Customer
Services
Apprenticeships

Customer
Services
Apprenticeships

Your pathway to success.

At Wates, we know customer service is essential to all our client relationships, both internally and externally.

Customer
Services
Apprenticeships

About the programme

We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.

As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.

In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.

Careers

Want to be part of our team? Become part of the Wates story.

Search our latest vacancies to find the perfect role for you.

Groundworker

Location: Walton-On-Thames

Job Type: Trades and Labour

Application Deadline: 29-04-2026

🏗️ Groundworker📍 Location: Walton on ThamesWe are seeking a skilled and reliable Groundworker to join our WPS business, based in Walton on Thames, delivering high-quality maintenance and repair services across social housing properties.This is a hands-on role, ideal for someone with solid experience in groundworks and external property maintenance, who takes pride in their workmanship and enjoys working as part of a supportive team.🔧 Key Responsibilities: Installing and relaying concrete flags Carrying out light brickwork and pointing Renewing and installing close board and panelled fencing Delivering responsive maintenance works across social housing sites✅ What We’re Looking For: Full UK Driving Licence – essential NVQ Level 2 (or equivalent) in Groundworks or a related construction discipline Proven experience within domestic or residential maintenance environments Ability to work independently and as part of a team Strong attention to detail with a commitment to quality and safety🎁 What We Offer: Competitive salary, dependent on experience Company vehicle and fuel card (for work-related use only) Ongoing training and development opportunities Supportive team environment with a strong focus on safety and quality🔍 Pre‑Employment Checks:Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Apply now by clicking the link.

Labourer

Location: Walton-On-Thames

Job Type: Trades and Labour

Application Deadline: 29-04-2026

🔧 Labourer – WPS📍 Walton-on-Thames ¦ 🏠 Social HousingWPS has an exciting opportunity for a Labourer to join our Responsive Maintenance team, working from our Walton-on-Thames office on one of our social housing contracts.In this role, you’ll play a key part in delivering reactive maintenance works for our residents, helping to ensure their homes are safe, well-maintained and looked after 💙.What you’ll be doing 👷‍♂️👷‍♀️ Carrying out a variety of repair and renewal works Supporting and working alongside other trades when required Flagging up additional trade requirements to the Supervisor in a timely manner Completing certain tasks independently when appropriate Accurately completing daily work sheets, including work undertaken and materials used 📝 Working efficiently and productively to meet programme timescalesWhat we’re looking for ✅ A reliable and hardworking team player Strong communication skills and a practical, problem-solving approach Ability to multi-task and work to tight deadlines High standards of workmanship and productivity A customer-focused mindset, with excellent service always at the heart of what you do 🌟🔍 Pre‑Employment Checks:Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting How to apply ✨If you’re interested in this opportunity, please apply using the apply button or link

Multi Skilled/Joiner

Location: Skelmersdale

Job Type: Trades and Labour

Application Deadline: 29-04-2026

WPS are looking for a skilled and reliable Joiner / Multi-Trade Operative to join our responsive maintenance team working across social housing properties in the Skelmersdale area.🔧 Key Responsibilities Carry out joinery and multi-trade repairs in occupied and void properties Deliver high-quality maintenance works in line with health and safety standards Respond to urgent repair requests and complete scheduled tasks efficiently Work independently and as part of a team to meet service targets👷 Requirements NVQ Level 2 in Joinery or relevant trade Proven experience in responsive maintenance within social housing Full UK driving licence Ability to work across multiple trades (e.g., basic plumbing, tiling, patch plastering)🌟 Desirable Strong customer service skills and a professional approach Familiarity with handheld devices and job management systemsGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Site Manager

Location: Swadlincote

Job Type: Operational

Application Deadline: 29-04-2026

Wates Property Services (WPS) is seeking an experienced Site Manager to join our Planned Maintenance team, delivering internal social housing works across the Swadlincote and Derby area.This role will focus primarily on kitchens, bathrooms and Aids & Adaptations programmes, working within live occupied homes. You will play a key role in ensuring works are delivered safely, on programme and to a high standard, while maintaining a strong focus on resident experience.Key Responsibilities Day‑to‑day management of planned internal works across multiple properties Oversee Aids & Adaptations, kitchen and bathroom refurbishment programmes Manage and coordinate sub‑contractors, operatives and suppliers Ensure all works comply with Health & Safety, quality and programme requirements Maintain accurate site records, job packs and progress reporting Carry out site inspections, quality checks and toolbox talks Work closely with Project Managers, Commercial teams and Resident Liaison Officers Ensure works are delivered with minimal disruption to residents in occupied homes Support successful handover and completion of worksAbout You Proven experience as a Site Manager within planned social housing works Strong background in internal workstreams, ideally Aids & Adaptations Experience working in live occupied environments Confident managing sub‑contractors and multi‑trade teams SMSTS or SSSTS qualified Full UK driving licence (essential) Strong communication and organisational skillsWhat We Offer Long‑term, secure work on established social housing contracts Opportunity to work for a Tier 1, family‑owned contractor Supportive management and clear progression opportunities Competitive salary and benefits packageGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting


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