Customer
Services
Apprenticeships

Customer
Services
Apprenticeships

Your pathway to success.

At Wates, we know customer service is essential to all our client relationships, both internally and externally.

Customer
Services
Apprenticeships

About the programme

We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.

As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.

In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.

Careers

Want to be part of our team? Become part of the Wates story.

Search our latest vacancies to find the perfect role for you.

Senior Planner

Location: Hammersmith

Job Type: Customer Service

Application Deadline: 06-01-2026

🌟 We're Hiring: Senior Planner📍 Location: Hammersmith🕒 Full-Time ¦ Permanent 🔧 About the RoleAre you a strategic thinker with a passion for planning and people management? Wates Property Services is looking for a Senior Planner to lead our Customer Services team in delivering a high-quality, customer-focused service. You’ll play a key role in driving productivity, efficiency, and continuous improvement across our operations.💪 What You'll Be Doing✅ Lead and support a dynamic team to manage resource diaries for optimal productivity✅ Handle complaints, identify trends, and drive service improvements✅ Produce performance reports and KPIs to enhance delivery✅ Collaborate with site teams, supervisors, and clients to ensure smooth operations✅ Champion health & safety standards and company policies✅ Attend client meetings and manage staff performance and appraisals✅ Drive continual improvement and operational excellence🧠 What We’re Looking For🔹 Strong leadership and diary management skills🔹 Excellent communication — written & verbal🔹 High level of computer literacy (Excel, Word, Outlook)🔹 Experience producing statistical reports and quantifying work orders🔹 Building technical knowledge and commercial awareness🔹 Ability to prioritise, plan, and act on own initiative🔹 Understanding of legislation in maintenance & property management🔹 Clean driving licence 🚗🎓 Desirable Qualifications📘 NVQ Level 3 or above in IT, Leadership, or Customer Services📘 Training in Complaints Management💙 Why Join WPS?At WPS, we’re committed to delivering excellence through teamwork, innovation, and a customer-first approach. You’ll be part of a supportive environment where your ideas matter and your growth is encouraged.📩 Ready to Apply?If you're ready to take the next step in your career and make a real impact, we’d love to hear from you!👉 Apply now and help us build a better tomorrow.Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Design Manager

Location: Rugby

Job Type: Design

Application Deadline: 23-01-2026

Wates are looking for a Design Manager to join our Construction Team focussing on high profile, technically complex projects across multiple sectors. If you are passionate about design, working within a team environment and with proven technical skills looking for an opportunity to challenge the norm, bring fresh new ideas and elevate yourself within the industry then join us and help to create tomorrow together. This is a great opportunity to progress your career as part of a talented, diverse, and supportive team. ABOUT THE ROLE Our Design Managers are a valuable part of our business, driving quality outcomes, enhancing buildability and fostering innovation. Design Managers work collaboratively with our industry specialists and in-house technical experts to ensure that the design develops in accordance with the brief with a firm focus on added value, compliance, commercial viability, and best practice. As our Design Manager you will: Work with all relevant parties, to produce and manage a realistic design programme and information required schedule to facilitate design, procurement and construction activities Support the implementation of Continuous Improvement initiatives and innovation Ensure the design has been reviewed and verified to achieve compliance and mitigate Health and Safety, design and buildability issues prior to construction and identify key risks and opportunities at each stage of the design and delivery process. WHAT WE OFFER Competitive salary & profit share scheme Flexible working Car Allowance / Company Car (subject to Role/Grade) Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all of the skills listed, many of them may be transferable to other roles within the WATES Group. If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible. As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Mobile Engineer

Location: London NW1

Job Type: Engineering

Application Deadline: 31-01-2026

Mobile Engineer (Electrical Bias) – M25 RegionLocation: M25 Region (Mobile Role)Salary: Competitive + Company Van + BenefitsAbout the RoleWe are looking for a skilled Mobile Engineer with an electrical bias to join our mobile team, working on our Aviva contract across the M25 region. This role involves delivering planned and reactive maintenance, ensuring compliance with statutory regulations and client requirements.Key Responsibilities Carry out electrical maintenance and repairs across multiple sites. Deliver PPM and reactive works in line with legislation and contract standards. Use CAFM/PDA technology for real-time job updates and reporting. Ensure all works comply with health & safety regulations and Wates policies. Provide excellent customer service while working independently.About You 18th Edition Electrical Qualification is essential. Strong electrical background with experience in building services or FM. Knowledge of statutory compliance and safe systems of work. Excellent communication skills and attention to detail. Full UK driving licence.What We Offer Competitive salary and benefits package. Company van and fuel card. Opportunities for training and career progression. A supportive team environment within a leading property services business.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Mobile Engineer (AC)

Location: Ashford

Job Type: Engineering

Application Deadline: 31-01-2026

Mobile Engineer (Air Conditioning) – South EastLocation: South East Region Contract Type: PermanentPackage: Salary + Company Van + BenefitsAbout the RoleWe are looking for a skilled Mobile Engineer (AC) to join our Mobile team, covering the South East region. This is a fantastic opportunity for an experienced engineer to deliver high-quality air conditioning maintenance and repair services across a variety of client sites.Key Responsibilities Carry out planned and reactive maintenance on air conditioning systems. Diagnose and repair faults efficiently to minimise downtime. Ensure compliance with health and safety regulations and company standards. Provide excellent customer service while working on client premises. Complete all required documentation and reporting accurately.About You Qualified in Air Conditioning and Refrigeration (NVQ Level 2 or equivalent). F-Gas certification is essential. Proven experience in AC maintenance and repair. Strong problem-solving skills and ability to work independently. Full UK driving licence.What We Offer Competitive salary and benefits package. Company van and fuel card. Opportunities for training and career development. A supportive team environment within a leading property services business.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting


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