Resident Liaison Officer

The Vacancy

🌟 Join Our Team as a Resident Liaison Officer

📍 Location: Croydon – Responsive Maintenance Division

Are you passionate about making a difference in people’s lives? We’re looking for a Resident Liaison Officer (RLO) to join our Wates team, supporting one of our social housing contracts. Based at our Croydon office, you’ll be the trusted point of contact for residents, ensuring a smooth and supportive experience throughout our maintenance programmes.

🔑 What You’ll Be Doing

As a Resident Liaison Officer, you’ll play a vital role in delivering exceptional customer service and communication. Your responsibilities will include:

• ✅ Establishing and managing the Tenant/Customer/Resident Liaison Service across multiple sites.
• 🤝 Attending regular meetings with residents and client representatives to maintain strong relationships.
• 📋 Ensuring a consistent, empathetic, and professional approach to all resident interactions.
• 📞 Acting as the escalation point for complaints, ensuring timely and effective resolution.
• 💻 Maintaining accurate records and updates in the on-site database to reflect ongoing works.

🚗 What We’re Looking For

We’re seeking someone who is proactive, personable, and committed to delivering outstanding service. You’ll need:

• A full UK driving licence and access to a vehicle.
• Previous experience as an RLO, ideally within planned maintenance or social housing.
• Solid understanding of internal and external works.
• Excellent communication, customer service, and IT skills.
• Willingness to undergo a Basic DBS check at offer stage.

🤝 Our Commitment to Fair Hiring

We welcome applicants from all backgrounds. Any disclosed convictions will be assessed individually, and we do not discriminate based on criminal records. Some roles may require additional pre-employment checks. For more information, please visit: National Security Vetting

💬 Ready to Make a Real Impact?

Apply now and become part of a team that values care, communication, and community.

📢 Internal Applicants: Please inform your current line manager of your interest before applying. A member of our Recruitment Team will be in touch to guide you through the next steps.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.