Customer
Services
Apprenticeships

Electrician

WPS are looking to recruit a qualified Electrician to join our Responsive Maintenance team, working in partnership with a long‑standing social housing client. This is a permanent role offering stable work, excellent support, and the opportunity to work within a well-established, resident-focused environment.The RoleYou will be responsible for carrying out a range of responsive and planned electrical works within occupied social housing and domestic properties, ensuring all works are completed safely, efficiently, and to a high standard of customer care.Typical duties include: Electrical repairs, maintenance, and fault finding Electrical testing, inspections, and remedial works Working in residents’ homes with professionalism and respect Completing job paperwork and using handheld devices where required Ensuring compliance with current regulations and Health & Safety standardsEssential Requirements Full UK Driving Licence NVQ Level 3 in Electrical Installation (or equivalent) 18th Edition Wiring Regulations 2391 Inspection & Testing (or equivalent) Ability to work independently as well as part of a team Strong customer service and communication skillsDesirable Experience Previous experience working within social housing or domestic properties Experience in a responsive maintenance environment Familiarity with working in occupied homesGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Operations Manager

We have a fantastic opportunity for an experienced Operations Manager to join our WPS Planned Works division in the North West, overseeing multiple planned works contracts with a particular focus on Higher Risk Buildings (HRB), cladding, and fire safety remediation. You will also support wider planned works and energy efficiency contracts within occupied residential homes.This role is ideal for someone with strong operational leadership experience in planned social housing works, including high‑rise and building safety programmes.📌 Project Scope Delivery of high‑rise residential schemes, ensuring full compliance with the Building Safety Act and Fire Safety Regulations. Mobilisation of planned works and retrofit programmes under frameworks such as PAS 2035. Coordination with design teams, consultants, and supply chain partners to ensure works align with client expectations, safety requirements, and regulatory standards. Oversee medium‑scale refurbishment projects including kitchens, bathrooms, heating and roofing works, ensuring quality, safety and programme adherence. Lead operational governance, quality assurance, and client engagement throughout the lifecycle of Higher Risk Buildings and non‑HRB planned works.🔧 Key Responsibilities Manage the delivery of multiple planned works contracts, ensuring projects are delivered safely, efficiently and to high standards. Act as the operational lead for Higher Risk Buildings, cladding and façade remediation programmes, ensuring robust compliance and governance. Support a small team of Project/Site Managers and Supervisors, driving performance and continuous improvement. Develop strong relationships with clients, residents and internal stakeholders, representing Wates at progress, review, and technical meetings. Monitor KPIs, H&S performance and commercial delivery, ensuring projects meet contractual and regulatory obligations. Champion a positive customer and safety culture across all workstreams.🎓 Qualifications Degree or HNC/HND in Construction Management, Civil Engineering, or a related built‑environment discipline. Strong knowledge of the Building Safety Act, Fire Safety Regulations, and PAS 2035 retrofit standards. Professional membership (e.g., CIOB, RICS) desirable. Full UK driving licence and ability to travel across contract locations.🌍 What We’re Looking For Proven experience delivering planned social housing works, particularly Higher Risk Buildings, cladding and fire‑related remediation. Confident leadership skills with experience managing small operational teams. Strong communication, stakeholder management and commercial awareness. Ability to work autonomously across multiple sites with a focus on safety, quality and programme performance.✨ What We Offer A chance to play a leading role in high‑priority building safety programmes. Long‑term planned works pipeline across multiple contracts. Competitive salary, benefits, and excellent career development opportunities. A supportive, collaborative environment within a values‑driven, Tier 1 family‑owned business.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Project Manager

WPS are seeking an experienced Project Manager to lead planned maintenance and refurbishment programmes across high-rise buildings in the North West. The role will focus on cladding remediation, as well as associated fire and building safety works. You will ensure compliance with the Building Safety Act for Higher-Risk Buildings (HRBs). You’ll be working in live environments, ensuring safety, quality, and resident engagement throughout.Key Responsibilities Manage end-to-end delivery of planned works and retrofit projects in occupied HRBs. Oversee remediation cladding programmes and ensure compliance with HRB regulations. Lead planning, budgeting, and risk management activities. Coordinate with internal teams, contractors, and residents to maintain programme and quality standards. Produce detailed reports and programmes using Power BI and Asta Powerproject. Ensure alignment with PAS 2035 and sustainability targets.Qualifications Degree in Construction Management or a related field. CSCS Black Card, SMSTS, and strong knowledge of HRB compliance. APM or PRINCE2 certification (desirable).Skills Strong understanding of live building environments and resident engagement. Excellent planning, budgeting, and risk management capabilities. Knowledge of Building Safety Act and Building Safety Regulator Gateway process. Proficiency in digital reporting tools such as Power BI and Asta Powerproject. Ability to create and manage detailed programmes and reporting outputs.Experience Proven track record delivering HRB projects under the Building Safety Act. Experience managing planned maintenance and cladding remediation programmes in occupied buildings. Demonstrated ability to maintain safety, quality, and programme in challenging environments.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Resident Liaison Officer

🏘️ Resident Liaison Officer – Retrofit Projects (Carlisle)📍 Location: Carlisle🏢 Business Unit: WPS📄 Contract Type: Full-time, PermanentAre you passionate about making a difference in people’s lives and communities? Do you thrive on building trust, solving problems, and ensuring smooth communication between residents and project teams? If so, we want you on our team!WPS is delivering a series of exciting retrofit projects across Carlisle, and we’re looking for a dedicated Resident Liaison Officer to be the friendly face and reliable point of contact for tenants throughout the works. Your role will be key in ensuring tenants are informed, supported, and satisfied throughout the delivery of these improvements.👥 What You’ll Be Doing Liaising daily with residents and leaseholders to arrange access, surveys, and appointments Acting as the first point of contact for tenant queries, concerns, and complaints Ensuring all communications are honest, clear, and empathetic Supporting site teams with Health & Safety checks and compliance Maintaining accurate records of inspections, complaints, and meeting actions Collaborating with subcontractors, surveyors, project managers, and clients to ensure works meet specifications and resident expectations Helping resolve disputes and damage claims professionally Carrying out audits and site safety checks Ensuring the business remains compliant with OF and Health & Safety regulations🧠 What You’ll Bring Strong communication and listening skills Confidence dealing with complaints and resolving issues A proactive, supportive, and organised approach Cultural awareness and empathy for diverse tenant needs IT proficiency (Excel, Word, Outlook) Asbestos Awareness (desirable) Full UK Driving Licence (essential) Bilingual skills (a bonus!)🚀 Why Join WPS?At WPS, we’re committed to improving homes and lives through sustainable retrofit solutions. You’ll be part of a supportive team that values your contribution and offers opportunities for growth and development.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting If successful one of the Recruitment Team will then be in contact to discuss the role in more detail and advise of next steps.