Customer
Services
Apprenticeships

Client Support Advisor

🧩 Client Support Advisor📍 Location: Manchester Office (Hybrid Working)🕒 Hours: Monday to Friday, 8:00am – 5:00pmAbout the Role:We’re looking for a proactive and customer-focused Client Support Advisor to join our team in Manchester. This hybrid role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering excellent service to clients and internal teams.Key Responsibilities: Act as the first point of contact for client queries, ensuring timely and professional responses Coordinate with internal teams to resolve issues and deliver service excellence Maintain accurate records and update systems with job progress and outcomes Support the planning and scheduling of works, ensuring SLAs and KPIs are met Build strong relationships with clients and colleagues to support smooth operationsWhat We’re Looking For: Previous experience in a customer service or administrative role Strong communication and organisational skills Ability to multitask and work under pressure Proficiency in Microsoft Office and CRM systems A team player with a positive, can-do attitudeWhat You’ll Get: Hybrid working model for better work-life balance Supportive team environment Opportunities for training and development Competitive salary and benefits packageGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Project Manager

Are you an experienced Project Manager with a background in Decent Homes and Planned Works? We’re looking for a confident leader to oversee a major social housing programme, ensuring quality delivery and team performance across multiple sites.🏗️ Key Responsibilities: Oversee the delivery of planned works within social housing stock Lead and manage a team of 6–7 direct employees, ensuring high performance and accountability Manage a £6 million per annum account, ensuring budget control and value for money Liaise with clients, residents, and internal teams to ensure smooth project execution Monitor progress, quality, and compliance with Decent Homes standards Report on KPIs, risks, and milestones to senior stakeholders✅ Requirements: Proven experience in managing social housing projects, ideally within Decent Homes frameworks Strong leadership and team management skills Financial acumen with experience managing multi-million-pound budgets Excellent communication and stakeholder engagement abilities Local knowledge of Northamptonshire, Bedfordshire, or Milton Keynes is highly desirableGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Project Manager

WPS are seeking a skilled Project Manager to lead holistic Asset Management services within a long-term PFI contract in Oldham. This is a fantastic opportunity to manage a diverse housing portfolio and deliver high-quality services across responsive repairs, planned and cyclical maintenance, gas servicing, and M&E works.🔧 Key Responsibilities: Oversee the delivery of asset management services across c650 homes Manage a team of 4 direct reports, ensuring performance and compliance Coordinate responsive repairs, planned and cyclical maintenance, gas servicing, and M&E servicing and repairs Ensure contract KPIs and service standards are met consistently Work closely with stakeholders, residents, and internal teams Balance site-based and office-based responsibilities for optimal oversight✅ Ideal Candidate: Proven experience managing Asset Management contracts in the social housing sector Strong understanding of PFI contract frameworks (highly desirable) Excellent leadership, communication, and organisational skills Ability to manage complex service delivery across varied housing stock Comfortable working in both site and office environmentsGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Shift Engineer

🔧 Shift Engineer (Electrical Bias)📍 Location: London🕒 Shift Pattern: 4 on / 4 off (excluding Sundays)📞 On-Call: 1 week in 4, circa 3months after startingAbout the Role:We are looking for a skilled and proactive Shift Engineer with an electrical bias to join our team at a static site in central London. This is a fantastic opportunity to work within a professional facilities management environment, supporting the smooth operation of building systems and ensuring compliance with safety standards.Key Responsibilities: Carry out planned and reactive maintenance across electrical systems and general building services. Maintain and troubleshoot systems including: Pumps Fan Coil Units (FCUs) Air Handling Units (AHUs) Minor plumbing works Water hygiene systems Ensure compliance with health and safety regulations and site-specific procedures. Participate in the on-call rota (1 week in 4) following an initial onboarding period.Qualifications & Experience:✅ Essential: 18th Edition Electrical Qualification Control of Legionella (dated within 2 years) or similar awareness certification Proven experience in building services maintenance➕ Desirable: Fire door inspection qualification Multi-skilled across other building systemsWhat We Offer: Competitive salary and benefits Structured shift pattern with work-life balance Opportunities for training and development Supportive team environment within a reputable organisationGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting