Customer
Your pathway to success.
At Wates, we know customer service is essential to all our client relationships, both internally and externally.

About the programme
We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.
As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.
In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.
Careers
Want to be part of our team? Become part of the Wates story.
Search our latest vacancies to find the perfect role for you.
Carpenter
Location: Finsbury Park
Job Type: Trades and Labour
Application Deadline: 11-03-2026
🛠️ Carpenter – Finsbury Park (Responsive Maintenance)Join the WPS Team – Make a Difference in Social HousingWPS has an exciting opportunity for a Carpenter to join our Responsive Maintenance division, working from our Finsbury Park office. You’ll be delivering reactive maintenance services to our valued residents as part of a social housing contract.🔧 What You’ll Be Doing Carrying out carpentry repair and renewal works across various properties. Advising your Supervisor when additional support or materials are needed. Working independently or collaboratively with other operatives. Completing daily work sheets detailing tasks and materials used. Ensuring timely and productive completion of assigned tasks.🚗 Requirements Full UK driving licence is essential. NVQ L2 in Carpentry or a similar trade Proven experience in carpentry. Ability to work to high standards of workmanship and productivity. Excellent communication and problem-solving skills. Strong customer service mindset and ability to meet tight deadlines.💬 Why Join WPS? At WPS, we’re committed to building communities and improving lives. You’ll be part of a supportive team that values your skills and helps you grow.Ready to make an impact? Apply now and help us deliver quality maintenance services that truly matter.Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
Commercial Administrator
Location: East Anglia
Job Type: Clerical & Administration
Application Deadline: 11-03-2026
We’re looking for a proactive, organised, and curious Commercial Administrator to join our team. This role puts you right where it counts: on-site with our project and commercial teams, supporting the smooth running of construction projects from the ground up.This is a Fixed Term Role (12 months) based at our site in Newmarket, Suffolk where you’ll gain hands-on experience, real-time insight, and a close connection to the people and processes that make our projects happen.ABOUT THE ROLEOur Administrators are a valuable part of our team playing a pivotal role in supporting our day-to-day operations. Ensuring seamless communication between various departments and providing exceptional support to our team members and clients. This role offers an exciting opportunity to be at the heart of our operations, contributing to the smooth running of our projects.As our Commercial Administrator you will: Supporting site teams with records, documentation, drawings and H&S files Preparing valuations, pricing documents and subcontractor communications Attending site meetings, taking minutes, and capturing progress Learning directly from experienced professionals across disciplinesWHAT WE OFFER Competitive salary & profit share scheme Flexible working Travel covered to any of our sites* Extensive corporate benefits including, Private Medical, Pension 8% employers contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… One of the best learning and development programmes which is customizable to support your career progression goals. (c.7000 training sessions delivered year to date across the WATES Group) Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.(*Subject to role…….)To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all of the skills listed, many of them may be transferable to other roles within the WATES Group.If you would like clarity on any of our vacancies or to discuss career opportunities in strict confidence, please contact our In-House Recruitment Team directly via recruitment@wates.co.uk and one of us will get in touch as soon as possible.As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
Electrician
Location: Crawley
Job Type: Trades and Labour
Application Deadline: 11-03-2026
🔧 Electrician Opportunity – Join the WPS Team! ⚡This role is a Fixed Term ContractLocation: CrawleyDivision: Reactive Maintenance – Social Housing ContractWe’re looking for a skilled and qualified Electrician to join our dedicated team at Wates. Based out of our Crawley Office, you’ll be working across the surrounding areas, delivering high-quality maintenance and repair services in social housing properties.🔍 What You’ll Be Doing: Full electrical testing and production of EICRs Fault finding and rectification Installation of fans, including core drilling where required Replacing and cleaning accessories as needed PAT testing of appliances and tools Delivering a first-time fix approach with excellent customer service Working safely and in line with Health & Safety and safeguarding standards Collaborating with other trades to complete repairs Completing job records and material usage via PDA✅ What You’ll Need: Full NVQ Level 3 in Electrical Installation Inspection & Testing qualifications (2391 or equivalent) 18th Edition Wiring Regulations A full UK driving licence💡 What We’re Looking For:A confident and experienced Electrician who can manage their own workload, deliver small projects and repairs, and ideally has experience in the housing maintenance sector. You’ll be proactive, reliable, and committed to delivering top-tier workmanship.If you're ready to make a difference in social housing and work with a supportive team, apply today and power up your career with Wates! ⚡Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
Site Surveyor
Location: Wolverhampton
Job Type: Commercial
Application Deadline: 11-03-2026
Site Surveyor – Planned Works (Social Housing)Division: WPS PlannedLocation: West Midlands (regional travel)Job Type: Full TimeContract Type: PermanentWorking Pattern: Hybrid – office and site basedAbout the roleDue to recent contract wins and continued business growth, WPS Planned is seeking an experienced Site Surveyor to join our team covering the West Midlands.The role will support the delivery of planned social housing works, including Social Housing Decarbonisation Fund (SHDF) projects, kitchens, bathrooms, roofing, and associated refurbishment programmes. This is a varied role combining office‑based duties with regular site visits across the contract area.Key responsibilities Undertake site surveys and measurements to support planned works programmes Produce and price scoping documents using agreed Schedules of Rates (SOR) Support cost control, valuations, and commercial reporting Work closely with operational teams to support programme delivery Assist with procurement of works packages and liaise with subcontractors Build and maintain strong relationships with clients, residents, and internal stakeholders Ensure compliance with health & safety, quality, and company proceduresEssential experience and skills Proven experience working within the social housing sector – essential Demonstrable background delivering planned social housing works Experience of workstreams such as SHDF, kitchens & bathrooms, roofing, or similar refurbishment programmes Confident carrying out surveys, measurements, and pricing works Strong communication and stakeholder management skills Full UK driving licence (regional travel required)Applications without social housing experience will not be considered.Desirable Relevant surveying or construction‑related qualification Experience working for a main contractor or property services providerWhat we offer Permanent role within a growing planned division Strong pipeline of secured work across the West Midlands Career development and progression opportunities Competitive salary and benefits packageGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
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