Account Manager

The Vacancy

Account Manager (Technical) – Facilities Management

Location: London
Client: JLL

Are you an experienced FM professional with a passion for client relationships and technical excellence? WPS is seeking a Technical Account Manager to join our team, delivering outstanding service for our prestigious client.

What you’ll be doing:

• Act as the primary point of contact, ensuring exceptional client satisfaction
• Oversee technical service delivery across multiple sites, maintaining compliance and operational standards
• Manage budgets, reporting, and performance metrics to drive efficiency
• Lead on planned and reactive maintenance strategies, ensuring seamless execution
• Build strong relationships with stakeholders and provide expert technical guidance

What we’re looking for:

• Proven experience in Facilities Management with strong technical knowledge
• Excellent client-facing and communication skills
• Ability to manage multiple priorities and deliver results under pressure
• Commercial awareness and experience in budget management

What’s in it for you?

• Competitive salary and benefits package
• Opportunity to work with a leading FM provider and a global client
• Career development and progression within WPS

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.