Customer
Services
Apprenticeships

Customer
Services
Apprenticeships

Your pathway to success.

At Wates, we know customer service is essential to all our client relationships, both internally and externally.

Customer
Services
Apprenticeships

About the programme

We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.

As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.

In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.

Careers

Want to be part of our team? Become part of the Wates story.

Search our latest vacancies to find the perfect role for you.

Fabric Technician

Location: Chiswick

Job Type: Engineering

Application Deadline: 27-02-2026

Fabric Technician (Handyman / Fabric Engineer)📍 Chiswick, London (Client Site)🕗 Monday – Friday ¦ 8:00am – 5:00pm The RoleWPS are looking for a skilled Fabric Technician to join our team, based full-time at a client site in Chiswick, London. This is a static, site-based role providing high-quality building fabric and handyman services, ensuring the site is maintained to an excellent standard.You’ll be responsible for carrying out planned and reactive fabric works across the site, working closely with the facilities team and representing WPS professionally at all times.Key Responsibilities Carrying out general fabric maintenance and repairs, including: Painting & decorating Basic carpentry and joinery Minor plumbing repairs (e.g. taps, seals, toilets) Patch repairs to walls, floors and ceilings Responding to reactive maintenance requests in a timely manner Completing planned preventative maintenance (PPM) tasks Identifying and reporting additional works required Ensuring all work is completed safely and in line with H&S procedures Maintaining accurate records using site systems where requiredAbout You Proven experience in a fabric, handyman or building maintenance role A relevant qualification or trade background (e.g. handyman, painting & decorating, carpentry or similar) Comfortable working independently in a client-facing environment Good knowledge of health & safety procedures Strong communication skills and a proactive approach to work Reliable, well organised and takes pride in high-quality workmanshipWhat We Offer Monday to Friday working hours (no shifts or weekends) Long-term opportunity with a leading UK property services provider Supportive team environment and clear standards on site Competitive salary and benefits packageGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Mobile Engineer

Location: Southampton

Job Type: Engineering

Application Deadline: 27-02-2026

Mobile Engineer (Electrical Bias)📍 Covering Southampton & Hampshire🚗 Mobile Role – Company Vehicle ProvidedThe RoleWPS are seeking an experienced Mobile Engineer to join our team supporting the Hampshire Blue Light contract, covering Southampton and surrounding areas.This is a mobile role delivering planned and reactive electrical maintenance across critical service environments including emergency service buildings. The successful engineer will play a key role in ensuring sites remain compliant, safe and operational at all times.Key Responsibilities Carrying out planned preventative maintenance (PPM) and reactive electrical works Diagnosing and rectifying electrical faults efficiently Working on lighting systems, small power, emergency lighting and general electrical services Completing compliance checks and statutory testing where required Supporting minor multi-skilled / fabric tasks as needed Ensuring all works are completed in line with health & safety, statutory and contract requirements Accurately completing job reports via PDA / CAFM system Representing WPS professionally while working in client‑facing, high‑security environmentsAbout You Recognised electrical qualification (e.g. NVQ Level 3 / City & Guilds or equivalent) 18th Edition (BS7671) – essential Proven experience in a mobile building services or FM environment Ability to work calmly and professionally in Blue Light / critical environments Full UK driving licence Strong fault‑finding and problem‑solving skills Comfortable working independently while supporting a wider teamDesirable 2391 or equivalent testing & inspection qualification Multi-skilled maintenance experienceWhat We Offer Opportunity to work on a high-profile Blue Light contract Company vehicle, tools and uniform provided Monday to Friday working pattern Stable, long-term role with a leading UK property services provider Competitive salary and benefits package Ongoing training and development opportunitiesGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Shift Maintenance Engineer

Location: Leeds

Job Type: Engineering

Application Deadline: 27-02-2026

🔧 Shift Maintenance Engineer – Leeds📍 Location: Client site, Leeds WPS has an exciting opportunity for a skilled Shift Maintenance Engineer to join our on-site team in Leeds. This role involves delivering both planned and reactive maintenance across a multi-building site, ensuring the smooth operation of building systems and compliance with health and safety standards.🔍 About the Role:As a Shift Maintenance Engineer, you’ll be responsible for: Performing first-line response for all planned and reactive maintenance on M&E plant including pumps, motors, drives, AHUs, LV switchgear, PLCs, and HVAC systems Monitoring and improving building systems for optimal performance and energy efficiency Ensuring helpdesk tasks are completed accurately and within agreed timescales Supporting the operation and control of building systems and external plant areas Maintaining compliance with statutory regulations and internal proceduresThis is a shift-based role with no overnight attendance unless on call. The call-out rota will be discussed during the recruitment process.✅ What We’re Looking For: Commercial Gas Safe qualifications (domestic certification beneficial) NVQ Level 2 in plumbing, heating & unvented hot water (preferred) IOSH Working Safely certification Strong communication and people management skills Sound judgement and a commitment to high standards Working knowledge of statutory regulations and industry codes of practice Ability to pass clean security checks (DBS required at offer stage)🎁 What We Offer: Competitive salary Travel expenses covered for work at other Wates sites (subject to HMRC advisory rates) Extensive corporate benefits including Pension scheme 22 days annual leave + bank holidays Industry-leading family leave benefits (26 weeks fully paid maternity, 12 weeks fully paid paternity) Access to learning and development programmes to support career progressionGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Assistant Quantity Surveyor

Location: Manchester

Job Type: Commercial

Application Deadline: 24-01-2026

Wates are looking for an Assistant Quantity Surveyor to join our Construction Team focussing on high profile, technically complex projects across multiple sectors.If you are passionate about the commercial aspects of Construction and are looking for an opportunity to challenge the norm, bring fresh new ideas and elevate yourself within the industry then join us and help to create tomorrow together.This is a great opportunity to progress your career as part of a talented, diverse, and supportive team.ABOUT THE ROLEOur Assistant Quantity Surveyors are a valuable part of our business, providing support to the Quantity Surveyors in the development and implementation of all pre and post contract strategies, commercial functions and contract reporting. Assistant Quantity Surveyors work collaboratively with our customers and industry specialists with a firm focus on added value, compliance, commercial viability, and best practice.As our Assistant Quantity Surveyor you will be involved in:· Procurement of materials, equipment and subcontract works – undertaking commercial assessment of quotes received and ensure the timely placement of orders to facilitate project delivery and ensure business objectives are met.· Commercial management of smaller sub-contract packages, ensuring all contractual processes are completed on time including measurement and valuation of sub-contract applications.· Complete agreed record keeping in relation to the project, whilst monitoring and handling payments in relation to plant, materials and labour.WHAT WE OFFER· Competitive salary & bonus· Flexible working· Car Allowance / Company Car (subject to Role/Grade)· Travel covered to any of our sites (subject to HMRC advisory rates)· Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more…· Excellent range of learning and development activity to support your career progression.· Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all of the skills listed, many of them may be transferable to other roles within the WATES Group.If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible.As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting


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