Administrator

The Vacancy

🌟 Administrator – Enfield

Are you an organised, proactive, and detail-focused administrator looking to join a fast-paced team?
We’re looking for an Administrator to support our Helpdesk operations and ensure the smooth running of customer service activity across our specialist division.

⭐ About the Role

As an Administrator, you’ll play a key part in the efficient day-to-day running of our helpdesk. You’ll liaise with clients, support contracts managers and supervisors, and ensure that job information, documentation, and reporting are accurate and up to date.
This position is based in Enfield.

🔧 Key Responsibilities

Daily Tasks

• Raising work orders via phone and email, ensuring accurate input into internal systems
• Allocating daily and emergency jobs to operatives and subcontractors
• Arranging site appointments and handling out-of-hours call-outs where needed
• Processing timesheets, updating spreadsheets, and ensuring job numbers are correct
• Maintaining job records, paperwork, photos, and updating job statuses
• Checking system reports and updating trackers
• Handling client queries and providing updates across all contracts
• Managing lone worker check-ins and maintaining associated logs
• Uploading documents to client systems to support invoicing
• Electronic filing, archiving, and completing general admin tasks as requested
• Keeping client portals updated

Weekly / Monthly Tasks

• Creating weekly WIP (Work in Progress) reports
• Ensuring compliance sheets are collated from managers, supervisors, and operatives
• Analysing job details and challenging incomplete or inaccurate information

🤝 Communication

You’ll work closely with:

• Contract Managers
• Supervisors
• Operatives
• The Customer Service Manager

Clear communication is essential, as you’ll coordinate activities across all contracts within the division.

🧾 What We’re Looking For

Knowledge & Experience

• Previous experience in a similar administrative or helpdesk role

Skills

• Strong administrative and organisational ability
• Computer literacy, especially in Microsoft Word & Excel
• Ability to learn and use internal IT systems effectively

Behaviours

• Professionalism aligned with company values
• Accuracy and attention to detail
• Proactive approach and willingness to challenge incomplete information

💼 Why Join Us?

• Supportive team
• Fast-paced environment with variety in daily tasks
• Opportunity to develop operational and customer service skills within a respected division

Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.