Service Desk Analyst

The Vacancy

✨ Join WPS as a Service Desk Analyst ✨

Are you organised, detail‑driven, and passionate about delivering great technical support?
WPS is looking for a Service Desk Analyst to join our dedicated team of ten Application Support professionals and 1st Line Support specialists. You’ll play a key role in keeping our bespoke applications running smoothly — including Maintain and FLS VISITOUR.

🔧 What You’ll Be Doing

User Account Management

• Set up new user accounts with the correct access permissions
• Process leaver requests, including deactivations and secure data handling

Application Administration

• Carry out routine admin tasks across our bespoke systems
• Help maintain accurate system data, records, and documentation

1st Line Support

• Respond to incoming support tickets — troubleshoot, triage, and escalate where needed
• Provide excellent customer service to end users and internal teams

⭐ What You Bring

• Experience in 1st line support or service desk roles (desirable)
• Understanding of working with bespoke or operational applications
• Strong communication, problem‑solving, and organisational skills
• A collaborative, team‑focused approach

🌟 Why WPS?

• Join a supportive, friendly team
• Work with interesting, business‑critical bespoke systems
• Opportunities for learning, development, and career progression

📩 Ready to Apply?

If you’re excited by the idea of supporting key business applications and helping users solve problems every day, we’d love to hear from you.

Apply today and help shape the future of high‑quality support at WPS!

Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.