Customer
Your pathway to success.
At Wates, we know customer service is essential to all our client relationships, both internally and externally.

About the programme
We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.
As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.
In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.
Careers
Want to be part of our team? Become part of the Wates story.
Search our latest vacancies to find the perfect role for you.
Project Manager
Location: Birmingham
Job Type: Operational
Application Deadline: 14-04-2026
WPS are looking for for an experienced Project Manager to deliver large‑scale planned maintenance programmes across the West Midlands, supporting long‑standing social housing clients.This role will suit an experienced Project Manager who is already operating at this level and is comfortable managing multiple workstreams across internal and external planned works.Projects will include a multitude of works, such as: Kitchen replacements Bathroom replacements Roofing works Heating and M&E upgrades Associated internal and external refurbishment worksYou will take full ownership of your programmes, ensuring delivery is safe, compliant, on time and within budget, while maintaining strong client and resident relationships.Key Responsibilities End‑to‑end management of planned maintenance projects across occupied social housing stock Leading site teams, subcontractors and supply chain partners Programming and monitoring works across multiple trades and workstreams Ensuring compliance with H&S, quality and statutory requirements Managing budgets, cost control and reporting against programme and P&L Acting as the main point of contact for the client and internal stakeholders Overseeing successful project handover and completionAbout You Proven experience as a Project Manager (essential) Background in social housing planned works – internal and/or external Experience managing multiple work types (kitchens, bathrooms, roofing, heating etc.) Strong leadership, organisation and communication skills Comfortable working in occupied properties and customer‑facing environments Ideally from a Tier 1 contractor (or equivalent large‑scale contractor environment) Strong understanding of planned maintenance processes and delivery modelsWhat’s on Offer Competitive salary and package Long‑term, stable programme of work Opportunity to work with a well‑established social housing client base Career progression within a growing planned maintenance divisionGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
SHE Advisor
Location: West Midlands
Job Type: SHEQ
Application Deadline: 14-04-2026
🌟 SHE Advisor – WPS (North of West Midlands) 🌟Are you passionate about safety, wellbeing, and driving a positive culture across sites and teams? 🦺💬We're looking for a committed SHE Advisor to join our WPS business, supporting our projects across the North of the West Midlands. In this role, you'll provide expert SHE guidance, coaching, and hands-on support — helping our project teams deliver safely, consistently and in line with our Wates Professional Standards. 💙✨ What You’ll Be Doing🔍 Visit projects regularly and complete detailed H&S Support Visits👷 Coach project leads on risk identification, mitigation, and Operating Framework compliance📝 Lead and support incident investigations, sharing learnings to drive continual improvement📄 Review RAMS and project plans to ensure they are timely, accurate and fit for purpose🏗️ Support project teams with bid preparation and pre‑construction information🤝 Build strong relationships with supply chain partners and influence SHE best practice📘 Ensure compliance with Wates Professional Standards🌱 Mentor supply chain and client SHE reps on the WPS Operating Framework and New START strategy🌍 Additional Responsibilities🚗 Fully mobile across the region🗣️ Able to translate SHE policy across all areas of the business💡 Positive approach to problem‑solving and continuous improvement🤝 Respectful, curious and confident to challenge appropriately — never walk by👤 About You You’ll bring:📚 Minimum 3 years’ experience in a similar SHE role🔎 Strong hazard identification and risk assessment skills📜 Solid knowledge of construction SHE legislation📝 Strong reporting, analytical and presentation skills⚠️ Experience with asbestos management (essential)🎓 Qualifications✔️ Tech IOSH / IOSH Cert (minimum)✔️ NEBOSH Diploma / NVQ Level 4 or working toward MIOSH✔️ P405 Asbestos Management or Duty to Manage (desirable)🌟 Why Join WPS?As part of Wates Property Services, you'll be joining a team that deeply values safety, respect, collaboration, and making a meaningful impact in our communities. You’ll have the freedom to shape safer practices, influence real change, and be part of a supportive, forward‑thinking SHE community 💙📩 If You Would Like to Apply…We’d love to hear from you!👉 Click the apply button on our careers site, take the next step in your SHE career and help us create safer, healthier workplaces across the region. 🚀
SHE Advisor
Location: West Midlands
Job Type: SHEQ
Application Deadline: 14-04-2026
🌟 SHE Advisor – WPS (South of West Midlands) 🌟Are you passionate about safety, wellbeing, and driving a positive culture across sites and teams? 🦺💬We're looking for a committed SHE Advisor to join our WPS business, supporting our projects across the South of the West Midlands. In this role, you'll provide expert SHE guidance, coaching, and hands-on support — helping our project teams deliver safely, consistently and in line with our Wates Professional Standards. 💙✨ What You’ll Be Doing🔍 Visit projects regularly and complete detailed H&S Support Visits👷 Coach project leads on risk identification, mitigation, and Operating Framework compliance📝 Lead and support incident investigations, sharing learnings to drive continual improvement📄 Review RAMS and project plans to ensure they are timely, accurate and fit for purpose🏗️ Support project teams with bid preparation and pre‑construction information🤝 Build strong relationships with supply chain partners and influence SHE best practice📘 Ensure compliance with Wates Professional Standards🌱 Mentor supply chain and client SHE reps on the WPS Operating Framework and New START strategy🌍 Additional Responsibilities🚗 Fully mobile across the region🗣️ Able to translate SHE policy across all areas of the business💡 Positive approach to problem‑solving and continuous improvement🤝 Respectful, curious and confident to challenge appropriately — never walk by👤 About You You’ll bring:📚 Minimum 3 years’ experience in a similar SHE role🔎 Strong hazard identification and risk assessment skills📜 Solid knowledge of construction SHE legislation📝 Strong reporting, analytical and presentation skills⚠️ Experience with asbestos management (essential)🎓 Qualifications✔️ Tech IOSH / IOSH Cert (minimum)✔️ NEBOSH Diploma / NVQ Level 4 or working toward MIOSH✔️ P405 Asbestos Management or Duty to Manage (desirable)🌟 Why Join WPS?As part of Wates Property Services, you'll be joining a team that deeply values safety, respect, collaboration, and making a meaningful impact in our communities. You’ll have the freedom to shape safer practices, influence real change, and be part of a supportive, forward‑thinking SHE community 💙📩 If You Would Like to Apply…We’d love to hear from you!👉 Click the apply button on our careers site, take the next step in your SHE career and help us create safer, healthier workplaces across the region. 🚀
Multi Skilled Engineer
Location: Saffron Walden
Job Type: Engineering
Application Deadline: 13-04-2026
Multi Skilled Engineer Location: Wellcome Genome Campus, Saffron WaldenContract: Permanent, Full-TimeAbout the RoleWPS is seeking a proactive and skilled Multi Skilled Engineer to join our team supporting our prestigious client, the Wellcome Genome Campus in Saffron Walden. This is an excellent opportunity for an experienced engineer with either an electrical or mechanical bias to play a key role in maintaining a world‑class research environment.You will be responsible for delivering planned and reactive maintenance, ensuring high levels of service, safety, and compliance across a diverse and technically unique estate.Key Responsibilities Carry out planned preventative maintenance and reactive repairs across electrical and/or mechanical systems. Diagnose faults, identify remedial actions, and complete works to a high standard. Support the upkeep of specialist building systems within a laboratory and research-focused environment. Ensure compliance with statutory requirements, health & safety standards, and client-specific protocols. Collaborate with colleagues and the client team to resolve issues efficiently and maintain strong service relationships. Update job records, documentation, and reports in line with WPS processes.About YouWe’re looking for an engineer with strong technical ability, excellent problem‑solving skills, and a commitment to delivering exceptional service.Essential Qualifications (one of the following): 18th Edition (BS7671) – for electrical bias NVQ Level 2 or 3 in a mechanical or electrical discipline (or equivalent)Experience: Proven background in FM within commercial, industrial, or public sector environments. Confident working independently and as part of a team. Ability to work in a fast-paced, technically varied setting.What We Offer Competitive salary and benefits package. Opportunities for training, development, and career progression within Wates. A supportive team environment within an innovative and highly respected client site.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
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