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Resident Liaison Officer/Customer Complaints Officer

WPS are seeking a Resident Liaison Officer/Customer Complaints Officer to join our Responsive Maintenance Team in the West Lancashire area. With offices in Skelmersdale you will ideally be living within commuting distance as this role will be office based. The key focus for this role will be to liaise with tenants and the Client, to ensure that the complaint gets resolved as quickly as possible, To do this you will need to take full responsibility of the complaint from when receiving it to the end, this will involve booking works into diaries and making sure the works are carried out on the appointment date given to the tenant, also keeping tenants fully updated by phone or may require a site visit with the progress of works. Key Accountabilities will include:   Take full control of the complaint from receiving to the completion. Booking works that are part of the complaint into the Opp’s / contractor diary. Chase contractors for completions Liaise with Tenants and the Client. Attend Client meetings. Work alongside Contract manager to highlight any trends. Carry out site visit when required to discuss complaint with tenant. Whats in it for you: Competitive pay that recognises the value you bring Genuine opportunities to grow your career, with support to progress and develop Paid annual leave so you can rest, recharge, and enjoy time that matters Company sick pay, because your health always comes first Enhanced maternity pay of up to 26 weeks, supporting you and your family Enhanced paternity pay of up to 12 weeks, giving you precious time at homeGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Site Manager

Are you a skilled Site Manager with a passion for improving homes and communities? WPS is on the lookout for a motivated leader to join our Manchester based team, delivering a mix of projects including high-impact retrofit projects along with elemental works. 🔍 About the RoleYou’ll take charge of site operations, leading teams and subcontractors to deliver safe, efficient, and high-quality work. You’ll be the key link between clients, operatives, and our commercial team ensuring everything runs smoothly and to the highest standards. You will be responsible for overseeing the delivery of retrofit works including the installation of external wall insulation, cavity wall insulation, loft insulation, new windows and doors, roofing upgrades, and scaffolding operations to support safe and efficient site access. There will also be the opportunity to work on other planned maintenance contracts, delivering works such as kitchen and bathroom upgrades.🌟 What We’re Looking For✅ Background in social housing projects✅ SMSTS certification (essential)✅ Strong leadership and communication skills✅ A proactive, hands-on approach to site managementBonus points for:✅ Experience in retrofit works, especially EWI and roofing🎓 Asbestos Awareness🧗 Scaffold Inspection⛑️ First Aid Certification📌 Key Responsibilities📅 Programme and manage daily site activities👷 Supervise operatives and subcontractors🦺 Ensure Health & Safety compliance📈 Monitor quality, productivity, and site documentation🤝 Liaise with clients and commercial teams🧾 Attend meetings and produce reports📋 Conduct site inductions and ensure training is up to date🚀 Why Join WPS?At WPS, we’re committed to delivering sustainable, high-quality retrofit solutions that make a real difference. You’ll be part of a supportive team with clear progression opportunities—potentially stepping up to Contract or Operations Manager based on your performance and capability.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Assistant Quantity Surveyor

Wates are looking for an Assistant Quantity Surveyor to join our Construction Team focussing on high profile, technically complex projects across multiple sectors.If you are passionate about the commercial aspects of Construction and are looking for an opportunity to challenge the norm, bring fresh new ideas and elevate yourself within the industry then join us and help to create tomorrow together.This is a great opportunity to progress your career as part of a talented, diverse, and supportive team.ABOUT THE ROLEOur Assistant Quantity Surveyors are a valuable part of our business, providing support to the Quantity Surveyors in the development and implementation of all pre and post contract strategies, commercial functions and contract reporting. Assistant Quantity Surveyors work collaboratively with our customers and industry specialists with a firm focus on added value, compliance, commercial viability, and best practice.As our Assistant Quantity Surveyor you will be involved in:· Procurement of materials, equipment and subcontract works – undertaking commercial assessment of quotes received and ensure the timely placement of orders to facilitate project delivery and ensure business objectives are met.· Commercial management of smaller sub-contract packages, ensuring all contractual processes are completed on time including measurement and valuation of sub-contract applications.· Complete agreed record keeping in relation to the project, whilst monitoring and handling payments in relation to plant, materials and labour.WHAT WE OFFER· Competitive salary & profit share scheme· Flexible working· Car Allowance / Company Car (subject to Role/Grade)· Travel covered to any of our sites (subject to HMRC advisory rates)· Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more…· Excellent range of learning and development activity to support your career progression.· Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all of the skills listed, many of them may be transferable to other roles within the WATES Group.If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible.As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Bid Manager

Wates are seeking a talented Bid Manager to join our dynamic Smartspace Team. You will be responsible for managing the entire bid process, ensuring that proposals are well-organized, professional, and competitive. If you are passionate about the construction industry with proven skills and looking for an opportunity to challenge the norm, bring fresh new ideas and elevate yourself within the industry then join us and help to create tomorrow together. This is a great opportunity to progress your career as part of a talented, diverse, and supportive team. ABOUT THE ROLE Our Bid Managers are a valuable part of our business, and you will work closely with internal stakeholders, clients, and consultants to secure contracts that align with Wates' vision and business objectives. AS OUR BID MANAGER YOU WILL: Manage and coordinate the end-to-end bid process, including PQQs, ITTs, and tender submissions. Develop win strategies and bid themes that align with client requirements. Lead bid planning, ensuring timelines and deadlines are met. Collaborate with key stakeholders such as Estimators, Planners, and Design Managers to ensure a comprehensive and competitive bid. Produce high-quality written content for bids and presentations. Ensure bids reflect Wates’ commitment to quality, sustainability, and health and safety standards. WHAT WE ARE LOOKING FOR: To excel in this role, you need to have a comprehensive understanding of bid management and production, along with a solid grasp of the construction industry, pricing, and costing. You should be well-versed in best practices within the field. Your skills in project management, bid strategy, production, and process are crucial. You must be an excellent communicator, capable of effectively engaging both internal and external stakeholders. Strong negotiation and presentation skills are essential, as is the ability to conduct thorough risk analysis. Additionally, you should possess strong people and team management abilities to lead and coordinate effectively. WHAT WE OFFER Competitive salary & profit share scheme Flexible working Car Allowance / Company Car (subject to Role/Grade) Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all of the skills listed, many of them may be transferable to other roles within the WATES Group. If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.