About Us

Disrepair Supervisor

🛠️ Disrepair Supervisor📍 West Midlands 🏢 WPS Bring your people leadership and case‑management skills to our growing WPS business in the West Midlands. You’ll own the Disrepair workstream end‑to‑end, supporting the Project Lead day‑to‑day — and stepping up to lead the contract when required — ensuring services are safe, compliant and consistently delivering strong KPIs and great customer outcomes. 🚀What you’ll do Lead the Disrepair operation — optimise resources, apply robust processes and meet contract KPIs and client standards. 🔧📊 Manage the caseload — ensure work orders progress within target dates; confirm multi‑trade requirements, timeframes and pre‑inspections. ⏱️ Guide people & partners — support administrators, operatives and subcontractors to achieve targets and deliver consistently. 👥🎯 Champion quality & customer care — deliver pre‑ and post‑repair inspections, routine quality checks and proactive communication. ✅ Report & drive improvement — produce weekly updates on completed and outstanding jobs; investigate issues and follow through to resolution. 🗂️ Partner with the client — support performance reports and attend regular review meetings. 🤝 Handle variations & complaints — manage variation requests in line with client procedures and help resolve customer, client and staff queries. 🧩 Lead on safety — uphold H&S within our Operating Framework; ensure PPE, vehicles, livery and ID standards are maintained. 🦺🔒 Support commercials — monitor operating costs and productivity metrics, collaborating closely with commercial colleagues. 💷📊What you’ll bring Experience supervising within repairs & maintenance, ideally with direct disrepair responsibility. Strong leadership of teams and supply chain partners, with clear, confident communication. Demonstrable success in achieving KPI performance and driving quality. Excellent planning/scheduling capability and a calm, problem‑solving approach. Solid understanding of health & safety and stakeholder engagement. Why join us Be part of a growing West Midlands operation with real influence over how we deliver disrepair services. 🌱 Supportive team culture with regular development, feedback and progression opportunities. 🤝📈 Work that genuinely improves the lives of residents and communities. 🏘️How to applyReady to take the next step? Apply today and help us deliver a safe, efficient and customer‑first repairs service. ✉️🔗

Electrical Qualifying Supervisor

⚡ Electrical Qualified Supervisor📍 West Midlands ¦ 🏢 WPS ¦ 🚀 Growing divisionsWe’re looking for an Electrical Qualified Supervisor to join our WPS team in the West Midlands! If you're passionate about electrical safety, quality and supporting engineers to deliver great work for our residents, this is a brilliant opportunity to make a real impact. 🙌🔧 What you’ll be doing Acting as our go‑to expert for electrical quality, safety and compliance, including NICEIC requirements. Supporting engineers and our supply chain with technical advice, checks and guidance. Making sure all electrical works are properly certified, inspected and meet our high Wates standards. Carrying out site visits, sample checks and ensuring all notifiable works are submitted correctly. Helping new starters settle in, checking competency and delivering toolbox talks. Keeping CPD records up to date and ensuring compliance across the contract. Maintaining a strong safety culture — protecting residents, colleagues and ensuring best practice at all times.🎓 What you’ll bring Level 3 Electrotechnical qualifications (NVQ / apprenticeship / mature candidate). BS 7671:2018, Initial Verification & Periodic Inspection qualifications. At least 2 years’ supervisory experience. Strong understanding of housing maintenance, SOR codes and H&S requirements. Great communication skills, confidence partnering with wider teams, and a proactive approach.🌟 Why join us A growing WPS team with real opportunity to shape how we deliver electrical compliance. Supportive environment, development pathways and a team that values your expertise. Work that genuinely improves homes and communities. 🏡📩 Apply todayIf you're ready to take the lead on electrical safety and support a great team, we’d love to hear from you! ✨

Multi Skilled Joiner

We are currently seeking a skilled and reliable Multiskilled Joiner to join our responsive maintenance team working on a social housing contract in the Skelmersdale area.🔧 Key Responsibilities: Carry out responsive maintenance works including repairs, replacements, and installations across occupied and void properties. Deliver high-quality joinery work in line with health and safety standards and customer expectations. Work independently and as part of a team to complete tasks efficiently and professionally. Liaise with tenants and housing officers to ensure minimal disruption and excellent service delivery.✅ Requirements: NVQ Level 2 (or equivalent) in a relevant trade (Joinery/Carpentry). Full UK Driving Licence – essential for travel between properties. Proven experience in social housing or domestic maintenance environments. Strong communication skills and a customer-focused approach. Ability to work flexibly and respond to emergency call-outs when required.💼 What We Offer: Competitive salary and benefits package. Company vehicle and fuel card. Ongoing training and development opportunities. Supportive team environment and career progression.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Regional Customer Services Manager

We have an exciting opportunity for a Regional Customer Service Manager to join our WPS team, leading customer service excellence across our North & Central Region. This is a pivotal leadership role covering multiple contracts and offices, ensuring our customers, clients and internal teams receive a consistently outstanding service.📍 Location & TravelThis is a regional role with coverage across:Barnsley, Milton Keynes, Derbyshire, Birmingham, Warwickshire, Worcestershire. Preference: Midlands-based Expected to work flexibly across up to six offices within the region Hybrid working: 1–2 days per week from home (business/client demands permitting)💼 About the RoleReporting directly into Divisional Director as the regional lead, this role is responsible for shaping, influencing and delivering our customer strategy across the Responsive Maintenance service. The successful candidate will oversee multiple customer service functions and ensure continuous improvement of the end‑to‑end customer journey.You will lead large teams (up to 50 people) including: Customer Contact / Customer Experience Scheduling & Planning Complaints & Case Management Performance & Insight / Continuous Improvement General Customer Service Operations linked to R&M deliveryThis role requires someone who thrives in a client-facing, collaborative environment and can confidently manage multiple customers, stakeholders and service lines.🔑 Key Responsibilities Lead and manage regional customer service operations across multiple offices, teams and contract lines. Oversee customer contact, scheduling, complaints handling, performance monitoring and service standards. Engage directly with clients, residents and stakeholders, representing WPS with professionalism and enthusiasm. Use performance data, KPIs and customer insights to identify service gaps and implement improvements. Shape, refine and support the delivery of the regional customer strategy, aligned with wider WPS objectives. Ensure adherence to social housing regulatory requirements and maintain strong governance. Build strong relationships across the sector, staying connected to emerging trends and best practice in customer experience. Foster a positive team culture centred on empathy, ownership, accountability and service excellence. Support continuous improvement across repairs & maintenance operations, ensuring customer experience is at the heart of decision‑making.🌱 What We’re Looking ForWe’re seeking an enthusiastic, customer-first leader who brings:Essential Experience Strong background in social housing, responsive repairs, or planned maintenance customer service. Experience managing large in-house teams (ideally 30–50 people). Proven ability to lead multi-site customer service operations. Deep knowledge of social housing regulation, complaint handling and customer experience frameworks. Confidence working with multiple clients / local authorities / housing associations. Ability to analyse data, identify trends and drive improvement at scale.Personal Attributes Empathetic, proactive and confident in a customer-facing environment. Able to balance operational detail with strategic thinking. Resilient, solutions-focused and comfortable working at pace. Excellent stakeholder management and communication skills. A natural collaborator who motivates and inspires teams.✨ Why Join Wates Property Services? Be a key influencer in shaping the customer journey for thousands of residents. Play a regional leadership role with genuine autonomy and visibility. Join a values-led, family-run Tier 1 contractor committed to social value and customer excellence. Work within an organisation undergoing meaningful transformation in customer experience.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting