Customer
Services
Apprenticeships

Customer
Services
Apprenticeships

Your pathway to success.

At Wates, we know customer service is essential to all our client relationships, both internally and externally.

Customer
Services
Apprenticeships

About the programme

We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.

As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.

In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.

Careers

Want to be part of our team? Become part of the Wates story.

Search our latest vacancies to find the perfect role for you.

Administrator

Location: Liverpool

Job Type: Clerical & Administration

Application Deadline: 01-04-2026

📣 Administrator 📍 Liverpool⏱ 40 hours per week🏢 Liberty – Energy Transition Operations🌟 Join Us in Making Places Safe, Smart & Better for AllAre you highly organised, people‑focused and ready to support vital projects within our Energy Transition Operational teams? We’re looking for an Administrator to join our Liberty team in Liverpool. This is an exciting office-based role where you’ll work closely with Supervisors, Managers, and cross-functional teams to help keep our operations running smoothly 🚧📑👀 What You'll Be DoingYou’ll play a key role in providing high‑quality administrative support across a range of projects. Every day will be different, but your work will include:🤝 People Focused Building strong relationships across the Liberty team Responding to email queries from operational teams and clients Welcoming visitors and providing reception cover when needed Preparing refreshments for meetings🧭 Always Accountable Working towards operational targets with accuracy and reliability Maintaining systems and records with precision Ensuring regular updates are communicated clearly and in good time Supporting the operational team with general admin duties, photocopying & filing💡 Simply Innovative Working proactively within a busy multi‑disciplined team Helping identify and resolve supplier delays Supporting field staff with all admin-related needs📚 Helpfully Smart Recording planned work accurately into relevant systems Managing compliance documentation and ensuring correct filing Assisting the wider Business Support team where needed Handling tasks such as reprogramming door fobs🌈 What We Expect From You A commitment to our values: Passion, Openness, Respect & Trust A willingness to support the business as priorities shift Respect for confidentiality and adherence to data protection policies A proactive approach to health, safety and welfare A desire to develop yourself and continually improve🤝 Why Join Liberty?You won’t just be a number — you’ll be part of a people-centred, innovative and inclusive team focused on improving lives and making a positive impact. Your work helps deliver outcomes that matter.📩 Apply todayReady to take the next step? Apply today and help us deliver a safe, efficient and customer‑first repairs service. ✉️🔗

Gas Engineer

Location: Barnsley

Job Type: Engineering

Application Deadline: 01-04-2026

WPS are excited to offer an excellent opportunity for a skilled Gas Engineer to join our Responsive Maintenance team in the Barnsley area.You’ll play a key role in delivering high‑quality servicing, repairs, maintenance, and installation works that ensure residents feel safe, supported, and well‑cared‑for. If you take pride in your craftsmanship and want to work within a team that truly values quality and customer care, this could be the perfect next step.What You’ll Be Doing Completing domestic gas servicing, repairs, maintenance, and installation to a consistently high standard, in full compliance with gas safety regulations. Identifying follow‑on trade requirements and updating your Supervisor promptly. Working both independently and as part of a close‑knit team when required. Using a PDA device to receive, manage, and close allocated jobs. Managing your workload efficiently to maintain productivity and excellent service delivery. Adapting to business needs with a flexible approach, including participating in the out‑of‑hours call‑out rota. Providing exceptional customer service, ensuring residents feel respected and well‑supported. Maintaining full compliance with Wates’ Health & Safety Professional Standards and safeguarding commitments.Required QualificationsYou must hold the following Gas Qualifications: CCN1 HTR1 CENWAT CKR1Essential Experience: Strong background in gas servicing, repairs, and maintenance Experience working in private and/or social housing environments Full UK Driving Licence (company van included for business use following work‑shadowing period)Desirable Qualifications NVQ Level 2 in PlumbingA willingness to undertake additional training , particularly in renewable technologies such as air source heat pumps is strongly encouraged as we continue to evolve our services.Wates are committed to the fair treatment of people with criminal records, including employees and potential employees. We ensure that our recruitment, promotion, and retention activity does not treat people less favourably because of an offending background. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Multi Trader

Location: Brixton

Job Type: Trades and Labour

Application Deadline: 01-04-2026

At WPS, we’re committed to creating safe, well‑maintained homes and communities across the UK. As part of our Property Services division, we maintain over 500,000 social housing homes, ensuring tenants live in secure, comfortable environments. 🏘️We’re looking for a skilled Multi-Trader to join our Lambeth Disrepair team, working from our base in Brixton Hill, London, and focusing on disrepair works and responsive maintenance in tenanted social housing properties.🔧 Your Role Carry out reactive and preventative repairs in occupied homes Tackle disrepair issues across multiple trades: carpentry, plumbing, tiling, plastering Ensure all work is completed safely, efficiently, and to high standards Communicate clearly with tenants while maintaining a respectful, professional approach Record work details and materials used on daily job sheets Uphold Wates’ Health & Safety and Safeguarding policies🧰 What You’ll Bring NVQ Level 2 or equivalent in a relevant trade (carpentry, plumbing, plastering, tiling, or electrics) Experience working in occupied properties and handling disrepair cases Strong communication and problem‑solving skills Ability to manage multiple tasks and meet deadlines A commitment to delivering excellent service to tenants🌟 Why Wates? Be part of a team that’s making a real difference in people’s lives Work with a company that values quality, safety, and community impact Enjoy a supportive environment with opportunities to grow and develop📩 Apply now and help us improve homes and lives — one repair at a time.Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offences. Additionally, certain roles may be subject to further pre‑employment checks. To learn more about the checks included in this process, please click the following link: National Security Vetting

Project Surveyor

Location: Cambridge

Job Type: Commercial

Application Deadline: 01-04-2026

Wates have an opportunity for a Project Surveyor to join our WPS team within our WPS Housing Maintenance division. You will be working in the Cambridgeshire area on our social housing contracts. You will be expected to take accountability for the development and implementation of all pre and post contract strategies, commercial functions and contract reporting. Key Accountabilities will include: Develop and encourage project team performance encouraging and ensuring that Wates’ main contractual obligations and or strategies are executed and regularly reviewed Complete and submit monthly Cost Value Reconciliation (CVR) and progress reports Demonstrate understanding of internal and external tender strategies / build up Agree external valuations / cash flow to maximise project value Work with the Commercial Manager to agree and produce main and subcontract final accounts Ensure all Wates subcontract management / process obligations are complete with particular reference to Procurement, Measurement and valuation, Contractual instructions / notices / orders as well as Health and SafetyTo be successful in the role you will already have relevant commercial skills and experience including the ability to maximise value recovery, cost control and cash management as well as effectively use / understand financial reports and final accounts. Social housing retrofit experience is essential and SHDF is preferable but not a deal breaker.Alongside this you will be a confident communicator, able to demonstrate the ability to form and develop relationships with the client, Project Surveyors, design team and supply chain. You will also be committed to leading and developing commercial site teams.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting One of the Recruitment Team will be in contact to discuss the role in more detail and advise of the next step.


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