Account Manager

The Vacancy

Account Manager

Location: North West / Midlands
Contract Type: Full-time, Permanent

About the Role

We are seeking an experienced Account Manager to join our Facilities Management team within WPS. This is an exciting opportunity to oversee a mixed portfolio of clients within the Managing Agent sector, providing exceptional service delivery while driving commercial performance and organic growth across established contracts.

This role is ideal for someone who thrives on building strong client relationships, delivering operational excellence, and proactively identifying new business opportunities.

Key Responsibilities

• Manage a varied FM client portfolio across the North West and Midlands, ensuring high-quality service delivery and contract compliance.
• Act as the primary point of contact for Managing Agent clients, fostering strong and trusted relationships.
• Drive work winning and organic growth, identifying opportunities to expand services within existing accounts.
• Oversee contract performance, budgets, forecasting, and KPI achievement.
• Collaborate with operational teams to ensure safe, efficient and customer-focused delivery.
• Prepare and present monthly account reviews, performance updates, and growth proposals.
• Lead on contract improvements, mobilisation of additional works, and continuous service enhancement.

About You

We’re looking for someone who brings:

• Experience working with Managing Agents (preferred but not essential).
• A strong track record of growing and developing FM contracts.
• Excellent communication, negotiation, and relationship-building skills.
• Commercial awareness with the ability to identify and convert opportunities.
• Proven experience managing multi-site or mixed FM portfolios.
• A proactive, solutions-focused mindset and a passion for delivering outstanding customer outcomes.

Why Join Us?

• Opportunity to shape and grow a strategic FM portfolio.
• Work within an established, collaborative, and respected business unit.
• Supportive leadership with a strong focus on career development.
• Competitive salary and benefits package.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.