Customer
Services
Apprenticeships

Customer
Services
Apprenticeships

Your pathway to success.

At Wates, we know customer service is essential to all our client relationships, both internally and externally.

Customer
Services
Apprenticeships

About the programme

We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.

As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.

In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.

Careers

Want to be part of our team? Become part of the Wates story.

Search our latest vacancies to find the perfect role for you.

Multi Skilled Engineer

Location: Southampton

Job Type: Engineering

Application Deadline: 31-12-2025

Multi-Skilled Engineer (Gas Bias)Location: SouthamptonContract Type: Permanent ¦ Full-TimeAbout the Role:We are looking for a highly skilled and motivated Multi-Skilled Engineer with a Gas Bias to join our team in Southampton. This is an exciting opportunity to work on a variety of projects, delivering high-quality maintenance and repair services for our clients.Key Responsibilities: Carry out gas servicing, repairs, and installations in line with current regulations. Undertake a range of multi-skilled tasks including plumbing, basic electrical work, and general maintenance. Diagnose faults and provide effective solutions to ensure client satisfaction. Work collaboratively with colleagues and maintain excellent customer service standards.What We’re Looking For: Gas Safe Registered with relevant qualifications (e.g., CCN1, CENWAT). Proven experience in a multi-skilled role within property maintenance or similar environment. Strong problem-solving skills and ability to work independently. Full UK driving licence.Benefits: Competitive package Pension scheme and life assurance. Training and development opportunities. Employee discount schemes and wellbeing support.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Resident Liaison Officer

Location: Walsall

Job Type: Customer Service

Application Deadline: 06-01-2026

WPS are seeking an experienced and customer-focused Resident Liaison Officer (RLO) to join our team for a 12-month fixed-term contract in the West Midlands area. This role will support the delivery of planned works programmes, including: Kitchen and Bathroom Stream of Works Homes for Modern Living StreamAs an RLO, you will act as the key point of contact between residents and the project team, ensuring excellent communication and minimal disruption during works.Key Responsibilities Build strong relationships with residents, providing clear and timely information about planned works. Coordinate appointments and access arrangements for contractors. Handle queries and resolve issues promptly and professionally. Support vulnerable residents and ensure safeguarding protocols are followed. Maintain accurate records of communications and progress. Work closely with site teams to monitor works and ensure high standards of customer care.About You Previous experience in a Resident Liaison Officer role or similar customer-facing position within housing or construction. Excellent communication and interpersonal skills. Ability to manage multiple priorities and work under pressure. Strong organisational skills and attention to detail. Knowledge of planned works programmes (kitchens, bathrooms, modern living upgrades) is desirable.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Technical Supervisor

Location: Manchester

Job Type: Engineering

Application Deadline: 06-01-2026

Technical Supervisor – Facilities ManagementLocation: Manchester M17 Are you ready to take the next step in your FM career? WPS is looking for a Technical Supervisor to oversee multiple contracts and lead a small team, including one Engineer as a direct report.What you’ll be doing: Ensure timely completion of PPM and reactive works across multiple sites Review and challenge Risk Assessment & Method Statements (RAMS) to maintain compliance and safety standards Prepare, review, and submit quoted costs for additional works Provide technical guidance and support to your Engineer and contractors Drive operational excellence and client satisfaction across all contractsWhat we’re looking for: Proven experience in a supervisory role within Facilities Management Strong technical knowledge of building services and compliance requirements Ability to manage multiple contracts and prioritise workloads effectively Excellent communication and leadership skillsWhat’s in it for you? Competitive salary and benefits package Opportunity to work with a leading name in property services Career development and progression within a supportive teamApply today and help us deliver exceptional FM services across the M17 region!Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

IT Project Manager – FTC

Location: Leeds

Job Type: IT Support

Application Deadline: 19-12-2025

The VacancyIT Project Manager – Construction – 12 month FTCAre you a dynamic and experienced Project Manager looking to make an impact in IT within the construction industry? We are seeking a skilled professional to join our IT Construction Team, where you’ll play a pivotal role in delivering innovative IT projects that drive business transformation.As an IT Project Manager, you’ll oversee the planning, execution, and delivery of projects across the Construction Group. You will establish project structures, lead diverse teams, manage risks, and ensure project outputs meet agreed-upon timelines, budgets, and quality standards.This is a fantastic opportunity to combine your project management expertise, IT knowledge, and business acumen to drive successful project outcomes while working with a wide range of internal and external stakeholders.Job Role Project Planning & Delivery: Define and agree on project scope, deliverables, timelines, and cost criteria to ensure alignment with business goals. Develop project structures, roles, and teams for efficient delivery. Monitoring & Reporting: Plan, manage, and track project progress, ensuring outputs are delivered on time, within budget, and to the required quality standards. Produce regular reports to keep stakeholders informed and ensure governance compliance. Stakeholder Engagement: Build and maintain strong relationships with internal teams and external stakeholders to achieve project objectives. Clarify business needs and ensure teams are prepared and resourced for change implementation. Risk & Issue Management: Identify, assess, and manage risks and issues effectively, taking a proactive approach to problem resolution. Team Leadership: Lead, guide, and coach project teams to deliver high-quality work that aligns with the project plan and business requirements. Experience Project Management Expertise: Proven experience managing projects using both Waterfall and Agile methodologies. Deep understanding of project management principles and best practices. A track record of delivering diverse technical and business solutions across varying scales. Organisational Skills: Exceptional ability to manage conflicting demands, maintain attention to detail, and juggle multiple priorities effectively. Technical & Analytical Skills: Knowledge of Microsoft Project to an intermediate level. Experience in Business Analysis as part of a broader PM role. Leadership & Communication: Strong stakeholder management skills, able to work across multiple projects and teams. A self-starter who thrives in a fast-paced environment and takes ownership of their projects. Qualifications Essential: Experience as a Project Manager. Certifications such as Prince2 Practitioner, PMI, or MSP. Preferred: Experience in the construction industry is advantageous. Familiarity with managing the full lifecycle of business application projects. .WHAT WE OFFER Competitive salary & bonus Flexible working – this role will be based in the Leeds office two days a week. Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.To learn more about the checks included in this process, please click on the following link: National Security Vetting


Get in touch

To get in touch with us, simply fill in the form below and we’ll get right back to you.