Customer
Your pathway to success.
At Wates, we know customer service is essential to all our client relationships, both internally and externally.

About the programme
We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.
As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.
In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.
Careers
Want to be part of our team? Become part of the Wates story.
Search our latest vacancies to find the perfect role for you.
Operations Director
Location: Liverpool
Job Type: Operational
Application Deadline: 30-11-2026
⚡ Operations Director – Energy Transition📍 Finsbury Park, London🏢 Liberty🌱 Energy TransitionReady to lead the future of energy?We have an exciting opportunity for an experienced Operations Director to lead the strategic, operational and commercial growth of our Energy Transition Division at Liberty.This is a senior leadership role with responsibility for driving growth, innovation and operational excellence across our renewable energy activities, including the installation and delivery of solar, air source heat pumps and emerging technologies, alongside our technical consultancy services.🚀 What will you be doing?As Operations Director, you’ll: 📈 Identify new markets, technologies and strategic partnerships to support sustainable growth 💡 Develop business cases for major investment and acquisition opportunities ⚡ Support in the overseeing of renewable energy projects from concept through to commissioning 🏠 Lead technical consultancy activity across retrofit assessments, design and coordination 🦺 Champion operational excellence, health & safety and regulatory compliance 📊 Take ownership of divisional budgets, forecasting, profitability and P&L performance 💷 Drive cost control, commercial performance and return on investment 👥 Build, lead and develop a high-performing multidisciplinary team 🔄 Create a culture of innovation, collaboration, accountability and continuous improvement 🤝 Build strong relationships with clients, local authorities, government bodies and strategic partners 🌍 Champion Liberty’s sustainability, ESG, equality, diversity and inclusion commitments⭐ What are we looking for?We’re looking for an established senior leader who can combine operational leadership with strong commercial and strategic thinking.You’ll bring: Significant senior leadership experience with a track record of delivering revenue growth and profitability Strong experience of strategic planning and financial management, including full P&L accountability Proven experience leading the successful operational delivery of contracts safely, on time and within budget Excellent commercial and financial acumen Strong leadership and people development skills The ability to build relationships and influence at senior stakeholder level Experience of leading change, innovation and continuous improvement Knowledge of renewable energy technologies, markets and regulatory frameworks would be advantageous A degree or equivalent qualification would be desirable📢 External ApplicantsApply now and take the next step in your career with Liberty. We'd love to hear from you!
HR Advisor
Location: Birmingham
Job Type: HR
Application Deadline: 28-11-2026
🌟 Hr Advisor📍 Birmingham 💼 LibertyJoin Liberty and Help Shape the Future of Our People Strategy! 💙At Liberty, our people are at the heart of everything we do. We're looking for an experienced and passionate Hr Advisor to join our People Team and play a key role in supporting managers, driving positive people outcomes, and helping create a workplace where everyone can thrive.This is an exciting opportunity for a HR professional who enjoys building strong relationships, influencing decision-making, and providing practical people solutions that make a real difference across the business.🚀 What You'll Be DoingAs our Hr Advisor, you'll work closely with managers and leaders to deliver a proactive, pragmatic and commercially focused HR service, including:✅ Providing expert advice and guidance on employee relations matters including disciplinary, grievance, absence and performance management✅ Coaching and supporting managers to confidently apply HR policies and procedures✅ Supporting organisational change projects, including restructures, redeployment, redundancies and TUPE transfers✅ Partnering with managers on workforce planning, talent management and succession planning initiatives✅ Promoting recruitment best practice and working closely with the Recruitment Team to attract and retain great talent✅ Delivering management development sessions and supporting leadership capability growth✅ Building positive relationships with Trade Union partners and key stakeholders across the business✅ Supporting equality, diversity and inclusion initiatives and promoting an inclusive culture✅ Ensuring accurate people and payroll data through effective management of HR systems and processes✅ Leading and supporting People projects that drive continuous improvement and business success👀 What We're Looking ForWe're keen to hear from people who have:⭐ Strong knowledge of UK employment legislation and HR best practice⭐ Experience managing complex employee relations cases⭐ Excellent stakeholder management and coaching skills⭐ Experience supporting organisational change and transformation activities⭐ A proactive, solutions-focused approach with the confidence to challenge constructively⭐ The ability to build credibility and influence at all levels of the organisation⭐ A passion for creating positive employee experiences and helping people succeed💙 Why Liberty?At Liberty, we're proud of our values of Passion, Openness, Respect and Trust.We are committed to creating an inclusive workplace where everyone feels valued, supported and empowered to reach their full potential. We recognise that our people are our greatest asset and we're dedicated to providing an environment where you can develop your career and make a meaningful impact.📢 External ApplicantsApply now and take the next step in your HR career with Liberty. We'd love to hear from you!
HR Advisor
Location: Liverpool
Job Type: HR
Application Deadline: 20-11-2026
🌟 Hr Advisor📍 Liverpool 💼 LibertyJoin Liberty and Help Shape the Future of Our People Strategy! 💙At Liberty, our people are at the heart of everything we do. We're looking for an experienced and passionate Hr Advisor to join our People Team and play a key role in supporting managers, driving positive people outcomes, and helping create a workplace where everyone can thrive.This is an exciting opportunity for a HR professional who enjoys building strong relationships, influencing decision-making, and providing practical people solutions that make a real difference across the business.🚀 What You'll Be DoingAs our People Partner, you'll work closely with managers and leaders to deliver a proactive, pragmatic and commercially focused HR service, including:✅ Providing expert advice and guidance on employee relations matters including disciplinary, grievance, absence and performance management✅ Coaching and supporting managers to confidently apply HR policies and procedures✅ Supporting organisational change projects, including restructures, redeployment, redundancies and TUPE transfers✅ Partnering with managers on workforce planning, talent management and succession planning initiatives✅ Promoting recruitment best practice and working closely with the Recruitment Team to attract and retain great talent✅ Delivering management development sessions and supporting leadership capability growth✅ Building positive relationships with Trade Union partners and key stakeholders across the business✅ Supporting equality, diversity and inclusion initiatives and promoting an inclusive culture✅ Ensuring accurate people and payroll data through effective management of HR systems and processes✅ Leading and supporting People projects that drive continuous improvement and business success👀 What We're Looking ForWe're keen to hear from people who have:⭐ Previous HR Advisor / People Partner experience⭐ Strong knowledge of UK employment legislation and HR best practice⭐ Experience managing complex employee relations cases⭐ Excellent stakeholder management and coaching skills⭐ Experience supporting organisational change and transformation activities⭐ A proactive, solutions-focused approach with the confidence to challenge constructively⭐ The ability to build credibility and influence at all levels of the organisation⭐ A passion for creating positive employee experiences and helping people succeed💙 Why Liberty?At Liberty, we're proud of our values of Passion, Openness, Respect and Trust.We are committed to creating an inclusive workplace where everyone feels valued, supported and empowered to reach their full potential. We recognise that our people are our greatest asset and we're dedicated to providing an environment where you can develop your career and make a meaningful impact.📢 External ApplicantsApply now and take the next step in your HR career with Liberty. We'd love to hear from you!
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