Customer
Your pathway to success.
At Wates, we know customer service is essential to all our client relationships, both internally and externally.

About the programme
We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.
As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.
In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.
Careers
Want to be part of our team? Become part of the Wates story.
Search our latest vacancies to find the perfect role for you.
Assistant Design Manager
Location: Cardiff
Job Type: Design
Application Deadline: 25-03-2026
Wates are looking for a Design Manager to join our Wales team, delivering high‑quality new homes for local communities.If you’re passionate about great design, enjoy working collaboratively, and have strong technical capability, this is an opportunity to challenge the norm, bring fresh ideas, and progress your career within a leading construction business. Join us and help create tomorrow, together.This is a fantastic opportunity to develop professionally as part of a talented, diverse and supportive team.ABOUT THE ROLEOur Design Managers are a valuable part of our business, driving quality outcomes, enhancing buildability and fostering innovation. Design Managers work collaboratively with our industry specialists and in-house technical experts to ensure that the design develops in accordance with the brief with a firm focus on added value, compliance, commercial viability, and best practice.As our Design Manager you will: Collaborate with all relevant internal and external stakeholders to produce and manage a realistic design programme and information requirements schedule that supports design, procurement, and construction activities. Support the delivery of Continuous Improvement initiatives and drive innovation across projects. Ensure designs are robustly reviewed and verified to achieve compliance and mitigate Health & Safety, design, and buildability risks prior to construction. Identify and manage key risks and opportunities at each stage of the design and delivery process. Promote quality, coordination, and buildability from concept through to delivery.WHAT WE OFFER Competitive salary & profit share scheme Flexible working Car Allowance / Company Car (subject to Role/Grade) Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… One of the best learning and development programmes which is customizable to support your career progression goals. (c.7000 training sessions delivered year to date across the WATES Group) Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/
IT Mobilisation & Bid Manager
Location: Finsbury Park
Job Type: IT Support
Application Deadline: 25-03-2026
IT Mobilisation & Bid Manager 🚀Location: Finsbury Park (London) 📍Travel: National across the UK 🚆Create tomorrow together. Join our WPS business to lead the technology side of complex contract mobilisations—bringing people, platforms and processes together so our customers get a seamless start from day one. You’ll head up a talented team of Project Managers and Business Analysts, own the IT mobilisation plan end‑to‑end, and represent IT at every key forum from kick‑off to go‑live and hypercare.What you’ll lead 🧭 Mobilisation leadership: Own milestones, dependencies and stage‑gates through go‑live and post‑go‑live support. 🔄🗓️ People leadership: Line‑manage PMs and BAs—setting objectives, coaching delivery excellence, and building a high‑performing practice. 👥🌱 Systems & integrations: Oversee configuration and integrations between WPS platforms and client/supplier systems (APIs, file exchanges), ensuring data quality, security and performance. 🔗🛡️📊 Stakeholder engagement: Build trusted relationships with clients, suppliers and internal teams; chair design reviews, readiness forums and cutover command centres. 🤝🧩What you’ll do 💼 Be the IT voice at mobilisation kick‑offs and steering groups—clarifying dependencies, risks and decisions. 🎤🧭 Coordinate all IT workstreams—systems changes, data, training, go‑live and hypercare delivered safely, on time and to client satisfaction. ✅🧰👩🏫🚀🛟 Support bids and tenders: Review tender packs, shape robust IT responses, and represent IT in client demos and interviews. 📝🏆💬 Governance & risk: Enforce mobilisation standards, provide risk/issue updates, and ensure accurate reporting to programme and senior forums. 🧭📈🛑 Continuously improve: Maintain and evolve the IT mobilisation process—playbooks, templates and document libraries—embedding lessons learned for consistency and quality. ♻️📚✍️ Resource planning: Identify and secure the right blend of PM, BA and SME support for each mobilisation. 🧩📆What you’ll bring 🔧 Proven IT mobilisation delivery with end‑to‑end accountability. 🥇 Strong technical grounding: Systems integration, data migration, non‑functional readiness, UAT and cutover/hypercare experience. 🔗🗄️⚙️🧪 Bid expertise: Tender reviews, solution authoring, demo preparation and delivery. 📑🎯 Excellent communication: Able to influence diverse stakeholders and translate technical decisions for non‑technical audiences. 🗣️🤝 Qualifications: Degree or equivalent; PRINCE2/Agile; ITIL foundation desirable; knowledge of ISO 27001/GDPR. 🎓📜🔐 Behaviours: Calm under pressure, accountable, collaborative, curious, and consistently customer‑focused. 💙🧘♀️🤝🔄👥Nice to have 🌟 Experience with WPS applications or working in the construction sector. 🏗️Ready to make your mark? ✨Apply today and help us deliver technology mobilisations that just work for our people, our partners, and our customers.
Section Manager
Location: Market Harborough
Job Type: Operational
Application Deadline: 11-03-2026
We are looking to recruit a number of Section Managers over the next few months to work on a major project near Market Harborough. The project, an £800m scheme for the Ministry of Justice, will continue until continue until late 2028.The Section Manager will be accountable to the Site Manager for the managing of a particular Sub Contract Package or part of the project to time, budget, quality and safety.Main responsibilities include but not limited to Prioritises own work in line with set objectives and seeks advice and guidance when priorities are not clear. Keep and maintain records, for area of responsibility i.e. Labour Returns, Daily Diaries, Cube Results, As Built Programmes, and Weekly Project Report. Carry out material scheduling, and call offs including reinforcement, brickwork etc. Demonstrate understanding of Engineering requirements and the importance of Grid Lines and T.B.M. Establish basic lines and levels Keeps and maintain Q.A. records for area of responsibility. Obtain agreement to and a formal sign off for Samples and working examples of quality required by the Specification. Participate, contribute and where required chair and minute meetings with Sub-Contractors etc. Draft Contractual correspondence for approval by the Commercial Team prior to sending. Undertake toolbox talks. Manages those under their control and work safely, and economically by co-ordinating activities with others.Requirements: An excellent communicator with leadership skills to assist the business in achieving customer satisfaction. Experienced in trades best practice and quality control. Knowledge of cost control, liability, and profit issues. Familiar with technical specifications. Highly organised with good time and project management skills. Experience of materials plant scheduling. A collaborator who works as an effective member of teams. Construction Skills Certification Scheme qualified. An advocate for Health and Safety, with experience in implementing safe and effective practices to ensure the Zero Harm Culture is maintained.
Senior Design Manager
Location: East Anglia
Job Type: Design
Application Deadline: 18-03-2026
Wates Construction is seeking a highly capable Senior Design Manager to lead design delivery for a major new-build scheme at the Wellcome Trust Genome Campus, Hinxton, CambridgeThe £85m development includes 83 residential units, 4,744 sqm of mixed‑use floorspace and associated works.Joining at the conclusion of the PCSA stage, you will drive the project through design finalisation and full delivery onsite. You’ll lead an existing Design Manager and Document Controller, reporting to the Regional Principal Design Manager and operating from our Wellcome Trust, Hinxton and Waterbeach offices.About the RoleThis role provides strategic design leadership from preconstruction through to completion, focusing on RIBA Stages 3–6. You will ensure coordinated, timely design information from consultants and CDP partners, manage design risks and opportunities, lead value engineering and maintain strong client-facing communication.We are looking for an SDM with at least 10 years’ experience working for main contractors on the delivery of complex projects. Residential or leisure experience is highly desirable.You’ll ideally be based within 60 to 90 minutes travel of Cambridge and be comfortable being site or office based five days a week (one day remote possible by agreement).As the Senior Design Manager, You WillLead the Design Process Manage design delivery across RIBA Stages 3 to 6 to programme. Coordinate consultants, Principal Designers and supply chain (including CDP). Identify and communicate design risks, proposing solutions and alternatives. Support and develop Contractor’s Proposals and VE activities.Engage Clients and Stakeholders Represent Wates professionally and build strong working relationships. Review Employer’s Requirements, identifying risks and opportunities. Champion Wates’ “Designing the Promise” approach.Manage Designers and Documentation Prepare scopes, DRMs, design programmes and MIRS. Lead regular design team meetings and track performance through KPIs.Support Bids Contribute written content for ITTs and support project win strategies.Drive Safety, Compliance and Sustainability Promote Zero Harm and ensure compliance with Building Regulations, CDM 2015 and statutory requirements. Encourage sustainable, buildable and cost‑effective design solutions.Manage Fees and People Oversee consultant fee budgets and invoice processes. Lead and mentor the Design Manager and Document Controller.What we offer: Competitive salary & profit share scheme Flexible working Car Allowance / Company Car (subject to Role/Grade) Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/
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