Contracts Manager

The Vacancy

Here at Wates we have an exciting opportunity for a Contract Manager to join our Wates Property Services team on our Responsive Maintenance contract in the South Derbyshire area. This is a new contract that we are looking to maintain and grow consisting of delivering responsive repairs and specialist works with one of our social housing providers.

The primary focus of this role will be for Repairs & Maintenance services to the contract to achieve target profit, increase of contract turnover whilst ensuring compliance with contractual service standards.

Key Accountabilities will include:

 

• Lead a team of Supervisors, Administrators, Planners and Operatives

• Manage, monitor, review and oversee customer satisfaction across the contract

• Ensure that large multi-trade jobs are booked in by the scheduling team and are checked to clarify what trades and timeframes are required

• Responsible for operatives adhering to the attendance, mobile phone, driving, no smoking and alcohol and drugs policies, ensuring that if the policies and procedures are not followed the appropriate action is taken

• Work closely with Commercial team to identify and rectify Invoicing issues affecting contract P & L margins

• Ensure Health and Safety compliance in adherence with our Wates Operating Framework

We are looking for an experienced Contracts Manager who has worked on large social housing contracts for reactive maintenance.

To be successful in this role you will be an excellent communicator able to influence at all levels, be highly organised and driven to achieve high levels of customer and client satisfaction.

Work for Wates

Wates Group is one of the largest, and most successful family-owned private construction, development, and property services companies in the UK. We are building a place to work where everyone belongs, by one small act of inclusion at a time. We celebrate difference and welcome diversity.

As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.

The Wates Group are committed to three ambitious environmental targets for 2025: Zero Waste, and Zero Carbon, from our operations and Positive Nature Enhancement. Wates are pushing to take a leading role in reducing our industry’s environmental impact.