An increased focus on customer experience with senior promotion
Chey Godfrey has been promoted to Support Services Operations Manager within our facilities management (FM) business to increase the focus on compliance for our growing facilities management customer base.
Chey’s previous position was Assurance Compliance Tool (ACT) Manager, where she developed and oversaw the management of our bespoke tool, which she built from the ground up. ACT provides a central point for customer compliance that ensures quality and efficiency across our contracts.
Joining the senior leadership team of our FM business, Chey will manage the customer experience, ensuring we business delivers on its contractual commitments as well as developing business systems to improve efficiency.
Chey’s remit will include a range of support services, including compliance, Computer Aided FM, contract mobilisation, customer services and safety, health, environment and quality admin processes.
With 20 years of experience in FM, Chey has been with Wates since 2015 and has built a diverse and accomplished career working for both FM providers and on client side.
Starting out in customer service, Chey progressed through help desk and safety administration roles to managing compliance and in 2012 was involved in a six-month rollout of a new compliance system across 900 sites.
My passion is in problem solving and finding a better way to do things, and in facilities management this is really valuable to our customers. When I developed ACT, I had an ambition to create a system where all data and compliance logs could be accessed in four clicks or less. I wanted to simplify things for customers to make their lives easier. In my new role I will ensure that our contracts start on the right track and that high quality and compliance are maintained at every step.”
Support Services Operations Manager, Wates FM
Chey is one of the most experienced, dedicated and valued members of our team and her commitment to always achieving the best for our customers is very important to both our culture and the work we deliver. As our business grows, I am confident that under Chey’s leadership, we will continue to achieve high standards across all of our contracts.”
Managing Director of Wates FM