Facilities Management Services

Client Support Advisor

🧩 Client Support Advisor – FM Helpdesk📍 Location: Manchester🕒 Contract: Full-time, PermanentAbout the RoleWPS is seeking a dedicated and customer-focused Client Support Advisor to join our FM Helpdesk team in our Manchester office. This role is integral to the smooth operation of our Customer Care function, supporting both clients and operational colleagues in the raising, allocation, and completion of jobs.As a Client Support Advisor, you will be part of a dynamic team committed to delivering service excellence. You will play a key role in ensuring that customer queries are handled efficiently and professionally, contributing to the overall success of our service delivery.Key Responsibilities Act as a first point of contact for customer queries and job requests. Accurately log, allocate, and monitor jobs through our helpdesk system. Liaise with clients, contractors, and internal teams to ensure timely resolution of issues. Maintain clear and professional communication across all channels. Support the achievement of service level agreements and performance targets. Assist in maintaining accurate records and reports. Contribute to a positive team environment and uphold Wates’ commitment to customer satisfaction.Candidate Profile Previous experience in a customer service or helpdesk role, ideally within FM or property services. Strong communication and interpersonal skills. Ability to work effectively in a fast-paced, team-oriented environment. Proficient in using IT systems and managing data accurately. A proactive approach to problem-solving and service delivery.What We Offer Competitive salary and benefits package. Opportunities for career development and progression. A supportive and inclusive working environment. The chance to be part of a team that values quality and customer care.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Client Support Team Leader

🧭 Client Support Team Leader – FM Helpdesk📍 Location: Manchester🕒 Contract: Full-time, PermanentWe are committed to developing our people through a culture of continuous learning and engagement, fostering an environment that supports both personal and professional growth.Role OverviewWe are seeking a proactive and experienced Client Support Team Leader to join our FM Helpdesk operation in Manchester. This pivotal role will act as a central point of escalation for a team responsible for managing customer and operational colleague interactions, including the raising, allocation, and completion of jobs.Reporting to the Customer Care Manager, and supported by a wider Customer Operations network, you will have the autonomy to deliver first-contact solutions that meet client expectations and provide leadership and guidance to your team.This is a critical role in the successful delivery of our long-term strategic plan for Customer Care. You will engage with a wide range of internal and external stakeholders and play a key role in shaping the future of WPS Customer Care through team development and operational excellence.Key Responsibilities Lead and develop a high-performing team focused on delivering consistent service excellence. Provide training, coaching, and ongoing support to team members. Support operational continuity through absence cover and resource planning. Lead and contribute to ad hoc projects impacting team operations. Conduct quality reviews and audits to ensure service standards. Line manage Customer Care Advisors, including performance and availability reporting. Analyse and present performance data to support team management and improvement. Manage customer and internal escalations confidently and effectively. Collaborate with customers, operational staff, and management to resolve queries. Contribute to the delivery of service levels and contractual performance targets. Maintain and update statistical reports and operational data. Work closely with the Customer Care Manager and Account Teams to uphold quality and customer satisfaction standards. Handle all communications professionally and promptly.Candidate Profile Proven experience in a customer service or helpdesk leadership role, ideally within FM or property services. Strong people management and coaching skills. Excellent communication and problem-solving abilities. Proficient in data analysis and performance reporting. Ability to work collaboratively across teams and manage multiple priorities. Experience using Concept would be idealWhat We Offer Competitive salary and benefits package. Opportunities for career development and progression. A supportive and inclusive working environment. The chance to make a meaningful impact in a customer-focused team.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Mobile Engineer

🔧 Mobile Engineer (Mechanical)📍 Location: Southampton & surrounding Hampshire area🏢 Company: WPS🕒 Contract: Full-time, PermanentAbout the RoleWPS is looking for a skilled and motivated Mobile Engineer with a mechanical bias to join our team supporting the Hampshire Blue Light contract. This is a fantastic opportunity to work across a variety of sites, delivering essential maintenance services that help keep critical infrastructure running smoothly.Key Responsibilities Carry out planned and reactive maintenance tasks across multiple sites. Diagnose and repair mechanical and plumbing systems, including heating, water, and drainage. Complete routine inspections, testing, and servicing of equipment. Ensure all work is completed in line with health & safety regulations and compliance standards. Maintain accurate records of work completed and materials used. Provide excellent customer service and represent Wates professionally on-site.What We’re Looking For Proven experience in mechanical and plumbing maintenance, ideally in a mobile role. Relevant trade qualifications (e.g., NVQ Level 2/3 in Plumbing or Mechanical Engineering). Strong fault-finding and problem-solving skills. Ability to work independently and manage your own schedule. Full UK driving licence is essential.What We Offer Competitive salary and benefits package. Company van and fuel card. Tools, uniform, and PPE provided. Ongoing training and development opportunities. A supportive and inclusive working environment.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Mechanical Engineer

🔧 Mechanical Engineer 📍 Location: Enfield About the Role:WPS is seeking a skilled and motivated Mechanical Engineer to join our team delivering planned and reactive maintenance services across a diverse property portfolio in Enfield. This is a fantastic opportunity to work on a high-profile public sector contract, supporting essential building services and infrastructure.Key Responsibilities: Carry out planned preventative maintenance (PPM) and reactive mechanical works. Diagnose and repair faults in HVAC, plumbing, and other mechanical systems. Ensure compliance with health and safety regulations and company procedures. Maintain accurate records of work completed and materials used. Liaise with clients, contractors, and internal teams to ensure excellent service delivery. Respond to emergency call-outs and support out-of-hours requirements as needed.What We’re Looking For: Relevant mechanical qualifications (e.g., NVQ Level 2/3, City & Guilds). Experience in building services or facilities maintenance. Strong fault-finding and problem-solving skills. Excellent communication and customer service abilities. Ability to work independently and manage workload effectively. Full UK driving licence (if mobile role required).What We Offer: Competitive salary and benefits package. Opportunities for career development within Wates Group. Supportive team culture and access to training. A chance to contribute to the delivery of essential services for Enfield Council.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting