Customer
Your pathway to success.
At Wates, we know customer service is essential to all our client relationships, both internally and externally.

About the programme
We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.
As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.
In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.
Careers
Want to be part of our team? Become part of the Wates story.
Search our latest vacancies to find the perfect role for you.
Assistant Surveyor
Location: Birmingham
Job Type: Commercial
Application Deadline: 28-02-2026
WPS are looking for an Assistant Quantity Surveyor to join our team, supporting the delivery of planned maintenance and refurbishment works within the social housing sector across the West Midlands.This is a great opportunity for someone looking to build their commercial career within a supportive and experienced team, working on meaningful projects that make a real difference to communities.The RoleWorking closely with the Project and Senior Quantity Surveyors, you will support the commercial management of planned social housing projects, ensuring costs are controlled and projects are delivered efficiently.Key responsibilities will include: Assisting with the commercial management of planned works projects Producing cost reports and supporting monthly valuations Assisting with subcontractor procurement and placing orders Carrying out site measurements and take-offs Supporting the management of variations and final accounts Building effective working relationships with site teams, clients and supply chain partnersAbout YouTo be successful in this role, you will: Have experience in a similar Assistant Quantity Surveyor or commercial role (ideally within social housing, maintenance or construction) Be keen to learn and develop within a commercial environment Have strong organisational and communication skills Be comfortable working across multiple sites and priorities Hold a full UK driving licence and be willing to travel to sites across the West Midlands as requiredWhat We Offer The opportunity to work on long-term planned social housing programmes Career development and support from experienced commercial professionals A stable pipeline of work within the public sector Competitive salary and benefits package (dependent on experience)Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
HR Advisor (TUPE)
Location: Birmingham
Job Type: HR
Application Deadline: 24-02-2026
✨ HR Advisor (TUPE Specialist) 📍 Based in Birmingham (site presence required across city locations)📌 WPS🗓 9 month Fixed Term ContractReady to make a real impact during a time of positive change? We’re looking for an engaging and knowledgeable HR Advisor to support the mobilisation of our Birmingham City Council contract – with a strong focus on delivering a smooth, people‑centred TUPE experience. 💬🤝🌟 Why this role mattersYou’ll be at the heart of our people transition activity—supporting colleagues, guiding managers, and ensuring we embed brilliant HR practice across our Birmingham operation.Reporting to our Head of ER, you’ll work closely with managers and teams to deliver consistent, confident and compassionate HR support.💼 What you’ll be doing✨ Lead on TUPE activity end‑to‑end—ELI, due diligence, consultations, measures, onboarding and transition support.✨ Coach and influence managers to apply HR policy and best practice confidently.✨ Provide expert advice on ER issues: disciplinary, grievance, capability, absence, redundancy and redeployment.✨ Keep HR systems and ER trackers up to date, producing clear monthly dashboards 📊.✨ Champion Equality, Diversity & Inclusion and our Opportunity 4 All values 🌈.🎯 What you’ll bring✔️ Strong TUPE experience—ideally from large operational or public‑sector environments.✔️ Solid ER case management experience with up‑to‑date employment law knowledge.✔️ Excellent written & verbal communication—confident with influencing and building trust.✔️ A calm, solutions‑focused approach and high levels of confidentiality 🤐.✔️ Comfortable working with data, insights and people metrics.✔️ CIPD qualified (or equivalent) and graduate calibre.✨ Click Apply today and take the next step in your HR journey! 💙⚡
Quantity Surveyor
Location: Birmingham
Job Type: Commercial
Application Deadline: 19-02-2026
Wates are looking for a Quantity Surveyor to join our Construction Team in the West focussing on high profile, technically complex projects across multiple sectors.If you are passionate about the commercial aspects of Construction and are looking for an opportunity to challenge the norm, bring fresh new ideas and elevate yourself within the industry then join us and help to create tomorrow together.This is a great opportunity to progress your career as part of a talented, diverse, and supportive team.ABOUT THE ROLEOur Quantity Surveyors are a valuable part of our business, where they take ownership for the development and implementation of all pre and post contract strategies, commercial functions and contract reporting. Quantity Surveyors will have full accountability for their own work packages or projects and continue to work collaboratively with our customers and industry specialists with a firm focus on added value, compliance, commercial viability, and best practice.As our Quantity Surveyor you will:· Contribute to the project commercial strategies and take ownership for your own subcontract packages, whilst demonstrating an understanding of the implementation of internal and external tender strategies· Maximise project cashflow by effective management of subcontract packages· Contribute to relevant project procurement strategies with particular focus on the issuing of tender enquiries, package reconciliations and production of subcontract orders, whilst working with the Commercial Lead to agree main and subcontract final accounts.WHAT WE OFFER· Competitive salary & profit share scheme· Flexible working· Car Allowance / Company Car (subject to Role/Grade)· Travel covered to any of our sites (subject to HMRC advisory rates)· Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more…· Excellent range of learning and development activity to support your career progression.· Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all of the skills listed, many of them may be transferable to other roles within the WATES Group.If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible.As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
Regional Commercial Director
Location: London NW1
Job Type: Commercial
Application Deadline: 04-04-2026
SES Engineering Services are currently seeking a highly experienced and commercially astute Regional Commercial Director to join our team in the Southern Region. This is a key strategic role, reporting directly to the SES Commercial Director, where you will play a central part in shaping regional performance and driving commercial excellence across our projects.. ABOUT THE ROLE Reporting to the SES Business Unit Commercial Director, you will provide strategic support to the Regional Business Managing Director/Operations Directors on all matters. Lead the commercial teams on all matters relating to subcontract tender procurement, strategy, risk management, pre and post contract, margin improvement and people development. As our M&E Regional Commercial Director, some of your key responsibilities will include: Undertake a detailed inspection of all pre-contract documentation and contract/sub-contract documents as well as to negotiate with customers/contractors to ensure equitable and acceptable contract agreements. Responsible for surveying training in the Region, including taking overall responsibility for the Student Surveyors; ensuring they receive comprehensive training and support. Provide a detailed overview on all in-progress contracts and final accounts and report any anticipated difficulties to the Commercial Director. Responsible for compliance with the Risk Management procedures within the Region. Check on work-in-progress on all divisional contracts and assist cash collection, and maintenance of a positive cash position on all projects. To visit sites on a regular basis and liaise with opposite numbers in the industry. We are looking for someone who can lead a commercial function within the region, maintaining strong relationships with the Construction Commercial function and being recognised as a respected Commercial expert. The ideal candidate will possess excellent commercial acumen, strong financial skills, and a logical approach to decision-making and problem-solving. They will be committed to accurate and timely financial reporting, developing, and nurturing the commercial team, and treating colleagues with respect. Additionally, they should be adept at managing subcontractor expectations fairly and effectively, promoting the SES H&S ethos, and utilising good negotiation skills to influence both the supply chain and colleagues for the most beneficial outcomes. WHAT WE OFFER Competitive salary & Profit Share Car Allowance / Car Scheme Flexible working Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 6% employers’ contribution, Health and Wellness programme, 26 days holidays + your Birthday off + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.
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