Customer
Services
Apprenticeships

Customer
Services
Apprenticeships

Your pathway to success.

At Wates, we know customer service is essential to all our client relationships, both internally and externally.

Customer
Services
Apprenticeships

About the programme

We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.

As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.

In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.

Careers

Want to be part of our team? Become part of the Wates story.

Search our latest vacancies to find the perfect role for you.

Account Manager

Location: Saffron Walden

Job Type: Operational

Application Deadline: 30-04-2026

Account Manager Location: Saffron Walden About the Role WPS have an exciting opportunity for a technically strong Account Manager to lead and develop our operational delivery for a key client. Based in Saffron Walden, you will provide operational leadership, technical management, commercial oversight, and exceptional service standards across a diverse environment. We’re looking for a confident leader with experience managing multidisciplinary teams, ensuring compliance, driving performance, and delivering highquality hard FM services. This is an excellent opportunity for someone who thrives in a dynamic environment and wants to further their career within a supportive and ambitious organisation. Key Responsibilities As an Account Manager, you will: Lead, motivate and inspire the Wates FM team to deliver firstclass hard M&E and fabric service provision Provide visible leadership and build strong partnerships with key client stakeholders Ensure full compliance with statutory, quality, safety, environmental and Wates standards, promoting a Zero Harm culture Drive commercial best practice, managing budgets, P&L performance and ensuring contractual KPIs/SLAs are met Manage external specialists and suppliers to ensure performance, reporting accuracy and value for money Lead change management initiatives and present confidently to senior management, clients and internal teams About You We’re looking for someone who brings: Experience in a similar FM or transferable environment, ideally managing multidiverse technical teams Recognised technical qualification and IOSH (or equivalent) Strong financial and commercial acumen with proven P&L management experience Excellent interpersonal, communication and problemsolving skills Ability to build strong client relationships and lead teams through change Confidence in presenting complex information to senior stakeholders This is a fantastic opportunity to be part of a talented and supportive team that will help you grow and progress your career. What We Offer Competitive salary Travel costs covered to any Wates sites (HMRC advisory rates apply) Outstanding learning and development opportunities Industryleading family leave policies (26 weeks fully paid maternity, 8 weeks fully paid paternity) Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Carpenter

Location: Walton-On-Thames

Job Type: Trades and Labour

Application Deadline: 30-04-2026

🛠️ Carpenter – Walton-on-Thames (Responsive Maintenance)Join the WPS Team – Make a Difference in Social HousingWPS has an exciting opportunity for a Carpenter to join our Responsive Maintenance division, working from our Walton-on-Thames office. You’ll be delivering reactive maintenance services to our valued residents as part of a social housing contract.🔧 What You’ll Be Doing Carrying out carpentry repair and renewal works across various properties. Advising your Supervisor when additional support or materials are needed. Working independently or collaboratively with other operatives. Completing daily work sheets detailing tasks and materials used. Ensuring timely and productive completion of assigned tasks.🚗 Requirements Full UK driving licence is essential. NVQ L2 in Carpentry or a similar trade Proven experience in carpentry. Ability to work to high standards of workmanship and productivity. Excellent communication and problem-solving skills. Strong customer service mindset and ability to meet tight deadlines.💬 Why Join WPS? At WPS, we’re committed to building communities and improving lives. You’ll be part of a supportive team that values your skills and helps you grow.Ready to make an impact? Apply now and help us deliver quality maintenance services that truly matter.Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Financial Systems Project Manager

Location: Finsbury Park

Job Type: Financial

Application Deadline: 30-04-2026

🌟 Financial Systems Project Manager 📍 Finsbury Park ¦ WPS Business🕒18 Months FTC – Immediate StartAre you a finance systems expert with a passion for delivering impactful projects? 🚀 We’re looking for a Financial Systems Project Manager to lead key system changes, oversee data migration, and help shape the future of our finance function.💼 What You’ll Do Lead and support end‑to‑end finance system projects, including migration and implementation. Act as the go‑to expert for finance systems and ensure solutions meet business needs. Oversee UAT, testing, documentation, and system controls. Drive process improvements across AP, AR, GL, assets, budgeting, and reporting. Build strong relationships with Finance, IT, Procurement, and wider teams. Ensure accurate, high‑quality financial data and reporting across platforms.✨ What You’ll Bring Experience delivering finance system or ERP projects. Strong understanding of finance processes and controls. Excellent stakeholder management and communication skills. Analytical mindset with strong attention to detail. Experience coordinating UAT, testing, or system training.Desirable: Finance qualifications (ACCA/CIMA etc.), experience with ERP systems (D365, SAP, Oracle), BI or data tools, and process improvement methodologies (Lean, Six Sigma, Prosci).🌍 Additional InfoSome travel to Liverpool and the Northwest will be required during the project.📩 Apply NowReady to make an impact and help shape our financial systems transformation? ✨Click Apply Now to submit your application and join our WPS team in Finsbury Park! 🙌

Labourer

Location: Walton-On-Thames

Job Type: Trades and Labour

Application Deadline: 29-04-2026

🔧 Labourer – WPS📍 Walton-on-Thames ¦ 🏠 Social HousingWPS has an exciting opportunity for a Labourer to join our Responsive Maintenance team, working from our Walton-on-Thames office on one of our social housing contracts.In this role, you’ll play a key part in delivering reactive maintenance works for our residents, helping to ensure their homes are safe, well-maintained and looked after 💙.What you’ll be doing 👷‍♂️👷‍♀️ Carrying out a variety of repair and renewal works Supporting and working alongside other trades when required Flagging up additional trade requirements to the Supervisor in a timely manner Completing certain tasks independently when appropriate Accurately completing daily work sheets, including work undertaken and materials used 📝 Working efficiently and productively to meet programme timescalesWhat we’re looking for ✅ A reliable and hardworking team player Strong communication skills and a practical, problem-solving approach Ability to multi-task and work to tight deadlines High standards of workmanship and productivity A customer-focused mindset, with excellent service always at the heart of what you do 🌟🔍 Pre‑Employment Checks:Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting How to apply ✨If you’re interested in this opportunity, please apply using the apply button or link


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