Resident Liaison Officer

The Vacancy

WPS are seeking an experienced Resident Liaison Officer (RLO) to join our team on a 3-month fixed term contract supporting planned works across social housing properties in Hertfordshire, North and Central London.

🔧 Role Overview

As the Resident Liaison Officer, you will be the key point of contact between residents and the project team, ensuring clear communication and minimal disruption during planned maintenance and improvement works. You’ll be responsible for building trust, resolving concerns, and supporting the smooth delivery of works in occupied homes.

✅ Key Responsibilities

• Act as the main liaison between residents and contractors during planned works.
• Provide timely updates and support to residents before, during, and after works.
• Coordinate access arrangements and ensure residents are informed of schedules.
• Handle complaints and queries with professionalism and empathy.
• Maintain accurate records of resident interactions and project progress.

👤 Candidate Requirements

• Proven experience as a Resident Liaison Officer in a social housing environment.
• Strong communication and interpersonal skills.
• Ability to manage sensitive situations with tact and diplomacy.
• Knowledge of planned works processes and tenant engagement best practices.
• Full UK driving licence and willingness to travel across sites.

📅 Contract Details

• Duration: 3 months fixed term
• Hours: Full-time
• Location: Site-based across Hertfordshire, North and Central London

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.