Resident Liaison Officer

The Vacancy

📢 Resident Liaison Officer – West London (Planned Works)

🏢 Company: WPS
📍 Location: Kilburn, covering Hammersmith & Fulham
💰 Salary: Competitive, based on experience

WPS is looking for a Resident Liaison Officer (RLO) to join our team on an exciting new planned works project in West London. This role is all about communication, support, and customer care, ensuring residents have a smooth experience throughout the works.

🔑 Key Responsibilities

✅ Act as the main point of contact between residents and the site team
✅ Schedule appointments and clearly communicate work programmes
✅ Handle queries, concerns, and complaints with empathy and professionalism
✅ Maintain accurate records and assist with compliance documentation

🎯 Ideal Candidate

✔ Previous experience in planned works within social housing
✔ Strong communication and organisational skills
✔ Ability to work independently and as part of a team
✔ Full UK driving licence (essential for travel across sites)
✔ Familiarity with social housing environments and tenant engagement

✨ Why Join Us?

• Be part of a growing team delivering high-quality projects
• Make a real difference in residents’ lives
• Competitive salary and career development opportunities

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.