Customer
Your pathway to success.
At Wates, we know customer service is essential to all our client relationships, both internally and externally.

About the programme
We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.
As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.
In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.
Careers
Want to be part of our team? Become part of the Wates story.
Search our latest vacancies to find the perfect role for you.
Administrator
Location: Enfield
Job Type: Clerical & Administration
Application Deadline: 20-04-2026
🌟 Administrator – EnfieldAre you an organised, proactive, and detail-focused administrator looking to join a fast-paced team?We’re looking for an Administrator to support our Helpdesk operations and ensure the smooth running of customer service activity across our specialist division.⭐ About the RoleAs an Administrator, you’ll play a key part in the efficient day-to-day running of our helpdesk. You’ll liaise with clients, support contracts managers and supervisors, and ensure that job information, documentation, and reporting are accurate and up to date.This position is based in Enfield.🔧 Key ResponsibilitiesDaily Tasks Raising work orders via phone and email, ensuring accurate input into internal systems Allocating daily and emergency jobs to operatives and subcontractors Arranging site appointments and handling out-of-hours call-outs where needed Processing timesheets, updating spreadsheets, and ensuring job numbers are correct Maintaining job records, paperwork, photos, and updating job statuses Checking system reports and updating trackers Handling client queries and providing updates across all contracts Managing lone worker check-ins and maintaining associated logs Uploading documents to client systems to support invoicing Electronic filing, archiving, and completing general admin tasks as requested Keeping client portals updatedWeekly / Monthly Tasks Creating weekly WIP (Work in Progress) reports Ensuring compliance sheets are collated from managers, supervisors, and operatives Analysing job details and challenging incomplete or inaccurate information🤝 CommunicationYou’ll work closely with: Contract Managers Supervisors Operatives The Customer Service ManagerClear communication is essential, as you’ll coordinate activities across all contracts within the division.🧾 What We’re Looking ForKnowledge & Experience Previous experience in a similar administrative or helpdesk roleSkills Strong administrative and organisational ability Computer literacy, especially in Microsoft Word & Excel Ability to learn and use internal IT systems effectivelyBehaviours Professionalism aligned with company values Accuracy and attention to detail Proactive approach and willingness to challenge incomplete information💼 Why Join Us? Supportive team Fast-paced environment with variety in daily tasks Opportunity to develop operational and customer service skills within a respected divisionGiven the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
Carpenter
Location: Walton-On-Thames
Job Type: Trades and Labour
Application Deadline: 03-04-2026
🛠️ Carpenter – Walton-on-Thames (Responsive Maintenance)Join the WPS Team – Make a Difference in Social HousingWPS has an exciting opportunity for a Carpenter to join our Responsive Maintenance division, working from our Walton-on-Thames office. You’ll be delivering reactive maintenance services to our valued residents as part of a social housing contract.🔧 What You’ll Be Doing Carrying out carpentry repair and renewal works across various properties. Advising your Supervisor when additional support or materials are needed. Working independently or collaboratively with other operatives. Completing daily work sheets detailing tasks and materials used. Ensuring timely and productive completion of assigned tasks.🚗 Requirements Full UK driving licence is essential. NVQ L2 in Carpentry or a similar trade Proven experience in carpentry. Ability to work to high standards of workmanship and productivity. Excellent communication and problem-solving skills. Strong customer service mindset and ability to meet tight deadlines.💬 Why Join WPS? At WPS, we’re committed to building communities and improving lives. You’ll be part of a supportive team that values your skills and helps you grow.Ready to make an impact? Apply now and help us deliver quality maintenance services that truly matter.Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
Carpenter
Location: Walton-On-Thames
Job Type: Trades and Labour
Application Deadline: 03-04-2026
🛠️ Carpenter – Walton-on-Thames (Responsive Maintenance)Join the WPS Team – Make a Difference in Social HousingWPS has an exciting opportunity for a Carpenter to join our Responsive Maintenance division, working from our Walton-on-Thames office. You’ll be delivering reactive maintenance services to our valued residents as part of a social housing contract.🔧 What You’ll Be Doing Carrying out carpentry repair and renewal works across various properties. Advising your Supervisor when additional support or materials are needed. Working independently or collaboratively with other operatives. Completing daily work sheets detailing tasks and materials used. Ensuring timely and productive completion of assigned tasks.🚗 Requirements Full UK driving licence is essential. NVQ L2 in Carpentry or a similar trade Proven experience in carpentry. Ability to work to high standards of workmanship and productivity. Excellent communication and problem-solving skills. Strong customer service mindset and ability to meet tight deadlines.💬 Why Join WPS? At WPS, we’re committed to building communities and improving lives. You’ll be part of a supportive team that values your skills and helps you grow.Ready to make an impact? Apply now and help us deliver quality maintenance services that truly matter.Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
Commercial Administrator
Location: Birmingham
Job Type: Clerical & Administration
Application Deadline: 20-04-2026
⭐ Commercial Administrator 📍 West Midlands🏢 WPSWe’re looking for a proactive and detail‑driven Commercial Administrator to join our WPS team in the West Midlands! If you love organisation, accuracy and being the go‑to support for a busy commercial function, this role is a great fit. 💼✨What you’ll be doing 📋You’ll play a key part in keeping our commercial processes running smoothly, including: 🧾 Inputting schedule of rate items into the client system 📤 Producing & sending subcontractor pre‑works schedules of rates 🧠 Preparing scoping and pricing documents for checking 🔄 Inputting variations into the client system ✔️ Checking & processing subcontractor applications 💸 Releasing pre‑agreed invoices within our financial system (COINS) 🔍 Tracking & resolving post‑inspection queries 📥 Coding new orders from booking sheets, photos & subcontractor invoices before passing to the QS 🧮 Creating client invoices and liaising with their payroll team to ensure timely paymentWhat we’re looking for 🌟 Someone who is organised, accurate and confident using systems A great communicator who can build good working relationships A team player who enjoys supporting others and maintaining smooth processesWhy join WPS?You’ll be part of a supportive, friendly and growing team where your work genuinely makes a difference. At Wates, we care about people, development and giving you the tools to succeed. 🌱💙📩 Apply todayReady to take the next step? Apply today and help us deliver a safe, efficient and customer‑first repairs service. ✉️🔗
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