Customer
Your pathway to success.
At Wates, we know customer service is essential to all our client relationships, both internally and externally.

About the programme
We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.
As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.
In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.
Careers
Want to be part of our team? Become part of the Wates story.
Search our latest vacancies to find the perfect role for you.

Project Delivery Lead FM
Location: Milton Keynes
Job Type: Engineering
Application Deadline: 06-10-2025
PROJECT DELIVERY LEAD Wates have terrific opportunity for a Project Delivery Lead to join our team covering London and the South East and the need to on occasions support with other projects across the UK. ABOUT THE ROLE As the Project Delivery Lead you will work with the FM Project Manager and commercial team, and the wider Wates FM business to deliver projects of differing in value and complexity, ensuring projects are delivered to the highest possible standards of safety and quality and compliance to our Wates Operating standards. We are looking for a Project Delivery Lead with strong demonstrable experience of leading a team with history of successful delivery of projects up to £2m in value. Sound understanding of construction phase H&S, Business-Critical systems, and Change Management Procedures with SMSTS, First AID, Membership to the Institute of Safety and Health (IOSH) or equivalent, NVQ Level 2-3 in Electrical or Mechanical Discipline. To be successful in the role you will have strong interpersonal, problem solving and site management skills, be someone who can demonstrate the ability to plan, monitor & manage the business functions and project delivery whilst aligning the delivery of the overall business strategy. Some of the other Key Accountabilities as Project Delivery Lead include: Own and lead all aspects of the project like planning, monitoring, coordination, controlling processes, summarising progress of the project and setting deadlines for completion of the project. Produce project documentation & feasibility to completion in line with Wates FM and Clients requirement and agree documentation format with Client Account Representative and support services function. Undertake regular project progress update and collaborate closely with the operational team for any change management requirements like plant down time etc. Defining acceptance criteria or collaborating with specialists to define acceptance criteria for project deliverables and works towards achieving stakeholder acceptance of deliverables. Lead regular client meetings with project progress status and updates. WHAT WE OFFER Competitive salary Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
Senior Quantity Surveyor
Location: North West
Job Type: Commercial
Application Deadline: 06-10-2025
Are you a forward-thinking Surveyor with a passion for challenging the norm and driving innovation in the construction industry? Wates invites you to become part of our team, where we deliver high-profile, technically complex projects across multiple sectors. This is your opportunity to make a real impact, elevate your career, and work on groundbreaking projects with a supportive and diverse team.Why Choose Wates?At Wates, we reimagine places for people to thrive. We’re not just offering a job; we’re offering a platform for you to bring fresh ideas, redefine standards, and grow within a company that values talent and ambition. Our inclusive environment encourages collaboration and innovation, ensuring that your contributions will shape the future of construction.What You’ll Do:As a Senior Quantity Surveyor at Wates, you will play a pivotal role in the success of our projects by leading the commercial aspects and ensuring their seamless execution. Your responsibilities will include: Leadership & Strategy: Managing the project’s commercial team and taking accountability for all pre- and post-contract strategies, commercial functions, and contract reporting. Value Creation: Collaborating with clients and industry experts to deliver added value, ensure compliance, and uphold best practices while driving commercial viability. Key Deliverables: Oversee procurement strategies, sub-contract orders, and supply chain management. Handle measurements, valuations, contractual notices, and change valuations. Complete and submit monthly cost reports, progress updates, and both internal and external tender strategies. Financial Oversight: Maintain positive project cash flow through upstream/downstream valuations and deliver accurate final accounts for main and sub-contracts. What’s in It for You? · Competitive salary & profit share scheme · Flexible working · Car Allowance / Company Car (subject to Role/Grade) · Travel covered to any of our sites (subject to HMRC advisory rates) · Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… · Excellent range of learning and development activity to support your career progression. · Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. Ready to Build the Future?If you’re ready to redefine what’s possible in construction and take your career to the next level, we want to hear from you. Join Wates, and together, let’s create tomorrow.Apply Now to Make Your Mark!To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all of the skills listed, many of them may be transferable to other roles within the WATES Group.If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible.As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting#QS
Electrician
Location: Redditch
Job Type: Trades and Labour
Application Deadline: 03-10-2025
WPS Responsive is looking for a qualified and reliable Electrician to join our team supporting social housing properties across Redditch. If you’re passionate about delivering safe, high-quality electrical work to tenants and communities, we’d love to hear from you.🔍 Key Responsibilities: Carry out electrical repairs, maintenance, and installations in occupied and void social housing properties. Respond to reactive call-outs and scheduled works, ensuring minimal disruption to residents. Diagnose faults and provide effective solutions in line with safety regulations. Maintain accurate records of work completed and materials used. Communicate professionally with tenants, housing officers, and team members.✅ Essential Qualifications: City & Guilds 2301 (or equivalent) Level 3 NVQ Diploma in Electrical Installations 18th Edition Wiring Regulations (BS 7671) Experience working in social housing or domestic environments. Full UK driving licence.💼 What We Offer: Competitive salary Company vehicle and fuel card Uniform and PPE provided Ongoing training and development Supportive team culture and career progressionJoin WPS Responsive and help us keep homes safe, warm, and well-maintained for our communities.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
Project Administrator
Location: Tamworth
Job Type: Clerical & Administration
Application Deadline: 03-10-2025
Social Housing & Retrofit Works📍 Location: Tamworth Office🕒 Hours: Monday to Friday, 8:00 AM – 5:00 PMWe are looking for a highly organised Project Administrator to support our social housing projects, including planned and retrofit works. This is a full-time office-based role in Tamworth, ideal for someone who thrives in a fast-paced environment and enjoys working closely with site teams and clients.🔧 Key Responsibilities: Maintain and update project trackers and team inboxes Liaise with site teams to ensure smooth day-to-day operations Manage and update SharePoint activities Handle client calls and assist with project communications Provide general administrative support across multiple workstreams🏘️ Project Scope: Social housing improvement programmes Retrofit and decarbonisation initiatives Planned works coordination👤 Ideal Candidate: Strong administrative experience (sector background is flexible) Proficient in Excel and comfortable working with data Excellent communication skills and attention to detail Highly organised and able to manage multiple tasks efficientlyGiven the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
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