Customer
Services
Apprenticeships

Bid Director

We are seeking an experienced Bid Director to lead our bid services function and play a critical role in delivering our business growth strategy for WPS including Housing Maintenance, FM and LibertyYou will be accountable for setting and executing the bid strategy that supports both strategic and organic growth, ensuring bids are high quality, competitive and fully compliant with governance and operating frameworks. Leading a team of senior bid professionals, you will drive consistency, performance and continuous improvement across all bid activity.The role sits at the centre of the business’s work‑winning activity and demands strong commercial insight, strategic leadership and the credibility to influence at Board and senior leadership level.Key responsibilities Develop and deliver the bid services strategy aligned to the overall business growth plan. Own bid governance, processes and approval frameworks, ensuring compliance with delegated authority and operating standards. Lead the bid services operational plan to support 12‑month, 3‑year and 5‑year growth targets. Provide senior oversight and challenge on major bids (typically £10m+), maximising value and managing risk. Lead, manage and develop a high‑performing bid team (c. 12 people). Maintain and improve bid success rates through effective targeting, quality assurance and performance management. Ensure alignment and consistency of bid services across business units and partners. Establish KPIs, reporting and competitor intelligence to track performance and inform strategy. Ensure all bids meet SHEQ, industry and governance requirements. Drive continuous improvement through feedback, benchmarking, training and tools.About youYou will bring extensive experience leading bid or work‑winning teams within a relevant sector, with strong commercial and strategic capability and a track record of delivering high‑value, complex bids. You are a confident senior leader with excellent stakeholder management and influencing skills, highly organised, action‑oriented and comfortable operating in a fast‑paced environmentWhy join us?This is a high‑impact leadership role with real influence over how we win work and grow the WPS business. You’ll work closely with senior leaders, shape long‑term strategy and lead a critical function at the heart of our success.

Customer Service Manager

We’re looking for an experienced Customer Service Manager to lead and oversee customer services on our social housing responsive maintenance contracts in London.This is a key leadership role, responsible for ensuring residents receive a consistently high‑quality, responsive and empathetic service. You’ll manage customer-facing teams and processes, oversee complaints and performance, and work closely with operational colleagues to drive service improvements and customer satisfaction across the contract.If you’re passionate about customer experience, thrive in a fast‑paced environment and have experience within social housing or repairs and maintenance, this is an excellent opportunity to make a real difference to residents’ lives.What you’ll be doing Lead, motivate and develop customer services teams including schedulers, customer liaison officers and administrators Own the end‑to‑end customer journey for responsive repairs, ensuring excellent communication and timely resolution Manage customer complaints effectively, producing high‑quality responses and preventing escalation Analyse complaint data, customer feedback and KPIs to identify trends and drive continuous service improvement Monitor work‑in‑progress, identifying risks to performance and taking proactive action Work closely with Contract Managers, Supervisors and planners to ensure service delivery meets contractual standards Produce regular performance reports and insights for internal and client stakeholders Champion a customer‑first culture while ensuring compliance with health, safety and operational frameworksWhat we’re looking for Proven experience in a Customer Service Manager or similar role within social housing responsive maintenance or repairs Strong leadership skills with experience managing customer service or scheduling teams Confident handling complaints, performance management and service recovery Excellent communication skills with the ability to influence across operational and senior stakeholder groups Highly organised, data‑driven and able to thrive in a fast‑moving, high‑volume environment A genuine commitment to delivering outstanding service to residentsGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Plasterer

🛠️ Plasterer – Walton-on-Thames (Responsive Maintenance)Join the WPS Team – Make a Difference in Social HousingWPS has an exciting opportunity for a skilled Plasterer to join our Responsive Maintenance division, operating from our Walton-on-Thames base. You’ll be delivering high‑quality reactive maintenance services to our valued residents as part of a social housing contract.🔧 What You’ll Be Doing • Carrying out plastering repairs, skimming, patching, rendering, and renewal works across a range of properties.• Ensuring all plastering work is completed to a high standard of finish and durability.• Advising your Supervisor when additional specialist trades are required.• Working independently or as part of a team with other operatives.• Completing daily work sheets detailing tasks, time, and materials used.• Maintaining productivity and ensuring timely completion of assigned tasks.🚗 Requirements • Full UK driving licence is essential.• NVQ Level 2 in Plastering or a similar trade qualification.• Proven experience in domestic plastering within maintenance or repair environments.• Ability to deliver high-quality workmanship consistently.• Strong communication and problem‑solving skills.• Customer‑focused attitude with the ability to work under pressure and meet deadlines.💬 Why Join WPS?At WPS, we’re committed to building communities and improving lives. You’ll be part of a supportive, inclusive team that values your skillset and encourages your professional growth.Ready to make an impact? Apply now and help us deliver the high-quality maintenance services our communities deserve.Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Senior Quantity Surveyor

We are looking for a Senior Quantity Surveyor to join our team on a new build housing scheme in Eastleigh. This is an excellent opportunity for an ambitious commercial professional who is passionate about construction, motivated to challenge the norm, and keen to progress within a supportive and high performing team.As a Senior Quantity Surveyor, you will take commercial ownership of a project or defined package of works, leading the commercial team and ensuring robust pre‑ and post‑contract delivery. You will work closely with internal teams, clients and supply chain partners to maximise value, maintain compliance and protect commercial viability.As a Senior Quantity Surveyor you will: Manage the project commercial team ensuring all Wates Main Contract obligations are met and process obligations are complete with particular reference to Procurement, Sub-contract orders, Managing Supply Chain, Measurements and Valuations, Contractual Notices and Valuing Change Complete and submit Monthly Cost Reports, Procurement Strategy Updates and Internal/External Progress Reports alongside developing and implementing internal and external tender stage and delivery strategies. Agree external valuations upstream/downstream to maintain a positive project cashflow and produce and agree main and subcontract final accounts.WHAT WE OFFER Competitive salary & profit share scheme Flexible working Car Allowance / Company Car Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… One of the best learning and development programmes which is customizable to support your career progression goals. (c.7000 training sessions delivered year to date across the WATES Group) Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.