects within a structured and supportive environment Opportunities for professional development and career progressionGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Project Manager

Project ManagerReporting to: Head of ProjectsLocation: LeedsAbout the RoleWe are seeking an experienced Project Manager to lead the successful delivery of engineering and facilities projects for a key client based in Leeds. From feasibility through to completion, you will take full ownership of project planning, coordination, monitoring, and control — ensuring projects are delivered on time, within budget, and to agreed quality and compliance standards.This role requires a confident and proactive leader with excellent organisational skills, capable of working collaboratively with internal teams, suppliers, and clients while operating in line with our processes and governance.Key ResponsibilitiesAs Project Manager, you will be responsible for: Producing all project documentation from feasibility through to completion Acting as a representative, supporting stakeholder and client engagement Planning, monitoring, and controlling all aspects of assigned engineering and facilities projects Coordinating project activities, including setting deadlines, allocating responsibilities, and tracking progress Providing regular project updates, risk reporting, and progress reports through structured meetings and reports to the FM Board Maintaining and reviewing detailed project programmes, identifying resource requirements at an early stage Anticipating deviations from project plans or schedules and proactively managing stakeholders Identifying business restrictions, key drivers, and potential disruption factors Managing change control requirements in collaboration with operational teams Identifying, analysing, and mitigating risks and issues, taking corrective action where required Defining acceptance criteria for project deliverables and supporting stakeholder sign‑off Producing and maintaining accurate documentation, including schedules, reports, meeting minutes, and communication records Closing projects effectively, including end‑of‑project reporting, lessons learned, and sunset meetings Ensuring all projects meet quality, compliance, and “fitness for purpose” standardsQualificationsEssential Project Management qualification (PRINCE2) IOSH membership or equivalentDesirable Experience using CAFM and reporting systems City & Guilds (Electrical / Electronic Craft Studies or Electrical Installation) or equivalent 18th Edition IEE Registration or Electrical Apprenticeship within building maintenance NVQ Level 2–3 (or equivalent) in Electrical or Mechanical disciplinesExperienceEssential Minimum of three years’ experience in a Project Management role within a business‑critical environment Strong capability in project planning, forecasting, and change management Proven experience producing clear, structured project plans, reports, and risk management strategies Experience managing engineering or FM‑related projects end‑to‑end Ability to manage meetings effectively and keep discussions focused on objectives Experience working to strict timescales and documentation quality standardsDesirable Demonstrable experience within a critical or regulated environment Practical knowledge of Microsoft Project and Microsoft Office applications Experience operating and controlling business systems Knowledge of CAFM and performance reporting systems Experience supporting business transformation or improvement initiativesPersonal Skills & Attributes Confident and professional communicator with strong written and verbal skills Client‑focused with a commitment to delivering high‑quality service Highly organised, detail‑oriented, and results‑focused Strong problem‑solving and risk‑assessment abilities Calm, adaptable, and resilient under pressure Reliable, flexible, and able to prioritise workloads effectivelyGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Business Development Manager

🌟 Business Development Manager – FM📍 Hybrid ¦ Office & Client Site Travel ¦ National💼 Full-Time ¦ Competitive Salary + Benefits🏢 WPSAre you a strategic, client-focused professional with a passion for driving growth in the FM sector? Wates Property Services is seeking a Business Development Manager to join our high-performing Work Winning team and help shape the future of our FM offering.🔍 About the RoleAs a key player in our business development strategy, you’ll be responsible for identifying, pursuing, and converting high-margin opportunities across a variety of channels—from negotiated contracts and tenders to strategic partnerships and frameworks.You’ll work closely with clients, consultants, and internal teams to build strong relationships, support bids, and ensure seamless project handovers. Your insights will help us stay ahead of the competition and deliver exceptional service.💡 Key Responsibilities Build and nurture long-term client relationships to secure repeat business. Generate leads and manage a robust pipeline of opportunities. Conduct market and competitor research to inform strategy. Support bid teams with customer insights and win themes. Champion our CRM system (Salesforce) to drive data-led decisions. Create engaging marketing content and represent WPS at industry events. Promote safety, quality, and environmental standards through site visits and campaigns.🎯 What We’re Looking For Proven experience in business development within the FM sector. Strong understanding of maintenance processes and FM contract landscapes. Excellent communication, presentation, and relationship-building skills. Strategic thinker with a proactive, “hunter” mindset. Familiarity with Salesforce or similar CRM systems. BA/BSc Degree (2:1 desirable) or equivalent experience.🤝 Why WPS? Flexible working Opportunities to attend industry events and awards. A collaborative, inclusive culture that values innovation and continuous improvement. Be part of a team that’s shaping the future of FM services.Ready to make your mark and grow with us?Apply now and help us build lasting partnerships and deliver exceptional service.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Client Support Advisor

Client Support AdvisorAccount: AvivaLocation: Hybrid / Remote – ideally based in or around Kingston upon ThamesAbout the RoleWPS are looking for a Client Support Advisor to join our team supporting the Aviva contract. This role plays a key part in delivering a high-quality service to our client and customers, acting as a central point of contact and ensuring requests are handled efficiently and professionally.This is an excellent opportunity for someone with strong customer service or administration experience who enjoys working in a fast-paced environment and values flexible, hybrid working.Key Responsibilities Act as a first point of contact for client and customer enquiries Log, update, and manage service requests accurately via internal systems Liaise with engineers, subcontractors, and internal teams to coordinate works Provide clear updates and maintain excellent communication throughout each job Ensure all tasks are completed in line with service level agreements (SLAs) Maintain accurate records and support reporting where requiredAbout You Previous experience in a customer service, helpdesk, or support-based role Strong communication skills, both verbal and written Confident using IT systems and managing multiple tasks simultaneously Organised, proactive, and customer-focused Experience within property services, repairs, FM, or utilities is desirable but not essentialWhat We Offer Hybrid / remote working with flexibility Opportunity to work on a high-profile Aviva account Supportive team culture within a well-established organisation Long-term career development within WPS Competitive salary and benefits packageGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting