Customer
Services
Apprenticeships

Customer
Services
Apprenticeships

Your pathway to success.

At Wates, we know customer service is essential to all our client relationships, both internally and externally.

Customer
Services
Apprenticeships

About the programme

We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.

As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.

In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.

Careers

Want to be part of our team? Become part of the Wates story.

Search our latest vacancies to find the perfect role for you.

Pre-Construction Manager

Location: Oldham

Job Type: Pre Construction

Application Deadline: 02-04-2026

WPS are looking for an experienced and driven Pre-Construction Manager to lead the mobilisation and planning of key social housing projects, including planned maintenance and refurbishment programmes within high-rise buildings, as well as retrofit projects across the North West. This is a strategic role that ensures compliance, quality, and successful delivery from the earliest stages of project development.🏘️ Project Scope Delivery of high-rise residential schemes, ensuring compliance with the Building Safety Act and Fire Safety Regulations Mobilisation of planned works and retrofit programmes under frameworks such as PAS 2035 Coordination with design teams, consultants, and supply chain to meet client expectations and regulatory standards🎓 Qualifications: Degree or HNC/HND in Construction Management, Civil Engineering, or related discipline Knowledge of the Building Safety Act, Fire Safety Regulations, and PAS 2035 Professional membership (e.g. CIOB, RICS) desirable🛠️ Key Skills: Strong understanding of pre-construction planning for Higher-Risk Buildings (HRBs), including gateway submissions Expertise in procurement strategies, cost planning, and risk management Familiarity with retrofit standards and sustainability requirements Excellent stakeholder engagement and communication skills Proficient in programme and planning management📈 Experience: Proven track record in mobilising projects under the Building Safety Act Experience with planned maintenance frameworks and retrofit programmes Skilled in coordinating with design teams, consultants, and supply chain partners for compliance and quality Why Join Us?Be part of a team that’s shaping the future of housing. You’ll play a key role in delivering safe, sustainable, and high-quality homes across the region.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Site Surveyor

Location: Wolverhampton

Job Type: Commercial

Application Deadline: 02-04-2026

Site Surveyor – Planned Works (Social Housing)Division: WPS PlannedLocation: West Midlands (regional travel)Job Type: Full TimeContract Type: PermanentWorking Pattern: Hybrid – office and site basedAbout the roleDue to recent contract wins and continued business growth, WPS Planned is seeking an experienced Site Surveyor to join our team covering the West Midlands.The role will support the delivery of planned social housing works, including Social Housing Decarbonisation Fund (SHDF) projects, kitchens, bathrooms, roofing, and associated refurbishment programmes. This is a varied role combining office‑based duties with regular site visits across the contract area.Key responsibilities Undertake site surveys and measurements to support planned works programmes Produce and price scoping documents using agreed Schedules of Rates (SOR) Support cost control, valuations, and commercial reporting Work closely with operational teams to support programme delivery Assist with procurement of works packages and liaise with subcontractors Build and maintain strong relationships with clients, residents, and internal stakeholders Ensure compliance with health & safety, quality, and company proceduresEssential experience and skills Proven experience working within the social housing sector – essential Demonstrable background delivering planned social housing works Experience of workstreams such as SHDF, kitchens & bathrooms, roofing, or similar refurbishment programmes Confident carrying out surveys, measurements, and pricing works Strong communication and stakeholder management skills Full UK driving licence (regional travel required)Applications without social housing experience will not be considered.Desirable Relevant surveying or construction‑related qualification Experience working for a main contractor or property services providerWhat we offer Permanent role within a growing planned division Strong pipeline of secured work across the West Midlands Career development and progression opportunities Competitive salary and benefits packageGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Administrator

Location: Liverpool

Job Type: Clerical & Administration

Application Deadline: 01-04-2026

📣 Administrator 📍 Liverpool⏱ 40 hours per week🏢 Liberty – Energy Transition Operations🌟 Join Us in Making Places Safe, Smart & Better for AllAre you highly organised, people‑focused and ready to support vital projects within our Energy Transition Operational teams? We’re looking for an Administrator to join our Liberty team in Liverpool. This is an exciting office-based role where you’ll work closely with Supervisors, Managers, and cross-functional teams to help keep our operations running smoothly 🚧📑👀 What You'll Be DoingYou’ll play a key role in providing high‑quality administrative support across a range of projects. Every day will be different, but your work will include:🤝 People Focused Building strong relationships across the Liberty team Responding to email queries from operational teams and clients Welcoming visitors and providing reception cover when needed Preparing refreshments for meetings🧭 Always Accountable Working towards operational targets with accuracy and reliability Maintaining systems and records with precision Ensuring regular updates are communicated clearly and in good time Supporting the operational team with general admin duties, photocopying & filing💡 Simply Innovative Working proactively within a busy multi‑disciplined team Helping identify and resolve supplier delays Supporting field staff with all admin-related needs📚 Helpfully Smart Recording planned work accurately into relevant systems Managing compliance documentation and ensuring correct filing Assisting the wider Business Support team where needed Handling tasks such as reprogramming door fobs🌈 What We Expect From You A commitment to our values: Passion, Openness, Respect & Trust A willingness to support the business as priorities shift Respect for confidentiality and adherence to data protection policies A proactive approach to health, safety and welfare A desire to develop yourself and continually improve🤝 Why Join Liberty?You won’t just be a number — you’ll be part of a people-centred, innovative and inclusive team focused on improving lives and making a positive impact. Your work helps deliver outcomes that matter.📩 Apply todayReady to take the next step? Apply today and help us deliver a safe, efficient and customer‑first repairs service. ✉️🔗

Gas Engineer

Location: Barnsley

Job Type: Engineering

Application Deadline: 01-04-2026

WPS are excited to offer an excellent opportunity for a skilled Gas Engineer to join our Responsive Maintenance team in the Barnsley area.You’ll play a key role in delivering high‑quality servicing, repairs, maintenance, and installation works that ensure residents feel safe, supported, and well‑cared‑for. If you take pride in your craftsmanship and want to work within a team that truly values quality and customer care, this could be the perfect next step.What You’ll Be Doing Completing domestic gas servicing, repairs, maintenance, and installation to a consistently high standard, in full compliance with gas safety regulations. Identifying follow‑on trade requirements and updating your Supervisor promptly. Working both independently and as part of a close‑knit team when required. Using a PDA device to receive, manage, and close allocated jobs. Managing your workload efficiently to maintain productivity and excellent service delivery. Adapting to business needs with a flexible approach, including participating in the out‑of‑hours call‑out rota. Providing exceptional customer service, ensuring residents feel respected and well‑supported. Maintaining full compliance with Wates’ Health & Safety Professional Standards and safeguarding commitments.Required QualificationsYou must hold the following Gas Qualifications: CCN1 HTR1 CENWAT CKR1Essential Experience: Strong background in gas servicing, repairs, and maintenance Experience working in private and/or social housing environments Full UK Driving Licence (company van included for business use following work‑shadowing period)Desirable Qualifications NVQ Level 2 in PlumbingA willingness to undertake additional training , particularly in renewable technologies such as air source heat pumps is strongly encouraged as we continue to evolve our services.Wates are committed to the fair treatment of people with criminal records, including employees and potential employees. We ensure that our recruitment, promotion, and retention activity does not treat people less favourably because of an offending background. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting


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