Administrator

The Vacancy

WPS Responsive is looking for an Administrator to join our team based in Swadlincote. This is an office‑based role supporting the delivery of responsive maintenance services within the social housing sector.

You will provide essential administrative support to the wider operational team, helping ensure the smooth day‑to‑day running of the contract and maintaining accurate records and systems.

Key responsibilities

• Provide general administrative support to the Responsive Maintenance team
• Manage and maintain trackers, spreadsheets, and contract documentation
• Update internal systems and databases accurately and in a timely manner
• Support site teams and management with day‑to‑day administration
• Handle incoming calls, emails, and queries professionally
• Assist with reporting, data input, and document control
• Carry out general office administration duties as required

Essential requirements

• Previous administration experience – essential
• Strong Microsoft Office skills, particularly Excel, Outlook, and Word
• Good organisational skills with strong attention to detail
• Confident communicator, both written and verbal
• Ability to manage workload and prioritise tasks effectively

Desirable experience

• Previous experience working within social housing
• Experience in construction, maintenance, or property services environments

What we offer

• Permanent, stable role within an established responsive maintenance business
• Office‑based role with consistent working hours
• Supportive team environment
• Competitive salary and benefits package
• Opportunity to develop within WPS and the wider Wates Group

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.