Customer
Your pathway to success.
At Wates, we know customer service is essential to all our client relationships, both internally and externally.

About the programme
We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.
As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.
In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.
Careers
Want to be part of our team? Become part of the Wates story.
Search our latest vacancies to find the perfect role for you.
Divisional Commercial Manager
Location: Birmingham
Job Type: Commercial
Application Deadline: 17-04-2026
WPS is seeking an experienced Divisional Commercial Manager to lead the commercial function across a high-value Planned Works portfolio within the social housing sector.This is a senior, influential role with responsibility for a diverse mix of workstreams, including internal refurbishments, external planned works and Net Zero / decarbonisation programmes. You will provide strategic commercial leadership across multiple contracts, working closely with operational and client teams to ensure strong commercial control, risk management and profitable delivery.Key Responsibilities: Lead the commercial strategy and governance across multiple planned works contracts Full accountability for commercial performance on high-turnover, high-profile projects Manage, mentor and develop a commercial team across the region Provide commercial support to operational teams throughout the project lifecycle Oversee cost control, forecasting, valuations, variations and final accounts Ensure robust commercial risk management and compliance with company governance Build and maintain strong relationships with key, high-profile social housing clients Support margin improvement and continuous commercial best practice Contribute to business planning, work-winning support and long-term client relationshipsWorkstreams Covered: Internal Planned Works (kitchens, bathrooms, internal refurbishments) External Planned Works (windows, doors, roofing, envelope works) Net Zero / Decarbonisation programmesAbout You: Proven experience in a Divisional / Senior Commercial Manager role Strong background in social housing planned works Demonstrable experience managing large, complex and high-value contracts Confident leader with experience of managing and developing commercial teams High level of commercial acumen, with a strong understanding of cost, risk and value Comfortable working with senior internal stakeholders and client leadership teams Background in repairs and maintenance / planned maintenance is essentialWhat We Offer: Competitive senior-level salary and benefits package Opportunity to work on major, long-term social housing frameworks Exposure to Net Zero and future-focused investment programmes High-profile role with real influence across the business Long-term career development within a growing and stable organisationWhy Join WPS?WPS delivers essential planned investment programmes for social housing providers, with a strong reputation for quality, compliance and partnership working. This role offers the opportunity to play a pivotal part in shaping commercial performance across a key region and portfolioGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
Multi/Floorlayer
Location: Croydon
Job Type: Trades and Labour
Application Deadline: 17-04-2026
🌟 Multi-Skilled Floorlayer – WPS Responsive Team (Croydon) We’re looking for a talented and versatile Multi-Skilled Floorlayer to join our WPS Responsive team in Croydon. This is a hands-on role suited to someone with strong experience in domestic flooring, particularly within social housing, responsive repairs, or maintenance environments.What You’ll Be Doing Installing a wide range of flooring types including vinyl, carpet tiles, and safety flooring Preparing subfloors using screed, plywood, and latex compounds Completing flooring repairs and replacements in occupied and void properties Ensuring all works meet high quality standards and comply with health & safety regulations Providing excellent customer service while liaising with tenants and clients to minimise disruptionWhat We’re Looking For Proven experience as a floorlayer—ideally within social housing or responsive repairs NVQ Level 2 in Floorcovering Occupations or equivalent (preferred) Ability to work both independently and as part of a team A full UK driving licence Willingness to undertake a Basic DBS check at offer stageGiven the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
Operations Manager
Location: Birmingham
Job Type: Operational
Application Deadline: 17-04-2026
WPS is seeking an experienced Operations Manager to lead the delivery of planned social housing works across the West Midlands. This role will have overall operational responsibility for a range of internal and external workstreams, ensuring projects are delivered safely, on programme, within budget and to a high standard.You will oversee multiple projects and teams, working closely with commercial, client and senior management stakeholders on long‑term planned programmes.Key Workstreams Internal planned works (including kitchens, bathrooms and internal refurbishments) External planned works (including roofing, externals and fabric works) Planned programmes across occupied social housing propertiesKey Responsibilities Overall operational leadership of planned social housing projects Managing multiple internal and external workstreams simultaneously Leading and supporting Project Managers, site teams and supply chain Ensuring programmes are delivered in line with contract requirements and client expectations Working closely with commercial teams to manage cost, performance and risk Building and maintaining strong client relationships Driving health & safety, quality, compliance and resident satisfaction standards Attending client, progress and senior management meetingsAbout You Proven experience operating at Operations Manager / Senior Project Manager level Strong background delivering planned social housing works Experience working for a Tier 1 contractor managing social housing projects Demonstrable experience across both internal and external planned works Strong leadership, decision‑making and stakeholder management skills Commercially aware with a focus on performance and programme delivery Full UK driving licence and flexibility to travel across the West MidlandsWhat We Offer Senior leadership role on long‑term planned social housing programmes Stable pipeline of work within a well‑established contractor Competitive salary and benefits package Career progression and development opportunitiesGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
Project Manager
Location: Manchester
Job Type: Operational
Application Deadline: 17-04-2026
WPS are seeking an experienced Project Manager to lead planned maintenance and refurbishment programmes across high-rise buildings in the North West. The role will focus on cladding remediation, as well as associated fire and building safety works. You will ensure compliance with the Building Safety Act for Higher-Risk Buildings (HRBs). You’ll be working in live environments, ensuring safety, quality, and resident engagement throughout.Key Responsibilities Manage end-to-end delivery of planned works and retrofit projects in occupied HRBs. Oversee remediation cladding programmes and ensure compliance with HRB regulations. Lead planning, budgeting, and risk management activities. Coordinate with internal teams, contractors, and residents to maintain programme and quality standards. Produce detailed reports and programmes using Power BI and Asta Powerproject. Ensure alignment with PAS 2035 and sustainability targets.Qualifications Degree in Construction Management or a related field. CSCS Black Card, SMSTS, and strong knowledge of HRB compliance. APM or PRINCE2 certification (desirable).Skills Strong understanding of live building environments and resident engagement. Excellent planning, budgeting, and risk management capabilities. Knowledge of Building Safety Act and Building Safety Regulator Gateway process. Proficiency in digital reporting tools such as Power BI and Asta Powerproject. Ability to create and manage detailed programmes and reporting outputs.Experience Proven track record delivering HRB projects under the Building Safety Act. Experience managing planned maintenance and cladding remediation programmes in occupied buildings. Demonstrated ability to maintain safety, quality, and programme in challenging environments.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
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