Facilities Management Services

Technical Services Manager

We are looking for a Technical Services Manager to provide leadership and excellence in managing the operations team for one of our accounts based in Leeds, Yorkshire. We are looking for this individual to support first-class compliance and maintenance services providing leadership, management and added value to our client.The key responsibilities of this role include. • Management of supervisors and overseeing of engineering workforce delivering M&E services, Compliance and Operating Framework delivery. Supporting with the management and delivery of Extra Works and M&E Projects. • Leadership, driving and development of direct reports ensuring all mandatory training is in place with a robust succession plan in place for all roles. • Management of the Supply Chain negotiating best value and procuring in line with stretch targets whilst driving standards ensuring Construction Line compliance. Holding annual Plan Rights and regular performance reviews. • Preparation and presentation of MI reports to clients at regular KPI meetings. Key stakeholder management and delivery of high standards of client satisfaction. Develop relationships with consultants working for our client. To be successful in this role you will have highly effective management skills and be able to communicate clearly and concisely. Alongside this, you will have excellent diligence and promote ownership through to closure. We are looking for an individual with a proven solid experience in delivering high quality hard M&E services in a client-driven multi-site environment, and good working knowledge of Health & Safety Legislation.You will have a robust technical background with a professional qualification and practical experience from an Electrical background.Desirable is a BIFM qualification or equivalent, IOSH or NEBOSH certificate and experience in computer PPM management systems (e.g. Concept) WHAT WE OFFER Competitive salary Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible.As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.

Mobile Engineer (Fabric)

MOBILE ENGINEER (FABRIC)Here at Wates, we have a fantastic opportunity for a Mobile Engineer with a Fabric Bias to join our dedicated mobile team supporting our client based in Leeds, Yorkshire. The main objective is for you to carry out Planned Preventative Maintenance (PPM) and Reactive Maintenance in accordance with the contract requirements. To be successful in this role, you will ideally have the following: • Knowledge of mechanical and building services maintenance • Previous FM experience managing multiple sites • Strong previous experience • A qualification such as NVQ or City & Guilds. • Good knowledge of a plant room and day to day building maintenance Key Accountabilities will include: • Ensure all works are delivered in guidance of the legislation and contractual obligations and in accordance with Industry legislation• Utilise CAFM/PDA technology for real time job updates, and provide detailed/comprehensive reports on works delivered • To respond in a prompt and effective manner to all reactive maintenance issues and help desk requests associated with the mechanical systems • To respond to call outs and cover breakdowns and emergencies associated with the mechanical services aspects of the contract as required. WHAT WE OFFER Competitive salary, plus performance related reviews, opportunities for growth and advancement within the team Van, Extensive corporate benefits including, Pension, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

Mobile Engineer (Water Hygiene)

MOBILE ENGINEER (WATER HYGIENE)Here at Wates, we have a fantastic opportunity for a Mobile Engineer to join our dedicated mobile team supporting our client based in Leeds, Yorkshire. The main objective is for you to carry out Planned Preventative Maintenance (PPM) and Reactive Maintenance in accordance with the contract requirements. To be successful in this role, you will ideally have the following: • Knowledge of mechanical and building services maintenance • Previous FM experience managing multiple sites • Strong water hygiene Experience • A qualification such as NVQ or City & Guilds. • Good knowledge of a plant room and day to day building maintenance Key Accountabilities will include: • Ensure all works are delivered in guidance of the legislation and contractual obligations and in accordance with Industry legislation• Utilise CAFM/PDA technology for real time job updates, and provide detailed/comprehensive reports on works delivered • To respond in a prompt and effective manner to all reactive maintenance issues and help desk requests associated with the mechanical systems • To respond to call outs and cover breakdowns and emergencies associated with the mechanical services aspects of the contract as required. WHAT WE OFFER Competitive salary, plus performance related reviews, opportunities for growth and advancement within the team Van, Extensive corporate benefits including, Pension, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

Client Support Operator

CLIENT SUPPORT OPERATORAre you providing amazing customer service in your current role but ready for the next step? We are currently recruiting for a Customer Care Advisor to join our fabulous team on a full time, permanent basis based in Leeds, Yorkshire.We’re looking for someone who has a passion for delivering outstanding customer service whilst being professional and friendly at all times! Ideally, you will have previous experience of working on an FM Helpdesk, with strong customer service skills: • Delivering great customer service to our clients and contractors • Building outstanding working relationships with our clients, contractors and other functions within the business • Managing emails and phone calls • Dealing with enquiries from clients and contractors • Supporting clients and contractors with any queries • Assigning jobs to contractors within an agreed time frame • Chasing up jobs that have not been accepted/attended to • Managing and updating business-critical issues daily • Updating systems to ensure complete transparency • Ensuring that maintenance work is processed in a timely manner • Communicating with contractors daily, to minimise overdue work • Challenging unnecessary call-outs and response times • Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues • Operating and being measured against business KPIs • Demonstrating professionalism at all times This particular position will involve the raising and administration of a high volume of quoted works so if that is a process you are familiar with then please apply! To be successful you’ll need to be: • Tenacious and results orientated • IT literate • Confident, efficient and reassuring on the phone • Great at prioritising and multi-tasking • Friendly and professional • Looking for ways we can do things better • Ambitious and keen to progress We’ll give you full training as part of your induction as well as the opportunity to make the role your own. You’ll be part of a close, fun team and be fundamental to shaping the future success of Customer Care within Wates FM and of course your own career aspirations! WPS Facilities Management successfully provides Facilities Management services in technically demanding environments, and our portfolio includes some of the UK’s best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations.WHAT WE OFFER Competitive salary Extensive corporate benefits including, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all the skills listed, many of them may be transferable to other roles within the WATES Group. If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible. As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.