Customer
Services
Apprenticeships

Customer
Services
Apprenticeships

Your pathway to success.

At Wates, we know customer service is essential to all our client relationships, both internally and externally.

Customer
Services
Apprenticeships

About the programme

We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.

As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.

In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.

Careers

Want to be part of our team? Become part of the Wates story.

Search our latest vacancies to find the perfect role for you.

Administrator

Location: Liverpool

Job Type: Clerical & Administration

Application Deadline: 01-04-2026

📣 Administrator 📍 Liverpool⏱ 40 hours per week🏢 Liberty – Energy Transition Operations🌟 Join Us in Making Places Safe, Smart & Better for AllAre you highly organised, people‑focused and ready to support vital projects within our Energy Transition Operational teams? We’re looking for an Administrator to join our Liberty team in Liverpool. This is an exciting office-based role where you’ll work closely with Supervisors, Managers, and cross-functional teams to help keep our operations running smoothly 🚧📑👀 What You'll Be DoingYou’ll play a key role in providing high‑quality administrative support across a range of projects. Every day will be different, but your work will include:🤝 People Focused Building strong relationships across the Liberty team Responding to email queries from operational teams and clients Welcoming visitors and providing reception cover when needed Preparing refreshments for meetings🧭 Always Accountable Working towards operational targets with accuracy and reliability Maintaining systems and records with precision Ensuring regular updates are communicated clearly and in good time Supporting the operational team with general admin duties, photocopying & filing💡 Simply Innovative Working proactively within a busy multi‑disciplined team Helping identify and resolve supplier delays Supporting field staff with all admin-related needs📚 Helpfully Smart Recording planned work accurately into relevant systems Managing compliance documentation and ensuring correct filing Assisting the wider Business Support team where needed Handling tasks such as reprogramming door fobs🌈 What We Expect From You A commitment to our values: Passion, Openness, Respect & Trust A willingness to support the business as priorities shift Respect for confidentiality and adherence to data protection policies A proactive approach to health, safety and welfare A desire to develop yourself and continually improve🤝 Why Join Liberty?You won’t just be a number — you’ll be part of a people-centred, innovative and inclusive team focused on improving lives and making a positive impact. Your work helps deliver outcomes that matter.📩 Apply todayReady to take the next step? Apply today and help us deliver a safe, efficient and customer‑first repairs service. ✉️🔗

Gas Engineer

Location: Barnsley

Job Type: Engineering

Application Deadline: 01-04-2026

WPS are excited to offer an excellent opportunity for a skilled Gas Engineer to join our Responsive Maintenance team in the Barnsley area.You’ll play a key role in delivering high‑quality servicing, repairs, maintenance, and installation works that ensure residents feel safe, supported, and well‑cared‑for. If you take pride in your craftsmanship and want to work within a team that truly values quality and customer care, this could be the perfect next step.What You’ll Be Doing Completing domestic gas servicing, repairs, maintenance, and installation to a consistently high standard, in full compliance with gas safety regulations. Identifying follow‑on trade requirements and updating your Supervisor promptly. Working both independently and as part of a close‑knit team when required. Using a PDA device to receive, manage, and close allocated jobs. Managing your workload efficiently to maintain productivity and excellent service delivery. Adapting to business needs with a flexible approach, including participating in the out‑of‑hours call‑out rota. Providing exceptional customer service, ensuring residents feel respected and well‑supported. Maintaining full compliance with Wates’ Health & Safety Professional Standards and safeguarding commitments.Required QualificationsYou must hold the following Gas Qualifications: CCN1 HTR1 CENWAT CKR1Essential Experience: Strong background in gas servicing, repairs, and maintenance Experience working in private and/or social housing environments Full UK Driving Licence (company van included for business use following work‑shadowing period)Desirable Qualifications NVQ Level 2 in PlumbingA willingness to undertake additional training , particularly in renewable technologies such as air source heat pumps is strongly encouraged as we continue to evolve our services.Wates are committed to the fair treatment of people with criminal records, including employees and potential employees. We ensure that our recruitment, promotion, and retention activity does not treat people less favourably because of an offending background. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Electrician

Location: Barnsley

Job Type: Engineering

Application Deadline: 31-03-2026

WPS are looking for a qualified and motivated Electrician to join our responsive maintenance team, delivering high-quality electrical repairs and installations across social housing properties in the Barnsley area.🔍 What you’ll do: Carry out electrical repairs, fault finding, and installations in occupied and void properties. Ensure all work complies with current regulations and safety standards. Respond to emergency call-outs and urgent maintenance requests. Work collaboratively with tenants, housing officers, and other trades.✅ What you’ll need: Level 3 NVQ or equivalent in Electrical Installation 18th Edition Wiring Regulations 2391 Inspection & Testing qualification (or equivalent) Experience in social housing or domestic maintenance is highly desirable. A full UK driving licence.💡 Why join us? Be part of a supportive and skilled team. Ongoing training and development opportunities. Company vehicle and tools provided. Pension scheme, holiday allowance, and other benefits.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Operations Manager

Location: Sheffield

Job Type: Operational

Application Deadline: 24-03-2026

We are currently recruiting for an experienced Operations Manager to lead and deliver planned social housing projects across a multitude of works including, retrofit, elementals or FRA/HRB across properties throughout the North East and Yorkshire.This is a senior operational role, ideal for someone with a strong background in planned works within social housing, ideally having worked on retrofit, elementals or FRA/HRB projects, who has operated at Tier 1 contractor level and is confident managing multiple programmes, teams, and client relationships.The RoleAs Operations Manager, you will have full responsibility for the successful delivery of retrofit-focused planned works programmes, ensuring projects are delivered safely, compliantly, on time, and within budget.Key responsibilities include: Overall operational leadership of planned social housing retrofit programmes Managing multiple contracts and workstreams across occupied properties Leading, developing, and motivating Project Managers, Site Managers, and support teams Ensuring full compliance with health & safety, quality, environmental, and regulatory standards Overseeing programme performance, cost control, and delivery against KPIs Acting as the senior operational point of contact for clients and stakeholders Driving continuous improvement, efficiencies, and best practice across delivery teams Supporting mobilisation of new contracts and retrofit programmes where requiredAbout YouTo be successful in this role, you will ideally have: Proven experience as an Operations Manager (or Senior Contracts / Senior Project Manager ready to step up) A strong background in planned social housing works, ideally retrofit / decarbonisation/elemental/FRA/HRB projects Experience working for a Tier 1 contractor delivering large-scale housing programmes Excellent leadership and people management skills Strong commercial awareness and operational control Experience working in occupied environments A proactive, solutions-focused approach with excellent stakeholder management skills Full UK driving licenceWhat’s On Offer A senior leadership role within a growing and forward-thinking business Long-term planned works schemed Opportunity to play a key role in delivering net zero and decarbonisation initiatives Competitive salary and benefits package Career development and progression opportunitiesGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting


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