Housing & Property Maintenance

Working with local authorities and the community to provide first class housing maintenance services

A leading provider of planned and responsive social housing maintenance services.

We work with more than 60 social housing providers, from local authorities to housing associations. We work in partnership with our customers, ensuring that we care about the things that matter most to them – efficiency, value for money and high quality.

8,500

homes we’ve completed – or are in the process of retrofitting – in the last four years (2024)

£200m

of decarbonisation work (2024)

60+

social housing providers we’re working with

200 +

tower blocks now fire safety compliant

We provide communities with outstanding housing maintenance and customer service.

Committed to local communities

We’re passionate about delivering outstanding customer service to our local authority and housing association partners, as well as to their residents.

Our resident liaison officers’ local knowledge ensures that residents’ needs are put first, making sure we build real relationships in the communities we work in. 

Providing planned and responsive maintenance services to local authorities as well as safety and peace of mind for residents

Planned and responsive property maintenance

We’re the leading provider of planned, responsive, customer-focused property maintenance services within the UK social housing sector.

Safety and peace of mind are at the heart of what we do.

From surveying, through to customer consultation, programme management, site delivery and compliance, we’ve got you covered. You can count on us to deliver from start to finish. 

We deliver high quality home repairs and use the latest mobile technology and best practice to do the job quickly, efficiently and safely. 

Experts in retrofitting existing social housing stock for a zero carbon future.

Net zero carbon future

We are experts in zero carbon retrofitting for social housing, guiding our customers every step of the way. Through our net zero carbon retrofit service, Wates Retrofit, we’re working with housing providers to install energy saving measures to homes. This service helps to cut fuel poverty and reduce energy costs. 

We have completed retrofit enhancements at over 3,000 homes so far, supporting residents through these essential works, and driving sizable reductions in their fuel bills.  

Fire safety compliance and equipment installation services

Fire safety and compliance

We are experts in fire safety and equipment installations, as well as mechanical and electrical compliance, and everything in between. This ensures that your properties are up to code and above all, safe. 

Social housing landlords have been trusting us to keep their tenants safe for over a decade by providing compliance solutions across a range of projects, from the simple to the complex.

The Healthier Homes Team tackles issues such as damp and mould in social housing

Healthier homes

Our specialist Healthier Homes Team helps residents tackle issues with their homes such as damp, mould, excessive condensation and structural cracks.

Working to the Housing Health and Safety Rating System, we tackle everything from an emergency repair to a full planned maintenance programme, making housing healthier and safer to live in. 

Innovative integrated asset management solutions

Integrated asset management services

By using state-of-the-art, integrated asset management systems we provide a joined-up service which represents excellent value for money and puts you in control of operations.

OUR PROJECTS

Examples of our work

Wolverhampton Homes

Social Housing Maintenance For Wolverhampton Council

Beginning in April 2013 this 15-year contract involves the delivery of a programme of full maintenance works across Wolverhampton’s stock of approximately 7,000 homes.

Residential
Stonewater

Social Housing Maintenance, Stonewater

Our appointment as maintenance provider for social landlord Stonewater on a 15-year, £105m contract not only shows the standing the company is building in the social housing sector, but also the way that it is prepared to innovate to provide great service to its customers.

Residential

Brent Housing Retrofit Pilot

Exceeding energy performance certificate targets in Brent.

Residential
3

CAREERS IN HOUSING MAINTENANCE

Want to be part of our team?

Scheduler

Location: Ealing

Job Type: Customer Service

Application Deadline: 27-08-2025

We have an opportunity for a Scheduler to join our Wates team within our Responsive Maintenance division. You will be working out of our Ealing office on one of our social housing contracts, delivering planning for our reactive maintenance appointments.Key Accountabilities will include: Schedule works into diaries for up to 20 operatives daily ensuring diaries are full and immediate attention is given to allocate work to operatives when they become free. Check the system for emergencies and manage within a timely manner to ensure targets are meet Respond to telephone variations by seeking approval from duty surveyor so operatives may continue on the site through to completion Provide a high quality service to our client on a face to face basis Working within a team to achieve goals and targets achieving daily targets of a minimum of 60 allocations each day of new ordersWe are looking for you to have relevant experience gained from working in a similar industry and environment.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Scheduler

Location: Milton Keynes

Job Type: Clerical & Administration

Application Deadline: 27-08-2025

Are you organised and great with people? Love being busy and process driven? If so then I have your next role right here:We`re on the look out for a scheduler to join us on a FIXED TERM 12 MONTH MATERNITY COVER contract within our scheduling team in the Milton Keynes area. You will be part of the Wates Living Space Responsive team allocating works to several operative’s daily, ensuring productivity and providing a good customer service to our client and residents. This is an office-based role so ideally you will be commutable to Milton Keynes Key Accountabilities will include: Schedule works into diaries for up to 20 operatives daily ensuring diaries are full and immediate attention is given to allocate work to operatives when they become free. Check the system for emergencies and manage within a timely manner to ensure targets are meet Respond to telephone variations by seeking approval from duty surveyor so operatives may continue the site through to completion Arrange inspections for supervisors Provide a high-quality service to our client on a face-to-face basis Working within a team to achieve goals and targets achieving daily targets of a minimum of 60 allocations each day of new orders We are looking for you to have relevant experience gained from working in a similar industry and environment ie planning, scheduling, logistics. Construction/property services would be ideal but not a must. To be successful in the role you be an excellent communicator with the ability to problem solve, multi task and work to tight deadlines. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Scheduler (Disrepair)

Location: Brixton

Job Type: Customer Service

Application Deadline: 23-08-2025

🌟 We're Hiring: Scheduler – WPS – Brixton​ 🌟📍 Location: Brixton🕒 Type: Full-time 💼 About the Role:Are you a master of organisation and love keeping things running smoothly? 🧩We’re looking for a Scheduler to join our buzzing WPS team in Brixton! You’ll be the go-to person for planning and coordinating our multi-skilled engineers and supply chain, helping us deliver top-notch service every day. 🚀🔑 What You’ll Be Doing: 📅 Planning diaries to keep our workforce productive and efficient 📊 Creating performance reports to track progress and success 📉 Keeping work-in-progress low and on target 📞 Communicating with clients and teams to keep everything flowing 🛠️ Supporting supervisors and site teams with smart scheduling 💡 Spotting areas for improvement and suggesting solutions 📧 Handling customer queries with professionalism and care ⚠️ Ensuring all plans meet health & safety standards🧠 What You’ll Bring: ✅ Strong Excel & IT skills ✅ Great communication – written & verbal ✅ Ability to prioritise and manage your own workload ✅ Commercial awareness & a customer-first mindset ✅ Experience in producing reports and managing diaries ✅ A clean driving licence is a bonus!🌈 Why Join Us? Be part of a supportive, friendly team 🤝 Make a real impact every day 💥 Opportunities to grow and develop 📈 Work in a fast-paced, rewarding environment 🏃‍♀️💨Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Commercial Administrator

Location: Barnsley

Job Type: Commercial

Application Deadline: 26-08-2025

WPS Responsive is seeking a dedicated and detail-oriented Commercial Administrator to join our team at the Barnsley office. This office-based role will support our social housing project, ensuring smooth administrative operations and effective communication across teams.Key Responsibilities- Provide administrative support to the commercial/finance team.- Maintain accurate records and documentation related to the social housing project.- Manage and process full Manual/PDA/variable timesheets process weekly.- Assist in preparing reports, invoices, journals and correspondence.- Liaise with internal departments and external stakeholders.- Monitor project timelines and ensure compliance with company procedures.- Assist in providing accurate documentation audit requests.- Assist in social value events and reports.Requirements- Previous experience in an administrative role, preferably within the housing or construction sector.- Strong organisational and communication skills.- Proficiency in Microsoft Office applications including excel.-Accurate attention to detail with ability to multitask whilst working effectively to deadlines.- Ability to work independently and as part of a team.-Experience in timesheet process would be beneficial but is not essential.What We Offer- Competitive salary.- Supportive team environment.- Opportunities for professional development.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting


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