Customer
Services
Apprenticeships

Customer
Services
Apprenticeships

Your pathway to success.

At Wates, we know customer service is essential to all our client relationships, both internally and externally.

Customer
Services
Apprenticeships

About the programme

We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.

As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.

In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.

Careers

Want to be part of our team? Become part of the Wates story.

Search our latest vacancies to find the perfect role for you.

People Partner

Location: Birmingham

Job Type: HR

Application Deadline: 14-10-2026

🌟 People Partner📍 Birmingham 💼 LibertyJoin Liberty and Help Shape the Future of Our People Strategy! 💙At Liberty, our people are at the heart of everything we do. We're looking for an experienced and passionate People Partner to join our People Team and play a key role in supporting managers, driving positive people outcomes, and helping create a workplace where everyone can thrive.This is an exciting opportunity for a HR professional who enjoys building strong relationships, influencing decision-making, and providing practical people solutions that make a real difference across the business.🚀 What You'll Be DoingAs our People Partner, you'll work closely with managers and leaders to deliver a proactive, pragmatic and commercially focused HR service, including:✅ Providing expert advice and guidance on employee relations matters including disciplinary, grievance, absence and performance management✅ Coaching and supporting managers to confidently apply HR policies and procedures✅ Supporting organisational change projects, including restructures, redeployment, redundancies and TUPE transfers✅ Partnering with managers on workforce planning, talent management and succession planning initiatives✅ Promoting recruitment best practice and working closely with the Recruitment Team to attract and retain great talent✅ Delivering management development sessions and supporting leadership capability growth✅ Building positive relationships with Trade Union partners and key stakeholders across the business✅ Supporting equality, diversity and inclusion initiatives and promoting an inclusive culture✅ Ensuring accurate people and payroll data through effective management of HR systems and processes✅ Leading and supporting People projects that drive continuous improvement and business success👀 What We're Looking ForWe're keen to hear from people who have:⭐ Previous HR Business Partner / People Partner experience⭐ Strong knowledge of UK employment legislation and HR best practice⭐ Experience managing complex employee relations cases⭐ Excellent stakeholder management and coaching skills⭐ Experience supporting organisational change and transformation activities⭐ A proactive, solutions-focused approach with the confidence to challenge constructively⭐ The ability to build credibility and influence at all levels of the organisation⭐ A passion for creating positive employee experiences and helping people succeed💙 Why Liberty?At Liberty, we're proud of our values of Passion, Openness, Respect and Trust.We are committed to creating an inclusive workplace where everyone feels valued, supported and empowered to reach their full potential. We recognise that our people are our greatest asset and we're dedicated to providing an environment where you can develop your career and make a meaningful impact.📢 External ApplicantsApply now and take the next step in your HR career with Liberty. We'd love to hear from you!

People Partner

Location: Liverpool

Job Type: HR

Application Deadline: 14-10-2026

🌟 People Partner📍 Liverpool 💼 LibertyJoin Liberty and Help Shape the Future of Our People Strategy! 💙At Liberty, our people are at the heart of everything we do. We're looking for an experienced and passionate People Partner to join our People Team and play a key role in supporting managers, driving positive people outcomes, and helping create a workplace where everyone can thrive.This is an exciting opportunity for a HR professional who enjoys building strong relationships, influencing decision-making, and providing practical people solutions that make a real difference across the business.🚀 What You'll Be DoingAs our People Partner, you'll work closely with managers and leaders to deliver a proactive, pragmatic and commercially focused HR service, including:✅ Providing expert advice and guidance on employee relations matters including disciplinary, grievance, absence and performance management✅ Coaching and supporting managers to confidently apply HR policies and procedures✅ Supporting organisational change projects, including restructures, redeployment, redundancies and TUPE transfers✅ Partnering with managers on workforce planning, talent management and succession planning initiatives✅ Promoting recruitment best practice and working closely with the Recruitment Team to attract and retain great talent✅ Delivering management development sessions and supporting leadership capability growth✅ Building positive relationships with Trade Union partners and key stakeholders across the business✅ Supporting equality, diversity and inclusion initiatives and promoting an inclusive culture✅ Ensuring accurate people and payroll data through effective management of HR systems and processes✅ Leading and supporting People projects that drive continuous improvement and business success👀 What We're Looking ForWe're keen to hear from people who have:⭐ Previous HR Business Partner / People Partner experience⭐ Strong knowledge of UK employment legislation and HR best practice⭐ Experience managing complex employee relations cases⭐ Excellent stakeholder management and coaching skills⭐ Experience supporting organisational change and transformation activities⭐ A proactive, solutions-focused approach with the confidence to challenge constructively⭐ The ability to build credibility and influence at all levels of the organisation⭐ A passion for creating positive employee experiences and helping people succeed💙 Why Liberty?At Liberty, we're proud of our values of Passion, Openness, Respect and Trust.We are committed to creating an inclusive workplace where everyone feels valued, supported and empowered to reach their full potential. We recognise that our people are our greatest asset and we're dedicated to providing an environment where you can develop your career and make a meaningful impact.📢 External ApplicantsApply now and take the next step in your HR career with Liberty. We'd love to hear from you!

Divisional Director

Location: Salford

Job Type: Operational

Application Deadline: 09-10-2026

🚀 Divisional Director – Repairs & Maintenance📍 Manchester⭐ LibertyAre you an experienced senior leader within the Repairs & Maintenance sector looking for an opportunity to shape the future of a growing business?At Liberty, we're looking for an exceptional Divisional Director to oversee a mixed portfolio of 2 to 3 contracts, driving outstanding operational performance while building and nurturing long-term client relationships. This is a strategic leadership role for someone who can balance commercial success, operational excellence, and customer-focused delivery.🏆 About the RoleReporting directly to the Managing Director, you'll take full ownership of a significant Repairs & Maintenance portfolio, ensuring contracts are delivered safely, efficiently, and profitably. You'll be responsible for developing strong partnerships with our clients, identifying opportunities for growth, and leading high-performing teams that consistently deliver excellent results.This role is about much more than contract management. It's about creating lasting relationships, influencing strategic direction, and positioning Liberty as the partner of choice across the sector.🔧 What You'll Be Doing🌟 Strategic Leadership Develop and deliver the divisional strategy in line with wider business objectives. Drive sustainable growth through new opportunities, partnerships, and innovation. Identify opportunities to enhance service delivery and customer experience.🤝 Client Relationship Management Lead and nurture relationships across a portfolio of 2-3 key client contracts. Act as a trusted partner to clients, ensuring exceptional service and long-term retention. Represent Liberty in client steering groups, industry forums, and strategic discussions.📈 Operational & Commercial Excellence Oversee the successful delivery of repairs and maintenance contracts across the portfolio. Maintain the highest standards of health, safety, compliance, and performance. Hold full accountability for divisional budgets, profitability, forecasting, and financial performance. Drive continuous improvement and operational efficiency across services.👥 Leadership & Culture Lead, inspire, and develop multidisciplinary teams. Foster a culture of collaboration, accountability, innovation, and inclusion. Champion talent development and succession planning across the division.✅ What We're Looking ForWe're seeking a proven leader with: Significant senior leadership experience within the Repairs & Maintenance sector. A strong track record of delivering operational excellence across large-scale contracts. Experience managing full P&L responsibility and driving commercial performance. Exceptional stakeholder and client relationship management skills. Strong strategic planning and business development capabilities. A passion for developing people and creating high-performing teams. A thorough understanding of industry regulations, compliance requirements, and market dynamics. Degree-level qualification or equivalent experience (desirable).💡 Why Join Liberty?At Liberty, we're passionate about creating places where people can thrive. You'll join a business with ambitious growth plans, strong values, and a genuine commitment to innovation, sustainability, and customer service.This is a unique opportunity to influence strategic direction, develop meaningful client partnerships, and lead a portfolio that delivers real impact to communities across the UK.📩 Interested?If you're a commercially focused leader who thrives on building strong client relationships, driving operational excellence, and leading successful teams, we'd love to hear from you.Apply today and help shape the future of Repairs & Maintenance at Liberty. 🚀


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