Customer
Services
Apprenticeships

Customer
Services
Apprenticeships

Your pathway to success.

At Wates, we know customer service is essential to all our client relationships, both internally and externally.

Customer
Services
Apprenticeships

About the programme

We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.

As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.

In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.

Careers

Want to be part of our team? Become part of the Wates story.

Search our latest vacancies to find the perfect role for you.

Assistant Quantity Surveyor

Location: North West

Job Type: Commercial

Application Deadline: 27-02-2026

Wates are looking for an Assistant Quantity Surveyor to join our Construction Team focussing on high profile, technically complex projects across multiple sectors.If you are passionate about the commercial aspects of Construction and are looking for an opportunity to challenge the norm, bring fresh new ideas and elevate yourself within the industry then join us and help to create tomorrow together.This is a great opportunity to progress your career as part of a talented, diverse, and supportive team.ABOUT THE ROLEOur Assistant Quantity Surveyors are a valuable part of our business, providing support to the Quantity Surveyors in the development and implementation of all pre and post contract strategies, commercial functions and contract reporting. Assistant Quantity Surveyors work collaboratively with our customers and industry specialists with a firm focus on added value, compliance, commercial viability, and best practice.As our Assistant Quantity Surveyor you will be involved in:· Procurement of materials, equipment and subcontract works – undertaking commercial assessment of quotes received and ensure the timely placement of orders to facilitate project delivery and ensure business objectives are met.· Commercial management of smaller sub-contract packages, ensuring all contractual processes are completed on time including measurement and valuation of sub-contract applications.· Complete agreed record keeping in relation to the project, whilst monitoring and handling payments in relation to plant, materials and labour.WHAT WE OFFER· Competitive salary & bonus· Flexible working· Car Allowance / Company Car (subject to Role/Grade)· Travel covered to any of our sites (subject to HMRC advisory rates)· Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more…· Excellent range of learning and development activity to support your career progression.· Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all of the skills listed, many of them may be transferable to other roles within the WATES Group.If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible.As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Electrician

Location: Barnsley

Job Type: Engineering

Application Deadline: 27-02-2026

WPS are looking for a qualified and motivated Electrician to join our responsive maintenance team, delivering high-quality electrical repairs and installations across social housing properties in the Barnsley area.🔍 What you’ll do: Carry out electrical repairs, fault finding, and installations in occupied and void properties. Ensure all work complies with current regulations and safety standards. Respond to emergency call-outs and urgent maintenance requests. Work collaboratively with tenants, housing officers, and other trades.✅ What you’ll need: Level 3 NVQ or equivalent in Electrical Installation 18th Edition Wiring Regulations 2391 Inspection & Testing qualification (or equivalent) Experience in social housing or domestic maintenance is highly desirable. A full UK driving licence.💡 Why join us? Be part of a supportive and skilled team. Ongoing training and development opportunities. Company vehicle and tools provided. Pension scheme, holiday allowance, and other benefits.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Multi Skilled Plasterer

Location: Barnsley

Job Type: Trades and Labour

Application Deadline: 27-02-2026

WPS are looking for a skilled and reliable Multi‑Skilled Plasterer to join our Responsive Maintenance team, delivering high‑quality repairs and maintenance works to social housing properties across Barnsley and nearby areas. You will play a key role in achieving first‑time fixes, maintaining high workmanship standards, and providing excellent customer service to residents.Key Responsibilities Carry out plastering works including patch repairs and full‑wall replastering. Undertake additional multi‑trade tasks where required, such as minor joinery, tiling, or decorating (in line with responsive maintenance needs). Work efficiently to complete all tasks to a high standard and within agreed timescales. Use a PDA/handheld device to receive jobs and submit work details. Liaise with supervisors and schedulers where follow‑on work is required. Ensure all work is completed safely and in line with industry and company Health & Safety standards. Provide excellent service to residents, colleagues, and client representatives.Minimum Requirements NVQ Level 2 in Plastering (essential). Proven experience working within social housing or a similar maintenance environment. Full UK driving licence (company vehicle provided). Ability to deliver high‑quality workmanship across plastering and other associated trades. Strong customer‑service skills and a professional attitude.What We Offer Competitive salary Company vehicle + fuel card 22 days annual leave + bank holidays (or client equivalent) Pension scheme Training and development opportunities to support your career progression Supportive team environment within a leading provider of social housing maintenance servicesGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Painter / Multi trader

Location: Barnsley

Job Type: Trades and Labour

Application Deadline: 27-02-2026

Fixed‑Term, 12 MonthsHere at Wates, we are proud to support the communities we serve and we’re pleased to offer a fantastic opportunity for a skilled Multitrade Operative / Painter to join our Responsive Maintenance Team in the Barnsley area.This is an excellent chance to play a key role in delivering high‑quality repairs and painting works within social housing properties, ensuring residents receive a safe, efficient and customer‑focused service every time.About the RoleWorking as part of our busy Responsive Maintenance team, you will undertake a variety of painting, decorating, and minor multi‑trade repairs to achieve a first‑time fix wherever possible. You’ll take pride in producing quality workmanship and representing Wates in a professional and customer‑focused manner.Key Responsibilities Carry out high‑quality interior and exterior painting and decorating, ensuring excellent finish and preparation standards. Undertake minor multi‑trade repairs where required, such as patch plastering, basic joinery, sealing, or small remedial works, in line with responsive maintenance needs. Complete all allocated jobs using a PDA, including recording materials used and updates on progress. Work both independently and collaboratively with other operatives to complete works efficiently. Deliver a professional and respectful customer experience at every visit. Adhere to Wates Health & Safety Professional Standards and safeguarding commitments at all times. Maintain productivity and high‑quality workmanship across all tasks.What We’re Looking ForWe’d love to hear from you if you can demonstrate: NVQ Level 2 (essential) — preferably in Painting & Decorating or a related trade. Proven experience in a social housing responsive repairs environment. Strong painting and decorating skills with excellent attention to detail. Ability to undertake basic multi‑trade tasks confidently. A problem‑solving mindset and the ability to work to deadlines. A full UK driving licence (company van provided for business use).What We OfferYou’ll be joining a supportive, friendly team within one of the UK’s leading providers of social housing maintenance services. As part of Wates, you’ll benefit from: Competitive salary Corporate benefits including pension and health & wellbeing programmes Excellent learning and development opportunities A company vehicle for business use The chance to progress your career within a respected national organisationGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting


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