About Us

Account Manager

Account Manager Location: North West / MidlandsContract Type: Full-time, Permanent About the RoleWe are seeking an experienced Account Manager to join our Facilities Management team within WPS. This is an exciting opportunity to oversee a mixed portfolio of clients within the Managing Agent sector, providing exceptional service delivery while driving commercial performance and organic growth across established contracts.This role is ideal for someone who thrives on building strong client relationships, delivering operational excellence, and proactively identifying new business opportunities.Key Responsibilities Manage a varied FM client portfolio across the North West and Midlands, ensuring high-quality service delivery and contract compliance. Act as the primary point of contact for Managing Agent clients, fostering strong and trusted relationships. Drive work winning and organic growth, identifying opportunities to expand services within existing accounts. Oversee contract performance, budgets, forecasting, and KPI achievement. Collaborate with operational teams to ensure safe, efficient and customer-focused delivery. Prepare and present monthly account reviews, performance updates, and growth proposals. Lead on contract improvements, mobilisation of additional works, and continuous service enhancement.About YouWe’re looking for someone who brings: Experience working with Managing Agents (preferred but not essential). A strong track record of growing and developing FM contracts. Excellent communication, negotiation, and relationship-building skills. Commercial awareness with the ability to identify and convert opportunities. Proven experience managing multi-site or mixed FM portfolios. A proactive, solutions-focused mindset and a passion for delivering outstanding customer outcomes.Why Join Us? Opportunity to shape and grow a strategic FM portfolio. Work within an established, collaborative, and respected business unit. Supportive leadership with a strong focus on career development. Competitive salary and benefits package.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

Supervisor

🌟 We're Hiring: Supervisor 🌟📍 Location: Ealing💰 Salary: Competitive🏢 Contract Type: Full-timeAre you a natural leader with solid experience in responsive repairs, roofing, and scaffolding? Do you thrive in a fast-paced environment and know how to motivate and manage a team effectively? If so, we’d love to hear from you!🔧 About the RoleWe’re seeking a Supervisor with hands-on knowledge of roofing and scaffolding, alongside a strong background in responsive repairs. You’ll manage a team of 6 operatives and support the Project Lead across workstreams including Voids, Disrepair, Day-to-Day Repairs, and Planned Works.A background in social housing is highly desirable, as you’ll ensure service excellence, high-quality workmanship, and strong customer satisfaction. You’ll also have opportunities to step up and lead the contract when required—ideal for someone aiming to progress into senior management.🗂️ Key Responsibilities• Lead, motivate, and manage a team of 6 operatives• Oversee scheduling, inspections, and quality control• Conduct 1-2-1s, toolbox talks, and team meetings• Liaise with clients and prepare performance reports• Ensure full Health & Safety compliance across all activities• Support onboarding, training, and development of staff• Oversee works involving roofing and scaffolding, ensuring safety and quality standards• Drive performance to meet KPIs and service targets🎯 What We’re Looking For• Proven experience in responsive repairs• Roofing and scaffolding knowledge is essential• Background in social housing maintenance (preferred)• Experience managing a team of operatives (minimum 6)• Strong leadership, communication, and organisational skills• Solid understanding of Health & Safety requirements• SSSTS/SMSTS – Preferred (or IOSH desirable)• Trade-related certifications (e.g., Asbestos Awareness, Scaffold Inspections)• Commercial awareness and ability to manage budgets• Confident in Microsoft Office and report writing• Proactive, supportive, and assertive approach• Full UK driving licence🚀 Why Join Us?• Be part of a dynamic and supportive team• Clear progression opportunities: Senior Supervisor, Contract/Operations Manager• Make an impact in your local community• Work in a collaborative environment where your ideas are valued📩 Ready to Apply?If you're ready to take the next step in your career and lead with confidence, apply today and help us continue providing high-quality services to our communities.Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Disrepair Supervisor

🛠️ Disrepair Supervisor📍 West Midlands 🏢 WPS Bring your people leadership and case‑management skills to our growing WPS business in the West Midlands. You’ll own the Disrepair workstream end‑to‑end, supporting the Project Lead day‑to‑day — and stepping up to lead the contract when required — ensuring services are safe, compliant and consistently delivering strong KPIs and great customer outcomes. 🚀What you’ll do Lead the Disrepair operation — optimise resources, apply robust processes and meet contract KPIs and client standards. 🔧📊 Manage the caseload — ensure work orders progress within target dates; confirm multi‑trade requirements, timeframes and pre‑inspections. ⏱️ Guide people & partners — support administrators, operatives and subcontractors to achieve targets and deliver consistently. 👥🎯 Champion quality & customer care — deliver pre‑ and post‑repair inspections, routine quality checks and proactive communication. ✅ Report & drive improvement — produce weekly updates on completed and outstanding jobs; investigate issues and follow through to resolution. 🗂️ Partner with the client — support performance reports and attend regular review meetings. 🤝 Handle variations & complaints — manage variation requests in line with client procedures and help resolve customer, client and staff queries. 🧩 Lead on safety — uphold H&S within our Operating Framework; ensure PPE, vehicles, livery and ID standards are maintained. 🦺🔒 Support commercials — monitor operating costs and productivity metrics, collaborating closely with commercial colleagues. 💷📊What you’ll bring Experience supervising within repairs & maintenance, ideally with direct disrepair responsibility. Strong leadership of teams and supply chain partners, with clear, confident communication. Demonstrable success in achieving KPI performance and driving quality. Excellent planning/scheduling capability and a calm, problem‑solving approach. Solid understanding of health & safety and stakeholder engagement. Why join us Be part of a growing West Midlands operation with real influence over how we deliver disrepair services. 🌱 Supportive team culture with regular development, feedback and progression opportunities. 🤝📈 Work that genuinely improves the lives of residents and communities. 🏘️How to applyReady to take the next step? Apply today and help us deliver a safe, efficient and customer‑first repairs service. ✉️🔗

Electrical Qualifying Supervisor

⚡ Electrical Qualified Supervisor📍 West Midlands ¦ 🏢 WPS ¦ 🚀 Growing divisionsWe’re looking for an Electrical Qualified Supervisor to join our WPS team in the West Midlands! If you're passionate about electrical safety, quality and supporting engineers to deliver great work for our residents, this is a brilliant opportunity to make a real impact. 🙌🔧 What you’ll be doing Acting as our go‑to expert for electrical quality, safety and compliance, including NICEIC requirements. Supporting engineers and our supply chain with technical advice, checks and guidance. Making sure all electrical works are properly certified, inspected and meet our high Wates standards. Carrying out site visits, sample checks and ensuring all notifiable works are submitted correctly. Helping new starters settle in, checking competency and delivering toolbox talks. Keeping CPD records up to date and ensuring compliance across the contract. Maintaining a strong safety culture — protecting residents, colleagues and ensuring best practice at all times.🎓 What you’ll bring Level 3 Electrotechnical qualifications (NVQ / apprenticeship / mature candidate). BS 7671:2018, Initial Verification & Periodic Inspection qualifications. At least 2 years’ supervisory experience. Strong understanding of housing maintenance, SOR codes and H&S requirements. Great communication skills, confidence partnering with wider teams, and a proactive approach.🌟 Why join us A growing WPS team with real opportunity to shape how we deliver electrical compliance. Supportive environment, development pathways and a team that values your expertise. Work that genuinely improves homes and communities. 🏡📩 Apply todayIf you're ready to take the lead on electrical safety and support a great team, we’d love to hear from you! ✨