Facilities Management Services

Contract Support Lead

About the RoleAre you an organised, proactive, and detail-oriented professional with a passion for delivering exceptional support services? WPS is looking for a Contract Support Lead to join our team in Leeds, supporting our client.This is a fantastic opportunity to play a key role in ensuring the smooth financial and administrative operation of a high-profile facilities management contract.What You’ll Be Doing Managing financial processes including invoicing, WIP, debt, and accounts payable Procuring materials and services through internal and client systems Preparing and collating management reports (KPI, monthly, traffic light reports) Supporting holiday and overtime administration Acting as a vital communication link between management, staff, and the clientWhat We’re Looking For Proven experience in a Contract Support or similar administrative role Strong communication and interpersonal skills Excellent organisational and multitasking abilities Proficiency in Microsoft Office and CAFM systems (e.g., Concept) A positive, professional, and collaborative attitudePreferred Qualifications: NVQ/SVQ in Customer Services (Level 1–4)To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Mobile Engineer (North West Electrical Bias)

MOBILE ENGINEER Electrical Bias – NorthwestHere at Wates, we have a fantastic opportunity for a Mobile Engineer to join our Facilities Management mobile team supporting our clients based in the Northwest region.The main objective is for you to carry out Planned Preventative Electrical and Mechanical Maintenance (PPM) also to carry out compliance tasks as required, including Reactive Maintenance and extra works/emergencies in accordance with the contract requirements on Electrical and Mechanical Services.You will also join our call out rota for the region.To be successful in this role, you will ideally have the following:· Previous FM experience managing multiple sites· Strong Electrical, Mechanical/plumbing Experience· Electrical qualification such as NVQ or City & Guilds. Level 3 or equivalent,Hold 18th edition.· Good knowledge of a plant room and day to day building maintenance including compliance tasks.· Excellent record keeping and Computer literate.Key Accountabilities will include:· Ensure all works are delivered in guidance of the legislation and contractual obligations· Utilise CAFM/PDA technology for real time job updates, and provide detailed/comprehensive reports on works delivered· To respond in a prompt and effective manner to all reactive maintenance issues and help desk requests associated with the mechanical systems· To respond to call outs and cover breakdowns and emergencies associated with the Electrical and mechanical services aspects of the contract as required.WHAT WE OFFER· Competitive salary, plus performance related reviews, opportunities for growth and advancement within the team· Van, Extensive corporate benefits including, Pension, Health and Wellness programme, 22 days holidays + bank holidays and much more…· Excellent range of learning and development activity to support your career progression.· Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Mobile Engineer Electrical

Here at Wates, we have a fantastic opportunity for a Mobile Engineer to join our Facilities Management mobile team supporting our clients based in the Southwest region. The main objective is for you to carry out Planned Preventative Electrical and Mechanical Maintenance (PPM) also to carry out compliance tasks as required, including Reactive Maintenance and extra works/emergencies in accordance with the contract requirements on Electrical and Mechanical Services. You will also join our call out rota for the region.To be successful in this role, you will ideally have the following: Previous FM experience managing multiple sites Strong Electrical, Mechanical/plumbing Experience Electrical qualification such as NVQ or City & Guilds. Level 3 or equivalent. Hold 18th edition. Good knowledge of a plant room and day to day building maintenance including compliance tasks. Excellent record keeping and Computer literate.Key Accountabilities will include: Ensure all works are delivered in guidance of the legislation and contractual obligations Utilise CAFM/PDA technology for real time job updates, and provide detailed/comprehensive reports on works delivered To respond in a prompt and effective manner to all reactive maintenance issues and help desk requests associated with the mechanical systems To respond to call outs and cover breakdowns and emergencies associated with the Electrical and mechanical services aspects of the contract as required. WHAT WE OFFER Competitive salary, plus performance related reviews, opportunities for growth and advancement within the team Van, Extensive corporate benefits including, Pension, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.To learn more about the checks included in this process, please click on the following link: National Security Vetting

Client Support Advisor

The VacancyCLIENT SUPPORT ADVISOR Are you providing amazing customer service in your current role but ready for the next step? We are currently recruiting for a Client Support Advisor to join our fabulous team on a full time, permanent basis based in Manchester. We’re looking for someone who has a passion for delivering outstanding customer service whilst being professional and friendly at all times! It’d be amazing (but not essential) if you have previous experience of working on an FM Helpdesk in a busy environment because this is what you’ll be doing: • Delivering great customer service to our clients and contractors • Building outstanding working relationships with our clients, contractors and other functions within the business • Managing emails and phone calls • Dealing with enquiries from clients and contractors • Supporting clients and contractors with any queries • Assigning jobs to contractors within an agreed time frame • Chasing up jobs that have not been accepted/attended to • Managing and updating business-critical issues daily • Updating systems to ensure complete transparency • Ensuring that maintenance work is processed in a timely manner • Communicating with contractors daily, to minimise overdue work • Challenging unnecessary call-outs and response times • Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues • Operating and being measured against business KPIs • Demonstrating professionalism at all times This particular position will involve the raising and administration of a high volume of quoted works so if that is a process you are familiar with then please apply! To be successful you’ll need to be: • Tenacious and results orientated • IT literate • Confident, efficient and reassuring on the phone • Great at prioritising and multi-tasking • Friendly and professional • Looking for ways we can do things better • Ambitious and keen to progress We’ll give you full training as part of your induction as well as the opportunity to make the role your own. You’ll be part of a close, fun team and be fundamental to shaping the future success of Customer Care within Wates FM and of course your own career aspirations! WPS Facilities Management successfully provides Facilities Management services in technically demanding environments, and our portfolio includes some of the UK’s best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations. This is an office based position. WHAT WE OFFER Competitive salary Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting