Customer
Services
Apprenticeships

Customer
Services
Apprenticeships

Your pathway to success.

At Wates, we know customer service is essential to all our client relationships, both internally and externally.

Customer
Services
Apprenticeships

About the programme

We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.

As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.

In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.

Careers

Want to be part of our team? Become part of the Wates story.

Search our latest vacancies to find the perfect role for you.

Assistant Quantity Surveyor

Location: Liverpool

Job Type: Commercial

Application Deadline: 03-02-2026

Wates are looking for an Assistant Quantity Surveyor to join our Construction Team focussing on high profile, technically complex projects across multiple sectors.If you are passionate about the commercial aspects of Construction and are looking for an opportunity to challenge the norm, bring fresh new ideas and elevate yourself within the industry then join us and help to create tomorrow together.This is a great opportunity to progress your career as part of a talented, diverse, and supportive team.ABOUT THE ROLEOur Assistant Quantity Surveyors are a valuable part of our business, providing support to the Quantity Surveyors in the development and implementation of all pre and post contract strategies, commercial functions and contract reporting. Assistant Quantity Surveyors work collaboratively with our customers and industry specialists with a firm focus on added value, compliance, commercial viability, and best practice.As our Assistant Quantity Surveyor you will be involved in:· Procurement of materials, equipment and subcontract works – undertaking commercial assessment of quotes received and ensure the timely placement of orders to facilitate project delivery and ensure business objectives are met.· Commercial management of smaller sub-contract packages, ensuring all contractual processes are completed on time including measurement and valuation of sub-contract applications.· Complete agreed record keeping in relation to the project, whilst monitoring and handling payments in relation to plant, materials and labour.WHAT WE OFFER· Competitive salary & profit share scheme· Flexible working· Car Allowance / Company Car (subject to Role/Grade)· Travel covered to any of our sites (subject to HMRC advisory rates)· Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more…· Excellent range of learning and development activity to support your career progression.· Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all of the skills listed, many of them may be transferable to other roles within the WATES Group.If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible.As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Bid Manager

Location: London NW1

Job Type: Bid

Application Deadline: 03-02-2026

Wates are seeking a talented Bid Manager to join our dynamic Smartspace Team. You will be responsible for managing the entire bid process, ensuring that proposals are well-organized, professional, and competitive. If you are passionate about the construction industry with proven skills and looking for an opportunity to challenge the norm, bring fresh new ideas and elevate yourself within the industry then join us and help to create tomorrow together. This is a great opportunity to progress your career as part of a talented, diverse, and supportive team. ABOUT THE ROLE Our Bid Managers are a valuable part of our business, and you will work closely with internal stakeholders, clients, and consultants to secure contracts that align with Wates' vision and business objectives. AS OUR BID MANAGER YOU WILL: Manage and coordinate the end-to-end bid process, including PQQs, ITTs, and tender submissions. Develop win strategies and bid themes that align with client requirements. Lead bid planning, ensuring timelines and deadlines are met. Collaborate with key stakeholders such as Estimators, Planners, and Design Managers to ensure a comprehensive and competitive bid. Produce high-quality written content for bids and presentations. Ensure bids reflect Wates’ commitment to quality, sustainability, and health and safety standards. WHAT WE ARE LOOKING FOR: To excel in this role, you need to have a comprehensive understanding of bid management and production, along with a solid grasp of the construction industry, pricing, and costing. You should be well-versed in best practices within the field. Your skills in project management, bid strategy, production, and process are crucial. You must be an excellent communicator, capable of effectively engaging both internal and external stakeholders. Strong negotiation and presentation skills are essential, as is the ability to conduct thorough risk analysis. Additionally, you should possess strong people and team management abilities to lead and coordinate effectively. WHAT WE OFFER Competitive salary & profit share scheme Flexible working Car Allowance / Company Car (subject to Role/Grade) Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all of the skills listed, many of them may be transferable to other roles within the WATES Group. If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.

Ground Worker

Location: Skelmersdale

Job Type: Trades and Labour

Application Deadline: 17-02-2026

WPS is seeking a skilled and reliable Groundworker/Hard Landscaper to join our team in Skelmersdale, delivering high-quality maintenance and repair services across social housing sites. This is a hands-on role requiring experience in a range of groundworks and property maintenance tasks.Key Responsibilities: Installing and relaying concrete flags Carrying out light brickwork and pointing Renewing and installing close board and panelled fencing Working on responsive maintenance contracts across social housing propertiesRequirements: Full UK Driving Licence – essential for site travel NVQ Level 2 (or equivalent) in Groundworks or a related construction discipline Proven experience in domestic/residential maintenance environments Ability to work independently and as part of a team Strong attention to detail and commitment to quality workmanshipWhat We Offer: Competitive salary based on experience Company vehicle and fuel card (subject to role requirements, used for work purposes only) Ongoing training and development opportunities Supportive team environment with a focus on safety and qualityGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Project Manager

Location: Warwick

Job Type: Operational

Application Deadline: 17-02-2026

Here at WPS we have an exciting opportunity for a Project Manager to join our WPS Housing Maintenance team in the Leamington Spa area. The project you will be tasked with managing is a High-rise Project in the Warwickshire area for one of our new social housing providers, so it is imperative you have experience in this. The primary focus of this role will be to provide visible leadership and direction along with foresight and insight in the safe and profitable delivery of schemes to Wates. Key Accountabilities will include: Develop and implement detailed programmes using ASTA Power project and schedules which allow accurate monitoring and reporting of progress. Lead the PCSA all the way to construction with all the relevant disciplines and maintain the client’s expectations. Building safety act knowledge/ experience is desirable. Drawing up construction phase safety plans and ensuring the safe delivery set out within each plan. Experience of delivering works under a JCT D&B contract is beneficial. Identify the quality expectations and embrace these in the Quality Plan and ensuring the golden thread is always upheld. Implement all statutory regulatory and company requirements for managing Health and Safety. Secure and manage the appropriate resources to deliver the project / scheme effectively and efficiently in a professional manner to ensure successful delivery within project constraints. Ensure there is a successful and smooth handover of the project, including support to customer/ end user throughout the handover process. Establish a communications plan and agree accountabilities for team members. We are looking for a qualified, experienced, and professional Project Manager from a property services/construction background who has experience of high-rise complex Projects.


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