Administrator

The Vacancy

🌟 Join Liberty as an Administrator! 🌟

📍 West Midlands
🏢 Administrator – Social Housing / Service & Repairs
Full-time, office-based

We’re excited to offer a fantastic opportunity for an organised and proactive Administrator to join Liberty’s Service & Repairs team. You’ll play a vital role in keeping our responsive maintenance service running smoothly — supporting operatives, planners, residents, and internal colleagues to deliver a high‑quality experience throughout the repairs journey.

Experience within service and repairs, maintenance, or responsive works would be highly advantageous and will help you hit the ground running.

🔑 What You’ll Be Doing

In this busy and varied role, you’ll be central to the smooth delivery of our repairs and maintenance service. Your day-to-day responsibilities will include:

• 📅 Planning and managing diaries to ensure repairs are scheduled efficiently
• 📦 Ordering parts and materials, tracking deliveries and ensuring everything is ready for upcoming jobs
• 💷 Updating job costs and maintaining accurate records within internal systems
• 📞 Handling calls and queries from residents, operatives, and internal teams
• 🛠️ Supporting the smooth running of repair jobs by ensuring all details are logged clearly and accurately
• 🤝 Building strong working relationships with residents, suppliers, planners, and field teams
• 📊 Spotting recurring issues to support continuous service improvements
• 📝 Assisting with complaint handling and providing timely updates when needed
• 🔗 Working closely with planners, supervisors, and administrators to keep operations aligned

👤 Who We’re Looking For

This is a great opportunity for someone who enjoys working in a fast-paced environment and loves keeping processes organised.

Essential:

• Experience working in social housing
• Strong background in planning, scheduling, or administration
• Excellent communication and telephone skills
• Confident IT skills and ability to learn internal systems
• Strong organisational skills, with the ability to multitask

Highly Advantageous:

• Experience in Service & Repairs, Maintenance, or Responsive Works
• Knowledge of diary management or workforce planning systems
• Familiarity with ordering parts/materials within an operational service

🎯 Ideal Background

We’d love to hear from you if you’ve previously worked in:

• Social housing
• Service & Repairs / Maintenance
• A busy helpdesk or customer service environment
• Roles involving scheduling, coordination, or operational support

💼 Ready to Make an Impact?

Join Liberty and help deliver a seamless, high-quality repairs service to residents across the West Midlands. If you’re organised, proactive, and passionate about keeping operations running smoothly, we’d love to hear from you.

Apply now and become part of a team that puts people first!

Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.