Clinet Support Advisor

The Vacancy

🧩 Client Support Advisor

📍 Location: Manchester

WPS is looking for a highly organised and customer-focused Client Support Advisor to join our team based in our Manchester office. This role is central to ensuring smooth communication and coordination between our service delivery teams and clients, helping us maintain our reputation for excellence and reliability.

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🔍 Key Responsibilities:

• Act as the first point of contact for client queries, ensuring timely and professional responses.
• Support the planning and scheduling of works, liaising with internal teams and subcontractors.
• Maintain accurate records and updates within CAFM systems.
• Monitor service delivery against KPIs and SLAs, escalating issues where necessary.
• Assist with compliance documentation and reporting.
• Provide administrative support to the wider team, including data entry, reporting, and document management.

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✅ What We’re Looking For:

• Previous experience in a client support, helpdesk, or service coordination role (FM or property services background desirable).
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and CAFM systems.
• Ability to manage multiple tasks and prioritise effectively.
• A proactive approach and commitment to delivering excellent customer service.

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🌟 What We Offer:

• A supportive and inclusive working environment.
• Opportunities for career development and training.
• Competitive salary and benefits package.
• The chance to be part of a dynamic team delivering essential services across the region.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.