Wates appointed to Network Homes’ round-the-clock repairs and maintenance contract | Wates

Wates Living Space Maintenance has been awarded a c. £24m contract to deliver a programme of responsive repairs and voids maintenance on behalf of Network Homes.

The contract, which will run for five years with an optional five-year extension, will see Wates Living Space Maintenance provide an innovative 24/7, 365-days-a-year service for approximately 13,900 homes across 18 London Boroughs and their surrounding counties.

Adding to Wates Living Space Maintenance’s extensive presence in London, the work will be delivered across housing stock within the London Boroughs of Brent, Westminster, Harrow and Barnet.

The Wates Living Space Maintenance team will be co-located within Network Homes’ offices, ensuring a wholly collaborative and open book responsive repairs and voids service.

Throughout the lifetime of the contract, Wates has also made a pledge to utilise its presence across London to positively benefit the communities in which it works. This commitment will include opportunities for training and employment, bolstered by the appointment of local supply chain partners.

Gerry Doherty, Director of Asset Management at Network Homes said:

“Having a top quality responsive repairs service is absolutely essential to helping us achieve our ambition of 90% customer satisfaction. Our appointment of Wates is a major step towards this and I am confident we will keep improving and providing an excellent service to our customers.”

David Morgan, Managing Director, Wates Living Space Maintenance, said:

“Our appointment to deliver this important work on behalf of Network Homes is a huge testament to our reputation as a responsive, reliable and trusted partner to our clients. Wates Living Space Maintenance shares Network Homes’ commitment to continually better our offering to residents, which will be achieved throughout this programme via our innovative round-the-clock service delivery.

We are now focused on mobilising our teams and ensuring that our client’s investment is realised effectively and efficiently, ultimately upholding the quality and comfort that they proudly offer to their customers.”

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