Customer
Services
Apprenticeships

Customer
Services
Apprenticeships

Your pathway to success.

At Wates, we know customer service is essential to all our client relationships, both internally and externally.

Customer
Services
Apprenticeships

About the programme

We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.

As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.

In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.

Careers

Want to be part of our team? Become part of the Wates story.

Search our latest vacancies to find the perfect role for you.

Commercial Manager

Location: South West

Job Type: Commercial

Application Deadline: 09-03-2026

Wates are looking for a Commercial Manager to join our Construction Team in the South, working across multiple sectors, with the first project being a £120m MoJ scheme.If you are passionate about the commercial aspects of Construction and are looking for an opportunity to challenge the norm, bring fresh new ideas and elevate yourself within the industry then join us and help to create tomorrow together.This is a great opportunity to progress your career as part of a talented, diverse, and supportive team.ABOUT THE ROLEOur Commercial Managers are a valuable part of our business, and their role will encompass both work winning and the delivery of live projects whilst providing strong functional leadership, management, governance and excellence for all commercial activities pre and post contract, across either a single large project or portfolio of projects.As our Commercial Manager you will: Drive clear strategy on commercial delivery, customer engagement and repeat business whilst managing, training and developing the wider Commercial Teams. Use sound planning and project management skills to deliver multiple and complex commitments and objectives whilst consistently using financial levers to grow profitability for the portfolio and business unit Actively engage with all internal and external stakeholders and ensure that the commercial function within the business unit effectively supports the other functions such as, Design, Operations and Pre-Construction as requiredWHAT WE OFFER Competitive salary & profit share scheme Flexible working Car Allowance / Company Car (subject to Role/Grade) Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/

Divisional Commercial Manager

Location: Birmingham

Job Type: Commercial

Application Deadline: 23-03-2026

WPS is seeking an experienced Divisional Commercial Manager to lead the commercial function across a high-value Planned Works portfolio within the social housing sector.This is a senior, influential role with responsibility for a diverse mix of workstreams, including internal refurbishments, external planned works and Net Zero / decarbonisation programmes. You will provide strategic commercial leadership across multiple contracts, working closely with operational and client teams to ensure strong commercial control, risk management and profitable delivery.Key Responsibilities: Lead the commercial strategy and governance across multiple planned works contracts Full accountability for commercial performance on high-turnover, high-profile projects Manage, mentor and develop a commercial team across the region Provide commercial support to operational teams throughout the project lifecycle Oversee cost control, forecasting, valuations, variations and final accounts Ensure robust commercial risk management and compliance with company governance Build and maintain strong relationships with key, high-profile social housing clients Support margin improvement and continuous commercial best practice Contribute to business planning, work-winning support and long-term client relationshipsWorkstreams Covered: Internal Planned Works (kitchens, bathrooms, internal refurbishments) External Planned Works (windows, doors, roofing, envelope works) Net Zero / Decarbonisation programmesAbout You: Proven experience in a Divisional / Senior Commercial Manager role Strong background in social housing planned works Demonstrable experience managing large, complex and high-value contracts Confident leader with experience of managing and developing commercial teams High level of commercial acumen, with a strong understanding of cost, risk and value Comfortable working with senior internal stakeholders and client leadership teams Background in repairs and maintenance / planned maintenance is essentialWhat We Offer: Competitive senior-level salary and benefits package Opportunity to work on major, long-term social housing frameworks Exposure to Net Zero and future-focused investment programmes High-profile role with real influence across the business Long-term career development within a growing and stable organisationWhy Join WPS?WPS delivers essential planned investment programmes for social housing providers, with a strong reputation for quality, compliance and partnership working. This role offers the opportunity to play a pivotal part in shaping commercial performance across a key region and portfolioGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Electrician

Location: Redditch

Job Type: Engineering

Application Deadline: 23-03-2026

WPS are looking to recruit a qualified Electrician to join our Responsive Maintenance team, working in partnership with a long‑standing social housing client. This is a permanent role offering stable work, excellent support, and the opportunity to work within a well-established, resident-focused environment.The RoleYou will be responsible for carrying out a range of responsive and planned electrical works within occupied social housing and domestic properties, ensuring all works are completed safely, efficiently, and to a high standard of customer care.Typical duties include: Electrical repairs, maintenance, and fault finding Electrical testing, inspections, and remedial works Working in residents’ homes with professionalism and respect Completing job paperwork and using handheld devices where required Ensuring compliance with current regulations and Health & Safety standardsEssential Requirements Full UK Driving Licence NVQ Level 3 in Electrical Installation (or equivalent) 18th Edition Wiring Regulations 2391 Inspection & Testing (or equivalent) Ability to work independently as well as part of a team Strong customer service and communication skillsDesirable Experience Previous experience working within social housing or domestic properties Experience in a responsive maintenance environment Familiarity with working in occupied homesGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Multi Skilled/Joiner

Location: Skelmersdale

Job Type: Trades and Labour

Application Deadline: 23-03-2026

WPS are looking for a skilled and reliable Joiner / Multi-Trade Operative to join our responsive maintenance team working across social housing properties in the Skelmersdale area.🔧 Key Responsibilities Carry out joinery and multi-trade repairs in occupied and void properties Deliver high-quality maintenance works in line with health and safety standards Respond to urgent repair requests and complete scheduled tasks efficiently Work independently and as part of a team to meet service targets👷 Requirements NVQ Level 2 in Joinery or relevant trade Proven experience in responsive maintenance within social housing Full UK driving licence Ability to work across multiple trades (e.g., basic plumbing, tiling, patch plastering)🌟 Desirable Strong customer service skills and a professional approach Familiarity with handheld devices and job management systemsGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting


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