Operations Manager

The Vacancy

🌟 We’re Hiring: Operations Manager

📍 Location: Finsbury Park
🏢 Division: South Responsive Maintenance
💼 Salary: Competitive + Excellent Benefits
📅 Start Date: ASAP

Are you a dynamic leader with a passion for delivering high-quality maintenance services? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you! 🙌

We’re on the lookout for an experienced Operations Manager to lead our South Responsive Maintenance Division, overseeing contracts worth up to £20 million per annum. This is your chance to make a real impact, drive performance, and shape the future of our service delivery. 🚀

🔧 What You’ll Be Doing:

• Leading a high-performing team of Contract Managers, Supervisors, Operatives, and more 👷‍♂️👩‍💼
• Managing and delivering responsive maintenance services to time, cost, and quality targets
• Driving operational excellence, customer satisfaction, and commercial success
• Ensuring compliance with Health & Safety and SHEQ standards
• Building strong client relationships and identifying new business opportunities
• Coaching and developing your team to achieve their full potential

🧠 What You’ll Bring:

• Proven leadership in construction, building maintenance, or social housing (3+ years)
• HNC (or equivalent) in Construction or related field
• Strong commercial acumen and financial management skills
• Excellent communication, problem-solving, and organisational abilities
• A passion for customer service and continuous improvement
• Confidence in managing multiple projects and motivating diverse teams

🚀 Why Join Us?

• Be part of a supportive, forward-thinking team
• Real opportunities for career progression – potential to grow into Operations Director or Regional Director roles
• Make a tangible difference in communities across the South
• Work in a collaborative, empowering environment where your voice matters

📩 Ready to Apply?

If you’re ready to take the next step in your career and lead with purpose, we’d love to hear from you! Apply now and help us build better, safer, and more responsive homes. 🏡✨

Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.