Facilities Management Services

Client Support Advisor

The VacancyCLIENT SUPPORT ADVISOR Are you providing amazing customer service in your current role but ready for the next step? We are currently recruiting for a Client Support Advisor to join our fabulous team on a full time, permanent basis based in Manchester. We’re looking for someone who has a passion for delivering outstanding customer service whilst being professional and friendly at all times! It’d be amazing (but not essential) if you have previous experience of working on an FM Helpdesk in a busy environment because this is what you’ll be doing: • Delivering great customer service to our clients and contractors • Building outstanding working relationships with our clients, contractors and other functions within the business • Managing emails and phone calls • Dealing with enquiries from clients and contractors • Supporting clients and contractors with any queries • Assigning jobs to contractors within an agreed time frame • Chasing up jobs that have not been accepted/attended to • Managing and updating business-critical issues daily • Updating systems to ensure complete transparency • Ensuring that maintenance work is processed in a timely manner • Communicating with contractors daily, to minimise overdue work • Challenging unnecessary call-outs and response times • Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues • Operating and being measured against business KPIs • Demonstrating professionalism at all times This particular position will involve the raising and administration of a high volume of quoted works so if that is a process you are familiar with then please apply! To be successful you’ll need to be: • Tenacious and results orientated • IT literate • Confident, efficient and reassuring on the phone • Great at prioritising and multi-tasking • Friendly and professional • Looking for ways we can do things better • Ambitious and keen to progress We’ll give you full training as part of your induction as well as the opportunity to make the role your own. You’ll be part of a close, fun team and be fundamental to shaping the future success of Customer Care within Wates FM and of course your own career aspirations! Wates FM successfully provides Facilities Management services in technically demanding environments, and our portfolio includes some of the UK’s best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations. This is an office based position. WHAT WE OFFER Competitive salary Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Account Manager

ACCOUNT MANAGER Wates have excellent opportunity for a technically strong Account Manager to provide operational leadership, technical management, added value and development on our Key Account, the University Leeds Residential estate. ABOUT THE ROLEWe are looking for an Account Manager with experience of working in transferable environment, with strong demonstrable experience of in leading people with experience of managing Mobile across large multi-site accounts. The ideal candidate would have a recognised technical qualification and membership to the Institute of Safety and Health (IOSH) or equivalent, coupled with solid financial and commercial acumen and experience of running a P&L. This is a terrific opportunity to progress your career as part of a talented, diverse, and supportive team. Some of the other Key Accountabilities as Account Manager include: Lead and motivate the Wates FM team by example and deliver excellence and first class sustainable hard M&E, Reactive, Projects and Fabric service provisions. Provide visible leadership and liase effectively to nurture the relationships with the key client stakeholders. To ensure compliance with all statutory, safety, quality, environmental, security and relevant Wates Professional Standards, creating a Zero Harm culture. Ensuring targets are maintained by the timely upload of compliance certification onto ACT. (Assurance Compliance Tool)   Responsible for implementing and safeguarding best practice for commercial activity relating to contract management and managing specialists and suppliers to ensure dynamic MI reporting and that KPI/SLA targets are delivered. WHAT WE OFFER Competitive salary Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Resident Experience Officer

Title: Resident Experience OfficerLocation: Leeds, YorkshireJob Type:  Full TimeContract Type:  PermanentHere at Wates, we have an opportunity for a Resident Experience Officer to join our Wates Facilities Management team on our University of Leeds account. You will ideally be living within commuting distance as this role will require you to go to the office and travel around sites within Leeds. The key focus for this role will be to liaise with Resident Managers and the Client team to ensure a safe and secure environment and to support the operational team in delivering the cyclical and planned works programme for the term of the contract. You will also be the lead point of reference for Social Value activities across the account. Key Accountabilities will include:  Support the Account Manager as well as the operational team in the delivery of programmes on time, to good quality standards and with minimal disruption to the student experience. Ensure effective communication with all stakeholders and attend and organise regular Resident Manager meetings Give clear understanding of works to occur to the Resident Managers and issue notices for access informing the site team of any reasonable adjustments required Maintain a complaints procedure and deal with disputes and damage claims. Organise, attend and support community events taking place across the University Continually check that our promises are being deliveredIf you or someone you know is interested in a great career opportunity here at Wates, then please click on ‘apply’ to complete our quick and easy application process or if you have any questions, you can email recruitment@wates.co.uk. One of our In-house Recruitment Team will then be in contact to discuss the opportunity in more detail and advise of next steps.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Shift Engineer

The VacancyWates have excellent opportunity for a skilled Electrical Shift Engineer to join our team at the Discovery Communications in Chiswick, London, providing both planned and reactive maintenance to all relevant electrical equipment, controlling and operating of building operational systems, with a clear focus on Energy and the Environment and ensuring compliance to Health & Safety matters in relation to both direct and indirect scope of this role. ABOUT THE ROLEWe are looking for you to have excellent communication and people management skills with a sound judgement and a focus on achieving high standards and quality assurance.To be successful in the role you will have a working knowledge of the Statutory Regulations and Codes of Practice applicable to the maintenance industry with IOSH Working Safely and a specific up to date qualification relating to the electrical trade.This role operates on a continental shift rota, and any offer subject to acquiring the relevant security checks.Some of the Shift Engineer’s Key Accountabilities will include:• Ensure that all relevant help desk calls (both planned and reactive) are fully completed with sufficient information and are passed back to the Supervisor in accordance with the defined timescales• Proactively monitor and improve the operation of building systems to ensure optimum performance with a clear focus on energy efficiency and continuous improvement.• First line response for all planned and reactive maintenance on all M&E plant including electrical systems included in pumps, motors, drives, AHU’s, LV switch gear, PLC’s, SCADA.This is a fantastic opportunity to work on an on a single site, however there will be requirements to conduct at some other site occasionally.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting