Customer
Services
Apprenticeships

Customer
Services
Apprenticeships

Your pathway to success.

At Wates, we know customer service is essential to all our client relationships, both internally and externally.

Customer
Services
Apprenticeships

About the programme

We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.

As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.

In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.

Careers

Want to be part of our team? Become part of the Wates story.

Search our latest vacancies to find the perfect role for you.

Multi Trader

Location: Brixton

Job Type: Trades and Labour

Application Deadline: 26-01-2026

At WPS, we’re committed to creating safe, well-maintained homes and communities across the UK. As part of our Property Services division, we maintain over 500,000 social housing homes, ensuring tenants live in secure, comfortable environments. 🏘️ We’re looking for a skilled Multi-Trader to join our Lambeth Disrepair team, focusing on disrepair works and responsive maintenance in tenanted social housing properties.🔧 Your Role: Carry out reactive and preventative repairs in occupied homes Tackle disrepair issues across multiple trades: carpentry, plumbing, tiling, plastering Ensure all work is completed safely, efficiently, and to high standards Communicate clearly with tenants and maintain a respectful, professional approach Record work details and materials used on daily job sheets Uphold Wates’ Health & Safety and Safeguarding policies🧰 What You’ll Bring: NVQ Level 2 or equivalent in a relevant trade (carpentry, plumbing, plastering, tiling, or electrics) Experience working in occupied properties and handling disrepair cases Strong communication and problem-solving skills Ability to manage multiple tasks and meet deadlines A commitment to delivering excellent service to tenants🌟 Why Wates? Be part of a team that’s making a real difference in people’s lives Work with a company that values quality, safety, and community impact Enjoy a supportive environment with opportunities to grow and develop📩 Apply now and help us improve homes and lives — one repair at a time.Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Painter & Decorator

Location: Croydon

Job Type: Trades and Labour

Application Deadline: 26-01-2026

Painter & Decorator – WPS (Croydon)WPS is looking for an experienced Painter & Decorator to join our team, working across social housing properties in the Croydon area. You’ll play a key role in delivering high‑quality maintenance and decorating works that support our residents and enhance their homes. 🏡🎨 Key Responsibilities Completing all aspects of painting and decorating to a high professional standard Preparing surfaces including filling, sanding, stripping wallpaper, and priming Undertaking finishing works such as glossing, emulsion, wallpapering, and touch‑ups Assessing and reporting any follow‑on works to your Supervisor Working independently or alongside other operatives as required Keeping accurate daily records of tasks completed and materials used Ensuring all work is completed safely, efficiently, and within agreed timeframes✅ What We’re Looking For Full UK driving licence is essential 🚗 NVQ Level 2 or equivalent in Painting & Decorating Previous experience in social housing or property maintenance Strong attention to detail and pride in delivering high‑quality finishes Ability to work independently and manage your own workload Excellent communication skills and a customer‑friendly approach Commitment to health & safety and maintaining professional standards💪 Why Join WPS?Join a team dedicated to quality workmanship, community impact, and great customer service. Your skills will help create safe, comfortable homes for residents across Croydon.Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Resident Liaison Officer

Location: Enfield

Job Type: Customer Service

Application Deadline: 12-02-2026

Resident Liaison Officer / Administrator – Enfield (Responsive Repairs)Company: WPSSalary: Competitive, based on experienceOffice Location: EnfieldProjects: Across the M25 & Hemel HempsteadWPS is seeking a proactive and organised Resident Liaison Officer (RLO) / Administrator to join our team. Based in our Enfield office, you will act as the primary point of contact for residents, ensuring smooth communication, managing appointments, and handling concerns with empathy throughout responsive repairs. Your role is central to maintaining trust, minimising disruption, and supporting residents during ongoing works.🔑 Key Responsibilities Serve as the main resident contact for updates, concerns, complaints, and general enquiries Manage repair appointments, scheduling, access requirements, and real‑time updates Communicate professionally with residents, operatives, supervisors, and managers Handle issues and complaints with empathy, clarity, and solutions‑focused thinking Maintain accurate records, update internal systems, and support compliance and admin processes Assist vulnerable residents, ensuring they understand the works and feel supported Provide general administrative support to the team Support projects across the M25 region and Hemel Hempstead🎯 Ideal Candidate Experience as an RLO, administrator, or in a social housing customer‑facing role Strong communication and interpersonal skills Proficient in Microsoft Excel and confident using IT systems Highly organised, calm under pressure, and able to manage competing priorities Excellent problem‑solver with a customer‑centred approach Works well independently and within a team Full UK driving licence (essential for travel between sites) Understanding of social housing and resident needs✨ Why Join Us? Be part of a supportive, growing team delivering essential services Play a meaningful role in helping tenants feel safe, informed, and valued Competitive salary with opportunities for long‑term developmentGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Senior Planner

Location: Cambridge

Job Type: Planning

Application Deadline: 04-02-2026

Wates Construction are looking for a Senior Planner to join our Construction Team in the South where we are focussing on high profile, technically complex projects across multiple sectors.If you are passionate about working within a team environment, have proven analytical and planning skills and are looking for an opportunity to challenge the norm, bring fresh new ideas and elevate yourself within the industry then join us and help to create tomorrow together.This is a great opportunity to progress your career as part of a talented, diverse, and supportive team.ABOUT THE ROLEOur Senior Planners are a valuable part of our business, the focus of this role is to provide an effective and professional planning and programming services for pre-contract and project teams.As our Senior Planner you will:· Instigate and monitor a balanced suite of performance measurement criteria throughout a project’s lifecycle· Ensure proper integration of design and procurement elements of programmes with construction· Produce integrated tender programme and method statement and present proposals to settlement meeting· Change management: review programme effect of changes and advise on EOT issues· Produce schedules as well as obtain and analyse quotes for all time-related preliminariesWHAT WE OFFER· Competitive salary & profit share scheme· Flexible working· Car Allowance / Company Car (subject to Role/Grade)· Travel covered to any of our sites (subject to HMRC advisory rates)· Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more…· Excellent range of learning and development activity to support your career progression.· Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all of the skills listed, many of them may be transferable to other roles within the WATES Group.  If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible.  As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting


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