RELATED SERVICES
Facilities Management Services
A growing provider of facilities management services in the UK.
With our engineering and technical excellence, we can deliver the full range of modern facilities management services, using sustainable technologies and whole-life FM solutions to provide the best value for our customers.
Our experience in design, build and fit-out means we understand the lifecycle of different types of buildings as well as what’s required to fully optimise our customers’ single or multi-site operations. Our patented assurance compliance tool – ACT, also means the assets we managed are fully compliant and auditable within four clicks at any one time.
of zero harm recorded across the business
buildings managed
new business won in 2023
employees in 2023

A ROUND-THE-CLOCK SERVICE
Facilities Management services we specialise in:
- Self-delivered ‘hard’ M&E services – we keep mechanical and electrical equipment fully functional, so you’ll never have to worry about downtime.
- Integrated total facilities management (ITFM) services –we offer catering, cleaning, service desk, security, Computer Aided Facility Management (CAFM), and porterage services, through our trusted partners and suppliers.
- Statutory compliance – our Assurance Compliance Tool (ACT) ensures you’ll always be confident of meeting current legislation and regulatory standards, without the need for constant site visits.
- Integrated asset management – we take a meticulously planned, step-by-step approach to managing your assets, so your buildings are optimised, and sites always run smoothly.
- Wider Wates Group capabilities –we can provide a range of services such as Building Information Model (BIM), fit-out and refurbishment, and environment, social, and governance (ESG) services.
Leading performance
As a leading Facilities Management company, we get to the heart of our customers’ needs by fully understanding their business operations and vision for the future; resulting in long-lasting relationships and the delivery of efficient, optimised buildings.
Expertise
Our expertise in data security, infrastructure management, building and employee safety and wellbeing means we can help you transform your operations and run more effective and efficient buildings.
Adaptable and scalable
Having a wide range of customers across the country means we’re not only able to adapt to meet individual business needs, but we can manage projects nationally, scaling quickly to meet your requirements.
OUR PROJECTS
Learn more about our work
A Collaborative ESG Journey
We have been delivering a range of FM services on behalf of a key client for three years. This contract has grown from an initial four sites to 32 because of our collaborative approach as a trusted FM partner.
Commercial
Twycross Zoo
We have provided M&E, fabric maintenance, minor project works and horticulture services to Twycross since June 2016.
Sport and Leisure
Facilities Management At West Midlands Police HQ
The award of our first public sector facilities management contract for West Midlands Police.
Emergency ServicesGet in touch with the team
CAREERS IN FACILITIES MANAGEMENT
Want to be part of our team?
Client Support Team Leader
Location: Manchester
Job Type: Customer Service
Application Deadline: 20-11-2025
🧭 Client Support Team Leader – FM Helpdesk📍 Location: Manchester🕒 Contract: Full-time, PermanentWe are committed to developing our people through a culture of continuous learning and engagement, fostering an environment that supports both personal and professional growth.Role OverviewWe are seeking a proactive and experienced Client Support Team Leader to join our FM Helpdesk operation in Manchester. This pivotal role will act as a central point of escalation for a team responsible for managing customer and operational colleague interactions, including the raising, allocation, and completion of jobs.Reporting to the Customer Care Manager, and supported by a wider Customer Operations network, you will have the autonomy to deliver first-contact solutions that meet client expectations and provide leadership and guidance to your team.This is a critical role in the successful delivery of our long-term strategic plan for Customer Care. You will engage with a wide range of internal and external stakeholders and play a key role in shaping the future of WPS Customer Care through team development and operational excellence.Key Responsibilities Lead and develop a high-performing team focused on delivering consistent service excellence. Provide training, coaching, and ongoing support to team members. Support operational continuity through absence cover and resource planning. Lead and contribute to ad hoc projects impacting team operations. Conduct quality reviews and audits to ensure service standards. Line manage Customer Care Advisors, including performance and availability reporting. Analyse and present performance data to support team management and improvement. Manage customer and internal escalations confidently and effectively. Collaborate with customers, operational staff, and management to resolve queries. Contribute to the delivery of service levels and contractual performance targets. Maintain and update statistical reports and operational data. Work closely with the Customer Care Manager and Account Teams to uphold quality and customer satisfaction standards. Handle all communications professionally and promptly.Candidate Profile Proven experience in a customer service or helpdesk leadership role, ideally within FM or property services. Strong people management and coaching skills. Excellent communication and problem-solving abilities. Proficient in data analysis and performance reporting. Ability to work collaboratively across teams and manage multiple priorities. Experience using Concept would be idealWhat We Offer Competitive salary and benefits package. Opportunities for career development and progression. A supportive and inclusive working environment. The chance to make a meaningful impact in a customer-focused team.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
Mobile Engineer
Location: Southampton
Job Type: Engineering
Application Deadline: 19-11-2025
🔧 Mobile Engineer (Mechanical)📍 Location: Southampton & surrounding Hampshire area🏢 Company: WPS🕒 Contract: Full-time, PermanentAbout the RoleWPS is looking for a skilled and motivated Mobile Engineer with a mechanical bias to join our team supporting the Hampshire Blue Light contract. This is a fantastic opportunity to work across a variety of sites, delivering essential maintenance services that help keep critical infrastructure running smoothly.Key Responsibilities Carry out planned and reactive maintenance tasks across multiple sites. Diagnose and repair mechanical and plumbing systems, including heating, water, and drainage. Complete routine inspections, testing, and servicing of equipment. Ensure all work is completed in line with health & safety regulations and compliance standards. Maintain accurate records of work completed and materials used. Provide excellent customer service and represent Wates professionally on-site.What We’re Looking For Proven experience in mechanical and plumbing maintenance, ideally in a mobile role. Relevant trade qualifications (e.g., NVQ Level 2/3 in Plumbing or Mechanical Engineering). Strong fault-finding and problem-solving skills. Ability to work independently and manage your own schedule. Full UK driving licence is essential.What We Offer Competitive salary and benefits package. Company van and fuel card. Tools, uniform, and PPE provided. Ongoing training and development opportunities. A supportive and inclusive working environment.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
Mechanical Engineer
Location: Enfield
Job Type: Engineering
Application Deadline: 18-11-2025
🔧 Mechanical Engineer 📍 Location: Enfield About the Role:WPS is seeking a skilled and motivated Mechanical Engineer to join our team delivering planned and reactive maintenance services across a diverse property portfolio in Enfield. This is a fantastic opportunity to work on a high-profile public sector contract, supporting essential building services and infrastructure.Key Responsibilities: Carry out planned preventative maintenance (PPM) and reactive mechanical works. Diagnose and repair faults in HVAC, plumbing, and other mechanical systems. Ensure compliance with health and safety regulations and company procedures. Maintain accurate records of work completed and materials used. Liaise with clients, contractors, and internal teams to ensure excellent service delivery. Respond to emergency call-outs and support out-of-hours requirements as needed.What We’re Looking For: Relevant mechanical qualifications (e.g., NVQ Level 2/3, City & Guilds). Experience in building services or facilities maintenance. Strong fault-finding and problem-solving skills. Excellent communication and customer service abilities. Ability to work independently and manage workload effectively. Full UK driving licence (if mobile role required).What We Offer: Competitive salary and benefits package. Opportunities for career development within Wates Group. Supportive team culture and access to training. A chance to contribute to the delivery of essential services for Enfield Council.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
Supervisor FM
Location: Bromley
Job Type: Operational
Application Deadline: 04-11-2025
🔧 Supervisor (Facilities Management)📍 Southern England (Field-based)📅 Full-time ¦ Permanent🏢 WPSAre you an experienced FM Supervisor looking to take the next step in your career with a company that values quality, safety, and people? WPS is seeking a proactive and driven A/C Qualified Supervisor (FM) to join our team, covering a portfolio of sites across Southern England.💼 About the RoleAs a Supervisor within our Facilities Management division, you’ll be responsible for overseeing the delivery of planned and reactive maintenance services across a range of public sector and commercial properties. You’ll lead a team of operatives and subcontractors, ensuring works are completed safely, on time, and to the highest standards.🛠 Key Responsibilities Supervise day-to-day FM operations across multiple sites Ensure compliance with health & safety and statutory regulations Manage and coordinate subcontractors and in-house teams Conduct site inspections, audits, and quality checks Liaise with clients and stakeholders to ensure service excellence Support the delivery of KPIs and contractual obligations Maintain accurate records and reporting via CAFM systems Approver for AC Compliance paperwork from our portfolio’s👤 About YouWe’re looking for someone with: Proven experience in a supervisory role within FM or building maintenance Strong knowledge of H&S legislation and compliance Excellent communication and organisational skills A full UK driving licence (essential) Relevant trade qualifications or FM certifications (essential) Fgas cat 1 & Level 2 or equivalent refrigerant trade qualifications🌟 What We Offer Competitive salary + company van Pension & life assurance Opportunities for career progression and professional development A supportive and inclusive working environmentGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
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