wates living space
Reshaping tomorrow’s affordable communities
Wates Living Space is dedicated to developing and maintaining affordable housing. A national business with a local approach, we work as a partner to deliver effective and innovative solutions that support the country’s need for more homes and better homes.
We make a real and lasting difference in the communities in which we work and are the recognised industry leader in CSR, evidenced by our many programmes and awards. The real evidence however is the voice of the people in the communities in which we work.
Expert in maintenance and energy services
Wates Living Space is well known for its housing supply and less so for its maintenance and energy services, but still it provides planned and responsive maintenance and energy services for 131 LAs, Housing Associations and Registered Landlords across the UK.
A tailored service, responding to evolving client and market need
We know that we wouldn’t be able to provide an excellent service if we took a ‘one size fits all’ approach, and indeed no two clients (in our experience) have ever had similar needs or expectations.
We pride ourselves on our flexibility in responding to our clients’ evolving needs. Our close and ongoing involvement with TPAS, CIH, UKCG and Business in the Community help us tailor these services to the ever changing housing and maintenance landscape.
Trusted by clients, residents and communities
Independent research shows that we have (by a significant margin) the best unprompted client and tenant satisfaction scores, and our strong client retention further proves this. One reason for this might be that we incentivise our operatives as much as by quality as by productivity.
Furthermore, for every £1 we spend on our maintenance projects, up to 70p is reinvested back into the local economies in which we work.
A bold claim but one verified by Business in the Community – we’re sure you’d expect nothing less of a family business dedicated to working with communities, developing infrastructures and helping to provide opportunities for local employment.