Customer
Your pathway to success.
At Wates, we know customer service is essential to all our client relationships, both internally and externally.

About the programme
We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.
As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.
In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.
Careers
Want to be part of our team? Become part of the Wates story.
Search our latest vacancies to find the perfect role for you.
Business Development Manager
Location: Finsbury Park
Job Type: Business Development
Application Deadline: 23-12-2025
🔥 Business Development Manager – Heating & Compliance (Property Services)📍 Location: Finsbury Park (Hybrid Working)🏢 Business: LibertyAre you ready to drive growth and make a real impact in the Heating & Compliance sector? We’re looking for a dynamic Business Development Manager to join our Liberty team and help us shape the future of property services.✨ What You’ll Do 🔍 Identify Opportunities: Research markets and network to uncover new business prospects. 🤝 Build Relationships: Develop strong connections with key decision-makers and maintain regular engagement. 📈 Drive Revenue: Create and implement sales strategies to hit ambitious targets. 📊 Analyse Performance: Monitor results and identify areas for improvement. 🤝 Collaborate: Work closely with marketing, IT, and customer service teams for seamless delivery. 📚 Stay Ahead: Keep up-to-date with industry trends and competitor activity. 💼 Negotiate & Close: Deliver compelling proposals and presentations to secure deals.✅ What We’re Looking For Proven experience in business development or account management. Strong networking and relationship-building skills. Knowledge of CRM systems (e.g., Salesforce) and marketing strategies. Excellent communication, negotiation, and presentation skills.Desirable: Understanding of social housing, energy sectors, and housing compliance. Familiarity with renewable products.🌍 Why Join Us?At Liberty, we’re committed to reimagining places for people to thrive. We value diversity, inclusion, and innovation, and we’ll support your growth every step of the way.Benefits include:✅ Competitive salary✅ Hybrid working✅ Opportunities for professional developmentGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. One of the Recruitment Team will then be in contact by calling or emailing to advise of next steps.
Document Controller
Location: North East
Job Type: Document Control
Application Deadline: 23-12-2025
We are seeking an experienced Document Controller to join our team working within WPS Planned Works. This is an exciting opportunity to support a new social housing partner delivering Social Housing Decarbonisation Fund (SHDF) works.You will play a key role in managing and maintaining accurate documentation across multiple projects, ensuring compliance and smooth delivery. The role will be primarily office-based, with occasional travel to sites as and when needed.Key Responsibilities Maintain and update project documentation in line with company standards and client requirements. Ensure all documents are correctly filed, version-controlled, and easily accessible. Liaise with project teams, contractors, and stakeholders to manage document flow. Monitor compliance with document control procedures and resolve discrepancies. Support audits and reporting by providing accurate documentation records.Requirements Previous experience in document control within construction, housing, or planned works environments. Strong organisational skills and attention to detail. Proficient in document management systems and Microsoft Office Suite. Ability to work independently and manage multiple priorities. Willingness to travel to sites when required.What We Offer Competitive salary and benefits package. Opportunity to work on impactful projects improving social housing standards. Supportive team environment with career development opportunities.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
Resident Liaison Officer
Location: Hammersmith
Job Type: Customer Service
Application Deadline: 23-12-2025
📢 Resident Liaison Officer – West London (Planned Works)🏢 Company: WPS📍 Location: Kilburn, covering Hammersmith & Fulham💰 Salary: Competitive, based on experienceWPS is looking for a Resident Liaison Officer (RLO) to join our team on an exciting new planned works project in West London. This role is all about communication, support, and customer care, ensuring residents have a smooth experience throughout the works.🔑 Key Responsibilities✅ Act as the main point of contact between residents and the site team✅ Schedule appointments and clearly communicate work programmes✅ Handle queries, concerns, and complaints with empathy and professionalism✅ Maintain accurate records and assist with compliance documentation🎯 Ideal Candidate✔ Previous experience in planned works within social housing✔ Strong communication and organisational skills✔ Ability to work independently and as part of a team✔ Full UK driving licence (essential for travel across sites)✔ Familiarity with social housing environments and tenant engagement✨ Why Join Us? Be part of a growing team delivering high-quality projects Make a real difference in residents’ lives Competitive salary and career development opportunitiesGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
Senior Design Manager
Location: Manchester
Job Type: Design
Application Deadline: 23-12-2025
We’re not just building projects – we’re shaping skylines, redefining spaces, and creating environments that inspire. Now, we’re looking for a Senior Design Manager to join our Construction Team and lead the charge on high-profile, technically complex projects across multiple sectors.If you’re someone who loves turning bold ideas into reality and has has the technical expertise to challenge convention and raise the bar then this is your moment. Bring your creativity, your vision, and your ambition – and let’s create tomorrow togetherAt Wates, you’ll find a supportive, diverse team and the freedom to push boundaries, innovate, and grow your career to new heights.ABOUT THE ROLE Our Senior Design Managers are a valuable part of our business, driving quality outcomes, enhancing buildability and fostering innovation. Senior Design Managers work collaboratively with our customers and industry specialists to ensure that the design develops in accordance with the brief with a firm focus on added value, compliance, commercial viability, and best practice. As our Senior Design Manager, you will: Review the current design of all projects and undertake detailed risk and opportunities appraisal to mitigating risk, enhance buildability and add value prior to construction phase In collaboration with the project team, Lead Designer and Consultant Team, produce and manage a realistic design programme and information required schedule, to satisfy design, procurement, and construction requirements. Work closely with the Commercial and Operations Teams to ensure all design deliverables are fully coordinated, buildable and within budget. Contribute to technical workshops, value management exercises as required to align expectations in this respect WHAT WE OFFER Competitive salary & profit share scheme Flexible working Car Allowance / Company Car (subject to Role/Grade) Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all of the skills listed, many of them may be transferable to other roles within the WATES Group. If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible. As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
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