Customer
Services
Apprenticeships

Customer
Services
Apprenticeships

Your pathway to success.

At Wates, we know customer service is essential to all our client relationships, both internally and externally.

Customer
Services
Apprenticeships

About the programme

We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.

As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.

In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.

Careers

Want to be part of our team? Become part of the Wates story.

Search our latest vacancies to find the perfect role for you.

Assistant Land Manager

Location: Leatherhead

Job Type: Land Management / Acquisition

Application Deadline: 16-03-2026

Wates Group have an opportunity for an Assistant Land Manager to join our Wates Developments team in Leatherhead.The Wates Developments land team identify land suitable for residential & mixed-use development and promote sites through the planning system with a view to securing a valuable planning consent. Our business holds a large and growing portfolio of potential residential development land and our team focuses on securing valuable planning consents in sustainable locations, throughout Southern England, South West and the Midlands.Reporting into the Land Director, you will help identify, investigate, appraise and secure interests in land navigating the legal, technical and financial process.ABOUT THE ROLEAs an Assistant Land Manager, you will: Establish and maintain good working relationships with land agents and landowners. Prepare initial planning appraisals, undertake due diligence enquiries and prepare viability assessments on new site opportunities. Assist the Land Team with preparing offers and bids. Negotiate and secure Option, Promotion or Hybrid agreements on competitive terms. Represent Wates Developments in a professional capacity to high standards at all times. Demonstrate a clear strategy for new opportunities collaborating with other members of the land team. Manage information flow between relevant parties internally and externally. Support the learning and development of other members of the land team where relevant.To be successful in the role you will have a good knowledge of land acquisition, the planning system, development and planning appraisals, financial viability assessments as well as the legal aspects of promotion, option and hybrid agreements as well as other aspects of land law relating to land rights.Alongside this you will be an active networker with effective communication skills and the ability to identify the right opportunities which will provide the necessary return on investment.WHAT WE OFFER Competitive salary & profit share scheme Car Allowance/Company Car Flexible working Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… One of the best learning and development programmes which is customizable to support your career progression goals. (c.7000 training sessions delivered year to date across the Wates Group) Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity.To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/

Design Manager

Location: Cardiff

Job Type: Design

Application Deadline: 16-03-2026

Wates are looking for a Design Manager to join our Wales team, delivering high‑quality new homes for local communities.If you’re passionate about great design, enjoy working collaboratively, and have strong technical capability, this is an opportunity to challenge the norm, bring fresh ideas, and progress your career within a leading construction business. Join us and help create tomorrow, together.This is a fantastic opportunity to develop professionally as part of a talented, diverse and supportive team.ABOUT THE ROLEOur Design Managers are a valuable part of our business, driving quality outcomes, enhancing buildability and fostering innovation. Design Managers work collaboratively with our industry specialists and in-house technical experts to ensure that the design develops in accordance with the brief with a firm focus on added value, compliance, commercial viability, and best practice.As our Design Manager you will: Collaborate with all relevant internal and external stakeholders to produce and manage a realistic design programme and information requirements schedule that supports design, procurement, and construction activities. Support the delivery of Continuous Improvement initiatives and drive innovation across projects. Ensure designs are robustly reviewed and verified to achieve compliance and mitigate Health & Safety, design, and buildability risks prior to construction. Identify and manage key risks and opportunities at each stage of the design and delivery process. Promote quality, coordination, and buildability from concept through to delivery.WHAT WE OFFER Competitive salary & profit share scheme Flexible working Car Allowance / Company Car (subject to Role/Grade) Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… One of the best learning and development programmes which is customizable to support your career progression goals. (c.7000 training sessions delivered year to date across the WATES Group) Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/

Multi Skilled Joiner

Location: Skelmersdale

Job Type: Trades and Labour

Application Deadline: 16-03-2026

We are currently seeking a skilled and reliable Multiskilled Joiner to join our responsive maintenance team working on a social housing contract in the Skelmersdale area.🔧 Key Responsibilities: Carry out responsive maintenance works including repairs, replacements, and installations across occupied and void properties. Deliver high-quality joinery work in line with health and safety standards and customer expectations. Work independently and as part of a team to complete tasks efficiently and professionally. Liaise with tenants and housing officers to ensure minimal disruption and excellent service delivery.✅ Requirements: NVQ Level 2 (or equivalent) in a relevant trade (Joinery/Carpentry). Full UK Driving Licence – essential for travel between properties. Proven experience in social housing or domestic maintenance environments. Strong communication skills and a customer-focused approach. Ability to work flexibly and respond to emergency call-outs when required.💼 What We Offer: Competitive salary and benefits package. Company vehicle and fuel card. Ongoing training and development opportunities. Supportive team environment and career progression.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Senior Design Manager

Location: Cardiff

Job Type: Design

Application Deadline: 08-03-2026

Wates are looking for a Senior Design Manager to join our Residential team in Cardiff. This is an exciting opportunity to play a key role in the successful delivery of high-quality residential projects and bring new homes to local communities.If you are passionate about design, working within a team environment and with proven technical skills looking for an opportunity to challenge the norm, bring fresh new ideas and elevate yourself within the industry then join us and help to create tomorrow together.This is a great opportunity to progress your career as part of a talented, diverse, and supportive team.ABOUT THE ROLEOur Senior Design Managers are a valuable part of our business, driving quality outcomes, enhancing buildability and fostering innovation. Senior Design Managers work collaboratively with our customers and industry specialists to ensure that the design develops in accordance with the brief with a firm focus on added value, compliance, commercial viability, and best practice.As our Senior Design Manager, you will: Review the current design of all projects and undertake detailed risk and opportunities appraisal to mitigating risk, enhance buildability and add value prior to construction phase In collaboration with the project team, Lead Designer and Consultant Team, produce and manage a realistic design programme and information required schedule, to satisfy design, procurement, and construction requirements. Work closely with the Commercial and Operations Teams to ensure all design deliverables are fully coordinated, buildable and within budget. Contribute to technical workshops, value management exercises as required to align expectations in this respectWHAT WE OFFER Competitive salary & profit share scheme Flexible working Car Allowance / Company Car Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… One of the best learning and development programmes which is customizable to support your career progression goals. (c.7000 training sessions delivered year to date across the WATES Group) Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/


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