Customer
Your pathway to success.
At Wates, we know customer service is essential to all our client relationships, both internally and externally.

About the programme
We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.
As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.
In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.
Careers
Want to be part of our team? Become part of the Wates story.
Search our latest vacancies to find the perfect role for you.
Carpenter
Location: Croydon
Job Type: Trades and Labour
Application Deadline: 19-11-2025
🛠️ Carpenter – Croydon (Responsive Maintenance)Join the WPS Team – Make a Difference in Social HousingWPS has an exciting opportunity for a Carpenter to join our Responsive Maintenance division, working from our Croydon office. You’ll be delivering reactive maintenance services to our valued residents as part of a social housing contract.🔧 What You’ll Be Doing Carrying out carpentry repair and renewal works across various properties. Advising your Supervisor when additional support or materials are needed. Working independently or collaboratively with other operatives. Completing daily work sheets detailing tasks and materials used. Ensuring timely and productive completion of assigned tasks.🚗 Requirements Full UK driving licence is essential. Proven experience in carpentry. Ability to work to high standards of workmanship and productivity. Excellent communication and problem-solving skills. Strong customer service mindset and ability to meet tight deadlines.💬 Why Join WPS? At WPS, we’re committed to building communities and improving lives. You’ll be part of a supportive team that values your skills and helps you grow.Ready to make an impact? Apply now and help us deliver quality maintenance services that truly matter.Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
Electrician
Location: Croydon
Job Type: Trades and Labour
Application Deadline: 09-12-2025
🔧 Electrician Opportunity – Join the WPS Team! ⚡Location: Croydon & Surrounding AreasDivision: Responsive Maintenance – Social Housing ContractWe’re looking for a skilled and qualified Electrician to join our dedicated team at Wates. Based out of our Croydon office, you’ll be working across the surrounding areas, delivering high-quality maintenance and repair services in void properties.🔍 What You’ll Be Doing: Full electrical testing and production of EICRs Fault finding and rectification Installation of fans, including core drilling where required Replacing and cleaning accessories as needed PAT testing of appliances and tools Delivering a first-time fix approach with excellent customer service Working safely and in line with Health & Safety and safeguarding standards Collaborating with other trades to complete repairs Completing job records and material usage via PDA✅ What You’ll Need: Full NVQ Level 3 in Electrical Installation Inspection & Testing qualifications (2391 or equivalent) 18th Edition Wiring Regulations A full UK driving licence💡 What We’re Looking For:A confident and experienced Electrician who can manage their own workload, deliver small projects and repairs, and ideally has experience in the housing maintenance sector. You’ll be proactive, reliable, and committed to delivering top-tier workmanship.If you're ready to make a difference in social housing and work with a supportive team, apply today and power up your career with Wates! ⚡Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
HR Analytics Coordinator
Location: Finsbury Park
Job Type: HR
Application Deadline: 24-12-2025
HR Analytics Coordinator📍 Location: Finsbury Park / Flexible – Anywhere in the UK🏢 Company: WPS About the RoleAre you passionate about turning data into actionable insights? Join WPS as an HR Analytics Coordinator and play a key role in shaping HR strategies through data-driven decision-making. This role is perfect for someone who loves working with dashboards, reports, and analytics to make a real impact on people processes.What You’ll Do Create & Maintain Dashboards: Build engaging HR dashboards using Power BI and Excel to visualize key metrics. Deliver Reports: Produce accurate, timely HR reports and automate recurring tasks for efficiency. Improve Processes: Identify opportunities to streamline data workflows and enhance reporting. Support HR Projects: Use analytics to uncover trends and inform strategic HR initiatives. Ensure Data Integrity: Validate and clean HR data while maintaining confidentiality and compliance with Data Protection laws. Assist Cyclical HR Activities: Provide accurate data for salary reviews, talent planning, and succession processes.What We’re Looking For Technical Skills: Proficiency in Excel, Power BI, and ideally experience with HRIS systems. Analytical Mindset: Strong numerical and problem-solving skills with attention to detail. Organisational Skills: Ability to manage multiple priorities and meet deadlines. Qualifications: Degree in Data Analytics, Computer Science, HR, or related field (preferred). CIPD qualification (desirable). Behaviours We Value Care: Committed to people, performance, and community. Fairness: Inclusive, respectful, and transparent. Innovation: Always looking for better ways to work and improve efficiency.Why Join Us? Be part of a forward-thinking HR team that values innovation and collaboration. Work in a vibrant Finsbury Park location. Opportunity to influence HR strategy through data insights.✅ Ready to make an impact? Apply now and help us transform HR analytics at WPS!Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
Scheduler
Location: West Midlands
Job Type: Planning
Application Deadline: 09-12-2025
We are looking for a highly organised and proactive Scheduler to join our Planned Works team in Tamworth. This role is essential in ensuring the smooth coordination of planned maintenance activities across our housing contracts, supporting our operatives and delivering excellent service to our residents.Key Responsibilities Efficiently schedule and manage planned maintenance works, ensuring operatives’ diaries are optimised for productivity and minimal travel. Liaise with residents to confirm appointments, reschedule works, and provide updates on progress. Monitor job progress and ensure timely completion in line with KPIs and client expectations. Work closely with supervisors, contract managers, and customer service teams to resolve scheduling conflicts or access issues. Maintain accurate records using our internal systems and ensure compliance with WPS procedures and client SLAs.What We’re Looking For Previous experience in a scheduling, coordination, or planning role, ideally within property services or housing maintenance. Strong communication skills and a customer-focused approach. Ability to work under pressure and manage competing priorities. Proficiency in using scheduling software and Microsoft Office applications. A team player with a proactive attitude and attention to detail.Why Join Wates? At Wates, we are committed to creating a supportive and inclusive environment where everyone can thrive. We offer: Competitive salary and benefits package Opportunities for career development and training A culture that values integrity, teamwork, and excellenceGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
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