Marks and Spencers (M&S) | Wates

Wates Smartspace has been working for Marks & Spencer (M&S) for 20 years, delivering over 1,000 store refurbishment and fit out projectsworth more than £750m across M&S full range of stores, including clothing & home and foodhalls.

Our work spans everything from the installation of signage, the refitting and retrofitting of equipment, to the entire fit-out of new stores. Our experience and long relationship with M&S means we have a unique ability to deliver end-to-end fit-out services across its whole portfolio.

M&S
Client
£550m
Value
1,000
Projects
Over 20 years
Contract duration

Overview

Since 2014, Wates Smartspace has delivered more than 50 projects, through the retailer’s Foodhall Framework. Each unique in their requirements, the smooth delivery of these projects has been made possible by our team’s understanding of M&S’s business model, it’s operational needs and desired aesthetic. We understand our customer’s brand and this insight, along with our expertise in providing fit-out solutions of unrivalled quality, enables us to deliver exceptional projects every time.

Customer benefits:

  • Provide a full turnkey service,
  • Engage in early feasibility studies
  • Lead detailed design processes.
  • Provide value engineering and buildability advice alongside a host of contracting services, including new build, refurbishment and fit-out.
ms-chilled-drink
M&S Straiton

We are no stranger to challenges and this is where the longevity of our relationship comes into its own. We have over 15 years’ experience in leading design negotiations with landlords and developers on behalf of M&S, supporting the business in delivering on its operational targets by arranging building occupancy. This early engagement, in addition to our close network of local supply chain partners, ensures that we deliver cost certainty and value for money.

M&S Straiton

In November 2020, Wates Smartspace completed a £2m fit-out of M&S Straiton Simply Food, a new foodhall in Midlothian, Scotland.  Completed in just two years, M&S Straiton is an exemplary model of the breadth of our services to M&S and the solutions our team can deliver.

From the outset we undertook shell design for a previously occupied retail unit, a process that was managed by two colleagues who work exclusively on the shell negotiations and preliminary design stage on the M&S account. This early engagement gave us a valuable opportunity to lead on the feasibility studies and liaise with the landlord  to foresee and overcome challenges.

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M&S Straiton

Partnership working

It also allowed our team to be involved in the design process, giving us the opportunity to scrutinise feasibility and ensure that M&S’s objectives could be met within their budget.

  • Six-week detailed design process.
  • Fast-tracked 13-week fit-out programme ready to open in time for Christmas trading.
  • The design concepts used in the project aim to enhance – customers’ shopping experience, with illuminated signage, bespoke wall finishes, new fridge cases and local wall messages included among the design features.

Agility

Our teams’ ability to anticipate challenges, and respond quickly to find solutions has been key to success of M&S Straiton. In 2020,  like so many businesses, M&S  needed to adapt to ensure its retail environments were COVID-secure. The increasing need for digital services and ‘click and collect’ provision resulted in design changes at M&S Straiton, which were completed efficiently without a compromise to the project timeline or budget.

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