Customer
Services
Apprenticeships

Customer
Services
Apprenticeships

Your pathway to success.

At Wates, we know customer service is essential to all our client relationships, both internally and externally.

Customer
Services
Apprenticeships

About the programme

We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.

As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.

In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.

Careers

Want to be part of our team? Become part of the Wates story.

Search our latest vacancies to find the perfect role for you.

Assistant Quantity Surveyor

Location: Birmingham

Job Type: Commercial

Application Deadline: 26-03-2026

⭐ Assistant Quantity Surveyor 📍 West Midlands🏢 WPSWe’re looking for an Assistant Quantity Surveyor to join our WPS team in the West Midlands — supporting our Site and Project Surveyors across pre‑ and post‑contract activities, commercial functions and contract reporting. If you’re eager to grow your commercial career and love working as part of a supportive team, this role is for you! 💼✨What you’ll be doing 💡 🔐 Carry out regular site safety samples and build confidence reviewing subcontractor safety checks. 👥 Take ownership of your PDRs, training, and personal development. 🎯 Review objectives with your line manager and keep your action plans up to date. 📏 Complete on‑site measurements/take‑offs and maintain accurate commercial records. 🧾 Support with valuation, cost tracking, day works, and understanding contract obligations. 🤝 Communicate professionally with customers and colleagues, helping us deliver a great Wates experience. 📊 Learn how our commercial processes and M&V cycles work to support monthly CVRs.What we’re looking for 🌱 🎓 Working towards or already holding an industry‑accredited construction/commercial degree. 📚 Basic knowledge of construction methods, measurement & valuation, cost control, contract records and procurement. 🤝 Strong interpersonal skills with the ability to build relationships across site, supply chain and PQS/design teams. 📈 A genuine interest in developing commercial skills and growing within WPS.Why join WPS?At Wates, people are at the heart of what we do. You’ll join a friendly, community‑minded business with real opportunities to learn, grow and shape your career. 🌟📩 Apply todayReady to take the next step? Apply today and help us deliver a safe, efficient and customer‑first repairs service. ✉️🔗

Commercial Administrator

Location: Birmingham

Job Type: Clerical & Administration

Application Deadline: 26-03-2026

⭐ Commercial Administrator 📍 West Midlands🏢 WPSWe’re looking for a proactive and detail‑driven Commercial Administrator to join our WPS team in the West Midlands! If you love organisation, accuracy and being the go‑to support for a busy commercial function, this role is a great fit. 💼✨What you’ll be doing 📋You’ll play a key part in keeping our commercial processes running smoothly, including: 🧾 Inputting schedule of rate items into the client system 📤 Producing & sending subcontractor pre‑works schedules of rates 🧠 Preparing scoping and pricing documents for checking 🔄 Inputting variations into the client system ✔️ Checking & processing subcontractor applications 💸 Releasing pre‑agreed invoices within our financial system (COINS) 🔍 Tracking & resolving post‑inspection queries 📥 Coding new orders from booking sheets, photos & subcontractor invoices before passing to the QS 🧮 Creating client invoices and liaising with their payroll team to ensure timely paymentWhat we’re looking for 🌟 Someone who is organised, accurate and confident using systems A great communicator who can build good working relationships A team player who enjoys supporting others and maintaining smooth processesWhy join WPS?You’ll be part of a supportive, friendly and growing team where your work genuinely makes a difference. At Wates, we care about people, development and giving you the tools to succeed. 🌱💙📩 Apply todayReady to take the next step? Apply today and help us deliver a safe, efficient and customer‑first repairs service. ✉️🔗

Company Secretariat Assistant

Location: Leatherhead

Job Type: Clerical & Administration

Application Deadline: 12-03-2026

Company Secretariat AssistantAbout the RoleAs a Company Secretarial Assistant / Administrator, you’ll play a key part in supporting the smooth operation of our governance processes. You’ll provide essential administrative and statutory compliance support across board and committee activities, ensuring documentation, filings and records are delivered to the highest standard.This is an excellent opportunity for someone with governance, legal or administrative experience who is eager to develop professionally—especially those working towards (or interested in) ICSA/CGI qualifications.Key ResponsibilitiesYou will support the Company Secretariat team with a variety of governance and administrative tasks, including: Attending committee meetings, providing note‑taking support and tracking follow‑up actions. Coordinating meeting logistics and distributing papers and documentation. Drafting statutory Board minutes and assisting with written resolutions. Maintaining accurate governance records and ensuring compliance with internal standards. Preparing and submitting Companies House filings, including confirmation statements and other statutory returns. Responding to Know Your Client (KYC) and compliance-related enquiries from internal and external stakeholders. Assisting with preparation and management of Powers of Attorney in line with Group Delegated Authorities.Who You’ll Work WithYou’ll collaborate closely with: The Group Company Secretary, Assistant Company Secretary, and wider Company Secretariat team. Board members, committee chairs and their EAs. Legal and Compliance teams to ensure accurate governance documentation and responses. External stakeholders including Companies House, legal advisers and compliance organisations.About YouWe’re looking for someone who brings professionalism, accuracy and a proactive mindset to their work. Ideally, you will have:Knowledge & Experience Experience in a governance, legal or administrative function (preferred).Qualifications Working towards or holding ICSA/CGI qualification (preferred but not essential). Willingness to undertake further professional development.Skills Exceptional attention to detail and accuracy. Strong communication and interpersonal skills. Ability to manage multiple priorities effectively. Confident working independently and as part of a team.WHAT WE OFFER  Competitive salary & bonus   Flexible working - this role will be based in the Leatherhead / London Travel covered to any of our sites (subject to HMRC advisory rates)   Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more…   Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.   Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Divisional Commercial Manager

Location: Birmingham

Job Type: Commercial

Application Deadline: 26-03-2026

About the RoleWe are seeking an experienced Divisional Commercial Manager to lead the commercial function on a high‑profile responsive social housing contract across the West Midlands. This senior role will have full commercial responsibility for multiple workstreams, including kitchens, bathrooms, roofing and heating, ensuring financial performance, compliance, and strong commercial governance across the division.You will play a key role in supporting operational teams, managing and developing commercial staff, and driving value and performance across a fast‑paced, high‑volume responsive works environment.Key Responsibilities Full commercial management of a large, high‑profile responsive social housing contract Overseeing multiple workstreams including kitchens, bathrooms, roofing and heating Leading, managing and developing the commercial team across the division Managing cost control, valuations, applications for payment and final accounts Ensuring accurate forecasting, budgeting and financial reporting Working closely with operational and client teams to drive performance and margin Managing subcontractor procurement, payments and commercial compliance Identifying and mitigating commercial risks and opportunities Ensuring contract adherence and best practice commercial governanceAbout You Proven experience as a Commercial Manager or Senior Quantity Surveyor within responsive social housing works Strong background managing multiple workstreams in a high‑volume environment Demonstrable experience leading and managing commercial teams Excellent knowledge of social housing contracts and commercial frameworks Commercially astute with strong financial and analytical skills Confident stakeholder manager, able to work with clients, internal teams and supply chain Willing to travel across the West Midlands to sites and offices as requiredWhat We Offer Opportunity to lead the commercial delivery of a high‑profile social housing contract Senior leadership role with real influence across the division Long‑term, stable workload within responsive housing maintenance Competitive salary and benefits package Career progression within a growing and well‑established organisationThis role would suit a commercially driven leader with strong experience in responsive social housing, looking to take ownership of a major contract and lead a high‑performing commercial team.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting


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