About Us

Carpenter

The Vacancy🛠️ Carpenter – Walton-on-Thames (Responsive Maintenance)Join the WPS Team – Make a Difference in Social HousingWPS has an exciting opportunity for a Carpenter to join our Responsive Maintenance division, working from our Walton-on-Thames office. You’ll be delivering reactive maintenance services to our valued residents as part of a social housing contract.🔧 What You’ll Be Doing Carrying out carpentry repair and renewal works across various properties. Advising your Supervisor when additional support or materials are needed. Working independently or collaboratively with other operatives. Completing daily work sheets detailing tasks and materials used. Ensuring timely and productive completion of assigned tasks.🚗 Requirements Full UK driving licence is essential. Proven experience in carpentry. Ability to work to high standards of workmanship and productivity. Excellent communication and problem-solving skills. Strong customer service mindset and ability to meet tight deadlines.💬 Why Join WPS? At WPS, we’re committed to building communities and improving lives. You’ll be part of a supportive team that values your skills and helps you grow.Ready to make an impact? Apply now and help us deliver quality maintenance services that truly matter.Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Customer Service Advisor

🌟 Join Our Team as a Customer Service Advisor! 🌟📍 Location: Finsbury Park🏢 Division: Responsive Maintenance – Social Housing ContractWe’re excited to offer an opportunity for a Customer Service Advisor to join our Wates team! You’ll play a key role in leading and supporting our Customer Service team, helping us deliver outstanding service to our residents.🔑 Key Responsibilities: 🚀 Champion continuous improvement to ensure excellent operational delivery and supply chain management 🤝 Build and maintain strong customer relationships 🛠️ Manage complaints effectively, identify trends, and lead service improvements 📅 Lead a team of planners and administrators to maximise productivity and ensure compliance with company policies 📈 Support the Contract Lead in delivering a quality, customer-focused, profitable, and safe business👤 Who We’re Looking For:We’re seeking a Co-ordinator with experience managing scheduling and/or administrative teams in the maintenance sector. You should have advanced skills in Microsoft Excel and Word.✅ What You’ll Bring: Excellent communication skills A passion for delivering high-quality customer service Strong leadership and team development abilities Drive and determination to make a real impactReady to take the next step in your career? 💼 Apply now and help us shape the future of customer service in social housing!Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Disrepair Supervisor

🛠️ Disrepair Supervisor – Walton-on-Thames (Responsive Division)Join the WPS team and make a real impact in our communities!We’re looking for a Disrepair Supervisor to join our Responsive Maintenance division, working out of our Walton-on-Thames office. You’ll be supporting one of our social housing contracts, delivering reactive and some planned maintenance services to our residents.🔑 Key Responsibilities: Ensure high-quality service delivery through effective work scheduling aligned with company procedures, standards, and SLAs. Represent WPS at client and resident performance meetings as requested by the Operations Manager. Manage the responsive repairs function to consistently meet performance targets. Monitor and manage material costs, ensuring compliance with processes and procedures. Oversee quality of work via inspections, KPIs, and customer satisfaction surveys. Lead and develop your team, ensuring optimal staffing levels to meet service demands.✅ What You’ll Need: Full UK driving licence 🚗 SSSTS qualification (minimum requirement) Proven experience in property maintenance or housing disrepair Strong supervision and leadership skills Solid understanding of relevant legislation and social housing regulations Excellent communication skills, with the ability to problem-solve, multitask, and meet tight deadlines💬 Why WPS?At WPS, we’re committed to building communities and careers. Join a team that values quality, teamwork, and continuous improvement.Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Quality Manager

Wates are looking for a Quality Manager to join our team focussing on high profile, technically complex projects across multiple sectors.If you are passionate about Quality with proven technical skills looking for an opportunity to challenge the norm, bring fresh new ideas and elevate yourself within the industry then join us and help to create tomorrow together.This is a great opportunity to progress your career as part of a talented, diverse, and supportive team.ABOUT THE ROLEOur Quality Managers are a valuable part of our business, driving quality outcomes, enhancing buildability and fostering innovation. Quality Managers work collaboratively with our project teams, industry specialists and in-house technical experts to ensure projects are delivered ‘Right First Time’ in accordance with drawings and specification with a firm focus on added value, compliance, commercial viability, and best practice. As our Quality Manager you will: Regularly visit projects to support and develop people’s skills on the practical application of the Operating Framework, Delivering the Promise and quality management. Positively influence Wates team and key supply chain members behaviours so they actively deliver customer satisfaction and strive to reduce mistakes, rework / recalls and defects Undertake a review of works on site to check the quality of installation is in line with specification and drawings and that records have been maintained to the relevant standard. Support projects to resolve any issues which have been identified Carry out compliance reviews (internal audits) in accordance with ISO 19011:2011 on a range of projects, activities and key supply chain members. Provide accurate reports and publish to relevant parties. Ensure corrections are recorded with and closed out by the project team. Review construction practice and actively promote understanding of quality management to help ensure compliance with statutory and client requirementsWHAT WE OFFER Competitive salary & profit share scheme Flexible working Car Allowance / Company Car * Travel covered to any of our sites* Extensive corporate benefits including, Private Medical, Pension 8% employers contribution, Health and Wellness programme, 26 days holidays + bank holidays and much more… One of the best learning and development programmes which is customizable to support your career progression goals. (c.7000 training sessions delivered year to date across the WATES Group) Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity.(*Subject to role…….)To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all of the skills listed, many of them may be transferable to other roles within the WATES Group.If you would like clarity on any of our vacancies or to discuss career opportunities in strict confidence, please contact our In-House Recruitment Team directly via recruitment@wates.co.uk and one of us will get in touch as soon as possible.As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting