Customer
Services
Apprenticeships

Customer
Services
Apprenticeships

Your pathway to success.

At Wates, we know customer service is essential to all our client relationships, both internally and externally.

Customer
Services
Apprenticeships

About the programme

We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.

As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.

In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.

Careers

Want to be part of our team? Become part of the Wates story.

Search our latest vacancies to find the perfect role for you.

Design Manager

Location: Newmarket

Job Type: Design

Application Deadline: 18-12-2024

Wates Construction are looking for a Design Manager to join our Major Projects Team focussing on high profile, technically complex projects across multiple sectors. If you are passionate about design, working within a team environment and with proven technical skills looking for an opportunity to challenge the norm, bring fresh new ideas and elevate yourself within the industry then join us and help to create tomorrow together. This is a great opportunity to progress your career as part of a talented, diverse, and supportive team. ABOUT THE ROLE Our Design Managers are a valuable part of our business, driving quality outcomes, enhancing buildability and fostering innovation. Design Managers work collaboratively with our industry specialists and in-house technical experts to ensure that the design develops in accordance with the brief with a firm focus on added value, compliance, commercial viability, and best practice. As our Design Manager you will: Work with all relevant parties, to produce and manage a realistic design programme and information required schedule to facilitate design, procurement and construction activities Support the implementation of Continuous Improvement initiatives and innovation Ensure the design has been reviewed and verified to achieve compliance and mitigate Health and Safety, design and buildability issues prior to construction and identify key risks and opportunities at each stage of the design and delivery process. WHAT WE OFFER Competitive salary & profit share scheme Flexible working Car Allowance / Company Car (subject to Role/Grade) Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… One of the best learning and development programmes which is customizable to support your career progression goals. (c.7000 training sessions delivered year to date across the WATES Group) Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all of the skills listed, many of them may be transferable to other roles within the WATES Group. If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible. As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Divisional Commercial Manager

Location: Finsbury Park

Job Type: Commercial

Application Deadline: 05-01-2025

Shape Success. Lead Excellence. Make an Impact.Are you ready to lead with purpose and drive transformative success? At Wates, we’re on the lookout for an inspiring Divisional Commercial Manager to join our dynamic Facilities Management (FM) team. This pivotal role will see you steering the commercial function across a portfolio of high-value programmes, ensuring excellence from project inception to delivery.What You'll DoReporting to the Regional Commercial Director, you’ll be the cornerstone of our commercial operations, combining strategic oversight with hands-on leadership. Your key responsibilities include: Driving the profitability of projects with annual turnovers of £50m–£100m. Shaping and executing commercial strategies to deliver exceptional results. Leading, inspiring, and developing a high-performing commercial team. Overseeing contract tendering, procurement, and risk management. Championing compliance with Wates’ governance and Health & Safety standards. Providing expert guidance to support business growth, mitigate risks, and ensure sustainable success.Who You AreYou’re an effective communicator and natural leader with a track record of managing large FM projects across multiple sites. Your ability to inspire teams, influence stakeholders, and deliver profitable outcomes sets you apart.Your experience is complemented by a strong commitment to developing others, a proactive approach to problem-solving, and a passion for making a positive impact.Wates are committed to the fair treatment of people with criminal records, including employees and potential employees. We ensure that our recruitment, promotion, and retention activity does not treat people less favourably because of an offending background. Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

IT Project Manager

Location: Leatherhead

Job Type: IT Infrastructure

Application Deadline: 11-12-2024

IT Project Manager – Construction Are you a dynamic and experienced Project Manager looking to make an impact in IT within the construction industry? We are seeking a skilled professional to join our IT Construction Team, where you’ll play a pivotal role in delivering innovative IT projects that drive business transformation.As an IT Project Manager, you’ll oversee the planning, execution, and delivery of projects across the Construction Group. You will establish project structures, lead diverse teams, manage risks, and ensure project outputs meet agreed-upon timelines, budgets, and quality standards.This is a fantastic opportunity to combine your project management expertise, IT knowledge, and business acumen to drive successful project outcomes while working with a wide range of internal and external stakeholders.Job Role Project Planning & Delivery: Define and agree on project scope, deliverables, timelines, and cost criteria to ensure alignment with business goals. Develop project structures, roles, and teams for efficient delivery. Monitoring & Reporting: Plan, manage, and track project progress, ensuring outputs are delivered on time, within budget, and to the required quality standards. Produce regular reports to keep stakeholders informed and ensure governance compliance. Stakeholder Engagement: Build and maintain strong relationships with internal teams and external stakeholders to achieve project objectives. Clarify business needs and ensure teams are prepared and resourced for change implementation. Risk & Issue Management: Identify, assess, and manage risks and issues effectively, taking a proactive approach to problem resolution. Team Leadership: Lead, guide, and coach project teams to deliver high-quality work that aligns with the project plan and business requirements. Experience Project Management Expertise: Proven experience managing projects using both Waterfall and Agile methodologies. Deep understanding of project management principles and best practices. A track record of delivering diverse technical and business solutions across varying scales. Organisational Skills: Exceptional ability to manage conflicting demands, maintain attention to detail, and juggle multiple priorities effectively. Technical & Analytical Skills: Knowledge of Microsoft Project to an intermediate level. Experience in Business Analysis as part of a broader PM role. Leadership & Communication: Strong stakeholder management skills, able to work across multiple projects and teams. A self-starter who thrives in a fast-paced environment and takes ownership of their projects. Qualifications Essential: Experience as a Project Manager. Certifications such as Prince2 Practitioner, PMI, or MSP. Preferred: Experience in the construction industry is advantageous. Familiarity with managing the full lifecycle of business application projects. WHAT WE OFFER Competitive salary & bonus Flexible working – this role will be based in the Leeds office two days a week. Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.To learn more about the checks included in this process, please click on the following link: National Security Vetting

Mobile Engineer

Location: Basingstoke

Job Type: Engineering

Application Deadline: 25-12-2024

Mobile Electrical Engineer Location: HampshireJob Type: Full Time Contract Type: Permanent Here at Wates, we have a fantastic opportunity for a Mobile Engineer to join our Facilities Management mobile team supporting our client based in Hampshire. The main objective is for you to carry out Planned Preventative Maintenance (PPM) and reactive maintenance to all electrical equipment, including extra works/emergencies in accordance with the contract requirements on Mechanical/Electrical Services. Due to the nature of the works, we are exceptionally keen to speak to candidates with a strong background with a strong electrical bias. ABOUT YOU To be successful in this role, you will ideally have the following: Knowledge of electrical systems. Strong Electrical Experience Have previously worked as a mobile engineer 18th Edition C&G 2367 or 2357 (Electrical Installation) and NVQ level 3 in Electrical Installations or equivalent qualifications What is important to us is your natural communication skills to deliver high levels of customer service at all times, your ability to effectively multi-task, work to tight deadlines and problem solve on the job; whilst always promoting health & safety excellence. ABOUT THE ROLE Key Accountabilities will include: Ensure all works are delivered in guidance of the legislation and contractual obligations Utilise CAFM/PDA technology for real time job updates, and provide detailed/comprehensive reports on works delivered To respond in a prompt and effective manner to all reactive maintenance issues and help desk requests associated with the heating and ventilation systems, pumps, water tanks, valves, pipe work and associated mechanical systems or items To respond to call outs and cover breakdowns and emergencies associated with the mechanical services aspects of the contract as required. In return, we offer a competitive salary, additional pay when on call, along with 22 days holiday, Pension benefits, life Insurance, and a flexible benefits scheme that you can tailor to suit your lifestyle. Basic Check: *Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting


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