Customer
Services
Apprenticeships

Customer
Services
Apprenticeships

Your pathway to success.

At Wates, we know customer service is essential to all our client relationships, both internally and externally.

Customer
Services
Apprenticeships

About the programme

We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.

As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.

In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.

Careers

Want to be part of our team? Become part of the Wates story.

Search our latest vacancies to find the perfect role for you.

Document Control Manager

Location: Rugby

Job Type: Document Control

Application Deadline: 04-12-2025

Are you a dynamic and innovative professional with a passion for document management in the construction industry?Wates are seeking a Document Control Manager to join our team and lead high-profile, technically complex projects across multiple sectors. This role offers a unique opportunity to challenge the norm, bring fresh ideas, and elevate your career within a supportive and diverse team. If you are ready to make a significant impact and help shape the future of construction, we want to hear from you.ABOUT THE ROLEOur Document Control Managers are a valuable part of our team, playing a crucial role in the delivery and management of Digital Information and Data throughout all project phases. They ensure compliance with Wates’ and industry-recognised information standards, such as ISO 19650. This includes managing information and data quality checks, implementing and administering Common Data Environments (CDE), establishing and monitoring information exchange processes, and supporting the maintenance of a "Golden Thread" of information. They also coordinate information management activities with various functions within Wates.As our Document Control Manager, you will: Produce and communicate project information and data status reports sourced from various repositories, such as CDE data, model data, and information requirement data. Establish, monitor, and supervise information exchange processes, including file naming protocols in line with the required information standards (such as ISO 19650). Serve as the point of contact for ongoing CDE and information management project support, including third parties such as suppliers, consultants, and clients.In this role, you will be at the forefront of driving innovation and ensuring that our projects are delivered on time and within budget. You will leverage your expertise in information management to enhance project efficiency, minimize delays, and reduce risks. By promoting transparency and collaboration, you will help us achieve exceptional outcomes and maintain a competitive edge in the industryWHAT WE OFFER Competitive salary & profit share scheme Flexible working Car Allowance / Company Car * Travel covered to any of our sites* Extensive corporate benefits including, Private Medical, Pension 8% employers contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… One of the best learning and development programmes which is customizable to support your career progression goals. (c.7000 training sessions delivered year to date across the WATES Group) Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.(*Subject to role…….)To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all of the skills listed, many of them may be transferable to other roles within the WATES Group.If you would like clarity on any of our vacancies or to discuss career opportunities in strict confidence, please contact our In-House Recruitment Team directly via recruitment@wates.co.uk and one of us will get in touch as soon as possible.As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Project Manager

Location: London

Job Type: Operational

Application Deadline: 18-12-2025

📢 We’re Hiring: Project Manager – Wates Property Services (WPS)📍 Location: Lewisham🏢 Fully Site-Based ¦ Social Housing ¦ Cladding & Remedial Works🏗 About Wates & WPSAt Wates, we create places, communities, and businesses of tomorrow. Wates Property Services focuses on housing and non-residential maintenance, fit-out, refurbishment, and facilities management across the UK.This role is about delivering a major cladding and remedial works project – replacing old timber cladding with aluminium on an occupied property. It’s a logistically challenging site on a red route, so we need someone highly organised and experienced.📌 Project Details🏢 Occupied property – requires strong organisational skills🔄 Switching timber cladding to aluminium🚧 Red route location – logistical challenges🏢 3-storey building🔑 What You’ll Do✔ Lead the cladding replacement project from start to finish✔ Work alongside a Site Manager & Quantity Surveyor✔ Develop detailed programmes & schedules for accurate progress tracking✔ Ensure compliance with Health & Safety standards✔ Oversee smooth project handover and client support✔ Work within Wates safeguarding and professional standards✅ What We’re Looking For🔹 Highly experienced with cladding works/cladding remediation🔹 Minimum 5+ years of experience as a Project Manager ideally within Planned Maintenance🔹 Strong understanding of budgets (P&L)🔹 Excellent communication & problem-solving skills🔹 Ability to multi-task & meet deadlines🔹 Driving License required🔹 Background in social housing preferredTechnical Requirements:📜 SMSTS 📜 NVQ L6 – Preferred📜 H&S Training, First Aid, Asbestos Awareness💡 Why Join Us?Be part of a team that inspires better ways of working and makes a real impact in communities across the UK.👉 Apply Now and help us deliver excellence in property services!Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Project Manager

Location: West Midlands

Job Type: Operational

Application Deadline: 04-12-2025

Wates are looking for a Project Manager to join our construction team.If you are Project Manager with proven technical skills looking for an opportunity to challenge the norm, bring fresh new ideas and elevate yourself within the industry then join us and help to create tomorrow together.This is a great opportunity to progress your career as part of a talented, diverse, and supportive team.ABOUT THE ROLEOur Project Managers are a valuable part of our business, the focus of this role will be to provide visible leadership, insight, direction and foresight in the safe and profitable delivery of schemes, while also providing excellent customer satisfaction and successfully develop a team.As our Project Manager you will:· Develop, control, and ensure delivery against the project budgets including profit, preliminaries and procurements. Implement detailed programmes and schedules which allow accurate monitoring and reporting of progress· Secure and manage the appropriate resources to deliver the project / scheme effectively and efficiently in a professional manner to ensure successful delivery within project constraints.· Implement and manage the development of the Project Quality Plan, Trade Quality Plans, and Defect rectification procedures· Ensure there is a successful and smooth handover of the project, including support to customer/ end user throughout the handover process.WHAT WE OFFER· Competitive salary & profit share scheme· Flexible working· Car Allowance / Company Car (subject to Role/Grade)· Travel covered to any of our sites (subject to HMRC advisory rates)· Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more…· Excellent range of learning and development activity to support your career progression.· Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all of the skills listed, many of them may be transferable to other roles within the WATES Group.  If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible.  As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Quantity Surveyor

Location: West Midlands

Job Type: Commercial

Application Deadline: 04-12-2025

Wates are on the lookout for a Quantity Surveyor to join our forward-thinking construction team based in Rugby. We’re talking high-profile, technically challenging projects across multiple sectors—projects that demand fresh thinking, sharp commercial instincts, and a drive to make a real impact.If you live and breathe construction and you’re hungry to step up, shake things up, and shape the future of the built environment—this is your moment.Why join Wates?Because we don’t just build projects—we build careers. You’ll be part of a collaborative, talented, and supportive team that celebrates new ideas and puts people first. Whether you’re from Liverpool, Manchester, or anywhere in between, we’ll help you rise—on your terms.What you'll be doingAs a Site Surveyor, you’ll be a key player—owning your work packages, driving commercial performance, and influencing how our most ambitious projects come to life. You’ll be trusted to take the lead, solve problems, and work closely with everyone from clients to supply chain partners.Your day-to-day will include: Developing smart commercial strategies and managing your own subcontract packages Maximising cashflow through effective cost control and negotiations Supporting procurement strategies, leading tender processes, and producing subcontract orders Working closely with our Commercial Lead to shape final accounts and keep everything aligned to best practice What We Offer· Competitive salary & profit share scheme· Flexible working· Car Allowance / Company Car (subject to Role/Grade)· Travel covered to any of our sites (subject to HMRC advisory rates)· Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more…· Excellent range of learning and development activity to support your career progression.· Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all of the skills listed, many of them may be transferable to other roles within the WATES Group.If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible.As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting #QS


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