Customer
Your pathway to success.
At Wates, we know customer service is essential to all our client relationships, both internally and externally.

About the programme
We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.
As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.
In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.
Careers
Want to be part of our team? Become part of the Wates story.
Search our latest vacancies to find the perfect role for you.
Assistant Design Manager
Location: London, North West
Job Type: Design
Application Deadline: 05-03-2026
Wates Smartspace are looking for an Assistant Design Manager to join our team focussing on high profile, technically complex fit out projects. This role is to be based out of Warrington and London offices, with site travel to be an expected part of this role.If you are passionate about design, working within a team environment and with proven technical skills looking for an opportunity to challenge the norm, bring fresh new ideas and elevate yourself within the industry then we want to hear from you! This is a great opportunity to progress your career as part of a talented, diverse, and supportive team.ABOUT THE ROLEOur Assistant Design Managers are a valuable part of our business, supporting the team to drive quality outcomes, enhance buildability and foster innovation. Assistant Design Managers work collaboratively with our Design Managers/Senior Design Managers and in-house technical experts to ensure that the design develops in accordance with the brief with a firm focus on compliance, programme certainty, and best practice.As our Assistant Design Manager, you will: Work with the Design Manager to produce and manage the design programme and Information Required Schedule Provide guidance to the Project team on design related issues Assist in reviewing drawings, specifications, and specialist trade designs for constructability and compliance with regulations. Attend and follow up on design meetings to provide technical advice and guidance to stakeholders. Coordinate project team comments, and resolve any design related construction queries with the design team Act as a liaison between internal teams, consultants, and contractors to ensure smooth workflow. Assist in the procurement of materials and reviewing supplier proposals
Marketing & Communications Business Partner
Location: London
Job Type: Marketing & Communications
Application Deadline: 19-02-2026
We’re looking for an experienced and collaborative Marketing & Communications Business Partner to join our Wates Construction Team in London.This is a newly created opportunity following the division of a wider regional role, offering the chance to shape communications for some of the most high-profile and meaningful projects in the Capital.If you’re energised by external communications, confident in managing multiple stakeholders, and keen to bring clarity and creativity to complex work, this could be the role for you.About the RoleYou’ll lead both external and internal communication activity for the London region. Working closely with Pre Construction, project teams, senior leaders and client partners, ensuring that messaging is consistent, purposeful and aligned to strategic priorities.A key part of your work will involve strengthening our presence across London through targeted PR, media activity, content creation, and marketing campaigns.You’ll help shape how we communicate landmark projects and will regularly spend time on site to understand the work and build strong relationships.You’d be supported by a wider group communications team, but this role gives you autonomy to plan, influence and deliver.As our Marketing & Comms BP you willLead external communications Develop and deliver regional communications plans that enhance brand reputation. Manage local media relations, press activity and issues handling. Produce external content including press releases, case studies and social posts. Promote project milestones through PR, events and awards submissions.Drive marketing activity that supports work winning Work with pre-construction and business development teams on targeted campaigns. Create marketing materials and content to support bids and proposals. Manage agencies and suppliers for strong ROI and quality outputs. Track and analyse marketing performance to refine activity.Deliver employee communications Develop internal communication plans aligned to regional priorities. Produce content for briefings, newsletters and internal events. Support leadership teams with clear, engaging messaging.What we offer Competitive salary & profit share scheme Flexible working Car Allowance / Company Car (subject to Role/Grade) Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.To find out more about LIFE AT WATES click on this link https://www.wates.co.uk/careers/We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all of the skills listed, many of them may be transferable to other roles within the WATES Group. If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible. As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
Section Manager
Location: Nationwide
Job Type: Operational
Application Deadline: 26-02-2026
Section Manager – SmartspaceWates Smartspace are looking for a Section Manager to join our growing team, supporting a range of interesting commercial fit out projects. If you are passionate about the operational aspects of fit-out construction, and you are looking for career growth and development opportunities as part of a top-class team, we would like to hear from you – This could be the perfect opportunity!ABOUT THE ROLEOur Section Managers are a valuable part of our business, playing a key role ensuring the delivery of the project is achieved within time, budget and to the highest quality. You will be directing the on-site execution of interior finishes within the scope of the projects you are working on.As our Section Manager you will: Keep and maintain records, for area of responsibility i.e. Labour Returns, Daily Diaries, Quality Inspections, As Built Programmes, and Weekly Project Report. Be accountable for the planning, managing and safe delivery of works. Be familiar with the Construction Phase Plan and ensure that the works in the section/subcontract package comply with the plan, with approved Risk Assessments and Method statements suitable for the task. Coordinating multiple trades packages, reviewing design outputs and maintaining progress reports and look-ahead schedules. Ensure work meets high-end finishing standards and overseeing snagging/defects. Be familiar with technology used to track and maintain records on construction sites.
Shift Maintenance Engineer
Location: Leeds
Job Type: Engineering
Application Deadline: 27-03-2026
Shift Maintenance Engineer Location: Leeds WPS is looking for a skilled Shift Maintenance Engineer with a plumbing bias to join our team in Leeds. This is a fantastic opportunity for an experienced maintenance professional to play a key role in delivering high‑quality repairs, maintenance, and compliance services across our property portfolio.About the RoleAs a Shift Maintenance Engineer, you will be responsible for carrying out a range of planned and reactive maintenance tasks, with a focus on plumbing and associated building services. Working as part of a dedicated engineering team, you’ll ensure that our properties remain safe, compliant, and fit for purpose around the clock.Key Responsibilities Undertake PPM and reactive plumbing maintenance, including pipework repairs, drainage, leak investigation, replacement of components, and general plumbing systems upkeep. Support wider engineering tasks across electrical, mechanical, and fabric maintenance where competent. Diagnose faults efficiently and implement effective solutions to maintain service continuity. Respond to emergency call-outs as part of the shift rota. Ensure works are completed to industry standards and comply with all relevant legislation. Maintain accurate records of work completed via handheld devices or job management systems. Provide excellent customer service and communicate clearly with colleagues, clients, and residents.About YouWe’re looking for someone who is proactive, reliable, and confident in their trade. You should be able to work independently as well as part of a team in a busy, shift-based environment.Essential skills & qualifications: NVQ Level 2 or 3 in Plumbing (or equivalent qualification). Proven experience in plumbing maintenance, ideally within housing, facilities, or building services. Strong fault‑finding and problem‑solving skills. A positive, customer‑focused approach. Full UK driving licence (if applicable to contract).Desirable: Experience working in a shift environment Additional multi‑skilled capabilities (basic electrical, mechanical, or fabric skills) Knowledge of compliance and safety regulations within maintenance environmentsWhat We Offer Competitive salary + benefits Opportunities for progression and professional development Supportive team environment within a reputable, national organisation Training and upskilling opportunities through Wates GroupGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
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