Customer
Your pathway to success.
At Wates, we know customer service is essential to all our client relationships, both internally and externally.

About the programme
We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.
As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.
In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.
Careers
Want to be part of our team? Become part of the Wates story.
Search our latest vacancies to find the perfect role for you.
Lead Data Analyst
Location: Leatherhead
Job Type: Financial
Application Deadline: 03-12-2025
Lead Data Analyst We are seeking a highly skilled Lead Data Analyst to join our growing Data & Analytics team. This is a technical leadership role focused on delivering robust analytics solutions and ensuring development standards are upheld. You will act as the key link between business requirements and technical execution, enabling data-driven decision-making across the organisation. Key Responsibilities Technical Data Engineering & Modelling Transform raw, complex datasets into structured, high-quality data models within Azure and Power BI. Deep knowledge of deployment processes and components of implementation: Architecture, DevOps and Pipelines. Design and implement complex modelling concepts/semantic models (e.g., many-to-many joins, filtering considerations) with requirements traceability. Ensure SQL development code is intuitive, and performance is considered at all stages. Create calculated measures using DAX, ensuring scalability and performance. Develop dashboards and curated datasets for business consumption, aligned with Data Governance standards and best practice User Experience. Where standards do not exist, lead their creation and implementation. Team Leadership & Process Implement a robust Peer Review and Pull Request approach: mentor team members and uphold secure development protocols. Ensure adherence to agreed standards and best practice regarding performance and maintenance. Where no policy exists, develop protocols. Oversee the full development life cycle: design, testing, deployment, documentation, and user sign-off. Embed Agile principles, ensuring technical detail meets the ‘REFINED’ standard. Challenge requirements and guide process improvements. Skills Development & Training Create and deliver training materials for team members and business units, promoting upskilling and a data-driven culture. Support & Incident Management Manage the ServiceNow queue for in-life data support, ensuring timely and accurate resolution of issues within SLA, while keeping stakeholders informed. Requirements Knowledge & Experience Proven ability to engineer and transform raw data into optimised data models within Azure and Power BI. Strong background in data analysis, modelling, and visualisation. Expert in DAX, SQL, Python, and data notebooks (Jupyter or Azure Synapse). Proficient in Power BI, Azure Data Lake, and data modelling best practices. Experience managing data projects and stakeholder expectations. Experience developing processes and protocols around standards and governance. Technical Skills Power BI (including Power BI Aggregates) & DAX / DAX Studio Azure Synapse or Jupyter Notebooks Vertipaq Analyser Microsoft Data Lake SQL & Python (or similar) Qualifications Degree required, preferably in Information Technology, Computer Science, Data Analytics, or a related field Hybrid (minimum 2 days in office per week) What We Offer Competitive salary Flexible working Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including Private Medical, Pension (8% employer contribution), Health and Wellness programme, 26 days holiday + bank holidays and much more… Excellent range of learning and development activity to support your career progression Industry-leading family leave benefits including 26 weeks fully paid maternity and 12 weeks fully paid paternity Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
Resident Engineer
Location: London
Job Type: Engineering
Application Deadline: 10-12-2025
Resident Engineer – LondonClient: JLL Are you an experienced engineer looking for a role where you can make a real impact? WPS s is seeking a Resident Engineer to join our team, working on-site with our prestigious client, JLL, in London.About the RoleAs a Resident Engineer, you will be the first point of contact for all technical and maintenance matters on-site. Your responsibilities will include: Delivering planned and reactive maintenance services to ensure building systems operate efficiently. Diagnosing and resolving technical issues promptly to maintain compliance and client satisfaction. Coordinating with contractors and suppliers for specialist works. Maintaining accurate records and reporting on building performance.What We’re Looking For Proven experience in a similar engineering role within commercial property or facilities management. Strong knowledge of building services (electrical, mechanical, HVAC). Excellent problem-solving skills and ability to work independently. Relevant qualifications (e.g., City & Guilds, NVQ, or equivalent).Why Join Wates?At Wates, we value our people and offer: Competitive salary and benefits package. Opportunities for career development and training. A supportive team environment with a focus on excellence and innovation.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
Resident Engineer
Location: Bromley
Job Type: Engineering
Application Deadline: 10-12-2025
Join WPS: Resident Engineer Opportunity in LondonLocation: Bromley, Kent Are you a skilled Mechanical or Electrical Engineer looking for a role where you can make a real impact? We are seeking a Resident Engineer to join our team, working on-site with our prestigious client, JLL.Your mission: deliver exceptional planned preventative maintenance (PPM) and reactive works on building plant, equipment, and systems—while responding swiftly to engineering emergencies to keep operations running smoothly.About the RoleAs a Resident Engineer, you’ll be the go-to technical expert on-site. Your responsibilities include: Performing PPM and reactive maintenance to ensure optimal building performance. Responding quickly and effectively to engineering issues and emergencies. Preparing detailed Method Statements and Risk Assessments for all tasks. Supervising subcontractors to maintain high standards of work. Recording all tasks accurately and ensuring weekly client sign-off. Upholding health and safety excellence and compliance with company policies.This is a primarily single-site role, with occasional work at other locations.What We’re Looking For Mechanical or Electrical engineering experience in building services or facilities management. Strong communication skills and a customer-focused approach. Ability to multitask, meet deadlines, and work collaboratively under pressure. Relevant qualifications (City & Guilds, NVQ, or equivalent).What We Offer Competitive salary. Travel expenses covered for work at other sites (subject to HMRC advisory rates). Extensive benefits including Private Medical, Pension (5% employer contribution), Health & Wellness programme, 22 days holiday + bank holidays, and more. Excellent learning and development opportunities to support your career progression. Industry-leading family leave benefits: 26 weeks fully paid maternity and 8 weeks fully paid paternity.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
Electrician
Location: Croydon
Job Type: Trades and Labour
Application Deadline: 09-12-2025
🔧 Electrician Opportunity – Join the WPS Team! ⚡Location: Croydon & Surrounding AreasDivision: Responsive Maintenance – Social Housing ContractWe’re looking for a skilled and qualified Electrician to join our dedicated team at Wates. Based out of our Croydon office, you’ll be working across the surrounding areas, delivering high-quality maintenance and repair services in void properties.🔍 What You’ll Be Doing: Full electrical testing and production of EICRs Fault finding and rectification Installation of fans, including core drilling where required Replacing and cleaning accessories as needed PAT testing of appliances and tools Delivering a first-time fix approach with excellent customer service Working safely and in line with Health & Safety and safeguarding standards Collaborating with other trades to complete repairs Completing job records and material usage via PDA✅ What You’ll Need: Full NVQ Level 3 in Electrical Installation Inspection & Testing qualifications (2391 or equivalent) 18th Edition Wiring Regulations A full UK driving licence💡 What We’re Looking For:A confident and experienced Electrician who can manage their own workload, deliver small projects and repairs, and ideally has experience in the housing maintenance sector. You’ll be proactive, reliable, and committed to delivering top-tier workmanship.If you're ready to make a difference in social housing and work with a supportive team, apply today and power up your career with Wates! ⚡Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
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