Customer
Services
Apprenticeships

Customer
Services
Apprenticeships

Your pathway to success.

At Wates, we know customer service is essential to all our client relationships, both internally and externally.

Customer
Services
Apprenticeships

About the programme

We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.

As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.

In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.

Careers

Want to be part of our team? Become part of the Wates story.

Search our latest vacancies to find the perfect role for you.

Head of Finance

Location: Liverpool

Job Type: Financial

Application Deadline: 07-07-2026

🚀Liberty💼 Head of Finance📍 LiverpoolLiberty is a national property services and energy business, part of Wates Property Services (WPS). We’re seeking a commercially driven, strategic Head of Finance to play a key role in our organisation. This isn’t just another finance leadership role. This is your opportunity to shape strategy, influence decision-making at the highest level, and drive sustainable growth across a dynamic, evolving business.🌟 The OpportunityYou’ll sit at the centre of business performance, driving financial excellence, challenging decisions, and enabling growth.You’ll lead the finance function while partnering across the business to ensure we deliver on our financial commitments, maximise value, and unlock future opportunities.🔍 What you’ll be doing Leading the finance function for the business division, providing insight, challenge, and direction Delivering robust financial control, reporting, budgeting and forecasting to support decision-making Acting as a trusted partner to senior leaders, influencing both strategic and operational decisions Driving performance through insight, analysis, and clear communication of financial data Owning governance, controls, and risk management, ensuring strong financial discipline across the business Leading business transformation projects to accelerate growth and improve margins Supporting strategic initiatives, including M&A activity and due diligence Driving the cash agenda, ensuring strong financial health and performance Leading, inspiring and developing a high-performing finance team👥 What we’re looking forWe’re open to talent from any sector, what matters most is your leadership impact, commercial mindset, and ability to influence change.You’ll bring: A recognised accounting qualification (ACA / ACCA / CIMA) Proven experience in senior finance leadership roles A strong track record of driving performance, managing risk, and leading teams The ability to translate complex financial data into clear, actionable insight Confidence to challenge, influence and support senior stakeholders A passion for continuous improvement, transformation, and innovation Strong leadership capability with a focus on engagement, culture and development🌍 Why Liberty / WPS? Be part of a business that is growing, evolving and investing in transformation Work alongside senior leaders and the Board, influencing real decisions Join a culture that values inclusion, collaboration and high performance Play a key role in delivering sustainable, long-term business successGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting 📢 Ready to make your mark?If you’re looking for a role where you can lead with purpose, influence at the highest level, and drive meaningful impact, we’d love to hear from you.👉 Apply now and be part of something bigger.

Technical Assurance Auditor

Location: Birmingham

Job Type: SHEQ

Application Deadline: 26-06-2026

Technical Assurance AuditorLocation: West Midlands About the RoleLiberty Group is looking for an experienced Technical Assurance Auditor to join our SHEQ team, supporting our work across the West Midlands.This is a key role within the business, supporting the Technical Assurance Manager (HSEQ) to ensure effective management, coordination, and delivery of Health, Safety, Environment and Quality (HSEQ) activities across Liberty’s operational and administrative functions. The role has a strong technical and Health & Safety focus, with significant time spent auditing field operatives and supporting compliance across gas, electrical and construction activities.Key Responsibilities Carrying out technical and health & safety audits of field operatives using Liberty’s auditing systems Supporting and coaching action owners to ensure corrective actions are closed out effectively Assisting with the delivery of health & safety initiatives across the group Supporting the development of HSEQ processes, procedures, forms and documentation Using company systems to monitor, report and evidence compliance Providing guidance to operational managers and engineers on HSEQ requirements, including incident investigations Carrying out skills assessments and audits for newly‑onboarded engineers Supporting safety compliance activities such as face‑fit testing, safe isolation and training Keeping up to date with changes in health, safety and technical legislation Producing clear, accurate audit reports and status updates to support business decisions Building strong working relationships across operational and management teamsAbout YouYou will be an experienced technical or operational professional with a strong understanding of compliance, auditing and health & safety within gas, electrical or construction environments.Essential / Required: Proven experience carrying out audits and managing corrective actions Strong knowledge of health & safety management on site Experience working with external auditors and compliance bodies Knowledge of operational activities within Gas, Electrical and Construction sectors Excellent written and verbal communication skills Strong attention to detail and accurate reporting skills Ability to work independently, manage workload and prioritise effectively Confident engaging with stakeholders at all levels Full UK driving licenceQualifications / Training: Current Domestic Gas qualifications (CCN1, CENWAT, HTR1, CKR1) – Essential Oil qualifications (101, 105e, 600a) – Willing to work towards Commercial Gas (CODNCO1, CDGA1, CIGA1, ICPN1, TPCP1/TPCP1a) – Willing to work towards IOSH Managing Safely – Willing to work towards First Aid & Fire Warden – Willing to work towards Strong IT skills (Microsoft Word, Excel, PowerPoint, Teams etc.)Personal Attributes Approachable and professional Trustworthy, reliable and honest Driven, proactive and solution‑focused Positive “can‑do” attitude Committed to quality, customer service and continuous improvementGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting


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