Customer
Services
Apprenticeships

Customer
Services
Apprenticeships

Your pathway to success.

At Wates, we know customer service is essential to all our client relationships, both internally and externally.

Customer
Services
Apprenticeships

About the programme

We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.

As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.

In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.

Careers

Want to be part of our team? Become part of the Wates story.

Search our latest vacancies to find the perfect role for you.

Ground Worker

Location: Skelmersdale

Job Type: Trades and Labour

Application Deadline: 28-04-2026

WPS is seeking a skilled and reliable Groundworker/Hard Landscaper to join our team in Skelmersdale, delivering high-quality maintenance and repair services across social housing sites. This is a hands-on role requiring experience in a range of groundworks and property maintenance tasks.Key Responsibilities: Installing and relaying concrete flags Carrying out light brickwork and pointing Renewing and installing close board and panelled fencing Working on responsive maintenance contracts across social housing propertiesRequirements: Full UK Driving Licence – essential for site travel NVQ Level 2 (or equivalent) in Groundworks or a related construction discipline Proven experience in domestic/residential maintenance environments Ability to work independently and as part of a team Strong attention to detail and commitment to quality workmanshipWhat We Offer: Competitive salary based on experience Company vehicle and fuel card (subject to role requirements, used for work purposes only) Ongoing training and development opportunities Supportive team environment with a focus on safety and qualityGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Painter / Multi trader

Location: Barnsley

Job Type: Trades and Labour

Application Deadline: 28-04-2026

Fixed‑Term, 12 MonthsHere at Wates, we are proud to support the communities we serve and we’re pleased to offer a fantastic opportunity for a skilled Multitrade Operative / Painter to join our Responsive Maintenance Team in the Barnsley area.This is an excellent chance to play a key role in delivering high‑quality repairs and painting works within social housing properties, ensuring residents receive a safe, efficient and customer‑focused service every time.About the RoleWorking as part of our busy Responsive Maintenance team, you will undertake a variety of painting, decorating, and minor multi‑trade repairs to achieve a first‑time fix wherever possible. You’ll take pride in producing quality workmanship and representing Wates in a professional and customer‑focused manner.Key Responsibilities Carry out high‑quality interior and exterior painting and decorating, ensuring excellent finish and preparation standards. Undertake minor multi‑trade repairs where required, such as patch plastering, basic joinery, sealing, or small remedial works, in line with responsive maintenance needs. Complete all allocated jobs using a PDA, including recording materials used and updates on progress. Work both independently and collaboratively with other operatives to complete works efficiently. Deliver a professional and respectful customer experience at every visit. Adhere to Wates Health & Safety Professional Standards and safeguarding commitments at all times. Maintain productivity and high‑quality workmanship across all tasks.What We’re Looking ForWe’d love to hear from you if you can demonstrate: NVQ Level 2 (essential) — preferably in Painting & Decorating or a related trade. Proven experience in a social housing responsive repairs environment. Strong painting and decorating skills with excellent attention to detail. Ability to undertake basic multi‑trade tasks confidently. A problem‑solving mindset and the ability to work to deadlines. A full UK driving licence (company van provided for business use).What We OfferYou’ll be joining a supportive, friendly team within one of the UK’s leading providers of social housing maintenance services. As part of Wates, you’ll benefit from: Competitive salary Corporate benefits including pension and health & wellbeing programmes Excellent learning and development opportunities A company vehicle for business use The chance to progress your career within a respected national organisationGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Account Manager

Location: Southampton

Job Type: Engineering

Application Deadline: 30-04-2026

ACCOUNT MANAGER Wates have excellent opportunity for a technically strong Account Manager to provide operational leadership, technical management, added value and development of our unique client based in Southampton. ABOUT THE ROLE We are looking for an Account Manager with experience of working in transferable environment, with strong demonstrable experience of in leading people with experience of managing a multi-diverse team. With a recognised technical qualification and membership to the Institute of Safety and Health (IOSH) or equivalent, coupled with solid financial / commercial acumen with experience of running a P&L and ensuring budget is achieved. To be successful in the role you will have strong interpersonal, problem solving and change management skills, and be someone who can demonstrate the ability to balance the integration of the requirements and terms of policies and procedures with those of the client and make effective and persuasive presentations on complex topics to employees, clients, Senior management. This is a terrific opportunity to progress your career as part of a talented, diverse, and supportive team. Some of the other Key Accountabilities as Account Manager include: Lead and motivate the WPS team by example and deliver excellence and first class sustainable hard M&E and Fabric service provisions. Provide visible leadership and liase effectively and nurture the relationships with the key client stakeholders. To ensure compliance with all statutory, safety, quality, environmental, security and relevant Wates Professional Standards, creating a Zero Harm culture. Ensuring targets are maintained by the timely upload of compliance certification onto ACT. (Assurance Compliance Tool) Responsible for implementing and safeguarding best practice for commercial activity relating to contract management and managing specialists and suppliers to ensure dynamic MI reporting and that KPI/SLA targets are delivered. WHAT WE OFFER Competitive salary Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all the skills listed, many of them may be transferable to other roles within the WATES Group. If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible. As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

HR Administrator

Location: Finsbury Park

Job Type: HR

Application Deadline: 10-04-2026

🌟 Join Our Team as an HR Administrator! 🌟📍 Location: Finsbury Park🏢 Business Unit: WPS👥 Do you love working with people?📋 Are you highly organised and ready to grow in a well-established, family-run business?If so, we’ve got a fantastic opportunity for you!💼 About the RoleWe’re looking for a proactive and detail-oriented HR Administrator to join our WPS team. You’ll provide essential administrative support to managers and employees, helping to deliver a smooth and efficient HR service across the full employee lifecycle.🔑 Key Responsibilities✅ Manage high-volume queries via our case management system✅ Support onboarding from offer to first day (contracts, compliance, check-ins)✅ Process changes to terms and conditions (job title, hours, salary, etc.)✅ Handle leaver administration for a smooth exit experience✅ Maintain and update our HR database and trackers✅ Ensure compliance with HR policies, procedures, and SLAs✅ Guide managers and employees on HR best practices✅ Conduct audits to maintain data accuracy✅ Respond to external reference requests in line with GDPR✅ Support cyclical tasks like pay reviews, bonuses, and audits✅ Suggest improvements to enhance process efficiency🎯 What We’re Looking For✔️ Previous admin experience in a busy HR team✔️ Ideally CIPD Level 3 qualified✔️ Excellent written and verbal communication skills✔️ Confident engaging with people at all levels✔️ High attention to detail and motivation to learn🔐 Pre-Employment ChecksThis role requires a Basic DBS Check at offer stage. We assess all applicants individually and do not discriminate based on criminal records. Some roles may require additional vetting.👉 https://www.gov.uk/government/publications/national-security-vetting-advice


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