Customer
Your pathway to success.
At Wates, we know customer service is essential to all our client relationships, both internally and externally.

About the programme
We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.
As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.
In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.
Careers
Want to be part of our team? Become part of the Wates story.
Search our latest vacancies to find the perfect role for you.
Senior Commercial Manager
Location: Birmingham
Job Type: Commercial
Application Deadline: 26-05-2026
🌟 Senior Commercial Manager📍 West Midlands ¦ Liberty GroupAre you a commercially astute leader ready to shape the future of major contracts across a growing, purpose‑driven organisation? At Liberty, our people are at the heart of everything we do and this is a pivotal opportunity to make a real impact. 🚀We’re looking for a Senior Commercial Manager to take ownership of contract risk and opportunity management across the Liberty Group, playing a critical role in both our financial performance and long‑term success.💼 About the RoleThis is a senior, influential position with responsibility for managing the full commercial lifecycle of high‑value and long‑term contracts — from bid stage through to final account.Our portfolio includes: One‑off construction projects 🏗️ Exciting decarbonisation and sustainability opportunities 🌍 Long‑term maintenance services, including heating & compliance and repairs & maintenanceYou’ll work closely with senior stakeholders, clients and multidisciplinary teams to maximise profitability, mitigate risk and unlock opportunity.🔑 Key ResponsibilitiesContract Risk & Opportunity Management (End‑to‑End) Pre‑Contract: Identifying and understanding contractual risks and opportunities, negotiating fair and robust terms, and ensuring the right commercial resource is in place from the outset. Mobilisation: Creating and implementing clear commercial strategies and contract administration plans, ensuring teams are set up for success from day one. Operational Delivery: Monitoring performance, managing change, issuing contractual notices, resolving issues early, avoiding disputes and maintaining strong commercial governance. Contract Close: Agreeing final accounts, capturing lessons learned and ensuring robust records management.Leadership & Influence Lead and develop commercial and quantity surveying teams across the Liberty Group Act as a trusted, client‑facing commercial lead, negotiating the best financial outcomes Coordinate expertise across legal, operational, technical, finance, HR and business development teams 🤝 Deputise for the Group Commercial Director on commercial matters when required Lead by example, embedding Liberty’s values and operating principles in everything you do📩 Ready to Apply?If you’re looking for a senior commercial leadership role where your expertise will truly make a difference, we’d love to hear from you.👉 Apply now and take the next step in your career with Liberty 🌟
Technical Assurance Auditor
Location: Birmingham
Job Type: SHEQ
Application Deadline: 20-05-2026
Technical Assurance AuditorLocation: West Midlands About the RoleLiberty Group is looking for an experienced Technical Assurance Auditor to join our SHEQ team, supporting our work across the West Midlands.This is a key role within the business, supporting the Technical Assurance Manager (HSEQ) to ensure effective management, coordination, and delivery of Health, Safety, Environment and Quality (HSEQ) activities across Liberty’s operational and administrative functions. The role has a strong technical and Health & Safety focus, with significant time spent auditing field operatives and supporting compliance across gas, electrical and construction activities.Key Responsibilities Carrying out technical and health & safety audits of field operatives using Liberty’s auditing systems Supporting and coaching action owners to ensure corrective actions are closed out effectively Assisting with the delivery of health & safety initiatives across the group Supporting the development of HSEQ processes, procedures, forms and documentation Using company systems to monitor, report and evidence compliance Providing guidance to operational managers and engineers on HSEQ requirements, including incident investigations Carrying out skills assessments and audits for newly‑onboarded engineers Supporting safety compliance activities such as face‑fit testing, safe isolation and training Keeping up to date with changes in health, safety and technical legislation Producing clear, accurate audit reports and status updates to support business decisions Building strong working relationships across operational and management teamsAbout YouYou will be an experienced technical or operational professional with a strong understanding of compliance, auditing and health & safety within gas, electrical or construction environments.Essential / Required: Proven experience carrying out audits and managing corrective actions Strong knowledge of health & safety management on site Experience working with external auditors and compliance bodies Knowledge of operational activities within Gas, Electrical and Construction sectors Excellent written and verbal communication skills Strong attention to detail and accurate reporting skills Ability to work independently, manage workload and prioritise effectively Confident engaging with stakeholders at all levels Full UK driving licenceQualifications / Training: Current Domestic Gas qualifications (CCN1, CENWAT, HTR1, CKR1) – Essential Oil qualifications (101, 105e, 600a) – Willing to work towards Commercial Gas (CODNCO1, CDGA1, CIGA1, ICPN1, TPCP1/TPCP1a) – Willing to work towards IOSH Managing Safely – Willing to work towards First Aid & Fire Warden – Willing to work towards Strong IT skills (Microsoft Word, Excel, PowerPoint, Teams etc.)Personal Attributes Approachable and professional Trustworthy, reliable and honest Driven, proactive and solution‑focused Positive “can‑do” attitude Committed to quality, customer service and continuous improvementGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
Commercial Manager
Location: Slough
Job Type: Commercial
Application Deadline: 09-06-2026
🚀 Commercial ManagerSocial Housing ¦ Construction ¦ Decarbonisation📍 Hybrid – Southern Home Counties The OpportunityLiberty Group is seeking an experienced Commercial Manager to take the lead on risk, opportunity, and commercial performance across a diverse portfolio of social housing, construction, and decarbonisation projects.This is a high‑impact, senior role offering autonomy, flexibility, and the opportunity to shape commercial outcomes across long‑term maintenance contracts and exciting one‑off construction schemes.What You’ll Be Doing Driving commercial entitlement through robust contract management Leading risk & opportunity management across live contracts Supporting and guiding commercial and QS teams Managing change, performance, and dispute avoidance Acting as a client-facing commercial lead, negotiating best outcomes Deputising for the Commercial Director – Operations when requiredProjects span repairs & maintenance, heating & compliance, gas, EICR, and decarbonisation/renewables.Location & Working Pattern 🏠 Hybrid – typically 2 days per week, occasionally 3 📍 Travel across the South, Key locations include Oxfordshire, Kent, Cambridge & Swindon 🧭 Southern Home Counties focus ⏱️ Manage your own timeWhat We’re Looking For Degree in Quantity Surveying or Commercial Management Strong background in social housing, property services or construction Sound knowledge of NEC, JCT, NHF or similar contracts Confident communicator, negotiator, and commercial leaderRICS and renewables experience are desirable but not essential.Why Liberty? ⭐ Genuine influence over commercial strategy ⭐ Flexible, trust‑led working culture ⭐ Strong pipeline of long‑term and emerging projects ⭐ Values‑driven business: Passion, Openness, Respect & Trust📩 Apply now if you’re a Commercial Manager ready to make an impact across vital housing and infrastructure programmes.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.To learn more about the checks included in this process, please click on the following link: National Security Vetting
Supervisor
Location: Birmingham
Job Type: Trades and Labour
Application Deadline: 27-05-2026
Service & Repairs Supervisor (Liberty)We’re looking for an experienced Service & Repairs Supervisor to join Liberty’s growing team.If you have a strong technical background in gas servicing and reactive repairs, and you’re ready to lead, support and develop a team of field engineers, this role offers the perfect next step.🔧 The RoleAs a Service & Repairs Supervisor, you will be responsible for the day‑to‑day management of engineers completing domestic gas servicing, repairs and heating‑related works across our social housing portfolio.Your focus will be ensuring that all activity is delivered safely, compliantly, efficiently and to Liberty’s quality standards, while supporting engineers with real‑time queries and technical issues.This role is hands‑on, field‑based and operational — ideal for someone with strong technical expertise who enjoys coaching teams, driving performance and ensuring a first‑class service for residents.🛠️ Key Responsibilities• Day‑to‑day management of gas engineers delivering service, repair and maintenance works.• Sign off certification, audit servicing/repair works, and carry out engineer competency checks.• Act as first point of escalation for technical queries, diagnostics and onsite support.• Monitor engineer productivity, quality, performance, KPIs and first‑time‑fix rates.• Complete routine van stock inspections, PPE checks, vehicle inspections and asset checks.• Ensure full compliance with gas regulations, safety legislation and Liberty procedures.• Maintain accurate service records, certificates and compliance documentation.• Support engineers with materials, parts usage, and adherence to the one‑in/one‑out stock process.• Liaise with tenants to provide updates, resolve concerns and ensure positive service delivery.• Support training, onboarding and development of new and existing engineers.• Conduct toolbox talks, on‑site audits, in‑progress inspections and safety briefings.• Work collaboratively with the Service Delivery Manager to meet operational and customer targets.🎓 Qualifications & CertificatesEssential:• ACS Qualified: CCN1, CENWAT, CKR1, HTR1, CPA1.• Strong technical understanding of domestic gas servicing and repairs.• Full UK driving licence.Desirable / Beneficial:• IOSH Certificate.• SSSTS or SMSTS.• Experience with air source heat pumps.💡 What You’ll Bring• Proven experience supervising/leading engineering teams within service & repair.• Strong technical competency and confidence supporting engineers in the field.• Ability to assess quality, sign off work and uphold compliance standards.• Excellent communication skills when engaging with residents and engineers.• Strong organisational skills and attention to detail with certification and paperwork.• A proactive, customer‑focused approach with sound problem‑solving abilities.🌟 Why Join Liberty?You’ll play a critical part in ensuring homes remain safe, compliant and well‑maintained.At Liberty, we value technical expertise, supportive leadership and a culture of continuous improvement. You’ll be joining a team that’s committed to delivering safe, smart and reliable services across our housing portfolio.📩 Ready to Apply?If you’re a technically strong, people‑focused leader ready to guide a field team and make a meaningful impact for residents, we’d love to hear from you.Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
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