Customer Service Advisor

The Vacancy

🌟 Part-Time Customer Service Advisor – Manchester (16 hours/week) 🌟WPS

Are you passionate about delivering excellent customer service and making a real difference in your community? Join WPS as a Customer Service Advisor and be part of a team that values integrity, respect, and putting people first.

📍 Location: Manchester
🕒 Hours: Part-time – 16 hours per week
📅 Contract Type: Permanent

🔧 About the Role:

As a Customer Service Advisor, you’ll be the first point of contact for our residents, handling queries, logging repairs, and ensuring a smooth and supportive experience from start to finish. You’ll work closely with our operational teams to ensure issues are resolved quickly and efficiently.

💬 Key Responsibilities:

• Respond to inbound calls and emails from residents and clients
• Log repairs and service requests accurately
• Provide updates and follow-ups on ongoing issues
• Liaise with internal teams and contractors to ensure timely resolutions
• Maintain accurate records and uphold data protection standards

✅ What We’re Looking For:

• Previous experience in a customer service or call centre environment
• Excellent communication and problem-solving skills
• A calm, empathetic, and professional approach
• Strong IT skills and attention to detail
• A team player with a proactive attitude

🌱 What You’ll Get in Return:

• Competitive hourly rate
• Flexible working hours to suit your lifestyle
• Supportive team environment
• Opportunities for training and development
• The chance to make a real impact in the community

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.