Customer
Services
Apprenticeships

Customer
Services
Apprenticeships

Your pathway to success.

At Wates, we know customer service is essential to all our client relationships, both internally and externally.

Customer
Services
Apprenticeships

About the programme

We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.

As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.

In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.

Careers

Want to be part of our team? Become part of the Wates story.

Search our latest vacancies to find the perfect role for you.

HR Analyst – ED&I Insights

Location: Leatherhead

Job Type: HR

Application Deadline: 30-06-2025

Job Purpose:We’re looking for an Insights Analyst to help us shape a fairer, more inclusive, and engaging employee experience through smart use of people data. This role will turn complex workforce, inclusion and engagement data into actionable insight, informing how we attract, retain, and develop our people across the Group. You’ll partner with HR teams and business leaders to embed insight at the heart of our decision-making, and support our commitments to inclusion, belonging and thriving people.Key ResponsibilitiesInsight generation & analysis Lead analysis of I&D, employee engagement, wellbeing, and other people-related datasets to identify trends, opportunities, and risks. Translate raw data into meaningful insight and compelling narratives tailored to different stakeholders (e.g., Exec, HRDs, managers). Monitor external benchmarks (e.g., gender and ethnicity pay gaps, industry inclusion scores) and highlight areas for progress or advantage. Work with survey and platform providers (e.g., Inpulse) to design and refine data collection and reporting approaches.Reporting & visualisation Produce high-quality dashboards, reports, and visualisations that bring people data to life and support key projects or business reviews. Support quarterly or annual cycles such as quarterly business review, annual I&D reporting, board reporting, programme effectiveness metrics. Ensure data is presented in a way that drives action and accountability.Collaboration & influence Partner with HR business partners and the I&D team to understand insight needs and shape interventions. Present complex information in a clear and compelling way, tailoring outputs for different audiences (exec, operational leaders, employee networks). Act as a data-informed challenger and thought partner helping teams look beyond descriptive stats to root causes and impact. Build data literacy and confidence in others through clear communication and collaborative working.Data integrity & governance Maintain data accuracy and consistency across sources (e.g., HRIS, survey platforms, demographic data). Identify and recommend improvements to our data sources, systems, and analysis methods to deepen insight capability. Apply ethical, responsible approaches to handling sensitive people data, aligned with our privacy and inclusion commitments.Skills & Experience required Proven experience in a people analytics, insights, or data analyst role, ideally within HR, I&D, or employee engagement context. Strong capability in data manipulation, analysis and visualisation using tools such as Excel, Power BI, Tableau or similar. Comfortable working with both qualitative and quantitative data; able to draw out stories that influence action. Knowledge of inclusion, employee experience, or organisational development is highly desirable. Strong written and verbal communication skills, with the ability to tailor outputs for technical and non-technical audiences. High attention to detail, strong critical thinking, and a proactive mindset.What You’ll Bring A passion for inclusion, fairness, and improving the world of work. Curiosity and rigour, always asking “what’s really going on?” and “how can we improve?” Confidence in handling ambiguity and evolving datasets. A collaborative style. You enjoy making others more insight-led, not just delivering reports.

Infrastructure Engineer

Location: Leatherhead

Job Type: IT Infrastructure

Application Deadline: 27-06-2025

Wates Group are looking for an experienced 3rd line Infrastructure Engineer to join the Modern Workplace team. This is an all-rounder role where you will be supporting, implementing and maintaining a wide range of technologies. This role is primary project based with around 80% of your time being dedicated to project work and 20% being dedicated to reactive support. This role offers a huge opportunity for someone who is an experienced 3rd line Infrastructure engineer to work with cutting edge technologies in a large-scale environment.ABOUT THE ROLE:To be successful in the role you will already have experience and relevant qualifications in the same or a similar role which makes use of a similar technology stack. You should be able to demonstrate your knowledge of these areas as well as having a firm understanding of deployments, ongoing management and support of these technologies. You must also be able to work both independently and as part of a wider team as requirements dictate.The ideal candidate will have experience in the following areas: Demonstrable experience in larger scale environments (1000+ Users). Enterprise Firewalling Cybersecurity Microsoft Azure Microsoft Intune MS PKI MS SQL Windows Server Identity & Authentication Powershell ScriptingWHAT WE OFFER Competitive salary & bonus  Flexible working - this role will be based in the Leatherhead office two- three days a week. Travel covered to any of our sites (subject to HMRC advisory rates)  Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/

Recruiter

Location: London NW1

Job Type: Recruitment

Application Deadline: 30-06-2025

Together, we inspire better ways of creating the places, communities and businesses of tomorrow.At Wates, our purpose drives everything we do, and we know we can only achieve our goals by attracting and retaining the very best people. We’re proud to foster an environment grounded in inclusivity, diversity, and opportunity for all.As we continue to grow, we're looking for a Recruiter to join our In-house Recruitment Team, supporting hiring across both our Construction Group and SES Engineering Services in the South.This is a fantastic opportunity to make a real impact by helping us find top talent for two dynamic parts of the business. You’ll work closely with the Recruitment Business Partners and the wider team, playing a key role in identifying, engaging, and hiring high-quality, diverse candidates.What you’ll be doing: Proactively sourcing and engaging direct candidates across a range of platforms Screening, shortlisting, and recommending candidates for both live and forecasted vacancies Building strong talent pipelines and networks for current and future roles Supporting hiring managers with job briefings, interview coordination, and recruitment best practices Managing and partnering with our preferred recruitment agency providers to ensure quality, value, and alignment with our hiring needs Maintaining accurate records and data via our Applicant Tracking System What we’re looking for: Proven experience in recruiting through direct sourcing methods (e.g. LinkedIn, job boards, networking) Experience managing agency relationships within a structured PSL (Preferred Supplier List) framework Ideally some in-house recruitment or talent acquisition experience Excellent coordination, communication, and stakeholder management skills A good understanding of using ATS platforms and writing inclusive job adverts A proactive, collaborative approach and a genuine passion for recruitment WHAT WE OFFER Competitive salary & profit share scheme Flexible working Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to include 26 weeks fully paid maternity, 12 weeks fully paid paternity.To find out more about LIFE AT WATES please click on the following linkhttps://www.wates.co.uk/careers/Why join us?At Wates, you'll be part of a successful, supportive, and forward-thinking team, playing an integral role in shaping the future of our workforce. With opportunities to develop your skills, grow your career, and help build inclusive teams, this is a rewarding role in a business that truly values its people.Apply today and help us build the teams that will create the communities of tomorrow.Wates are committed to the fair treatment of people with criminal records, including employees and potential employees. We ensure that our recruitment, promotion, and retention activity does not treat people less favourably because of an offending background. Basic Check: Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Quantity Surveyor

Location: Market Harborough

Job Type: Commercial

Application Deadline: 04-07-2025

Are you a Quantity Surveyor with a passion for the commercial side of construction?Do you want to make a real impact on high-profile, technically complex projects and contribute fresh ideas in a supportive, forward-thinking team? If so, Wates invites you to challenge the norm, grow your career, and create tomorrow together!Why Join Wates? Work on Major, High-Impact Projects: Be part of an innovative team tackling multi-sector, technically challenging projects. Career Growth: We’re dedicated to helping you elevate your skills and experience, offering a clear path for progression. Collaborative Environment: Join a talented, diverse team that values your input, creativity, and ambition.About the RoleAs a Quantity Surveyor in our Major Projects team, you’ll have full accountability for your projects or packages. You’ll be trusted to lead with commercial excellence, ensuring compliance, viability, and the highest industry standards.Your Responsibilities Will Include: Leading Commercial Strategies: Take ownership of subcontract packages and work directly with the Commercial Lead to implement both internal and external tender strategies. Managing Project Cashflow: Maximise project cashflow through effective subcontract management. Supporting Project Procurement: Drive procurement strategies with a focus on tender inquiries, package reconciliations, and production of subcontract orders. Contract Reporting: Manage all aspects of pre and post-contract strategies and reporting, while working closely with customers and industry specialists.What We Offer:· Competitive salary & profit share scheme· Flexible working· Car Allowance / Company Car (subject to Role/Grade)· Travel covered to any of our sites (subject to HMRC advisory rates)· Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more…· Excellent range of learning and development activity to support your career progression.· Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all of the skills listed, many of them may be transferable to other roles within the WATES Group.If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible.As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting #QS


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