Account Manager

The Vacancy

Account Manager – WPS

Location: London
Contract Type: Permanent

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About WPS

We deliver high-quality property maintenance and facilities management solutions across the UK. Our commitment to excellence and customer satisfaction drives everything we do. We work in partnership with clients to provide safe, sustainable, and efficient services that make a real difference.

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Role Purpose

We are seeking an experienced Account Manager to oversee the delivery of services for our JLL account in London. This role is pivotal in ensuring contractual compliance, operational efficiency, and exceptional client satisfaction. You will act as the primary point of contact for the client, managing relationships and driving performance across all aspects of the account.

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Key Responsibilities

• Lead and manage the JLL account, ensuring all contractual obligations are met.
• Develop and maintain strong client relationships, acting as a trusted partner.
• Oversee operational delivery, including planned and reactive maintenance.
• Monitor financial performance, budgets, and reporting requirements.
• Drive continuous improvement and innovation within the account.
• Ensure compliance with health, safety, and environmental standards.

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Skills & Experience

• Proven experience in account management within property services or facilities management.
• Strong leadership and stakeholder management skills.
• Excellent financial and commercial acumen.
• Knowledge of compliance and health & safety regulations.
• Ability to deliver high standards of service and customer care.

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Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.