Facilities Management Services

Client Support Team Leader

🧭 Client Support Team Leader – FM Helpdesk📍 Location: Manchester🕒 Contract: Full-time, PermanentWe are committed to developing our people through a culture of continuous learning and engagement, fostering an environment that supports both personal and professional growth.Role OverviewWe are seeking a proactive and experienced Client Support Team Leader to join our FM Helpdesk operation in Manchester. This pivotal role will act as a central point of escalation for a team responsible for managing customer and operational colleague interactions, including the raising, allocation, and completion of jobs.Reporting to the Customer Care Manager, and supported by a wider Customer Operations network, you will have the autonomy to deliver first-contact solutions that meet client expectations and provide leadership and guidance to your team.This is a critical role in the successful delivery of our long-term strategic plan for Customer Care. You will engage with a wide range of internal and external stakeholders and play a key role in shaping the future of WPS Customer Care through team development and operational excellence.Key Responsibilities Lead and develop a high-performing team focused on delivering consistent service excellence. Provide training, coaching, and ongoing support to team members. Support operational continuity through absence cover and resource planning. Lead and contribute to ad hoc projects impacting team operations. Conduct quality reviews and audits to ensure service standards. Line manage Customer Care Advisors, including performance and availability reporting. Analyse and present performance data to support team management and improvement. Manage customer and internal escalations confidently and effectively. Collaborate with customers, operational staff, and management to resolve queries. Contribute to the delivery of service levels and contractual performance targets. Maintain and update statistical reports and operational data. Work closely with the Customer Care Manager and Account Teams to uphold quality and customer satisfaction standards. Handle all communications professionally and promptly.Candidate Profile Proven experience in a customer service or helpdesk leadership role, ideally within FM or property services. Strong people management and coaching skills. Excellent communication and problem-solving abilities. Proficient in data analysis and performance reporting. Ability to work collaboratively across teams and manage multiple priorities. Experience using Concept would be idealWhat We Offer Competitive salary and benefits package. Opportunities for career development and progression. A supportive and inclusive working environment. The chance to make a meaningful impact in a customer-focused team.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Mobile Engineer

🔧 Mobile Engineer (Mechanical)📍 Location: Southampton & surrounding Hampshire area🏢 Company: WPS🕒 Contract: Full-time, PermanentAbout the RoleWPS is looking for a skilled and motivated Mobile Engineer with a mechanical bias to join our team supporting the Hampshire Blue Light contract. This is a fantastic opportunity to work across a variety of sites, delivering essential maintenance services that help keep critical infrastructure running smoothly.Key Responsibilities Carry out planned and reactive maintenance tasks across multiple sites. Diagnose and repair mechanical and plumbing systems, including heating, water, and drainage. Complete routine inspections, testing, and servicing of equipment. Ensure all work is completed in line with health & safety regulations and compliance standards. Maintain accurate records of work completed and materials used. Provide excellent customer service and represent Wates professionally on-site.What We’re Looking For Proven experience in mechanical and plumbing maintenance, ideally in a mobile role. Relevant trade qualifications (e.g., NVQ Level 2/3 in Plumbing or Mechanical Engineering). Strong fault-finding and problem-solving skills. Ability to work independently and manage your own schedule. Full UK driving licence is essential.What We Offer Competitive salary and benefits package. Company van and fuel card. Tools, uniform, and PPE provided. Ongoing training and development opportunities. A supportive and inclusive working environment.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Mechanical Engineer

🔧 Mechanical Engineer 📍 Location: Enfield About the Role:WPS is seeking a skilled and motivated Mechanical Engineer to join our team delivering planned and reactive maintenance services across a diverse property portfolio in Enfield. This is a fantastic opportunity to work on a high-profile public sector contract, supporting essential building services and infrastructure.Key Responsibilities: Carry out planned preventative maintenance (PPM) and reactive mechanical works. Diagnose and repair faults in HVAC, plumbing, and other mechanical systems. Ensure compliance with health and safety regulations and company procedures. Maintain accurate records of work completed and materials used. Liaise with clients, contractors, and internal teams to ensure excellent service delivery. Respond to emergency call-outs and support out-of-hours requirements as needed.What We’re Looking For: Relevant mechanical qualifications (e.g., NVQ Level 2/3, City & Guilds). Experience in building services or facilities maintenance. Strong fault-finding and problem-solving skills. Excellent communication and customer service abilities. Ability to work independently and manage workload effectively. Full UK driving licence (if mobile role required).What We Offer: Competitive salary and benefits package. Opportunities for career development within Wates Group. Supportive team culture and access to training. A chance to contribute to the delivery of essential services for Enfield Council.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Supervisor FM

🔧 Supervisor (Facilities Management)📍 Southern England (Field-based)📅 Full-time ¦ Permanent🏢 WPSAre you an experienced FM Supervisor looking to take the next step in your career with a company that values quality, safety, and people? WPS is seeking a proactive and driven A/C Qualified Supervisor (FM) to join our team, covering a portfolio of sites across Southern England.💼 About the RoleAs a Supervisor within our Facilities Management division, you’ll be responsible for overseeing the delivery of planned and reactive maintenance services across a range of public sector and commercial properties. You’ll lead a team of operatives and subcontractors, ensuring works are completed safely, on time, and to the highest standards.🛠 Key Responsibilities Supervise day-to-day FM operations across multiple sites Ensure compliance with health & safety and statutory regulations Manage and coordinate subcontractors and in-house teams Conduct site inspections, audits, and quality checks Liaise with clients and stakeholders to ensure service excellence Support the delivery of KPIs and contractual obligations Maintain accurate records and reporting via CAFM systems Approver for AC Compliance paperwork from our portfolio’s👤 About YouWe’re looking for someone with: Proven experience in a supervisory role within FM or building maintenance Strong knowledge of H&S legislation and compliance Excellent communication and organisational skills A full UK driving licence (essential) Relevant trade qualifications or FM certifications (essential) Fgas cat 1 & Level 2 or equivalent refrigerant trade qualifications🌟 What We Offer Competitive salary + company van Pension & life assurance Opportunities for career progression and professional development A supportive and inclusive working environmentGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting