Customer
Services
Apprenticeships

Disrepair Supervisor

🛠️ Disrepair Supervisor📍 West Midlands 🏢 WPS Bring your people leadership and case‑management skills to our growing WPS business in the West Midlands. You’ll own the Disrepair workstream end‑to‑end, supporting the Project Lead day‑to‑day — and stepping up to lead the contract when required — ensuring services are safe, compliant and consistently delivering strong KPIs and great customer outcomes. 🚀What you’ll do Lead the Disrepair operation — optimise resources, apply robust processes and meet contract KPIs and client standards. 🔧📊 Manage the caseload — ensure work orders progress within target dates; confirm multi‑trade requirements, timeframes and pre‑inspections. ⏱️ Guide people & partners — support administrators, operatives and subcontractors to achieve targets and deliver consistently. 👥🎯 Champion quality & customer care — deliver pre‑ and post‑repair inspections, routine quality checks and proactive communication. ✅ Report & drive improvement — produce weekly updates on completed and outstanding jobs; investigate issues and follow through to resolution. 🗂️ Partner with the client — support performance reports and attend regular review meetings. 🤝 Handle variations & complaints — manage variation requests in line with client procedures and help resolve customer, client and staff queries. 🧩 Lead on safety — uphold H&S within our Operating Framework; ensure PPE, vehicles, livery and ID standards are maintained. 🦺🔒 Support commercials — monitor operating costs and productivity metrics, collaborating closely with commercial colleagues. 💷📊What you’ll bring Experience supervising within repairs & maintenance, ideally with direct disrepair responsibility. Strong leadership of teams and supply chain partners, with clear, confident communication. Demonstrable success in achieving KPI performance and driving quality. Excellent planning/scheduling capability and a calm, problem‑solving approach. Solid understanding of health & safety and stakeholder engagement. Why join us Be part of a growing West Midlands operation with real influence over how we deliver disrepair services. 🌱 Supportive team culture with regular development, feedback and progression opportunities. 🤝📈 Work that genuinely improves the lives of residents and communities. 🏘️How to applyReady to take the next step? Apply today and help us deliver a safe, efficient and customer‑first repairs service. ✉️🔗

Multi Skilled Joiner

We are currently seeking a skilled and reliable Multiskilled Joiner to join our responsive maintenance team working on a social housing contract in the Skelmersdale area.🔧 Key Responsibilities: Carry out responsive maintenance works including repairs, replacements, and installations across occupied and void properties. Deliver high-quality joinery work in line with health and safety standards and customer expectations. Work independently and as part of a team to complete tasks efficiently and professionally. Liaise with tenants and housing officers to ensure minimal disruption and excellent service delivery.✅ Requirements: NVQ Level 2 (or equivalent) in a relevant trade (Joinery/Carpentry). Full UK Driving Licence – essential for travel between properties. Proven experience in social housing or domestic maintenance environments. Strong communication skills and a customer-focused approach. Ability to work flexibly and respond to emergency call-outs when required.💼 What We Offer: Competitive salary and benefits package. Company vehicle and fuel card. Ongoing training and development opportunities. Supportive team environment and career progression.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Resident Liaison Officer

12 months Fixed Term ContractWPS are recruiting for an experienced Resident Liaison Officer (RLO) to support planned refurbishment works for a social housing partner across the North West Leicester area. This role is essential in ensuring residents feel informed, supported, and safe throughout the improvement programme.🏘️ Scope of WorksYou’ll be supporting residents through a range of planned upgrade programmes, including: Kitchens Bathrooms Roofing Other internal and external refurbishment works typical within social housing planned maintenance🔑 Key Responsibilities Act as the primary point of contact for residents, ensuring clear and timely communication about planned works. Issue notices, access letters, appointments and general updates. Build strong relationships with residents, addressing queries, concerns and access issues professionally. Support site teams to ensure smooth delivery of works with minimal disruption to tenants. Attend and help organise resident meetings, community engagement sessions, and progress reviews. Maintain accurate records, resident feedback logs and project-related documentation. Manage complaints and escalations in a fair, sensitive and solution‑focused manner.📌 Requirements Previous experience as a Resident Liaison Officer (essential). Strong customer service, communication and organisational skills. Ability to work with residents from diverse backgrounds, including those who may require additional support. Confident handling sensitive conversations and resolving issues calmly. Full UK driving licence required due to travel around the North West Leicester area.🌟 Ideal Candidate Empathetic, approachable and patient. Highly organised with strong attention to detail. Able to work independently while supporting a wider operational team. Comfortable working in occupied homes and responding to resident needs throughout the refurbishment process.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

SHE Advisor

🌟 SHE Advisor – WPS (North of West Midlands) 🌟Are you passionate about safety, wellbeing, and driving a positive culture across sites and teams? 🦺💬We're looking for a committed SHE Advisor to join our WPS business, supporting our projects across the North of the West Midlands. In this role, you'll provide expert SHE guidance, coaching, and hands-on support — helping our project teams deliver safely, consistently and in line with our Wates Professional Standards. 💙✨ What You’ll Be Doing🔍 Visit projects regularly and complete detailed H&S Support Visits👷 Coach project leads on risk identification, mitigation, and Operating Framework compliance📝 Lead and support incident investigations, sharing learnings to drive continual improvement📄 Review RAMS and project plans to ensure they are timely, accurate and fit for purpose🏗️ Support project teams with bid preparation and pre‑construction information🤝 Build strong relationships with supply chain partners and influence SHE best practice📘 Ensure compliance with Wates Professional Standards🌱 Mentor supply chain and client SHE reps on the WPS Operating Framework and New START strategy🌍 Additional Responsibilities🚗 Fully mobile across the region🗣️ Able to translate SHE policy across all areas of the business💡 Positive approach to problem‑solving and continuous improvement🤝 Respectful, curious and confident to challenge appropriately — never walk by👤 About You You’ll bring:📚 Minimum 3 years’ experience in a similar SHE role🔎 Strong hazard identification and risk assessment skills📜 Solid knowledge of construction SHE legislation📝 Strong reporting, analytical and presentation skills⚠️ Experience with asbestos management (essential)🎓 Qualifications✔️ Tech IOSH / IOSH Cert (minimum)✔️ NEBOSH Diploma / NVQ Level 4 or working toward MIOSH✔️ P405 Asbestos Management or Duty to Manage (desirable)🌟 Why Join WPS?As part of Wates Property Services, you'll be joining a team that deeply values safety, respect, collaboration, and making a meaningful impact in our communities. You’ll have the freedom to shape safer practices, influence real change, and be part of a supportive, forward‑thinking SHE community 💙📩 If You Would Like to Apply…We’d love to hear from you!👉 Click the apply button on our careers site, take the next step in your SHE career and help us create safer, healthier workplaces across the region. 🚀