RELATED SERVICES
Facilities Management Services
A growing provider of facilities management services in the UK.
With our engineering and technical excellence, we can deliver the full range of modern facilities management services, using sustainable technologies and whole-life FM solutions to provide the best value for our customers.
Our experience in design, build and fit-out means we understand the lifecycle of different types of buildings as well as what’s required to fully optimise our customers’ single or multi-site operations. Our patented assurance compliance tool – ACT, also means the assets we managed are fully compliant and auditable within four clicks at any one time.
of zero harm recorded across the business
buildings managed
new business won in 2023
employees in 2023

A ROUND-THE-CLOCK SERVICE
Facilities Management services we specialise in:
- Self-delivered ‘hard’ M&E services – we keep mechanical and electrical equipment fully functional, so you’ll never have to worry about downtime.
- Integrated total facilities management (ITFM) services –we offer catering, cleaning, service desk, security, Computer Aided Facility Management (CAFM), and porterage services, through our trusted partners and suppliers.
- Statutory compliance – our Assurance Compliance Tool (ACT) ensures you’ll always be confident of meeting current legislation and regulatory standards, without the need for constant site visits.
- Integrated asset management – we take a meticulously planned, step-by-step approach to managing your assets, so your buildings are optimised, and sites always run smoothly.
- Wider Wates Group capabilities –we can provide a range of services such as Building Information Model (BIM), fit-out and refurbishment, and environment, social, and governance (ESG) services.
Leading performance
As a leading Facilities Management company, we get to the heart of our customers’ needs by fully understanding their business operations and vision for the future; resulting in long-lasting relationships and the delivery of efficient, optimised buildings.
Expertise
Our expertise in data security, infrastructure management, building and employee safety and wellbeing means we can help you transform your operations and run more effective and efficient buildings.
Adaptable and scalable
Having a wide range of customers across the country means we’re not only able to adapt to meet individual business needs, but we can manage projects nationally, scaling quickly to meet your requirements.
OUR PROJECTS
Learn more about our work

A Collaborative ESG Journey
We have been delivering a range of FM services on behalf of a key client for three years. This contract has grown from an initial four sites to 32 because of our collaborative approach as a trusted FM partner.
Commercial
Twycross Zoo
We have provided M&E, fabric maintenance, minor project works and horticulture services to Twycross since June 2016.
Sport and Leisure
Facilities Management At West Midlands Police HQ
The award of our first public sector facilities management contract for West Midlands Police.
Emergency ServicesGet in touch with the team
CAREERS IN FACILITIES MANAGEMENT
Want to be part of our team?

Foot Mobile Engineer
Location: London
Job Type: Engineering
Application Deadline: 30-10-2025
Foot Mobile EngineerLocation: Central LondonHours: Monday to Friday, 08:00 – 17:00Reports To: Mobile Team LeadContract Type: Permanent, Full-TimeRole OverviewWe are seeking a skilled and proactive Foot Mobile Jobbing Electrical Engineer to join our London-based maintenance team. The successful candidate will be responsible for carrying out electrical repairs, small works, and maintenance across a portfolio of commercial sites. This is a hands-on role for an experienced engineer who takes pride in delivering high-quality work and reliable service.Key Responsibilities Carry out electrical fault finding, repairs, and small installation works across multiple client sites. Perform emergency lighting repairs and testing, ensuring systems meet statutory and company compliance standards. Support wider building services operations, assisting with general electrical maintenance when required. Record all work and asset information accurately via the CAFM system (elogs) — full training will be provided. Ensure all electrical work complies with current IET wiring regulations (BS 7671). Diagnose and rectify faults in a timely and efficient manner to minimise downtime. Communicate effectively with clients and team members, maintaining a professional approach at all times. Follow company health, safety, and environmental procedures.Skills & Experience Required Fully qualified Electrician – NVQ Level 3 or equivalent. 18th Edition Wiring Regulations essential. Proven experience within commercial building services maintenance. Strong fault-finding and problem-solving skills. Ability to work independently and manage workload effectively. Good IT literacy; familiarity with CAFM systems beneficial (training provided). Excellent communication and interpersonal skills.Additional Information No callout rota required. Opportunities for overtime and additional works. Company uniform and training provided. Excellent opportunity for career growth within a supportive and professional team.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
Customer Service Advisor
Location: Manchester
Job Type: Customer Service
Application Deadline: 28-10-2025
🌟 Part-Time Customer Service Advisor – Manchester (16 hours/week) 🌟WPSAre you passionate about delivering excellent customer service and making a real difference in your community? Join WPS as a Customer Service Advisor and be part of a team that values integrity, respect, and putting people first.📍 Location: Manchester🕒 Hours: Part-time – 16 hours per week📅 Contract Type: Permanent 🔧 About the Role:As a Customer Service Advisor, you’ll be the first point of contact for our residents, handling queries, logging repairs, and ensuring a smooth and supportive experience from start to finish. You’ll work closely with our operational teams to ensure issues are resolved quickly and efficiently.💬 Key Responsibilities: Respond to inbound calls and emails from residents and clients Log repairs and service requests accurately Provide updates and follow-ups on ongoing issues Liaise with internal teams and contractors to ensure timely resolutions Maintain accurate records and uphold data protection standards✅ What We’re Looking For: Previous experience in a customer service or call centre environment Excellent communication and problem-solving skills A calm, empathetic, and professional approach Strong IT skills and attention to detail A team player with a proactive attitude🌱 What You’ll Get in Return: Competitive hourly rate Flexible working hours to suit your lifestyle Supportive team environment Opportunities for training and development The chance to make a real impact in the communityGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
Foot Mobile Engineer
Location: London NW1
Job Type: Engineering
Application Deadline: 24-10-2025
🔧 Foot Mobile Engineer 📍 Location: Central LondonAre you a skilled and proactive engineer looking for a dynamic role in the heart of London? WPS is seeking a Foot Mobile Engineer to join our team, delivering high-quality building services maintenance across a portfolio of commercial properties managed by our prestigious client, JLL.💼 Key Responsibilities: Carry out planned preventative maintenance (PPM) and reactive tasks across multiple sites in Central London. Diagnose and repair mechanical, electrical, and fabric issues. Ensure compliance with health and safety regulations and company procedures. Maintain accurate records of work completed using mobile devices. Liaise with clients and site contacts to ensure excellent service delivery.🛠️ What We’re Looking For: Proven experience in building services or facilities maintenance. Relevant qualifications (e.g., City & Guilds, NVQ, or equivalent in electrical or mechanical disciplines). Strong fault-finding and problem-solving skills. Ability to work independently and manage time effectively. Excellent communication and customer service skills.🎯 Why Join WPS? Competitive salary and benefits package. Travel card allowance or expenses covered. Opportunities for career development and training. Supportive team culture and a commitment to employee wellbeing. Work with a leading property services provider on a high-profile client account.📩 Apply NowIf you're ready to take the next step in your engineering career and thrive in a mobile role across Central London, we’d love to hear from you.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
Resident Engineer
Location: London
Job Type: Engineering
Application Deadline: 24-10-2025
RESIDENT ENGINEER Join Wates: Resident Engineer Needed! Wates is offering an outstanding opportunity for an experienced Resident Engineer to join our team, stationed on-site at our blue chip client – JLL. Your primary focus will be executing planned preventative maintenance and reactive works on building plant, equipment, and systems, as well as swiftly responding to site engineering emergencies. ABOUT THE ROLE: As a Resident Engineer, your core responsibility will revolve around conducting planned preventative maintenance and reactive works on behalf of our clients. Your qualifications and experience in the field are crucial, but what truly sets you apart are your exceptional communication skills, ensuring top-notch customer service delivery. Your ability to multitask effectively, meet tight deadlines, and collaborate seamlessly with your team to troubleshoot on the go is paramount, all while championing health and safety excellence. Key Accountabilities as Resident Engineer: Accurately record all reactive and PPM tasks, ensuring detailed documentation is completed and signed off by the client weekly. Prepare Method Statements and Risk Assessments for all tasks to guarantee safe working practices. Effectively supervise subcontractors to ensure tasks are completed to the highest standards. Ensure strict compliance with all Company policies and procedures. This role offers a fantastic opportunity to work primarily on a single site, with occasional requirements to conduct work at other sites. Ready to take the lead in maintaining excellence? Join us at Wates and make your mark! Apply now. WHAT WE OFFER Competitive salary Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
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