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Apprenticeships

Divisional Director

🚀 Join Wates Group as a Divisional Director – Property Services (Planned Maintenance, London & South East)Are you ready to lead with purpose and drive meaningful impact in communities across London and the South East? We’re looking for a passionate and strategic Divisional Director to join our Wates Property Services (WPS) team, overseeing a portfolio of Planned Maintenance contracts across Greater London, the South, and South East. Reporting directly to the Regional Managing Director, you’ll play a pivotal role in shaping the future of social housing maintenance—delivering excellence, driving growth, and building strong client relationships.🌟 What You’ll Be Doing: Lead the Vision: Develop and execute a high-performing divisional strategy—from mobilisation to delivery—anchored in our “Delivering the Promise” principles. Own the Numbers: Take full P&L responsibility for the region, ensuring sustainable profitability and growth across all contracts. Champion Safety & Sustainability: Set the standard for Health, Safety & Environment performance, aligning with our strategic commitments. Be the Client’s Trusted Partner: Build and nurture long-term relationships with local authorities and housing associations, ensuring exceptional service and satisfaction.🧠 What You’ll Bring: A proven track record of growing and evolving contracts within the social housing or property services sector. Strong leadership in delivering outstanding customer service at a regional level. Commercial acumen and the ability to drive continuous improvement and innovation across multiple contracts.✅ Additional Info:Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Project Manager

We’re not here to blend in — we build to make a difference. If you're a Project Manager with a sharp technical mind and a drive to challenge convention, we want to hear from you.At Wates, we’re looking for someone who brings more than just experience — we want curiosity, ambition, and the desire to shape what construction can be. You’ll join a forward-thinking team where innovation is encouraged, your voice is heard, and your impact is real.This is more than a job — it’s a chance to elevate your career as part of a collaborative, diverse, and supportive team committed to excellence.What You’ll Be DoingAs a Project Manager, you’ll be right at the heart of delivering exceptional construction projects — leading with clarity, driving performance, and inspiring your team.Here’s what you’ll take the lead on: Own the outcome – Develop and control project budgets, ensuring delivery on profit, prelims and procurement, and build out detailed programmes to keep things on track. Build the best team – Secure and lead the right people and partners to get the job done — professionally, safely, and to a high standard. Raise the bar on quality – Drive implementation of Project and Trade Quality Plans, with a sharp focus on defect-free delivery. Deliver with pride – Ensure a smooth handover process that leaves our clients confident and satisfied — setting the tone for future collaboration. Why Wates?We don’t settle for “how it’s always been done.” We invest in people, champion fresh thinking, and reward those who drive progress. Whether it’s through technology, sustainability, or inclusion, we’re building a tomorrow we’re proud of — and we want you on the journey.What We Offer: Competitive salary & profit share scheme Flexible working Car Allowance / Company Car (subject to Role/Grade) Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all of the skills listed, many of them may be transferable to other roles within the WATES Group.  If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible.  As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships. Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting #PM

Risk and Assurance Manager

Risk and Assurance Manager – Wates Property ServicesAre you ready to shape the future of risk management in a dynamic and evolving organisation?Wates Property Services is looking for a talented Risk and Assurance Manager to help lead our business toward a mature, robust, and forward-thinking risk management framework.At Wates, we’re building for the future—driving innovation and embracing challenges. As our operations grow in scale and complexity, and as legislative demands evolve, we recognise the need for a holistic view of risk. This role is essential and impactful, offering the opportunity to make a real difference.This is a fantastic opportunity to progress your career as part of a talented, diverse, and supportive team.ABOUT THE ROLEAs the Risk Manager for Wates Property Services, you’ll report directly to the Commercial Director and work closely with key stakeholders, including senior leadership and cross-functional partners, to: Develop and implement a comprehensive risk management framework in collaboration with the Finance Director and Group Senior Risk Manager. Establish governance procedures for effective risk reporting, board governance processes, and risk appetite assessment. Provide insight and analysis to the Group Head of Assurance and Risk Committee Chair through dashboards, reports, and presentations. Maintain and manage risk registers, mapping key project risks into a consolidated business unit view. Partner with the Finance Director to design and embed governance frameworks for board agendas and related forums. Lead proactive stakeholder engagement to develop a mature risk culture within the business. Promote best practices by integrating lessons learned into risk methodologies and tools.WHAT YOU WILL BRING Proven experience in risk management within a complex business environment. Strong analytical skills with the ability to assess risks, define mitigation strategies, and communicate effectively with senior stakeholders. A collaborative mindset and ability to foster relationships across cross-functional teams. Confidence in governance design and the ability to deliver robust documentation and reporting tools.OPPORTUNITIES FOR YOU Be at the forefront of risk transformation for a growing and evolving business unit. Collaborate with senior leaders to shape and embed a world-class risk management culture. Enjoy a competitive salary, benefits, and career development opportunities.Location: While location is flexible, the role can be based in Finsbury Park.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Client Support Advisor

The VacancyCLIENT SUPPORT ADVISOR Are you providing amazing customer service in your current role but ready for the next step? We are currently recruiting for a Client Support Advisor to join our fabulous team on a full time, permanent basis based in Manchester. We’re looking for someone who has a passion for delivering outstanding customer service whilst being professional and friendly at all times! It’d be amazing (but not essential) if you have previous experience of working on an FM Helpdesk in a busy environment because this is what you’ll be doing: • Delivering great customer service to our clients and contractors • Building outstanding working relationships with our clients, contractors and other functions within the business • Managing emails and phone calls • Dealing with enquiries from clients and contractors • Supporting clients and contractors with any queries • Assigning jobs to contractors within an agreed time frame • Chasing up jobs that have not been accepted/attended to • Managing and updating business-critical issues daily • Updating systems to ensure complete transparency • Ensuring that maintenance work is processed in a timely manner • Communicating with contractors daily, to minimise overdue work • Challenging unnecessary call-outs and response times • Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues • Operating and being measured against business KPIs • Demonstrating professionalism at all times This particular position will involve the raising and administration of a high volume of quoted works so if that is a process you are familiar with then please apply! To be successful you’ll need to be: • Tenacious and results orientated • IT literate • Confident, efficient and reassuring on the phone • Great at prioritising and multi-tasking • Friendly and professional • Looking for ways we can do things better • Ambitious and keen to progress We’ll give you full training as part of your induction as well as the opportunity to make the role your own. You’ll be part of a close, fun team and be fundamental to shaping the future success of Customer Care within Wates FM and of course your own career aspirations! Wates FM successfully provides Facilities Management services in technically demanding environments, and our portfolio includes some of the UK’s best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations. This is an office based position. WHAT WE OFFER Competitive salary Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting