Contract Support Administrator

The Vacancy

Contract Support Administrator

Location: Milton Keynes
Contract: Permanent ¦ Full‑time

We are looking for a highly organised and proactive Contract Support Administrator to join our team in Milton Keynes. This role is ideal for someone who thrives in a busy environment, enjoys supporting both operational teams and clients, and takes pride in delivering exceptional customer service and administrative accuracy.

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🗂️ About the Role

As a Contract Support Administrator, you will play a key role in the smooth running of our contracts and day‑to‑day operations. Responsibilities include:

• Providing comprehensive administrative support to the contract and operational teams
• Managing documentation, reports, scheduling, and compliance records
• Liaising with engineers, supervisors, suppliers, and clients to ensure smooth workflows
• Raising purchase orders, processing invoices, and supporting financial reporting
• Ensuring all systems, logs, and contract information are kept accurate and up to date
• Supporting the mobilisation and ongoing management of maintenance and FM contracts
• Coordinating planned and reactive works and updating status information in real time
• Maintaining strong working relationships with internal teams and external partners
• Supporting KPI reporting, governance activities, and contract performance reviews

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🤝 What We’re Looking For

We’d love to hear from candidates who are:

Essential:

• Experienced in administration, ideally within facilities management, engineering, or a service‑led environment
• Highly organised with excellent attention to detail
• Confident with IT systems (Outlook, Excel, Word; CAFM experience beneficial)
• Strong communicators with the ability to build relationships at all levels
• Comfortable working in a fast‑paced environment with shifting priorities
• Customer‑focused with a positive, solution‑driven attitude

Desirable:

• Experience supporting contracts, engineering teams, or FM operations
• Strong numeracy and experience supporting invoicing and financial processes
• Previous use of CAFM, P2P or compliance systems

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🌟 What You’ll Bring

• A proactive, can‑do approach
• Strong teamwork and a supportive attitude
• Ability to manage multiple tasks efficiently
• Commitment to delivering an excellent service

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.