Customer
Your pathway to success.
At Wates, we know customer service is essential to all our client relationships, both internally and externally.

About the programme
We strive to offer excellent customer service, and we achieve this by ensuring our customer service apprentices have the skills, knowledge, and behaviours to provide this.
As a Customer Service Apprentice at Wates, you will be an ambassador of excellent customer service, from dealing with customer requests to ensuring questions are dealt with.
In addition to your on-the-job training, we will also ensure you receive the support needed to complete a recognised Customer Service Apprenticeship.
Careers
Want to be part of our team? Become part of the Wates story.
Search our latest vacancies to find the perfect role for you.

Foot Mobile Engineer
Location: London
Job Type: Engineering
Application Deadline: 22-07-2025
FOOT MOBILE ENGINEERWates have excellent opportunity for an experienced Mobile Foot Engineer to join the team on our client's offices in Central London.ABOUT THE ROLEThe primary focus of this role will be to conduct planned preventative Mechanically, Electrically, Multi-disciplined, AC biased maintenance and reactive works to the buildings plant, equipment, and systems, as well as respond to site engineering emergencies on behalf of our clients.What is important to us is your natural communication skills to deliver high levels of customer service at all times, your ability to effectively multi-task, work to tight deadlines and problem solve on the job; whilst always promoting health & safety excellence.Having the relevant qualifications and experience for your discipline is essential for your success in this role however, what is most important to us is your effective communication skills which always enable delivery of prominent levels of customer service. You will also be confident is your proven ability to effectively multi-task, work to tight deadlines and problem solve on the job; whilst always promoting health & safety excellence.This is a terrific opportunity to progress your career as part of a talented, diverse, and supportive team.Some of the other Key Accountabilities as Mobile Foot Engineer include: Electrical or Mechanical qualification such as NVQ or City & Guilds. Ensure that Method Statements and Risk Assessments are prepared for all tasks conducted to provide safe working practices. Supervise subcontractors effectively. Record all reactive and PPM tasks accurately and in detail using report sheets and ensure signed by the client weekly. Ensure compliance with all Company policies and procedures. Good knowledge of a plant room and day to day building maintenanceWHAT WE OFFER Competitive salary Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/*Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
Project Director
Location: Devizes
Job Type: Operational
Application Deadline: 22-07-2025
Wates are looking for a Project Director to join our Southern Construction team on an exciting high profile project in Devizes.If you are Project Director with proven technical skills looking for an opportunity to challenge the norm, bring fresh new ideas and elevate yourself within the industry then join us and help to create tomorrow together.This is a great opportunity to progress your career as part of a talented, diverse, and supportive team.ABOUT THE ROLEOur Project Directors are a valuable part of our business, the focus of this role will be to provide visible leadership, insight, direction and foresight in the safe and profitable delivery of schemes, while also providing excellent customer satisfaction and successfully develop a team.As our Project Director you will: Lead the project team and manage the supply chain to deliver projects to time, cost and quality targets and standards Ensure safety targets and standards are maintained by understanding what safety excellence looks like Foster a continuous improvement culture by actively seeking input from all members of the project team and encouraging them to implement safety improvements Lead, manage and deliver operational excellence and efficiency through appropriate use of leadership indicator health check reviews through the Bid, Pre-construction and Construction phases of the projectWHAT WE OFFER Competitive salary & profit share scheme Flexible working Car Allowance / Company Car (subject to Role/Grade) Travel covered to any of our sites (subject to HMRC advisory rates) Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.To learn more about the checks included in this process, please click on the following link: National Security Vetting
Section Manager
Location: Thetford
Job Type: Operational
Application Deadline: 22-07-2025
Wates are looking for a Section Manager to join our construction team, focussing on high profile, technically complex projects across multiple sectors.If you are passionate about the operational aspects of Construction and are looking for an opportunity to challenge the norm, bring fresh new ideas and elevate yourself within the industry then join us and help to create tomorrow together.This is a great opportunity to progress your career as part of a talented, diverse, and supportive team.ABOUT THE ROLEOur Section Managers are a valuable part of our business, playing a key role ensuring the delivery of the project is achieved within time, budget and to the highest quality.As our Section Manager you will:· Keep and maintain records, for area of responsibility i.e. Labour Returns, Daily Diaries, Cube Results, As Built Programmes, and Weekly Project Report.· Be accountable for the planning, managing and safe delivery of works· Be familiar with the Construction Phase Plan and ensure that the works in the section/subcontract package comply with the plan, with approved Risk Assessments and Method statements suitable for the task.· Demonstrate understanding of Engineering requirements and the importance of Grid Lines and T.B.M.WHAT WE OFFER· Competitive salary & profit share scheme· Flexible working· Car Allowance / Company Car (subject to Role/Grade)· Travel covered to any of our sites (subject to HMRC advisory rates)· Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more…· Excellent range of learning and development activity to support your career progression.· Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all of the skills listed, many of them may be transferable to other roles within the WATES Group.If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible.As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
Senior Quantity Surveyor
Location: Market Harborough
Job Type: Commercial
Application Deadline: 22-07-2025
Wates are looking for a Senior Surveyor to join our construction team in Leicestershire focussing on high profile, technically complex projects across multiple sectors.If you are passionate about the commercial aspects of Construction and are looking for an opportunity to challenge the norm, bring fresh new ideas and elevate yourself within the industry then join us and help to create tomorrow together.This is a great opportunity to progress your career as part of a talented, diverse, and supportive team.ABOUT THE ROLEOur Senior Surveyors are a valuable part of our business, where they lead the team on a project or cluster of packages having full accountability for the development and implementation of all pre and post contract strategies, commercial functions and contract reporting. Senior Surveyors take the lead; working collaboratively with our customers and industry specialists with a firm focus on added value, compliance, commercial viability, and best practice.As our Senior Surveyor you will:· Manage the project commercial team ensuring all Wates Main Contract obligations are met and process obligations are complete with particular reference to Procurement, Sub-contract orders, Managing Supply Chain, Measurements and Valuations, Contractual Notices and Valuing Change· Complete and submit Monthly Cost Reports, Procurement Strategy Updates and Internal/External Progress Reports alongside developing and implementing internal and external tender stage and delivery strategies· Agree external valuations upstream/downstream to maintain a positive project cashflow and produce and agree main and subcontract final accountsWHAT WE OFFER· Competitive salary & profit share scheme· Flexible working· Car Allowance / Company Car (subject to Role/Grade)· Travel covered to any of our sites (subject to HMRC advisory rates)· Extensive corporate benefits including, Private Medical, Pension 8% employers’ contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more…· Excellent range of learning and development activity to support your career progression.· Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all of the skills listed, many of them may be transferable to other roles within the WATES Group.If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible.As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
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