Peabody | Wates

Wates Living Space has delivered day to day responsive repairs, fire safety works and planned maintenance services for the Housing Association Peabody, since June 2017.

In early 2019, WLS secured a new four-year framework contract with Peabody for responsive repairs and specialist works, covering a wider geographical and specialist remit across London.

With a total expected contract value of more than £25m, the work will involve more than 30,000 annual repairs, electrical repairs and upgrades, passive fire protection works, door replacements, gas heating and hot water installations, daily repairs and compartmentation.

As with all responsive repairs, most of these works will be delivered by a directly-employed workforce, with the rest fulfilled by specialist subcontractor SMEs. Technical innovation in service delivery was one of many key drivers of this procurement and Living Space will be working with Peabody to deliver a high-quality, future-proofed, innovative service that improves resident satisfaction.

As part of the service delivery, WLS has implemented its upgraded maintenance system to ensure Peabody gets an effective, efficient and customer focused service through end-to-end works management, including real time communication, data capture and smart reporting and analysis. WLS is also supporting Peabody’s digital modernisation programme and has created a Digital Roadmap to guide future innovations.

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