Customer
Services
Apprenticeships

Customer
Services
Apprenticeships

Your pathway to success.

At Wates, we know customer service is essential to all our client relationships, both internally and externally.

Customer
Services
Apprenticeships

About the programme

We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.

As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.

In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.

Careers

Want to be part of our team? Become part of the Wates story.

Search our latest vacancies to find the perfect role for you.

Electrician

Location: Redditch

Job Type: Engineering

Application Deadline: 15-04-2026

WPS are looking to recruit a qualified Electrician to join our Responsive Maintenance team, working in partnership with a long‑standing social housing client. This is a permanent role offering stable work, excellent support, and the opportunity to work within a well-established, resident-focused environment.The RoleYou will be responsible for carrying out a range of responsive and planned electrical works within occupied social housing and domestic properties, ensuring all works are completed safely, efficiently, and to a high standard of customer care.Typical duties include: Electrical repairs, maintenance, and fault finding Electrical testing, inspections, and remedial works Working in residents’ homes with professionalism and respect Completing job paperwork and using handheld devices where required Ensuring compliance with current regulations and Health & Safety standardsEssential Requirements Full UK Driving Licence NVQ Level 3 in Electrical Installation (or equivalent) 18th Edition Wiring Regulations 2391 Inspection & Testing (or equivalent) Ability to work independently as well as part of a team Strong customer service and communication skillsDesirable Experience Previous experience working within social housing or domestic properties Experience in a responsive maintenance environment Familiarity with working in occupied homesGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Project Administrator

Location: Barnsley

Job Type: Clerical & Administration

Application Deadline: 04-04-2026

We’re looking for a highly organised, proactive Project Administrator to support our Aids & Adaptations Planned Works team in Sheffield. This is a brand‑new scheme with a strong administrative and document‑control focus ideal for someone who thrives in a structured, fast‑paced environment and enjoys being the central point of coordination for project information.Based within the offices in Sheffield you will be part of a highly collaborative and supportive team What you’ll be doingIn this admin‑heavy role, you will play a key part in keeping our projects moving smoothly by ensuring information is accurate, accessible and up to date. Typical responsibilities include: Managing project documentation, digital filing systems and controlled documents in line with WPS processes Updating and maintaining project trackers, logs and work‑in‑progress records Gathering information from internal teams, suppliers, operatives and managers Carrying out certification and compliance checks Supporting the Project Manager and wider team with day‑to‑day administrative needs (emails, calls, scheduling, diary support) Ensuring smooth information flow across multiple workstreams, including Aids & Adaptations Liaising with commercial, operational and site teams Maintaining efficient systems to keep the programme on track What we’re looking forA highly organised administrator with excellent attention to detail and confidence working across multiple platforms and workstreams.You’ll need: Strong skills in Outlook, Excel and SharePoint Experience handling high volumes of documents and maintaining control of information Ability to gather, check and validate data and certifications Excellent organisational skills and the ability to prioritise effectively Strong communication skills and a collaborative approach A methodical, process‑driven mindsetExperience in property services, construction or planned works is beneficial but not essential.Why join WPS?You’ll be joining a supportive, people‑centred business where you’ll make a direct impact on improving homes and lives. This is a great opportunity to be part of a growing programme and help shape how we deliver high‑quality Aids & Adaptations works across the region.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Resident Liaison Officer

Location: Carlisle

Job Type: Customer Service

Application Deadline: 15-04-2026

🏘️ Resident Liaison Officer – Retrofit Projects (Carlisle)📍 Location: Carlisle🏢 Business Unit: WPS📄 Contract Type: Full-time, PermanentAre you passionate about making a difference in people’s lives and communities? Do you thrive on building trust, solving problems, and ensuring smooth communication between residents and project teams? If so, we want you on our team!WPS is delivering a series of exciting retrofit projects across Carlisle, and we’re looking for a dedicated Resident Liaison Officer to be the friendly face and reliable point of contact for tenants throughout the works. Your role will be key in ensuring tenants are informed, supported, and satisfied throughout the delivery of these improvements.👥 What You’ll Be Doing Liaising daily with residents and leaseholders to arrange access, surveys, and appointments Acting as the first point of contact for tenant queries, concerns, and complaints Ensuring all communications are honest, clear, and empathetic Supporting site teams with Health & Safety checks and compliance Maintaining accurate records of inspections, complaints, and meeting actions Collaborating with subcontractors, surveyors, project managers, and clients to ensure works meet specifications and resident expectations Helping resolve disputes and damage claims professionally Carrying out audits and site safety checks Ensuring the business remains compliant with OF and Health & Safety regulations🧠 What You’ll Bring Strong communication and listening skills Confidence dealing with complaints and resolving issues A proactive, supportive, and organised approach Cultural awareness and empathy for diverse tenant needs IT proficiency (Excel, Word, Outlook) Asbestos Awareness (desirable) Full UK Driving Licence (essential) Bilingual skills (a bonus!)🚀 Why Join WPS?At WPS, we’re committed to improving homes and lives through sustainable retrofit solutions. You’ll be part of a supportive team that values your contribution and offers opportunities for growth and development.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting If successful one of the Recruitment Team will then be in contact to discuss the role in more detail and advise of next steps.

Section Manager

Location: Walsall

Job Type: Operational

Application Deadline: 15-04-2026

Are you an experienced manager within social housing planned works? We’re looking for a proactive and people-focused Section Manager to lead our planned works delivery across multiple workstreams including Kitchens & Bathrooms, Roofing, Heating, Windows & Doors, and Communal Decorations. This is an exciting opportunity to join a Tier 1 contractor committed to delivering safe, high‑quality homes and great customer service.What you’ll be doing Managing day-to-day operational delivery of planned maintenance schemes across assigned workstreams Leading and supporting site teams to ensure excellent standards, safe working practices, and strong performance Overseeing quality, compliance, programme, resource planning, and productivity Building strong relationships with residents, client teams, and internal colleagues Ensuring works are carried out to specification, on time, and within budget Maintaining accurate records, progress reports, and H&S documentation Driving a positive, inclusive, and customer-first culture on siteWhat we’re looking for Experience delivering planned works within social housing (ideal but not essential) Strong leadership skills with the ability to motivate and manage site teams Knowledge across a range of workstreams (K&B, roofing, heating, windows/doors, decorating) A focus on quality, safety, and customer satisfaction Organised, calm under pressure, and confident communicating with residents and stakeholdersQualifications & Requirements SSSTS or SMSTS (essential) Full UK driving licence (essential) Trade/technical background desirable Experience within social housing repairs or planned maintenance highly advantageousWhat we offer Competitive salary + car allowance Opportunities to develop and progress within Wates Supportive, people-first culture Access to a broad range of benefits including wellbeing support, discounts and moreIf you’re passionate about delivering quality homes, leading great teams, and making a difference in our communities, we’d love to hear from you.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting


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