Facilities Management Services

Technical Services Manager

Technical Services ManagerLocation: Southampton, HampshireClient: Hampshire Blue Light (Emergency Services)About the Role:WPS is seeking an experienced and driven Technical Services Manager to lead our operations team in delivering excellence for a high-profile Blue Light client in Hampshire. You will be responsible for the management and delivery of hard M&E (Mechanical & Electrical) services, compliance, and minor projects across a portfolio of emergency services properties. This is a fantastic opportunity to make a real impact supporting critical public sector infrastructure.Key Responsibilities: Lead and manage a team of supervisors and engineers delivering M&E services, statutory compliance, and project works. Oversee the delivery of planned and reactive maintenance, ensuring all works are completed to the highest standards of safety, quality, and compliance. Manage the supply chain, negotiate best value, and ensure all contractors meet Wates and client standards. Prepare and present management information (MI) reports at regular client meetings, ensuring KPIs and SLAs are met. Develop strong relationships with client stakeholders, consultants, and supply partners. Drive a culture of continuous improvement, professional development, and robust succession planning within your team. Ensure all activities comply with Health & Safety legislation and Wates’ policies. Support the delivery of extra works and minor projects, ensuring quality, timeliness, and budget control.What We’re Looking For: Proven experience in a similar technical/FM management role, ideally within a Blue Light or critical environment. Strong technical background with a relevant qualification in Electrical, Mechanical, or Building Services Engineering. Excellent leadership, communication, and stakeholder management skills. Good working knowledge of statutory compliance, H&S legislation, and CAFM/PPM systems. Ability to manage multiple priorities and deliver results in a fast-paced, client-focused environment. Security clearance or willingness to undergo vetting for Blue Light contracts.What We Offer: Competitive salary and benefits package Car allowance or company vehicle Permanent health insurance, pension, and wellness programme 22 days holiday plus bank holidays (with increases for service) Industry-leading family leave benefits Extensive learning and development opportunities The chance to make a difference supporting emergency services infrastructure Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Contract support lead

Contract Support Lead Location: Atherstone, Warwickshire About the Role:WPS is seeking a highly organised and proactive Contract Support Lead to join our team in Atherstone, supporting the prestigious Twycross Zoo project. This is a unique opportunity to play a key role in the smooth running of facilities management operations for one of the UK’s leading conservation charities and visitor attractions.Key Responsibilities: Provide comprehensive administrative and contract support to the Account Manager and operational teams. Act as the main point of contact for client queries, ensuring prompt and professional communication. Manage CAFM (Computer-Aided Facilities Management) systems, including raising and closing work orders, updating asset data, and producing reports. Support financial processes, including raising purchase orders, processing invoices, and assisting with budget tracking. Coordinate meetings, prepare agendas, take minutes, and follow up on actions. Maintain accurate records for compliance, health & safety, and statutory documentation. Assist with the mobilisation of new works, projects, and contract variations. Drive continuous improvement in contract administration and customer service.What We’re Looking For: Experience in a contract support, facilities administration, or similar role (FM sector experience desirable). Strong organisational skills and attention to detail. Excellent communication and customer service skills. Proficiency in Microsoft Office and experience with CAFM or similar systems. Ability to manage multiple priorities and work to deadlines. Team player with a proactive, can-do attitude. Willingness to learn and support the unique operational needs of a live zoo environment.What We Offer: Competitive salary and benefits package Permanent health insurance, pension, and wellness programme 22 days holiday plus bank holidays (with increases for service) Industry-leading family leave benefits Extensive learning and development opportunities The chance to support a world-renowned conservation charityAbout Twycross Zoo:Twycross Zoo is an award-winning conservation charity, home to over 500 animals and welcoming more than 500,000 visitors annually. As a specialist primate zoo, it is the only UK zoo to house all four types of great ape, including the UK’s only group of Bonobos.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Technical Services Manager

Technical Services Manager – London (Landmark Contract)📍 Location: City of London with occasional travel to regional offices We are seeking a highly experienced Technical Services Manager to lead our operations team in delivering exceptional M&E services, compliance, and project management across a prestigious portfolio in the City of London. This is a key leadership role focused on driving service excellence, sustainability, and continuous improvement.Key Responsibilities: Lead and manage a team of engineers and fabric technicians, ensuring consistent delivery of M&E services, compliance, and operational standards. Oversee the delivery of extra works and M&E/fabric projects, ensuring quality, timeliness, and budget control. Develop and mentor direct reports, ensuring mandatory training is completed and succession planning is in place. Manage and optimise the supply chain, negotiating best value and ensuring compliance with Avetta and Construction Line standards. Conduct annual Plan Rights and regular supplier performance reviews. Support account teams with client reporting, including MI and KPI presentations. Build strong relationships with key stakeholders and consultants, ensuring high levels of client satisfaction.What We’re Looking For: Proven experience in managing technical services within a multi-site, client-focused environment. Strong leadership and communication skills, with the ability to drive performance and foster a culture of ownership and accountability. Solid understanding of Health & Safety legislation and compliance requirements. Robust technical background with a professional qualification and hands-on experience in a trade (Electrical, Mechanical, or Gas).This is a fantastic opportunity to join a high-profile contract and make a meaningful impact across a diverse and dynamic portfolio.📩 Ready to take the next step? Apply now or contact us for more information.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Project Delivery Lead FM

PROJECT DELIVERY LEAD Wates have terrific opportunity for a Project Delivery Lead to join our team covering London and the South East and the need to on occasions support with other projects across the UK. ABOUT THE ROLE As the Project Delivery Lead you will work with the FM Project Manager and commercial team, and the wider Wates FM business to deliver projects of differing in value and complexity, ensuring projects are delivered to the highest possible standards of safety and quality and compliance to our Wates Operating standards. We are looking for a Project Delivery Lead with strong demonstrable experience of leading a team with history of successful delivery of projects up to £2m in value. Sound understanding of construction phase H&S, Business-Critical systems, and Change Management Procedures with SMSTS, First AID, Membership to the Institute of Safety and Health (IOSH) or equivalent, NVQ Level 2-3 in Electrical or Mechanical Discipline. To be successful in the role you will have strong interpersonal, problem solving and site management skills, be someone who can demonstrate the ability to plan, monitor & manage the business functions and project delivery whilst aligning the delivery of the overall business strategy. Some of the other Key Accountabilities as Project Delivery Lead include: Own and lead all aspects of the project like planning, monitoring, coordination, controlling processes, summarising progress of the project and setting deadlines for completion of the project. Produce project documentation & feasibility to completion in line with Wates FM and Clients requirement and agree documentation format with Client Account Representative and support services function. Undertake regular project progress update and collaborate closely with the operational team for any change management requirements like plant down time etc. Defining acceptance criteria or collaborating with specialists to define acceptance criteria for project deliverables and works towards achieving stakeholder acceptance of deliverables. Lead regular client meetings with project progress status and updates. WHAT WE OFFER Competitive salary Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting