CASE STUDY: The Royal Hospital for Neuro-disability | Wates

Working in partnership with the hospital to provide a flawless M&E facilities management service across the entire estate since October 2015.

5 years
Project duration
170
Patients on site
£32,703
of grants awarded by Wates Giving

Wates FM is an extension of the team at the Royal Hospital for Neuro-Disability (RHN) and has been working in partnership with the hospital to provide a flawless M&E facilities management service across the entire estate since October 2015.

Founded in 1854, the the Royal Hospital for Neuro-Disability is one of the oldest independent hospitals and medical charities in London and provides rehabilitation for people with complex neurological disabilities.

Wates FM places great emphasis on selecting the right people to work on site in this emotionally challenging environment. Our programme of works is centred on providing the most comfortable setting to support the wellbeing of patients, their families and staff. This means that our team is given the flexibility to amend or re-prioritise the services we provide to ensure patients receive the best care possible and that the standards required by the Care Quality Commission are met.

"Not only have you delivered everything promised, but I’m very pleased with the operational delivery. I’ve seen an immediate change in the team’s behaviour to being more open since we appointed Wates. We now all have a ‘one team’ ethic."
Phil Montague
Head of Estates, Royal Hospital for Neuro-Disability

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